Customer Reviews for Draft Auto Repair
(U-Haul Neighborhood Dealer)

452 évaluations

3867 Stuarts Draft Hwy   Waynesboro, VA 22980

(540) 943-8295

Heures

  • Mon–Fri
    De 8 h am à 5 h pm
  • Sat–Sun
    De 8 h am à 12 h pm

Services dans cet établissement :

Pour nous contacter

(540) 943-8295

3867 Stuarts Draft Hwy
Waynesboro, VA 22980

Services dans cet établissement :

Heures

  • Mon–Fri
    De 8 h am à 5 h pm
  • Sat–Sun
    De 8 h am à 12 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

I reserved the truck in Staunton, then the pick up location was moved to draft resulting in having to pay for an additional 20 miles plus extra fuel and my time. The inside of the cargo area was filthy. I will not be using your company in the future.

Ryan W. 
Évaluation :
5

The employees at this location were excellent! Very helpful, kind and professional. The vehicle was clean and in good working condition. It was the first time I had to drive a large vehicle and they gave me good tips on safe driving which came in VERY handy. I would recommend this location to anyone looking for excellent service!

joanne Z. 
Évaluation :
4

The drop off was a auto mechanic location so it was as clean as it could be.

Cristina R. 
Évaluation :
5

Highly professional yet very personable! :)

Catherine K. 
Évaluation :
3

Location was Filled to the road with Uhauls. It took maneuvering to get in because of trailer placement, to turn around and find a spot because all the Uhaul trainers etc were so close to each other

Debra L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick H. 
Évaluation :
5

Get the exhaust fixed on the truck I rented…..

Clayton S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Always excellent customer service!

Jessica M. 
Évaluation :
5

Very friendly!

TONYA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
5

Wonderful customer service. A+

Jessica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent S. 
Évaluation :
4

Passenger side lights failed on day 2. Advised Draft.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDLEWIS A. 
Évaluation :
5

Always excellent customer service!

Jessica M. 
Évaluation :
4

the trailer was clean but had a light out and brake fluid could of had more in it

EDWARD D. 
Évaluation :
4

The tire pressure icon was on, also its hard to check in and check out efficiently with the cell service at the location. It does take a little while so if you're in a hurry do not use mobile check in/out because it will cause frustration or don't even connect to the app.

Marquita C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERB M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Very Helpful, Excellent Service! Will definitely be back!

Daniel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDY F. 
Évaluation :
1

Instruct your “managers” to close out contracts in a timely manner. I was charged a drop fee on a truck that was left in a tow yard due to an accident five months after the fact.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer H. 
Évaluation :
5

Lower the price 10 bucks

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jason F. 
Évaluation :
3

Equipment in desperate need of repair and maintenance.

TIMOTHYSCOTT L. 
Évaluation :
5

Excellent service.

WLeon F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobbi S. 
Évaluation :
5

Very friendly. Quick and easy to rent and return.

Robert V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda T. 
Évaluation :
4

Service was quick. My only complaint is that the bottom of the cab had not been cleaned and was full of spilled candy.

Grayson A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Merci

Javier C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toni J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juanita V. 
Évaluation :
4

I am very please with the vehicle I rented and what was available since I have been looking around in different locations. I love the service provided by the owners , and that the van is very new only a few files driven . A little tip since I suffer from dust and pet allergies , the van had not been cleaned. Also the gasoline gauge was a little bit under where it said it needed to be . Other than that it was a great vehicle to drive . Thank you so much. Rosa

rosa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter V. 
Évaluation :
5

I have rented trailers from Draft Auto Repair before, because I've found them to be reliable, good communicators, and all-around excellent. They are my go-to location when I need a U-Haul.

Jeffrey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARS H. 
Évaluation :
5

Friendly customer service. Quick processing you in and getting you on the road. Easy to return. Great location.

Kathy Z. 
Évaluation :
1

I was charged for gas when I had filled the tank up to exactly where it was when I picked it up. I called and was told they would credit me back. This was never done. Seems like a scam to get money out of people. I guess most don't look at their bill. Sad I had used them before but I won't in the future.

Peter H. 
Évaluation :
5

Hooked up trailer for me and did a great job!

Marlena K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James J. 
Évaluation :
5

Uhaul themselves needs to start making sure they have trucks available on the day the customer schedules especially when uhaul themselves confirms. it really messes up peoples plans. As for draft auto repair I would recommend them to anyone mechanical or uhual truck they went above and beyond to make sure the day I had to reschedule move to I had a truck thank you guys and I appreciate it.

Aaron F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toni J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brijesh P. 
Évaluation :
5

RF clearance light was out when I got home from picking up the trailer. It must have been missed in the "light-check" before leaving "Draft Auto Repair".

ROBIN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
5

The experiance was great, helpful, and easy.

Jennifer L. 
Évaluation :
5

Very friendly staff. Very helpful and accommodating and will go above and beyond to help you. They are always my #1 choice when choosing a UHaul location.

Jessica M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl R. 
Évaluation :
5

I wish you had rental units that you could store items until you get moved and then drive it and unload it.

Toni J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valarie S. 
Évaluation :
5

Individual working was very friendly and helpful.

