Évaluations des clients Dudleys Truck & Equipment

Very friendly and accommodating.

Pavement to avoid mud would be nice. My biggest problem is that the trailer leaks and gets things dirty traveling across the country

We were told that as long as we had the truck back on Sunday, we'd only be charged 1 day. When the bill came, we were charged for 2 days on the truck and furniture pads. From the start of the reservation to the end, it was handled poorly. The staff was friendly, but that means a little less when sneaky charges are added.

What a wonderful experience. The staff could not have been more genuine, accommodating and friendly. It appeared to be family run. Everyone had a smile on their face. Very professional and committed to our satisfaction.

Best Uhaul dealer around for miles. Top notch customer service. Get these folks some more equipment and you'll have happy customers.

Consistently delivers the best possible customer experience. Uhaul would be well served to get these folks some more trucks and equipment as they are the best ambassadors you could hope for.

Very professional and courteous staff at pickup location. Clean and well-maintained trailer.

The woman (I apologize, I don't remember her name) who did the transaction was nice, informative and helpful. I use a cane to walk and I left my vehicle in their lot overnight. A space to leave it was a good distance for me, so she arranged a closer spot and drove the U-haul truck right next to it, making it very easy for me. Great customer attention!

We had to drive 45 minutes from our home to pick up a UHaul that we had reserved at a sight 5 minutes from our home.

Dudley in Whitehall was great. I had a very bad experience with the uhaul in Queensbury N.Y There Employee Norm is horrible . I made reservations a month head of time the day I was leaving for Sturgis the trailer wasn't available, Norm was no help he wouldn't even try to find another trailer at a different sight . He should really find another job he is useless in customer service . I am so Glad we called Dudley in Whitehall N.Y great people to work with, I will never go back to Queensbury N.Y for anything.

I have dealt with this shop in the past. They were very helpful! Which my original order was messed up, they went out of their way to help with the confusion. My non-response about their space is from the fact the location is a garage, and I did not expect a 'store-front' shop. I had no issue with their space. I really like the people at Dudleys!

My whole uhaul experience was a nightmare.... Until I got to Dudley's in Whitehall. They helped me straighten everything out and for a great price as well. I was being over charged by the Albany call center when THEY changed my pickup location AND the size of my truck!

Uhaul done right. Miles better than the company owned Uhauls we are sometimes forced to use. Dudley's should train all Uhaul people on how it should be done. Get these guys more trucks to rent..

Consistently provide the best customer service. Truly a great group of people.

Very professional. A+ service

Superior service. Truck exceptionally clean, they even bring the truck right up to you. The Uhaul in Rutland makes you walk all over the lot to find your truck and it's never where they say it is. Should send Rutland workers to Dudley's so they can learn customer service.

Amazing customer service!

Bring warmer weather.

My reservation was for the 112 Main Street, Glens Falls location. When I showed up they told me they knew nothing of my reservation and refused to rent me the exact trailer I needed which was parked in their lot stating that it was for local around town moves only. When I asked for another larger trailer on the lot they refused again and said they couldn't rent me ANY one way trailers at all. They gave me the number for Dudley's and told me to call and that my reservation was moved there...over 30 miles away in the WRONG direction from where I was headed. This Glens Falls location was the exact location I chose based on its location and the availability of the trailer I wanted. I even called them on Monday when I was supposed to have received a phone call from them, to let them know of my reservation for Wednesday and to confirm which sized hitch ball I needed. Instead upon arrival I was sent 2 hours out of my way by a group of condescending associates to get the trailer they still have on their lot sitting in the very same place it was yesterday. When I called Dudley's they said they would have the trailer ready for me when I got there. Upon arrival there, all of a sudden my reservation had disappeared. All of my info was gone, even though they had it on their screen at the time of my initial call while I was leaving Glens Falls. All of my pre-registration and pre-payment records were gone. I had to spend an additional 25 minutes there starting from scratch on a new reservation and most likely have been charged TWICE. As soon my credit card company gets back to me I will know for sure. Then to make matters even worse, the trailer itself had an intermittent drivers side brake and turn signal issue and I was almost unable to leave...and the location where I was to pick up the equipment two hours earlier could not keep their employee there long enough to help me load the machine so I was forced to call my elderly father and have him drive up from Albany to help me. These delays also caused me to drive back home pulling the trailer in a blinding snow storm in the dark instead of being able to drive partially in the day light and when the weather was clear. Needless to say I am absolutely disgusted with this U-haul experience and will be sure to steer everyone I know clear of renting your equipment if this situation does not get corrected, ESPECIALLY from the 112 Main St, Glens Falls location. Their customer service skills are non-existent.

