The Owner at the site was extremely helpful-and overcam the challenges that the reservation system caused. I reserved at a separate location and was confirmed there, but when I went to pick up was told it was in Dublin. I was charged upon return for gas and cleaning and will not pay as I returned it with the same amount of fuel I picked it up with and the truck and trailer was cleaned out upon return. It was a bad process that needs to be streamlined with too many hidden and unreasonable costsJames W.
Customer Reviews for Dublin Hardware
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Dublin, PA 18917
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 3h30 pm
- Sam - dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The store clerk (I believe store owner?) was an unhappy, cranky, rude individual who seemed to be bothered to assist us, never called us the night prior to tell us he had our trailer (we ordered from and showed up at another site) like the contract states, and then was downright rude in dealing with our already paid for contract after the other store told us who had it. The other store said they were supposed to calm us the night prior. No call. So we wasted 30-40 minutes going to wrong location. He never apologized for no call when I mentioned. Told me he got no alert that he had my contract. He argued that we weren't paid for and we're not in his system. He asked if I wanted insurance and I informed him nicely that I pre-filled and laid for all of that and we should review the contract. He acted bothered to look it up. He was proven wrong on us not having a contract and didn't apologize. He Never gave us our pre-paid items but told us hasn't had a dolly on 6 Mos as if it was being done to him by UHaul rather than recognizing that we were now at a loss for our move that day - dolliless.. No sorry I don't have one... no recco to get one at destination, no help to call to arrange to get us one at destination, then he told us to remind him to give us the pads/drop cloths we paid for after we hook up and of course we forgot to remind him once we hooked up the trailer without any assistance or oversight. He argued that we didn't pay for a dolly, my son saw it on the screen and told him it's on the screen there and the clerk slowly turned with an intimidating scowl and stared for 3-5 seconds in silence at my son and then said â€¦â€do you want the refund or notâ€¦â€ stated until my son had to say yes then proceeded to provide the credit. I was lying he should have asked me. As an adult watching another adult act this way I was embarrassed for the clerk/owner's immaturity in dealing with friendly customers. Nasty person. As a marketer, he is damaging your brand and seems bothered by the service he offered us. I bit my tongue (hard) as I was with my son and took the high road knowing I'd write this review (and discuss the incident with my son in private) so please do your best for me and let him know how rude he was and help him get a dolly. He probably won't care. My son was angry after we left and I told him there is no sense giving a person like that any feedback - they don't care. He's a miserable person and we will meet them in life and we won't let them ruin our day. It was a disappointing start to a long move day.John R.
Le client n'a pas laissé de commentaire.david N.
The truck was pretty old - so newer equipment.Kristen S.
Le client n'a pas laissé de commentaire.dillon M.
Le client n'a pas laissé de commentaire.Andrew B.
Fix your website. It doesn't work. I was not able to check in online. My location was not recognized even though my phone was on allowJan S.
Le client n'a pas laissé de commentaire.dave M.
My only complaint, and this is the second time this has happened to me, is that although I deny the insurance when I book the reservation online, and I also decline when the person at the counter asks me, it is still added to my bill. I guess this is a Uhaul attempt at extra profits, since some people will not go through the grief of trying to get the charge refunded since the renting facility can't process the refund so you have to go through the Uhaul regional manager who never seems to be available. For this reason, if there were somewhere else I could rent trailers, I would.Vincent C.
Le client n'a pas laissé de commentaire.Scott R.
Le client n'a pas laissé de commentaire.Robert M.
Customer service could have better phone etiquette and patience. always rushed and not willing to talk much. Better service in person at the store.Samuel G.
I was very disappointed with the uhaul experience. I was supposed to pick up at a location just half mile from my house. That got changed. Had to drive several miles to get the truck at a new location. Got to new location and the truck was only a 17ft and not a 20ft as I rented. I was not able to fit all my items due to the length of what I was moving. Very poor overall experience.Mark H.
Le client n'a pas laissé de commentaire.Christopher K.
The door to the back the truck was frozen and took some time to free. Would have been nice to have this prepared in advance. There was confusion caused by 2 different locations seemingly competing for the business that resulted in 2 reservations. This system should work smoother. Overall though the value was good and the Dublin store met my needs.Thomas M.
Awesome customer service!!!!Matthew H.
Excellent ServiceDavid M.
I was hoping this survey would've included the process, not the location. The process was HORRIBLE. I used the online, paperless reservation to secure a pickup truck. When I arrived at the location, I then opened the app to submit the required materials i.e. license photo, selfie, etc. The first step was to take a "selfie." Fine, no problems. I hit enter and the photo was accepted. Then, I had to take a picture of my drivers license...but the app neverl allowed the camera feature to operatie for this step! I tried multiple times, uninstalled/installed the app, contacted customer service...nothing worked. I ultimately had to go into the store (which defeated the whole purpose of "paperless") and inconvenience the store clerk all because the app AND website was inoperable. I was very late to my destination. I will probably be using a different service for my future rental needs.Dan R.
