Customer Reviews for Doylestown Hideaway Storage
(Concessionnaire U-Haul dans le voisinage)

1 566 évaluations

4050 Stoney Ln   Doylestown, PA 18902
(Behind the Doylestown Airport)

(267) 327-4880

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 8h00 am à 11h00 am
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(267) 327-4880

4050 Stoney Ln
Doylestown, PA 18902
(Behind the Doylestown Airport)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 8h00 am à 11h00 am
  • 12/25/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt M. 
Évaluation :
5

Not a thing. Over the last couple of years, I've utilized U-Haul at least 6 times. although all have provide good service, this current rental was excellent. The on site manager Michelle, was professional but very personable. She went above and beyond what I would normally expect from one of your employees. I couldn't thank her enough.

Charles K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janette M. 
Évaluation :
5

Had the truck at 1/4 of a tank of gas and was told to simply return with 1/4 of a tank. I only went 50 miles or so and I did add gas but by the time I returned it, it was slightly below 1/4 tank. Typically rentals or at least car rentals there will be a charge and normally above average price of a gallon to get to that mark. In this case it was nearly 50 $because it was at 1/4 of a tank. And that is fine, I understand that, but I was not informed of the high cost if not at 1/4 tank when I picked it up. If so I would have made sure it was over that. I would have no problem paying a typical charge of 7 $or 8 $/ gallon for the extra gallon it may have needed but not 50 $. Again my issue is for that amount it should have been clearly stated the high cost if under 1/4 instead of most people assuming if slightly under they would pay the cost to get to that point - not 50 $. So as a result I needed to drive to a station, add more gas, which was a few more miles which add to the bill.

KEVIN F. 
Évaluation :
5

Great experience!! Will continue to return to this location.

BRIAN G. 
Évaluation :
5

GREAT staff, always super friendly and helpful - thank you!!

WARREN B.  |  Expérience générale 
Évaluation :
5

Nothing. Everything was greatBoth the manager (Michelle?) and Shelby were incredible to work with

STEVEN N. 
Évaluation :
5

Michele was super!

DAVID S. 
Évaluation :
2

My issue during this rental was that the office closed early on Veterans day and didnt advise me that I would have to go through the online registration process. If it weren't for the very helpful customer service agent walking me through this process I would have given up. The entire situation could have been resolved if I was told the location was closing early because I could have picked up the truck when they were still open and avoided the hassle.

David W. 
Évaluation :
5

great!

MARK E. 
Évaluation :
5

I can't think of a single thing that you could do to improve for the next customer. Shelby is amazing! Check in was fast and efficient. After spending a few minutes in the office to complete the document process, she personally hitched up the trailer to my truck and had me on my way in short order. I highly recommend this location!

GLENN D. 
Évaluation :
5

Easy location to find

Anna C. 
Évaluation :
5

Staff was pleasant and helpful.

DAVID P. 
Évaluation :
5

Very helpful and professional staff.

Keith V.  |  Expérience générale 
Évaluation :
5

The service here was great. Super fast and incredibly helpful I will definitely recommend and will likely use this location again.

SCOTT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL G. 
Évaluation :
5

The two ladies working there were so nice and a pleasure to deal with. I definitely will be using there services again.

Shawn S. 
Évaluation :
5

Great service

James D C. 
Évaluation :
5

Great service

Aaron S. 
Évaluation :
5

Tons of help and support friendly.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK S. 
Évaluation :
5

Michelle the manager is AWESOME! Very helpful and great to deal with. My BIGGEST complaint is that after over 8 years of rental and receiving modest rental increases year-to-year, this year's renewal was an OVER 20 % INCREASE!! I am so sick of everywhere using "Covid" as an excuse to enact exorbitant price increase!! While they never specifically cited Covid as an excuse, this price increase was outrageous and inexcusable and tantamount to pure greed! We found a bigger, climate controlled unit for 20 $less than what this facility enacted. Seems loyalty and prompt on-time payments are not honored or valued by this facility's owner!

JEANNE V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward R. 
Évaluation :
5

another excellent experience :)

PAULA C. 
Évaluation :
5

There is absolutely nothing more that could be improved for the next customer. This location has honestly taken great care of me for both times I had to use their services. This time I called because of an emergency last minute move I had to do. I called not knowing anything about their pricing only that I had to move large items and quick. I originally set up a booking for a 15' truck for a day coming in around 133 $. Which was fine by me as long as I had a truck to use last minute I didn't care. About thirty minutes later, the manager Michelle reaches out to me after seeing the short trip I was taking and tells me she's going to reprice me for just the use of the truck and 79 cents a mile. All in all I wound up saving close to 50 $because she made sure I got the best deal possible. I cannot thank Michelle and her team enough for making this difficult unexpected move as smooth and easy as possible. Thank you for everything!

MICHAEL I. 
Évaluation :
5

Michele and staff are excellent.. I've used this office before, and will definitely be back. I recommend this facility to friends and family.

CHARLES W. 
Évaluation :
5

Excellent and super easy!

PAULA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
5

Slainte! Thanks for going above and beyond, Michelle!

COLIN W. 
Évaluation :
5

The owner came out immediately to greet me, provided an easy location to drop it off and used a hand lift to disconnect from the hitch.