Best in the Uhaul business. Awesome service. Unlike other Uhaul facilities they actually prep your rental and have it conveniently parked for pickup. They set the standard for others

Only just worked with them, but the are very personable and welcoming. I will use them again.

Very helpful and friendly staff. Thank you

As a frequent Uhaul customer I must commend the fine folks at Dudley's. A great experience. All Uhaul centers should be this awesome.

Great bunch of people. Always helpful

Try to not make the customer walk clear across the parking lot for equipment. Try not letting the customer install the trailer themselves and not inspect the quality of work. Try not to embarrass the customer in front of other members of your team by claiming they have no money in their bank account or that they're trying to fuck you over. Try not to have customers doing a check out next to a car that's 8 feet above your height and endangering the safety. Try to have a little bit more training at being a U-Haul location.

Great service and great equipment as always

excellent

Probably the last time I will ever use U-Haul services. I made reservations about 3+ weeks in advance to properly plan my move and on the day of, the vehicle was placed in a location that was closed for the day. The nearest location was 40 mins away and prolonged our moving process. We were guaranteed a 50 dollar credit, which in all honesty doesn't cover the inconvenience of having to drive all the way over there which made us late for our inspection. The credit has not been received, and will be calling customer service rather shortly as I am not seeing it in my statements. Overall, I'm angry and will not be recommending this service for anyone. The fact that we followed the process, reserved our vehicle in advance as we all know how busy the end of the month is, and yet people ahead of us in line were able to get a vehicle without any reservations. We waited in line for about an hour in the Glens Falls location before they were short staffed and we were then pushed off to Whitehall (great staff there). Never again. I put really poor service not location specific, but for the inconvenience and poor planning on behalf of UHaul. My complaint IS NOT about the staff in no way.

Contract in my hand shows a drop off by "Wed., June 5". We dropped off Tuesday, but were charged an extra day. U-haul argues that the contract was 8 day, but the rental place added 2 days no charge making it ten, and the date due for drop off is by the fifth. Now they have charged us for an extra day. Ridiculous. Especially after the run -around on where to pick up the trailer. Will borrow a trailer or use any other rental place next time. U-haul tends to rip everyone off.

I reserved and got a confirmation for a car hauler. to be picked-up and dropped off at a different location ( I did this online ). the day before was to pick it up I got a call that I would have to pick it up at a different location which was 40 miles further away ( a total of 80 miles). The directions to get there turned out to be very confusing and incorrect. It took NEARLY AN HOUR TO LOCATE AND GET SOMEONE TO DO the paper work before I could get on the road. Thereby making me late to pick up the vehicle that I was to deliver( I had workers waiting around for nearly 2 hrs) all because of the change made by someone without my approval. IF THERE IS A NEXT TIME I will work with the Local agent or go with someone other than U-HAUL. ( THE LOCAL AGENT *WHERE I WAS ORIGINALLY TO PICK UP THE CAR-HAULER HAD BEEN TO THE OTHER ONE JUST A FEW DAYS TO GET SOME EQUIPMENT AND COULD HAVE HAD THE CAR-HAULER AVAILABLE)

Easy and convenient

I rented a 26ft box truck and was awful. Crappy summer tires in the snow. Truck shook and bounced. Roof leaked in the corners causing my items to get wet. Customer service had my reservation completely screwed up got quoted a price then was told I owed an additional $215.00 upon return. Very unsatisfied and personally will most like never use U-Haul for a truck again.

Nothing, it was an excellent experience.

Excellent customer service. First class trucks in mint shape. Great place to rent U-Haul equiptment. Highly recommended.

Excellent customer service and new vehicles make this location a Great Place to obtain a U-Haul product.

First I don't believe my starting mileage is correct, I was not given a statement or anything indicating what the starting mile was. The place itself was very dirty and unprofessional for a place of business. In the future, I would not be a repeat customer due to this business and the demeanor of employees of the shop. The place looked like a run down auto shop.

Great service! the only thing I don't understand is that you can rent a uhaul trailer a lot cheaper and pull it both ways then renting one way. Also you need to equip the trailers with the fold down jacks because they can get pretty heavy to lift!

Location was inconvenient. Had to travel more than an hour to get equipment because of availability.

my original reservation at another location was taken and i was not notified. is that really how you want to do business? i might look elsewhere next time.