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bruce P.
Customer Reviews for Dudleys Truck & Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Donald L.I didn't use your company. False information given at time of rental.
Jim C.I was very pleased with the great customer service I received. The staff were both knowledgeable and very helpful, all my questions were answered to my satisfaction.
Dawn M.I have rented from Dudley's in Whitehall and as usual great customer service.
paul T.They were very nice and we got exactly what we needed!
Kayla A.Excellent experience overall. I would definitely use the U-Box again in the future
Edward S.It has loose (friendly) dogs
Jeremy W.Everyone was very attentive to what we needed and it was very easy. Absolutely will be recommending this location.
Matthew P.Tonya Dudley went above and beyond assisting us and such a pleasure to talk too. I recommend this location highly for the outstanding service that we received!
David G.Employees were great. Very helpful. Great experience!!
Thomas B.Very helpful and friendly.
paul T.very helpful and courteous
DEBRAA G.The trailer pulled like it was full. Something was seized or frozen so it wouldn't roll freely. When returned I asked that they check it out and get back to me because I never got to use it because of it's condition. I should have been given a full refund since I waisted a tank of gas trying to drag this junk trailer around without ever putting anything in it. Never heard back so I'll have to call today.
Steven B.Two tires were not maintained and blew out on the road.
MICHAEL P.Maintain your tires so they don't blow out on the road.
MICHAELKEVIN P.Rates are ways too high for such a small truck
Danielle W.Its was a no pressure Experience , they were such nice people I felt so at home!
Yeanda T.Easy going and so helpful
Aaron M.Very friendly and great service highly recommended
Fernando P.Needed to pay an extra fee for straps that were never put in to begin with
DEREK F.Extremely friendly and helpful employees.
Regina H.Absolutely could not stand the gas peddle. The pedal was to high on the colum for comfort actuation. I drive class A truck for a living if this was my truck I would have to modify it! Gave me Fatigue in the back of my right calf. Something with the angle plus the tension plus the height of the pedal off the ground equals highly frustrating! If I would have known I would have picked a different truck. Home Depot truck rentals same. Very poor design. Proof the designers did not drive there trucks long distance!
Damian T.Very friendly and accommodating.
Ryan W.Pavement to avoid mud would be nice. My biggest problem is that the trailer leaks and gets things dirty traveling across the country
Brock F.We were told that as long as we had the truck back on Sunday, we'd only be charged 1 day. When the bill came, we were charged for 2 days on the truck and furniture pads. From the start of the reservation to the end, it was handled poorly. The staff was friendly, but that means a little less when sneaky charges are added.
Michael H.What a wonderful experience. The staff could not have been more genuine, accommodating and friendly. It appeared to be family run. Everyone had a smile on their face. Very professional and committed to our satisfaction.
Jeanette M.Best Uhaul dealer around for miles. Un service à la clientèle de qualité. Get these folks some more equipment and you'll have happy customers.
Greg K.Consistently delivers the best possible customer experience. Uhaul would be well served to get these folks some more trucks and equipment as they are the best ambassadors you could hope for.
Greg K.Very professional and courteous staff at pickup location. Clean and well-maintained trailer.
Ronald W.The woman (I apologize, I don't remember her name) who did the transaction was nice, informative and helpful. I use a cane to walk and I left my vehicle in their lot overnight. A space to leave it was a good distance for me, so she arranged a closer spot and drove the U-haul truck right next to it, making it very easy for me. Great customer attention!
Edward K.We had to drive 45 minutes from our home to pick up a UHaul that we had reserved at a sight 5 minutes from our home.
Willie D.Dudley in Whitehall was great. I had a very bad experience with the uhaul in Queensbury N.Y There Employee Norm is horrible . I made reservations a month head of time the day I was leaving for Sturgis the trailer wasn't available, Norm was no help he wouldn't even try to find another trailer at a different sight . He should really find another job he is useless in customer service . I am so Glad we called Dudley in Whitehall N.Y great people to work with, I will never go back to Queensbury N.Y for anything.
Lenord B.I have dealt with this shop in the past. They were very helpful! Which my original order was messed up, they went out of their way to help with the confusion. My non-response about their space is from the fact the location is a garage, and I did not expect a 'store-front' shop. I had no issue with their space. I really like the people at Dudleys!
Margaret O.My whole uhaul experience was a nightmare.... Until I got to Dudley's in Whitehall. They helped me straighten everything out and for a great price as well. I was being over charged by the Albany call center when THEY changed my pickup location AND the size of my truck!
ELON M.Uhaul done right. Miles better than the company owned Uhauls we are sometimes forced to use. Dudley's should train all Uhaul people on how it should be done. Get these guys more trucks to rent..
Greg K.Consistently provide the best customer service. Truly a great group of people.
Gregory K.Very professional. A+ service
George K.Superior service. Truck exceptionally clean, they even bring the truck right up to you. The Uhaul in Rutland makes you walk all over the lot to find your truck and it's never where they say it is. Should send Rutland workers to Dudley's so they can learn customer service.
Greg K.Amazing customer service!
Sean M.Bring warmer weather.
Bill G.My reservation was for the 112 Main Street, Glens Falls location. When I showed up they told me they knew nothing of my reservation and refused to rent me the exact trailer I needed which was parked in their lot stating that it was for local around town moves only. When I asked for another larger trailer on the lot they refused again and said they couldn't rent me ANY one way trailers at all. They gave me the number for Dudley's and told me to call and that my reservation was moved there...over 30 miles away in the WRONG direction from where I was headed. This Glens Falls location was the exact location I chose based on its location and the availability of the trailer I wanted. I even called them on Monday when I was supposed to have received a phone call from them, to let them know of my reservation for Wednesday and to confirm which sized hitch ball I needed. Instead upon arrival I was sent 2 hours out of my way by a group of condescending associates to get the trailer they still have on their lot sitting in the very same place it was yesterday. When I called Dudley's they said they would have the trailer ready for me when I got there. Upon arrival there, all of a sudden my reservation had disappeared. All of my info was gone, even though they had it on their screen at the time of my initial call while I was leaving Glens Falls. All of my pre-registration and pre-payment records were gone. I had to spend an additional 25 minutes there starting from scratch on a new reservation and most likely have been charged TWICE. As soon my credit card company gets back to me I will know for sure. Then to make matters even worse, the trailer itself had an intermittent drivers side brake and turn signal issue and I was almost unable to leave...and the location where I was to pick up the equipment two hours earlier could not keep their employee there long enough to help me load the machine so I was forced to call my elderly father and have him drive up from Albany to help me. These delays also caused me to drive back home pulling the trailer in a blinding snow storm in the dark instead of being able to drive partially in the day light and when the weather was clear. Needless to say I am absolutely disgusted with this U-haul experience and will be sure to steer everyone I know clear of renting your equipment if this situation does not get corrected, ESPECIALLY from the 112 Main St, Glens Falls location. Their customer service skills are non-existent.
Jarrod D.