I was charged 25,00 $ for cleaning. I made sure that the truck was cleaned when I returned it. I was also charged for a gas filled. I made sure to fill the tank before returning. Highly disappointed for the extra charges!! In the past I never had a problem.Ryan D.
Le client n'a pas laissé de commentaire.Brian D.
Le client n'a pas laissé de commentaire.LEonard O.
The office person (older man) was very miserable. The location you wouldn't have even known it was a uhaul without the one uhaul truck being there. I don't like the fact that I couldn't just drop the uhaul truck to the closes one that we have and had to drive it all the way back to the location. More money out of my darn pocket for putting so many miles to take it from that location and back to that location. I wouldn't recommend this place to people who live near me too far out the way.Steve M.
Le client n'a pas laissé de commentaire.joseph B.
Prefer a dedicated uHaul facility with more than 1 person on site and better hours of operationStanley I.
Le client n'a pas laissé de commentaire.Esther H.
Le client n'a pas laissé de commentaire.Joseph M.
Reminder about the "Trailer Tow" option on the vehicle dashboard. I was familiar, but a new driver of Box Vans might not be. Important in wet weather, which I was driving in.don S.
Scott at Dublin HARDWARE is greatLawrence O.
Le client n'a pas laissé de commentaire.stephen L.
Le client n'a pas laissé de commentaire.Joseph R.
great friendly serviceScott P.
Le client n'a pas laissé de commentaire.jamie J.
Le client n'a pas laissé de commentaire.Jeremy G.
Scott and Dave were helpful answering questions and provided accurate information about when the truck would be ready for pickup and the estimation of fees.Shannon M.
Scott operates the Hardware store and everything was explained to me. He was very helpful.Kirby S.
The guys at the Dublin location were extremely helpful and made the process easy. I would recommend them to others for sure.Daniel H.
Le client n'a pas laissé de commentaire.Scott S.
When I got to the pickup location they told me I had to drive 15miles away to a different pickup spot. That really sucked.mike H.
very slow service. employee was not wearing a face mask even though the front door said must wear mask to enter.Brian S.
Le client n'a pas laissé de commentaire.John M.
The mobile APP was difficult to follow and took much longer to get ID verification than if I had gone into the store and ordered directly with the U-HAUL agent.William F.
Online check out did not work and person in store was very angryRobert L.
Truck and appliance dolly were ready when promised. Was able to complete request for rental online which sped up the process when I picked up the truck. Everything went well.Nicholas K.
Le client n'a pas laissé de commentaire.Mario Joel L.
Le client n'a pas laissé de commentaire.Frank N.
Gentleman at Dublin Hardware was very helpful. I highly recommend.Alexander U.
One of the worst customer experiences. The worker at Dublin was very argumentative and began cursing because I let him know the app was saying one thing and he disagreed. He wasn't willing to help unless I begged. I will never go back to this location for anything.erik K.
I left my review and complaints with customer serviceKeith F.
Le client n'a pas laissé de commentaire.David M.
This experience was overall terrible. We did not order originally from the Dublin location but UHaul moved our order. Frustrating but understandable. I called the location at 8:30am the day of to confirm. The owner refused to confirm my order because he was â€œon the check in screenâ€ and when I asked again he yelled and said â€œI'm not even open yet, call back in a half hourâ€ and hung up on me. Once we picked the truck up, we were told it needed to be returned at 3:00. I ordered the truck originally to be picked up at 8:30am and to have it for 12 hrs. When I called the store and asked they said â€œit's not our fault. UHaul trying to be nice squeezed you in ahead of another rental.â€ And basically told me to return the vehicle as soon as we could and hung up again. They gave no instructions on the return. We were charged for the moving pads which we were told we would not be if we didn't use them. Overall, this was the most rude and frustrating experience I've ever had with any type of rental service. Avoid going to this location at ALL cost!Stephanie S.
Pick up was easy. Van was cleaned and returned as instructed and a cleaning fee was still assessed. Will rent from other locations in the future.Charles K.
I wanted the dozen blankets but the vendor at Dublin Hardware did not have any to supply. He said U-Haul has not been supplying him with any. Bugger.Silvana G.
Nice cool little place.Nicholas B.
I've never ordered online before but the process was pretty easy except at the very end. I couldn't find my gas levelReem K.
This location will try to scam you for money and then ignore any attempts at communication. I have given more than ample time for a reply before making this rating. I had ended up filling the tank ABOVE what was necessary (required filling to halfway, I accidentally filled to the 3/4 mark) and was charged because they claimed that the tank was under. Then I was charged a "cleaning fee" for returning a spotless vehicle. Nothing was left in any part of the truck, nor was there a spec of dirt from shoes in the back. Absolutely ridiculous. Will never be using this location again and will be warning anyone I know that is considering this location. Such a shame as my family and I have had good experiences with different UHaul locations in the past.rebecca D.
