Customer Reviews for Dubs Automotive Sales
(U-Haul Neighborhood Dealer)

88 évaluations

342 Richardson Ave   Henderson, KY 42420

(270) 957-8664

Heures d’ouverture

  • Du lundi au vendredi : de 9 h a.m. à 5 h p.m.
  • Samedi : de 9 h a.m. à 3 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(270) 957-8664

342 Richardson Ave
Henderson, KY 42420

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au vendredi : de 9 h a.m. à 5 h p.m.
  • Samedi : de 9 h a.m. à 3 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Second time I have used this dealer. They are wonderful

SYNTHIA N 
Évaluation :
5

Professional, quick, and easy.

RENNER W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW P 
Évaluation :
5

Excellent customer service and very knowledgeable staff.

BERTHA M 
Évaluation :
5

Great experience! My second time and will definitely use them again!

PETER B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIAN R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fortune A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy M 
Évaluation :
5

Courteous service

HARRY B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jake E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

phillip b 
Évaluation :
5

I have rented a few times from this location. Very friendly and helpful great location.

ROBERT M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARIEL M 
Évaluation :
5

Great service!

WILLIAM D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ginger L 
Évaluation :
5

Great service

CHRISTINA D 
Évaluation :
5

Very friendly people to do business with. Very pleased!!!

BARBARA J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRY H 
Évaluation :
5

Janet was very good at explaining process and was able to accommodate my need for extension.

LISA C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE A 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KOLETTE W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROSE D 
Évaluation :
5

This has nothing to do with the UHaul location, but I was unaware that UHaul trucks do not have cruise control. Very discouraging for long trips. Also no eyelets in the box so it's hard to use ratchet straps or bungees. Overall, everything else was great.

BARTON M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTEN R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Candace H 
Évaluation :
4

Although the location itself was fine, I would recommend picking up when the office is open. The self pick up on the app was not great. We had to wait almost 20 minutes for someone to approve the pick up on the Uhaul App and the app itself was very glitchy.

Emily M 
Évaluation :
5

Everything was great as well as customer service

John B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candace W 
Évaluation :
3

I dropped off after hours. Person I talked with on the phone was helpful though.

Sean R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H 
Évaluation :
3

The location was closed, so no personnel were available at the time of drop off. The survey won't let me use "not applicable", which is dumb.

chesley o 
Évaluation :
5

Everything was what we expected. Prompt and ready to go. Pleasant experience.

Tommy E 
Évaluation :
5

Very sweet and helpful lady at the dealership! Would recommend this location to others!

Michael Z 
Évaluation :
5

Very nice people and listen to what the customer concerns clean and comfortable environment

Juan s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa C 
Évaluation :
4

Very nice owners of the business, helped me out a lot.

Randy B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roland Y 
Évaluation :
5

Rien

Juan s 
Évaluation :
3

Uhaul was dirty and parked downhill so gas reading wasn't accurate and she had trouble locating the keys

PENNY B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tyler d 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian l 
Évaluation :
5

The lady at the U HAUL was amazing. She was very thorough. Her help was greatly appreciated. She went above and beyond to help us out. Overall just a wonderful experience and definitely would use East End Eddie's again, and will encourage family and friends to use them.

DONNA M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen M 
Évaluation :
5

Everything was excellent. Staff was very warm and professional. We will return!

William L 
Évaluation :
5

The whole rental was great! I asked a same day truck and got it! It was a nice, new truck! The manager was great to work with and very pleasant and helpful. Merci!

