Évaluations des clients Dp Market

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Dp Market

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RICHARD A. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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Well, if you live way out in Doney Park, it would be convenient. As it was, I wanted to pick up in Flagstaff and they called and sent me out of town to this small market out in county territory as they said none was available in Flagstaff, itself, despite the fact that I made the reservation early.. Also, be aware that the phone service was spotty out there and I could not get online with the link to confirm any damage to the truck. Fortunately, the woman working, Karen, was helpful and agreed to confirm to UHaul about the minor damage already on the truck if they tried to charge me for it. When customer service first called, they said they had a shortage of trucks in Flagstaff and wanted me to drive to Scottsdale, AZ to pick up a truck, offering me a deal. The problem was that would have involved over 5 hours of driving to get the truck back to Flagstaff, load the furniture,then drive back to Scottsdale.

BLAKE S. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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None

PENNI S. le

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Le client n'a pas laissé de commentaire.

Andrew B. le

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Le client n'a pas laissé de commentaire.

Ruthann P. le

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Nice people, nice equipment.

Mike L. le

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Store customer service was very friendly and helpful. They even called me the next morning to confirm that everything went well and let me know they issued a credit for dropping the truck off early.

fred h. le

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I HAVE A LENGTHY COMPLAINT. I RESERVED THIS TRAILER FOR A 3000 MI ROUNDTRIP ONLY TO BE TOLD I HAD TO DRIVE ABOUT TWENTY EXTRA MILES TO GET IT AS IT WASN'T AVAILABLE WHERE I HAD RESERVED PICKUP. WHEN PICKING IT UP, ALL MY INFO WAS NOT THERE AND THE UHAUL CALL CENTER REP WAS VERY RUDE AND DISINTERESTED (KRISTA). I WAS LATE GETTING OUT WITH THE TRAILER AND HAD PAID MOVERS WAITING FOR ME TO GET THERE. I HAD TO HOOK IT UP MYSELF AT PICKUP AND ONLY HOPED IT WAS IT GOOD CONDITION FOR THE LOADED TRIP BACK HOME. NO REVIEW OF EQUIPMENT OR INFO FOR ME. I DID RETURN THE TRAILER TWO DAYS EARLY. I REQUEST A REFUND OF THE TWO DAYS UNUSED OR NEEDED. THE REP AND THE STORE WHERE THE TRAILER WAS PICKED UP WAS VERY HELPFUL, CARING OF THE SITUATION, AND ADVISED THIS WAS THE THIRD TIME THIS WEEK LIKE MY SITUATION. I RESPECTFULLY REQUEST A REFUND OF THE TWO USED DAYS. I WOULD ALSO LIKE TO PERSONALLY VISIT WITH A CS REP PER PHONE.

Glenn T. le

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The trailer was full of dirt that I had to sweep out prior to putting my cargo in it. There was a wire for the running lights that was broken so I had to go to another U-haul place that took about 30 minutes to fix it. I was 10 minutes late getting to the location to return it and they were going to charge me for an extra day. I did argue my way through that, but I wasn't happy being told by the agent that I needed to have patience. Really?? Not happy with this experience at all.

Tyler T. le

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The individual was not trained in the Uhaul process almost didn't get truck. She should have some training.

Theresa B. le

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Efficient and helpful.

Wayne W. le

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One person operation.

RONNIE B. le

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Have the trailers that we can physically see available actually in the system and rentable. This was the third location that we contacted that did end up actually having the trailer we needed. The first place we called didn't have it so we got tranfered to a different location, the next location would take our reservation over the phone after I told them I was stuck in the middle of nowhere and had no internet access to be able to book online. Then once I finally got enough service to book online I did so with a reservation time of 2:00pm, I unfortunately didn't leave my disabled vehicle to go and get the trailer till 1:45 so we called the reservation location to let them know we were running behind and they then informed us that they didn't have the trailer we needed. They had zero answers as to why I was forced to reserve online but then when I did it showed that it was avalible. Which is why I wanted to reserve over the phone to being with. This entire experience has been a total nightmare and I will definitely never use uhaul again. The way me and my family were treated was terrible and had I known we were going to go through what we went through I will choose stranded on the side of the road again over this.

MARLENE L. le

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Le client n'a pas laissé de commentaire.

Shyam P. le

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I am very disappointed with Uhaul as the time I showed up for my appointment is when i was told uhaul had the incorrect trailer for my vehicle and that i would have to delay my plans to pick up the trailer the next day at a location 30 miles away. When i got to the location the rep was very helpful, only problem was that the trailer I required was tucked behind another trailer that I had to move. This wouldn't be an issue if I was not already late due to uhaul not having the correct information about my vehicle. It is ridiculous that i have to find this out on my time instead of uhaul doing the research as expexted.

Richard N. le

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Le client n'a pas laissé de commentaire.

Steve F. le

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Le client n'a pas laissé de commentaire.

Melanie G. le

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The place I picked up at was 4 college students that had not been trained properly. It took forever. HORRIBLE!!! The truck had barely any gas to get me to the next gas station because this location was out in the middle of NOWHERE. They had no dolly which I had ordered, nor a lock for the sliding door so I had to purchase my own. Then I found out when I delivered the truck back, that the college kid who inputted the mileage, somehow couldn't read the odometer properly and put the incorrect mileage in the computer. So it looked like my miles were reduced after I traveled. I started the trip with 54k+ apparently, but I returned the truck with 52k+. How does that happen? I WILL NEVER USE THAT LOCATION AGAIN!!!!!!!