David V. 
Évaluation :
3

Our originally scheduled pick up location, Ruckersville, VA, was a disaster. Availability of truck had been confirmed but there was no truck available when we got there. We had to go to a farther location to get a truck which messed up the schedule of our move. Suggestions for U-Haul rental policy: extra charges for a customer to keep a truck extra hours beyond return time stipulated in rental agreement. Financial penalties for keeping extra days. Add tracking functionality to trucks so that trucks kept by delinquent customers can be located and retrieved if necessary. Staffer at Ruckersville said that this kind of snafu “happens all the time”. Not good.

Dorrit G. 
Évaluation :
1

Had to drive 80 miles to get our truck after making reservation a week earlier.

Timothy F. 
Évaluation :
5

Employees were very helpful and friendly

Karen G. 
Évaluation :
5

Friendly, and helpful

Rodger D. 
Évaluation :
4

On April 27, I called UHAUL and made reservation over the phone for a 20ft truck, one way from Charlottesville to Roanoke, picking up noon May 20 (USA Auto Sales, 1189 Seminole Trail, Charlottesville, VA) and returning NLT noon May 22. Reservation # 98496933. At 3:41 pm May 19 (day before pickup) â€" I received a phone call, text and email from UHAUL saying that my reservation had been changed and I now had to pick up the truck at Kiki Tobacco Shop in Stuarts Draft VA, about 35 miles outside of Charlottesville. The email instructed me to call Kiki Tobacco Shop and confirm. I called the number provided and received an odd message indicating that the cell number was not in use. I immediately called UHAUL and voiced my concern â€" even asked if they were sure this was a valid location â€" and was told that it certainly was valid, they had a truck for me, and not to worry. She even provided me another number for Kiki Tobacco Shop. The UHAUL representative said she'd record my confirmation and she would even give me 100 extra miles since we'd have to drive further (from Stuarts Draft to the original origination point, Charlottesville). She assured me everything was set and not to worry. I arrived at the address for Kiki Tobacco Shop in Stuarts Draft right before noon on May 20 and found an abandoned building, the windows were boarded up and there were no people or UHAUL trucks. My heart sunk. I immediately called UHAUL customer service, told them what happened and after several minutes was told that another location (Draft Auto Repair), just a few miles down the road had a truck for me. When I arrived at Draft Auto Repair, the woman told me that she was sorry but she did not have a 20ft one-way rental for me and she immediately called her UHAUL contact. In the end, she provided me a larger truck (26ft) one-way rental at the same price as a 20ft, gave me an additional $30 off for the hassle, but only allowed me 112 miles. She also cancelled my original reservation and created a new one (contract # 10900007) I completed my move and successfully returned the truck to UHAUL Moving and Storage at Airport in Roanoke, VA. In the end I was charged an additional $22,57 because I went over the 112 allowed miles by 51,3 miles. First of all, the people I spoke to all around were very nice and helpful. While this worked out in the end, I am not pleased with the hassle I had to go through. UHAUL should never rent a truck from a place that no longer exists! Additionally, I don't think I should have paid for the extra miles. Per google maps, it's roughly 166 miles from Stuart Draft to Charlottesville and to Roanoke. I think I ‘lost' the additional 100 miles given me.

Deana T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

munna N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roger W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clayton B. 
Évaluation :
5

The truck I rented had a small leak in the roof. It really wasn't a big deal to me but should probably get fixed. Renting was easy. Drop off was easy. Everyone we dealt with was great! The truck was perfect for what we needed!

Brian F. 
Évaluation :
3

Train trailer handlers to properly maintain the equipment. I.e. grease or oil the ball locking device and properly hook up the chains and take a picture when they are done for proof.

MARTIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
3

The location is fine and the guy that runs it is very nice. However, the 24/7 Truck Share thing was a joke. It's clearly not set up correctly in this location. I arrived early to pick up the van which I had scheduled more than a week prior, and filled out all the pre-pick up information. When I tried to pick up the truck the app gave me an error saying the location wasn't open yet (which makes no sense because the point of this is to be 24/7). So I waited for every bit of a half hour waiting on them to serve 3 other people in line ahead of me. The guy got the key to van out of his cabinet in the office so clearly truck share wouldn't have been possible to begin with. So overall the truck was nice, location was nice, but I wasted almost 45 minutes trying to pick the thing up.

Christopher H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bronwyn M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

matt C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Great people easy pickup.

KELLYMARIE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
5

Nothing, Draft Auto Repair was an awesome location to get my U-haul from!!!!

Jeffrey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol H. 
Évaluation :
4

Tire tie down ratchets were rusted and stuck. Had to oil and grease them to function properly.

Robert W. 
Évaluation :
5

Awesome to deal with as always.

Aaron F. 
Évaluation :
1

The truck was clean and ready to go! I was given the truck on EMPTY so I returned it on EMPTY, I was then charged an additional $60 for returning it as it arrived (two payments for $68,31). I called and complained in an attempt to figure out how I'm paying roughly $140 to go less than 50 miles. My card has now been charged with one $68,31 and one 136,63 totaling $204.94. ABSURD. Absolutely 0 stars. I'm expecting a refund for a MINIMUM of $68.31, should be $100.

Casey M. 
Évaluation :
5

Fantastic service!

RICHARD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

curtis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheyenne B. 
Évaluation :
5

Very easy process and nice people!

Jason C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

curtis H. 
Évaluation :
3

It was NOT the location but the 24/7 verify that was the problem! We sat in our vehicle for over a hour trying to upload an acceptable photo! My son's license was not accepted because the tip of the corner was broken. If during a police license check & transactions at the bank with it is accepted; why is it a problem for Uhaul?!

Beverly D. 
Non les évaluations ont été soumises pour cet établissement.

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