Évaluations des clients Drive In Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Drive In Self Storage

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Mary C. le

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Le client n'a pas laissé de commentaire.

Jody T. le

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Pleasant and efficient service.

Denis G. le

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Clearly describe what Location Services need to active on their phones or your system DOSENT WORK and since you don’t answer YOUR phones you will ruin their day like you did mine.. F A I L!!

Martin A. le

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Le client n'a pas laissé de commentaire.

Brian H. le

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Le client n'a pas laissé de commentaire.

Greg D. le

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Le client n'a pas laissé de commentaire.

BERNARD H. le

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Clean Van! could not see out front windows even after I cleaned them. And dirty inside.

Gary B. le

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Le client n'a pas laissé de commentaire.

Dave M. le

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I will never go to that business again. She was rude and non caring.

Catherine B. le

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The location was great, the people were excellent! I am very upset about the gas charge of 3 gallons because I filled to were it was and drove right to the return and was charged for gas, I will never rent again through U haul you charge a lot per mile and the person puts gas in and still a charge very upset!! Will let others know.

Ann Marie A. le

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Thelma the manager/owner is very efficient and professional! Definitely would use this site again! Highly recommend!

NEUZA B. le

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Very good customer service!

Nancy M. le

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Keep on treating your customers as well as you treated me. I have already recommended you to a few people already

Peter B. le

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There was a mixup in my dropoff location, but I was allowed to leave my trailer here anyway, which was much appreciated after a very long trip home. Very considerate; very customer focused service.

Jeffrey G. le

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N/A.

Matt R. le

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Thanks to Selma and Grant...

Michael T. le

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Thelma made the whole rental experience so easy. She is professional and personable!! Thank you!!

Stan L. le

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Le client n'a pas laissé de commentaire.

Elizabeth A. le

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Le client n'a pas laissé de commentaire.

Jeffrey G. le

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N/A.

Jeff S. le

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Always rented from this location when I could but never again. I drove 7 miles and the gas meter was on full when I dropped it off yet was charged for 1.9 gallons of gas. I even returned it early because the guy asked if I would so he could try to rent it again....

edward M. le

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Le client n'a pas laissé de commentaire.

James R. le

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Le client n'a pas laissé de commentaire.

Joe E. le

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This place is always immaculate, and Thelma and Grant are very efficient and personable. They always have the vehicle staged and ready to go when I arrive.They are nice to deal with.

Jordan R. le

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Le client n'a pas laissé de commentaire.

Patricia H. le

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Thelma was great to work with and very knowledgable. She corrected errors made prior to our pickup.

Deborah T. le

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Perfect in everyway. Will always use this location for all my moving needs! Thank you for a stress free truck rental??

Floyd R. le

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Le client n'a pas laissé de commentaire.

Heath W. le

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Drop box Sign could be a bit more visible

James J. le

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Le client n'a pas laissé de commentaire.

Josh Q. le

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The ramp didn’t work

richard E. le

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Le client n'a pas laissé de commentaire.

Jim M. le

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Le client n'a pas laissé de commentaire.

Dan P. le

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Le client n'a pas laissé de commentaire.

Rick C. le

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Drive In is the best. Super clean location and trucks. Prompt customer service - they are experts at rentals so it is very fast. Love these folks!

Frank P. le

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Le client n'a pas laissé de commentaire.

John M. le

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This $19.95 van ended up costing me nearly $50. Not happy.

John L. le

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never been treated better in my 68 years on planet earth

Aaron E. le

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Le client n'a pas laissé de commentaire.

Sabrina B. le

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WE SHOULD NOT HAVE TO TAKE PICS AND DO WORK FOR THE STAFF THATS WHAT THEY GET PAID FOR. AFTER A WORKING HARD TO MOVE YOU SHOULD NOT HAVE TO DEAL WITH MULTIPLE PICS WHEN YOU WANT TO GO TO BED

mary ellen B. le

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Le client n'a pas laissé de commentaire.

Boyan T. le

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Super friendly and helpful folks.

Raymond C. le

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The young lady that waited on me was over the top friendly and helped me save many was very impressed. I normally would not fill out a survey but I feel this women deserves some recognition ??

Chris P. le

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Could not have been a better experience. Great service. My favorite place to rent.

Bryan S. le

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Le client n'a pas laissé de commentaire.

james O. le

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There were mechanical issue

Mickey H. le

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Very knowledgeable and curtious team. Put my mind at ease and made everything easy. Thank you Thelma and Grant!

mark I. le

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The windows and mirrors were frozen over with ice. Excellent customer service would have been to scrap and clean them off, especially since you knew it was being rented that morning. I don’t mind scraping it off, but the truck didn’t even have an ice scraper in it. Luckily, I left my car there and didn’t get dropped off, so I could use my own. Basics

Robert M. le

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Thelma was very knowledgeable and helpful. In spite of the heavy snow she was willing to"get her hands dirty". She made a huge difference.

Carolyn M. le

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Nothing....all good!

Alan N. le

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Very pleased with this experience. Credit goes to Thelma Lambert for her excellent customer service.

robert M. le

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Le client n'a pas laissé de commentaire.

James S. le

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No explanation regarding insurance. Bill sent to e-mail so I did not realize I was charged until after my card was charged. Would have declined coverage. Instead bill was padded an extra $14.

Rich T. le

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Le client n'a pas laissé de commentaire.

