Le client n'a pas laissé de commentaire.Lauren H.
Customer Reviews for Driver Seat Auto Sales
(U-Haul Neighborhood Dealer)
Pour nous contacter
Saint Charles, MO 63304
(Hwy 94 & Central School Rd)
Services dans cet établissement :
- LundiDe 10 h am à 7 h pm
- MardiDe 10 h am à 6 h pm
- MercrediDe 10 h am à 7 h pm
- Jeudi3:30 pm–7 pm
- VendrediDe 10 h am à 6 h pm
- SamediDe 10 h am à 3 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Le client n'a pas laissé de commentaire.MARCI M.
Le client n'a pas laissé de commentaire.AIMEE M.
Le client n'a pas laissé de commentaire.jadden H.
I called twice to confirm my reservation. I was told yea we will have a 15' truck available. I called on Friday while driving to pick up the truck. I had said 4 and it was 4:15. I am glad I called because they were closing early at 4:30. I got the truck but truck was not in good condition. It was burning oil, brakes were grabbing, and accelerating was horrible It was very jerky..Barbara R.
Le client n'a pas laissé de commentaire.Jessica P.
My first encounter was with your OFallon Mo location on Highway K. I put my reservation in 2 weeks prior to picking up my truck. When I got there on Friday to confirm and pay and pick up supplies they did not have my truck there and informed me I would need to pick up at St Charles . That was the poorest customer service. The man there said they didn't have the man power to go get a truck to make sure the customer had it. WHAT??!! You are going to tell me that in 2 weeks uhaul cannot find a truck and have it at the location requested for pickup??!! Unacceptable!! Instead I had to drive 30 miles to pick it up. Taking 2 hours out of my time of packing etc to go chase down my own truck?? Again Unacceptable, he said well they called that day, yes, the day before pickup, and still couldn't have a truck there. Unacceptable customer service. However the young man in St Charles was very sympathetic to my issues and did give me extra miles and another day. That I was very grateful for. And Larry also at the uhaul hotline was very sympathetic and made sure I had all I needed. BUT, the one in OFallon is horrible and have lost my business. And I will not ever send another person there. We have used them before and never had any issues, this was terrible and the poorest of poor customer serviceTim H.
Le client n'a pas laissé de commentaire.LARRY W.
Le client n'a pas laissé de commentaire.Rob L.
Le client n'a pas laissé de commentaire.lynn B.
Le client n'a pas laissé de commentaire.Stefanie F.
Le client n'a pas laissé de commentaire.JACQUELINE B.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.Diane S.
Le client n'a pas laissé de commentaire.Claudette L.
The individual that was there working at the business was very professional and great at listening, but it would have been nice if the U-haul employee would have been around.Cynthia J.
Le client n'a pas laissé de commentaire.Antonio P.
Le client n'a pas laissé de commentaire.Dennis M.
Great customer service!Roni L.
Le client n'a pas laissé de commentaire.Erinn S.
Le client n'a pas laissé de commentaire.Robert B.
I am being charged 3 times the mileage I drove. I drove the uhaul truck 19,1 mile to my unit, 19,1 miles back and 0,1 mile to my home from the uhaul facility. Initially agreed on a 40 mile trip but my receipt is calling over 120 miles! I have no issue paying what was agreed on but I refuse to be robbedBrandon B.
The 24/7 checkout experience was terrible and did not work. It was way too complicated, and cost me over 90 minutes of valuable time.James G.
No haul employee was there so the person from the auto sales took the trailer off. I asked for some kind of receipt to prove that I dropped it off but he said that I didn't need one. Two days later I got an email from haul wondering why I had not turned it in. Fortunately I had taken a picture of the trailer and the guy that received it so I would have a time stamp to show when iBobby L.
It was great, easy and convenient- right around the cornerBeth D.
The dolly I reserved was not delivered. I couldn't move my refrigerator and it's still in my old house. Unfortunately I need to pay another company to remove my refrigerator from there. The moving was hard to do without others dolly I reserved and did not received. I will think about use another time uhaul services.Renato B.
Don't keep changing the pickup and drop off locations. Also had to pay for uber to get me from one place to another. We did not pick up the truck till almost 11:30.Diane S.
I just had a hard time uploading everything to the website. I don't know if it was my phone or difficulty on the website, not sure. Otherwise, everything went smoothlyBeth D.
I dropped off after hours, so I only interacted with personnel when I called before to ask about after hours drop off and where to park the truck. Dan was extremely helpful. The after hours drop experience with UHaul's website was horrible because the site didn't work and kept making me start over. All the picture requirements was ridiculous too.Diane H.
Le client n'a pas laissé de commentaire.ashlee B.
Le client n'a pas laissé de commentaire.Damon R.
Le client n'a pas laissé de commentaire.Brad M.
Easy to pick up, and drop off. Convenient location, and clean truck. Would highly recommend.Mark G.
Great service had no problems.Arlena B.
Le client n'a pas laissé de commentaire.Tim D.