Owner of Dublin Hardware was great. He was helpful and knowledgeable and I would return again.ALAN B.
Customer service was terrible from the calls to the pick ups and even the drop off nothing was organized. TERRIBLE SYSTEMyesenia S.
Le client n'a pas laissé de commentaire.BOB P.
We just dropped the truck off, didn't talk to anyoneNick S.
Online check-in and drop off were easy and straightforward - truck was waiting for me when I arrived. Merci.Ramona M.
I chNged my pick up location bc Wtown did not have everything I needed. I booed thru your 1800 number and specifically confirmed with them that Dublin had all 4 items I requested. Bad service on UHAUL bc there were 2 items missing. The poor guy in Dublin says he's been asking for blankets for months. District manager you aren't doing your job. It's not the site I have problem with but UHAUL THE COMPANY. Will think twice next timeJuliana P.
Le client n'a pas laissé de commentaire.Mark Z.
I will never rent from this location again!!! Ever!! The manager/owner of the location is rude at best. He repeatedly told the customers to make sure the trucks were clean before returning them. I took the truck to the car wash to spray the bed out and make sure it was clean. The man then proceeded to charge me 25 $for cleaning because in his opinion the plastic floor mat had dirt from my shoes on it. Funny thing is that I wore the same shoes in my car and didn't have any dirt or mud tracked in it. I believe it was a scam to charge more so he'd make more than the 15 % he complained about!!!!!!!!!!! Terrible location!Troy M.
Le client n'a pas laissé de commentaire.Theresa L.
Excellent service.Tony S.
Le client n'a pas laissé de commentaire.denis B.
Very well run location. Van was ready paperwork in order, I was out I 5 minutes. Van was brand new.Daniel M.
Le client n'a pas laissé de commentaire.Joselph F.
Le client n'a pas laissé de commentaire.Brian B.
Le client n'a pas laissé de commentaire.Karen C.
The process is terrible and very time consumingJohn H.
From my app rqst, to speaking w customer service, when I notice a change in venue, to Speaking to scheduling, when customer service couldn't assist; my whole experience was nothing but outstanding. You have everything going right. I would not hesitate to use uhaul in the future n recommend your service. MerciTim F.
Le client n'a pas laissé de commentaire.wayne P.
Excellent experience!!Vincent V.
It took the guy at the store, who was checking me out, 40 minutes to figure out how to work the app on his phone. He was bitching about the process the entire time while being rude to other customers who were waiting for help.Michael S.
Le client n'a pas laissé de commentaire.Joselph F.
Le client n'a pas laissé de commentaire.Walter M.
1,59 per mile is outrageous. In july it was .99.dominic T.
U-Haul didn't give me a drop off time till 10 min before I was apparently â€œsupposeâ€ to drop it off. Then charged me 20 bucks for a second dayAdam S.
The whole â€œcalling a referenceâ€ on the spot to verify I am who I claim to be is an odd policy. It definitely delayed the process of checking out / picking up the UHaul.Ryan S.
super friendly and helpfulEric F.
Kate is great. Very helpful. An asset to the company.William M.
Le client n'a pas laissé de commentaire.Joselph F.
Le client n'a pas laissé de commentaire.Alesia R.
Le client n'a pas laissé de commentaire.WENDY F.
Le client n'a pas laissé de commentaire.Joseph C.
Le client n'a pas laissé de commentaire.TONY R.
The on site U Haul staff was especially helpful. She walked me through the after business hours pick up and lock box procedure until I felt comfortable with it.Dale S.
The one taller gentlemen wasn't so friendly. He was just there to do his job. The shorter gentlemen was SUPER SWEET though.Dana C.
Le client n'a pas laissé de commentaire.Jamie H.
The only thing I was not comfortable with was taking a picture of my driver's license and sending it out on line. Everything else was fine. Merci!greg S.
Comment in the 24/7 process is not totally clear. If the steps are sent in an email along with reservation confirmation, one can go prepared. It took at least 45 minutes before I was able to drive off the lot.Murali V.
Kate is awesome, we love her! Super helpful, educated, and kind! Very quick and responsive and anything we needed help with we could just pick up the phone and call her. She even fixed the email I just got that said the truck was never returned in literally 2 minutes.Vivkie C.
Kate was wonderful. Efficient and flexible. Love the Dublin Hardware location and happy to support a smaller local business.Stephen C.
No glitches whatsoever. Excellent service and support. Kate knows her stuff.Joseph C.
Kate (employee @ Dublin Hardware) was affable, knowledgeable, and kind. She made the rental process, from start to finish, a breeze in every sense. I recommend this location as a worthwhile option over the larger U-Haul distributors!John B.
Le client n'a pas laissé de commentaire.Emily V.
Le client n'a pas laissé de commentaire.Carol C.
Le client n'a pas laissé de commentaire.Richard J.
Le client n'a pas laissé de commentaire.Diana S.