Kim M 
Évaluation :
2

train the people who rents your trucks and trailers ! the lights on the trailer did not work right and one tire was almost bald. i held my breath for 800 miles. i was scared of a blow out. also they did not tell me wher to drop off the truck and trailer. they told me to find a place. i did close to where i came to. but summerfield sales did not check the truck in. so, uhaul called me and said i was late checking the truck in. also, in owensboro, ky where i thought i was going to get the truck and trailer, screwed me up also. i reserved 2 months ahead of time and theey did not enter in the computer my changes i wanted. i had to drive 36 miles awasy to pick up the truck. no compensation or a sorry from uhaul. i will never rent a uhaul again!!!! so summerfield sales was really nice to finally check the truck and trailer in. they are good people.

robert a 
Évaluation :
5

I didn't speak to any personnel when I drop the truck off the place was closed so I did it online

Audra J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa b 
Évaluation :
5

very nice lady may me feel at home,

Richard T 
Évaluation :
5

It was so easy and helpful we packed everything back up and rented another the very next week. Kidding aside (not about the second move, we really did rent another the next week and moved back), it was a very stressful 2 weeks of moving back and forth, but the uhaul made it doable and while I hope I never have to move again, I will use uhaul if I do.

Jessica D 
Évaluation :
3

Your app is useless! We wasted nearly an hour trying to get the app to work to pick up the truck prior to the business opening and it never would connect and work properly. Once the business opened, I had to wait another 30 minutes to allow for other people ahead of me to be taken care of. It made it very stressful. I will not recommend anyone use your app.

Darlene R 
Évaluation :
5

very friendly.

Eddie K 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Derrick R 
Évaluation :
3

My card was charged double. Hope this can be restocked ASAP.

Terrence B 
Évaluation :
3

No dolley or pads included with truck. Online check out procedure took almost an hour.

Jeffery C 
Évaluation :
3

Equipment was clean, but had mechanical issues. Pick up location was very friendly and helpful.

Crystal B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

calvin b 
Évaluation :
4

Had trouble with the app when returning truck. Had to call dealer and was told to just take a picture of dashboard.

Christine E 
Évaluation :
3

the tires need to be replaced..they made the trip fine but the tread is low and there was weather checking going on with them as well...both tires. Also there was obvious damage to the right side rear but if I didn't catch it on receipt of the trailer I could've been responsible for it because the pictures for acceptance are of a new trailer and not the one I rented, I assume this because the license plate is different in the acceptance photo. I don't know if U haul does this on purpose or if it's just an oversight but it seems like a pretty low thing to do. Otherwise the trailer is well built and easy to use, a great design you have there for motorcycle transport, albeit a bit on the heavy side for a small trailer. If I had any suggestions for improving it I would have some D-rings up high on the top rails for securing the handlebars straight across.

JIM H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L 
Évaluation :
5

I had no problems renting from them! Very friendly and helpful. I will rent from them again!!

Mary E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shelby f 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill R 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander H 
Évaluation :
2

This location will automatically charge the $14 insurance fee. They did not give me the option to accept or deny. Every other location will ask you if you want the insurance. It was a very deceitful tactic.

andrew t 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R 
Évaluation :
5

Service was great. Representative Janet was knowledgable and friendly!

Stephanie M 
Évaluation :
3

Bald tires on L (drivers side) rear. Led to blown inner tire with a 2+ hour wait for repair. When inner tire was replaced our repairman warned us that the outer tire was also bald and to be very careful and not exceed 45-50mph for the rest of our drive.

Taylor H 
Évaluation :
2

Not happy about being charged the insurance when I told the lady I didn't want it and cost of fuel when I returned it on the same amount when I rented it. When I called to dispute the charges, she stated she had 4 invoices with my name. I did get ahold of the manager and he refunded the overcharges.

Spring B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaToya W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark Y 
Évaluation :
4

The individual assisting was very nice and professional. However, I made my reservation at another location over a month ago and UHAUL moved me to this location which was over 30 minutes away, I think the most important part of a reservation is having the vehicle I booked at the location I booked, this location also did not have the moving blankets I also reserved. UHAUL then proceeds to charge you for the extra milage even though they are the ones who made you drive the extra distance.

Logan W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLOYCE K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephan B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris S 
Évaluation :
3

When we dropped off trailer, it would be helpful to know what store to go into for a receipt. No sign on window or outside indicating. Also, went to Evansville, IN main Uhaul on Riverside, lady was not pleasant at all. In fact she was just plain hateful. Lady in Henderson, KY that helped us get our trailer, was super nice and helpful.

becky s 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine H 
Non les évaluations ont été soumises pour cet établissement.

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