The key did not work. I was over charged and charged double. When I tried calling to get the charges fixed I was given the run around and now they are not answering my phone callsAmanda C.
Le client n'a pas laissé de commentaire.Jibri C.
Staff was rude.Aly M.
Le client n'a pas laissé de commentaire.Kevin W.
Everything was on time and done well, like a well-oiled machine. You made moving day much much easier.Jonathan H.
Le client n'a pas laissé de commentaire.ADAM R.
All GoodRONALD L.
Le client n'a pas laissé de commentaire.KRAIG D.
The whole experience was quick and easy. The staff was nice and the process was smooth!Shannon W.
Le client n'a pas laissé de commentaire.ROY R.
Horrible pickup experience. Store was closed, app didn't work. Took us 30 min to pickup. HORRIBLEJoseph C.
Hassle free, will use them again!Darren M.
Cargo area wasn't cleaned, drivers cab had trash in it, fuel tank was almost empty, and was given no receipt!Norma A.
Le client n'a pas laissé de commentaire.LEAH H.
Le client n'a pas laissé de commentaire.Corky R.
Le client n'a pas laissé de commentaire.Caleb F.
Le client n'a pas laissé de commentaire.Ross F.
Brakes on the vehicle felt unsafe and not effective when used. Better communication and resolving issuesJENNIFER K.
Le client n'a pas laissé de commentaire.Tracy L.
Le client n'a pas laissé de commentaire.Cole T.
Le client n'a pas laissé de commentaire.ERICA O.
Le client n'a pas laissé de commentaire.Walter B.
Le client n'a pas laissé de commentaire.Richard M.
Le client n'a pas laissé de commentaire.Karen K.
The return experience was fine. I tried using the return app online. But it malfunctioned. Other then that all was good.Lisa S.
Le client n'a pas laissé de commentaire.GARRY M.
Everything worked well and was a good experienceadam O.
Le client n'a pas laissé de commentaire.Douglas B.
Pleasant experienceRober R.
Le client n'a pas laissé de commentaire.Chris V.
Le client n'a pas laissé de commentaire.Herb S.
Everything was quick and easy. I couldn't ask for any better!THEADORE L.
Le client n'a pas laissé de commentaire.Taylor C.
Le client n'a pas laissé de commentaire.CHARLES R.
I returned the trailer 2 days early, on Thursday 7/15/21, and I received an email receipt for an additional $21. I spoke with the office and they told me it would be corrected. I will now have to make sure my Mastercard is credited days/weeks from now. I was not handed a receipt or any documentation when i dropped it off. Loosely ran!!Dave D.
Le client n'a pas laissé de commentaire.Wendy H.
Le client n'a pas laissé de commentaire.Tim B.
Le client n'a pas laissé de commentaire.Jessica W.
Le client n'a pas laissé de commentaire.Jo Ellen M.
Le client n'a pas laissé de commentaire.Timothy C.
The process was very smooth. No improvement needed.Leanora R.
The people at the location were efficient and nice, but I had blankets on my order and they were not available when we arrived at my apartment we realized the u-haul did not have a ramp.Rachel Z.
The dolly nor furniture pads were in the truck and I never received them. I have called and tried to be refunded but no one will refund the $30 charge for these items.David D.
Le client n'a pas laissé de commentaire.Larry R.
Le client n'a pas laissé de commentaire.Rebecca L.
Spencer was very friendly and helpful!Tim R.
Le client n'a pas laissé de commentaire.Tyler K.
Le client n'a pas laissé de commentaire.Joshua S.
Le client n'a pas laissé de commentaire.Lubertha T.
Le client n'a pas laissé de commentaire.Luke M.
Le client n'a pas laissé de commentaire.JACOB K.
Le client n'a pas laissé de commentaire.Linda F.
Truck needed an alignment. It pulled to the right pretty bad.Jeanette W.
Staff was great!Loretta H.
Le client n'a pas laissé de commentaire.Joshua J.
It was fast & easy to pick up and drop off. They were very helpful in hooking & unhooking the trailer.Daniel G.
Return was due by 9 am. This location does not open until 10 am, so we left the keys in the drop box. They did send an email as soon as they checked in the truck we rented. So all turned out fine.KEVIN C.
Le client n'a pas laissé de commentaire.ROSE G.
Le client n'a pas laissé de commentaire.Rose G.
Le client n'a pas laissé de commentaire.PHILIP A.
Could've been any better. Very smooth and easy process.RAUL L.
What a sketchy place! Looked like a junkyard. I had to drive around a bunch of wrecked cars to find a place to park the truck. Even after putting 18gallons of gas to fill it back to the level it was when I picked it up (3/8), they charged me for more gas. The worst rental experience I ever have had with UHaul.Keith S.
Great experience.Betty S.
Not a whole lot of parking for dropping off the truck, but enough. No complaints. Didn't go inside, just dropped off my truck using the app.BRYAN S.
Le client n'a pas laissé de commentaire.Richard B.
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