Susan O. le

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Nothing to change . Easiest rental I’ve ever done !

James B. le

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I received an email telling me where to pick up my rental. Once there I was told my vehicle was at a different location. Not sure why I not told about the change. This caused a delay in taking my son to college.

Clyde W. le

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Le client n'a pas laissé de commentaire.

Jacqueline S. le

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Le client n'a pas laissé de commentaire.

thomas E. le

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Le client n'a pas laissé de commentaire.

Dwayne L. le

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This is an unfair review! My overall experience was horrible and would only use uhaul at a last resort. The trailer I rented was not ready and at the location I reserved it. I received a phone call and email stating a change of location and guaranteeing that the trailer would be there. When I showed up, no trailer and was informed I need to drive 90 minutes away if I really needed one and only offered me $22 in gas money. What happened to the $50 gaurantee? After being on the phone and having the gentleman speaking to "traffic" for and hour and a half, they finally arranged one on a different day at a different location. So over all, it was not the best experience. The trailer also had a jack that was in operable and showed the people when I dropped it off.

bill U. le

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Le client n'a pas laissé de commentaire.

Kristina S. le

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Le client n'a pas laissé de commentaire.

John C. le

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Great Customer Service, Very helpful

David L. le

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computer system was a bit slow but overall pleased.

Richard N. le

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Le client n'a pas laissé de commentaire.

Mary Ellen R. le

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Le client n'a pas laissé de commentaire.

Fred F. le

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Nothing - everything great.

Joseph E. le

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Thelma - the manager, and Grant - her assistant, are always very efficient and pleasant to deal with. The place is neat, clean, and well organized.

Gerald B. le

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Everyone was very friendly and helpful.

Joe E. le

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Thelma in the office is very helpful and knowledgeable.

Ryan H. le

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There was a child’s mattress still in the back of the truck and the truck was not maintained at all. There was about 6 inches of play in the steering wheel suggesting the steering colum is lose. The transmission was ‘screaming’ while I was driving it. Either it is about to drop out of the truck or there is little to no transfluid. Whenever you made a turn, the fuel economy gauge clicks very loud and I’m not sure why. The brakes pulsate and this truck was unsafe and I will not ever rent a uhaul again.

William A. le

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Le client n'a pas laissé de commentaire.

Stephen B. le

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Le client n'a pas laissé de commentaire.

Deborah N. le

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Very friendly and helpful.

Mickey H. le

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The guy that rented me the truck was awesome! Good guy explained the rental process and return policy well. He reminded me of Bilbo Baggins from the Hobbit movies but was very nice.

Jeffrey A. le

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Drive in Self Storage was extremely helpful when I needed to rent a truck. They were very friendly and professional. They will be the only Uhaul company in the Syracuse area I will work with in the future! Thank you!

Debra P. le

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Very nice lady at desk. Helpful.

GREGORY W. le

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I would have given this location an excellent if it weren't for my next experience on 3/3/18. I had a 2 weekend reservation. We were a medical mission team traveling abroad and needed the 2nd weekend to bring us home. I had secured a credit card for my church and wanted to utilize the credit card for my church and NOT my debit card. The person taking the reservation failed to verify payment terms. This created a cascade of failures that ultimately lead to others utilizing their credit cards. There is no way within your system to change payments types. This made for a very poor customer experience all of which took place at the very time we were landing and trying to reenter the country. I was an remain very unhappy and unsatisfied as a customer.

Mark F. le

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Have used this location a few times and every time has been an absolute joy.

robert R. le

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I am a very disappointed that my pickup location was moved 20 minutes away from where I was and that I was charge 40 extra dollars for the gas needle not being directly on the quarter mark. I had an option to use another company at comparable pricing . 30 dollars for a service charge that is outrageous considering i did out gas in it. When saying you'll have a truck available and moving the pickup out of the way a day before, maybe you should learn how to help your customers with the inconvenience. Thank you

Carolyn K. le

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Le client n'a pas laissé de commentaire.

Raymond H. le

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lower your rates for all Uhaul rentals. Facility was great as they always are.

Charles V. le

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I received excellent care and service from a personable staff.

GREGORY G. le

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Le client n'a pas laissé de commentaire.

GREGORY W. le

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Le client n'a pas laissé de commentaire.

Colleen M. le

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Le client n'a pas laissé de commentaire.

nayena D. le

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Experience was horrible and refuse to use services again

ERIC J. le

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Quick and easy!!

Bridgette V. le

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Le client n'a pas laissé de commentaire.

Heidi L. le

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Location pick up was great but was wondering why the equipment does not have cruse control?

Lenny H. le

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Le client n'a pas laissé de commentaire.

simon H. le

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Le client n'a pas laissé de commentaire.

George B. le

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You haul screw me over. They promised a $50 dollor for messing me up and no onenis picking my calls now . They changed my laction like 3 times z i need my loney for driving that far. 8455009822

dan O. le

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staff was very cordial, helpful and accommodating thanks

mike B. le

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Le client n'a pas laissé de commentaire.

David C. le

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Excellent service and customer care. Thank you.

Kevin a T. le

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Very polite, equipment was ready clean and well maintained

Patrick C. le

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Awesome Uhaul location!

Patrick C. le

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Le client n'a pas laissé de commentaire.

Patrick C. le

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Best Uhaul I've ever been to hands down. Friendly and attentive staff.