OK for small truck, but 20' would not fit in their marked parking spots. On a very busy corner, so too some time to maneuver around to the side of the building where it would not block sidewalk.
Peter O
Customer Reviews for Dreamantic Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Dropping off the truck seemed to be at a deserted building. Was using the mobile app to drop off truck and it required many pics of truck. But the app kept crashing and not saving any taken pictures. Was able to get a single pic to be saved in all spots. Took over an hour to complete the 5 steps.
Robert BIt was a terrible experience trying to get a u haul from this site on-line
Eddie OWhat a pain to get a remote truck pickup. The original U-haul order pushed me here out of my way and add miles to my rental. Which then charged me extra for said rental because they couldn't get the truck originally ordered at first location. All about the fees!!!!
Paul RDolly that was paid for was missing
ALEXIS CWe looked to drop the truck off a day earlier, however, when we looked up the office hours it stated closing as 3pm. Assuming then their would be staff the following day, we chose to wait. When we arrived at this location, it looked vacant, minus one small uhaul track and another plan white truck. No attendant and No direction that self return is only available at this location. This was very frustrating, and inconvenient.
Jason Wvery sketchy building,
Anette SPretty weird and sketchy place. Felt abandoned.
James ZPickup area was in horrible abandoned building in the sketchiest area I've ever been in. There's want any help around and we had to call help for pick up and drop off. 10:10 would not recommend this ever again. I use you guys all the time and have never had a worse experience. Felt like a complete scam from start to finish
Lexi SNobody there just a lockbox
DOUGLAS TPassenger side had a leak when it rained. Passenger would get wet. When we rented the truck they said it was unlimited miles one way. When we dropped off they said it wasn't and charged extra.
Floyd GHorrible Wasted over an hour trying to get truck moving company left cause I never showed on time had to pack truck myself and leave all heavy stuff so I have to go back and do this again!
Kelli aNot a big fan of the self-checkout process. It took longer than it should have. I wasn't originally scheduled for this location but was transferred to this location which I wouldn't have chosen initially. I felt unsafe in the area especially since I was alone.
Daniel OLeft over pizza box in car. Damage to car. Difficulty getting keys.
Todd HGuy turned us away and told us to return the truck to another location because the city was getting on to him. We drove to another location and they told us they would charge us double if we left the truck there and had to call Juan to have it dropped off at the correct location and he said "ugh fine I'll take it then". VERY RUDE! I want a refund of the $38 I was charged for going over mileage when I did not. And a $20 refund for dolly and furniture pads I never received.
FREDRIC FTook me a 40 minutes to get through the process. Almost gave up and canceled but people were counting in me. Very difficult process if unprepared for it and no on-site help. Touching the lock to allow permissions help was much needed,, thanks.. but when you are in a hurry and become nervous its really hard.. The location was walking distance which was good.
Doris OIt was definitely an unusual location and didn't look like a drop off. It took me a while to park the truck in the back due to being on the alley across from a home, cars and a fence. I didn't quite realize that I was supposed to login first to checkin so I put my keys in the lock box at the front of the building and when I looked at my contract it said lock them in the cab so they were already in the lock box. Sorry about that... So I definitely did the check in the wrong way. But it was Sunday so no one was there and the gentleman who works there on Monday took care of the checking in since I did it wrong. Maybe a sign should say by the lockbox whether or not they want us to put the keys in the cab like the contract said or to put them in the lock box which then said put a copy of your rental contract with it.
Joann KJuan went out of his way to help us! Excellent customer service!
Mary EJuan was very friendly and helpful.
TERESA VJaun was extremely courteous and helpful.
Peter WWent to drop off at scheduled location and the manage said that he is full and can’t take the trailer, he told me to go someplace else
Paul CVery fast, Great Customer Service. I will definitely use this location for future rentals.
Kenneth RI drove right by the return location and this guy saw me and called me on my cell phone to guide me in. He also was able to troubleshoot the vibration problem I was having to low pressure on the inner rear driver's side tire. This guy was awesome and went above and beyond.
David BProfessional and Friendly. Made sure I was comfortable with the transaction and vehicle. Would rent from them again for sure!
Adrian BPleasant gentleman and very helpful so excellent job
Jamie Mdon't change anything.
