Évaluations des clients Dudleys Truck & Equipment
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Dudleys Truck & Equipment
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Gregory K. le
Best in the Uhaul business. Awesome service. Unlike other Uhaul facilities they actually prep your rental and have it conveniently parked for pickup. They set the standard for others
sherri L. le
Only just worked with them, but the are very personable and welcoming. I will use them again.
Margaret O. le
Very helpful and friendly staff. Thank you
Gregory K. le
As a frequent Uhaul customer I must commend the fine folks at Dudley's. A great experience. All Uhaul centers should be this awesome.
Gregory K. le
Great bunch of people. Always helpful
Anthony A. le
Try to not make the customer walk clear across the parking lot for equipment. Try not letting the customer install the trailer themselves and not inspect the quality of work. Try not to embarrass the customer in front of other members of your team by claiming they have no money in their bank account or that they’re trying to fuck you over. Try not to have customers doing a check out next to a car that’s 8 feet above your height and endangering the safety. Try to have a little bit more training at being a U-Haul location.
roger w D. le
Great service and great equipment as always
gavin B. le
excellent
Christopher R. le
Probably the last time I will ever use U-Haul services. I made reservations about 3+ weeks in advance to properly plan my move and on the day of, the vehicle was placed in a location that was closed for the day. The nearest location was 40 mins away and prolonged our moving process. We were guaranteed a 50 dollar credit, which in all honesty doesn’t cover the inconvenience of having to drive all the way over there which made us late for our inspection. The credit has not been received, and will be calling customer service rather shortly as I am not seeing it in my statements. Overall, I’m angry and will not be recommending this service for anyone. The fact that we followed the process, reserved our vehicle in advance as we all know how busy the end of the month is, and yet people ahead of us in line were able to get a vehicle without any reservations. We waited in line for about an hour in the Glens Falls location before they were short staffed and we were then pushed off to Whitehall (great staff there). Never again. I put really poor service not location specific, but for the inconvenience and poor planning on behalf of UHaul. My complaint IS NOT about the staff in no way.
Naomi O. le
Contract in my hand shows a drop off by "Wed., June 5". We dropped off Tuesday, but were charged an extra day. U-haul argues that the contract was 8 day, but the rental place added 2 days no charge making it ten, and the date due for drop off is by the fifth. Now they have charged us for an extra day. Ridiculous. Especially after the run -around on where to pick up the trailer. Will borrow a trailer or use any other rental place next time. U-haul tends to rip everyone off.
LOWELL S. le
I reserved and got a confirmation for a car hauler. to be picked-up and dropped off at a different location ( I did this online ). the day before was to pick it up I got a call that I would have to pick it up at a different location which was 40 miles further away ( a total of 80 miles). The directions to get there turned out to be very confusing and incorrect. It took NEARLY AN HOUR TO LOCATE AND GET SOMEONE TO DO the paper work before I could get on the road. Thereby making me late to pick up the vehicle that I was to deliver( I had workers waiting around for nearly 2 hrs) all because of the change made by someone without my approval. IF THERE IS A NEXT TIME I will work with the Local agent or go with someone other than U-HAUL. ( THE LOCAL AGENT *WHERE I WAS ORIGINALLY TO PICK UP THE CAR-HAULER HAD BEEN TO THE OTHER ONE JUST A FEW DAYS TO GET SOME EQUIPMENT AND COULD HAVE HAD THE CAR-HAULER AVAILABLE)