Cliff C. 
Évaluation :
5

Manager was outstanding! Very professional, friendly, and she is very regarding equipment.

JOHN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUGH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY H. 
Évaluation :
5

Great customer service!

COLIN W. 
Évaluation :
5

Everything from the original appointment to drop off was great.

Randy M. 
Évaluation :
5

The staff was very knowledgeable about all my boxing and packing questions. They helped me load my car with boxes and even bought back my unused boxes. During such a stressful time as moving the staff was always accessible, understanding and friendly! Great experience!

Katie M.  |  Expérience générale 
Évaluation :
5

perfect

Patrick R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARLEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JON G. 
Évaluation :
5

Excellent service, very friendly and accommodating.

RICHARD W. 
Évaluation :
5

highly recommend this location it was effortless the customer service person couldn't have been more polite you have a very good employee working there 👍

Daniel S. 
Évaluation :
5

Very Very nice people very nice facilty highly recommended. Five star!!!!

RICHARD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN M. 
Évaluation :
5

This place is the best! Michelle is a great asset to the company! She goes above and beyond.

COLIN W. 
Évaluation :
5

They are always very helpful and friendly at this store

Ronald B. 
Évaluation :
5

This location is our favorite, the customer service is always above and beyond! The equipment clean and well maintained. We have used them very often (almost 10 times at least for our business) and never had any issues.

JAMES S. 
Évaluation :
5

Shelby at Doylestown Hideaway Storage was great! Enjoyed working with her. Very easy and simple. Everything went smoothly. Would highly recommend working with Shelby and this Uhaul location again.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL M. 
Évaluation :
5

Engine on truck needed maintenance or was very old.

MICHELLE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HIDE AWAY S.  |  Expérience générale 
Évaluation :
5

Excellent service. Easy pickup

BRUCE G. 
Évaluation :
5

Friendly, prompt service.

SONYA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY F. 
Évaluation :
5

Complimentary coffee? This location and staff are terrific, rented from them several times in past year.

JOHN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew G. 
Évaluation :
5

Great experience.

RAYMOND D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Susan W. 
Évaluation :
5

I will continue using your facility for future storage. The convenience of your location from my son's school is great.

Alicia H.  |  Expérience générale 
Évaluation :
5

Perfect experience

THOMAS B. 
Évaluation :
5

Check the equipment before rental. The wheel to our hand truck (dolly) fell off after one movement of boxes it appears that the wasn't a cotter key or it was installed improperly. I found the washer and used a piece of coat hanger to make it work. It was just a small over sight, but could of been pretty irritating to someone without maintenance knowledge.

DONALD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER H. 
Évaluation :
5

The customer service at this location was friendly and efficient

JOHN S. 
Évaluation :
5

The woman at the desk was excellent!

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren D. 
Évaluation :
5

Easy pick up and drop off. Very friendly staff. Smooth transaction.

Terry M. 
Évaluation :
5

Michele was awesome

dale E. 
Évaluation :
5

Great service. Very nice location. Very welcoming and helpful. Thank you for being open on Sunday!

JEFFREY M. 
Évaluation :
5

Customer service was above expectations - and very much appreciated!

SEAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEEANN M. 
Évaluation :
3

They were closed but the online dropoff was quick and simple.

JULIAN B. 
Évaluation :
5

Very friendly stuff, trailer had a problem with a leaking rear door seal which I was not aware. Otherwise, a perfect experience.

ALBERT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAISER R. 
Évaluation :
5

Easy and great experience and would like to give a shout out to Shelby, the young lady who helped me. Super professional and very pleasant to deal with! Thanks so much! I would totally use Uhaul and this location again!

julius L. 
Évaluation :
5

The experience here was seamless. Super nice and super accommodating! Merci.

PAULA C. 
Évaluation :
5

She's great!

JUAN D. 
Évaluation :
5

Very nice and helpful!!

JUAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
5

A perfect experience.

MARCELLA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabelle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan G. 
Évaluation :
5

Nothing.....Michelle is Wonderful!

JOHN V. 
Évaluation :
5

Easy rental. Not ce people. Very helpful. Overall good experience.

DARCIE M. 
Évaluation :
5

I can't say enough great things about this U-Haul location. The staff are incredibly helpful. I have now rented through them two times and their customer service is above and beyond the vast majority of businesses.

Jennifer C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER Z. 
Évaluation :
4

Fix your phone system so when you breakdown with the truck you can speak to a live person. What a nightmare this past weekend when the truck blow a tire. I was stuck for 4 and a half hours on side of the PA TURNPIKE. I took me nearly an hour to the website to acknowledge me and figure out where I was.

KEVIN C. 
Évaluation :
5

Michelle took care of all my moving needs!

COLIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

Excellent service à la clientèle

AMINE I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan J. 
Évaluation :
5

The agent was super helpful and friendly.

ROBERT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Filmore O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clark S. 
Évaluation :
5

Everything was totally acceptable. Thank you.

EDWIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAUREEN M. 
Évaluation :
5

My ex wife has rented from this location an now I have and we both would not rent from anyone else. There's no need to this places is excellent!

THOMAS O. 
Évaluation :
5

Super helpful and friendly staff

Sarah S. 
Évaluation :
5

Great people great space. Haven`t put my belongings in yet. There prices are the most reasonable in the area. Very polite staff

ALLISON M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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