Dennis KNo one was available at 10:30 am on a week day to receive the trailer. I called and was told leave it by the sidewalk..
Kevin KEverything was good except for your computers were down and we had to wait an hour
Guy was very courteous and friendly
CHRIS WThe manager was very helpful
LEOLA SEven though thus was my designated drop off location, the staff refused to take possession of the trailer. I was left to figure out where to drop it off. Terrible service!
MARK OA little hard time finding this location, but once I arrived, the crew helped out a lot to make sure my needs where taken care of.
Sheldon TVery rude. Broken handles in truck
Olesea BFantastic service!
Mike CThe owner was very friendly and he make sure everything worked out for us., so thank again Mr. JUAN
SHARON DExcellent service and quality van! Juan had the moving blankets and dolly already loaded when we picked up the van. He was prompt, thorough and even wished us a safe move! Great experience!!
Jennifer GDid not return the truck to this location. I contacted customer service and a new 24 hours drop off location was provided. Truck was returned on 06/20/2017
JORGE ORachet on tow dolly not working
frank lJuan DaCosta gave me all the information I needed for renting the truck and provided great service. The truck was spotless and was mechanically flawless. I will recommend Juan and Dramatic to anyone needing to use a rental truck!
Peter RMy pickup location was changed without anyone telling me so I was at the wrong place. Communication please
Jeffery HIt's in a rougher neighborhood, but the gentleman who assisted me was very professional and helpful. The process was easy, and I didn't have any issues with the equipment.
KALEIGH LVery nice guy at drop off location
Michael CJaun was great. Helpful and we were off and running in no time..
MICHAEL MSo great and accommodating to my needs. My pickup was not a convenient location but the gent who helped me was professional and very helpful. Your folks at every location and online are super. My experience was A+.
karen cRien
Roy RThe process was so easy it would be hard to improve.
Roger OMy reservation was not for this location. The reservation I had was at another location but when I got there at the time I was told, they didn't have trucks available. We had to ride around a couple locations. Thank God I found someone with a truck!I called customer service the next day they said I will hear from someone within 3 days that was New Year's Day excuse me the Monday after New Year's Day and I still haven't heard from anybody so no I would not recommend people use U-Haul. If they have other options they should use them because I found U-Haul to be so unprofessional!
KATHERINE DThese people do not run a honest business after renting a u haul from these people my vehical was missing when i came back to my property.
JETTIA EGentleman renting the equipment was very polite and helpful
Chris KVery friendly and very helpful. I will be back!
BRENDA BWe were pleased with our rental. TYVM.
Natalie KInform customers of disadvantage of late returns prior to rentals, verses letting them be charged unnecessarily for no reason.
Aisha Hgreat customer service.
amelia lGood service
Norman BI had to wait to check in even when I had a specific pretty check nn time.I also had to wait to check out the person was not there on my requested check out time. I also had to pay $.99 a mile for the 10' truck when other locations asked for $.59?
Eric Emileage fees atrocious. Very unpleasant since the last time I used U-Haul.
VINCENT SIn and out. Quick and easy.
Christopher CDidn't go inside. Self drop off.
Kella TEveryone was very nice and courteous!
Brittney MI arranged to pickup at your Tropicana Field location and when I arrived they had changed me to a different location without notifying me.
Ronald Hnot a very inviting location and office area. I understand its a startup location but needs to be cleaned and better presented as a representation of uhaul. The gentleman was outstanding in his service and knowledge but the physical structure was not up to par.
NARIE PSuperb service! Juan was professional and kind; will definitely use his company again if i need a truck.
Cheryl KThe truck did not have a ramp!!! Didn't notice until it was loading time.
Dominique RJuan was an exceptional person with his customer service. .
aMANDA wJuan went above and beyond the call of duty. UHaul allows the truck to be rented at 8am on Saturdays, yet Dreamantic Auto does not open until 9am. Unaware of the conflict of hours, we showed up at 8am for the truck. We called Juan and he was incredibly polite and came in early just so we could get started on our moving. This conflict of hours should be resolved on UHauls part, but Juan was the most genuine person with a great work ethic and very courteous. Definitely rent a truck from him!
Melanie M