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Paul L
Customer Reviews for Dulle Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The team in Missouri were fun and easy to work with. Bryan did an excellent job going over the contract with me making sure the equipment was ready to go. Would definitely work with that office again. Thanks for being so great team.
MARY SVery prompt service and everything went smoothly! Highly recommended them !!
Kenneth LDuelle Mini Storage was very accommodating to us. Merci.
MICHAEL HTime to take this trailer out of service or at least update it to the latest configuration
James LEverything went great! I didn't have any issues, don't need any improvement!
CHERYL BI am very disappointed with roadside assistance and customer service. I had to get a supervisor on the line due to unprofessional and unhelpful customer service.
Joseph RThe person that assisted me was awesome, he was friendly professional
Tomisita ANothing! Staff was so friendly and the whole process was easy
Lynn OYour website seems ok but it does not work. It would recycle back to the beginning and never complete a reservation. The app did not work trying to check- in. It work for returning vehicle. Day of pickup, Local contact closed the shop to pickup a vehicle out of area. Disappointed, it took an additional phone call and five transfers through different departments to finally pickup the vehicle. Natasha was great. Or else you would have lost a sale. Your fuel estimator is not readable on a phone at all.
Robert AVery pleasant staff
John WNice location… friendly, professional staff.
Todd FOnly issue with drop off was the U-Haul app was slow and cumbersome. It was slow to upload the requested pics and twice cut out entirely forcing me to start over. Otherwise no issues.
Brett WGreat experience from start to finish.
keith eN/A. The lady that checked us in and out did an awesome job. You do not find customer service like this in many places!
Bryan DIt seemed like the trailer I used either had a brake or bearing issue. I used an excessive amount of gas on my trip (330 miles). Much more than a recent trip using the same route (the trailer was lightly loaded). Even when going down steep(er) hills I would need to accelerate to maintain speed. At one point, while going downhill, I put the vehicle in neutral and I honestly think had the hill been long enough I would have come to a stop. I had trouble getting the trailer off of my hitch at the drop off location. The location at drop off was closed that is why I put no for personnel not being helpful.
DEAN BRien
Randy KKelli was great to work with! I will definitely use them again!
Kim MVisit was great, Kelly was very nice and pleasant, quick in and out! Thank you Kelly
KELLY BI want to know why they tried to charge my credit card $904.00.
Carla HThis place has been great every time we've used them. I did however have a $250 uhaul certificate and they weren't able to use that towards my rental.
Dana GUhaul made the job way easier
Scott HDeciding to move from Missouri to North Carolina with a twelve day window I was overwhelmed but Polly and Brian were the most incredible people I have ever met in the service industry. They were not only warm and welcoming when I arrived but made my experience in renting and moving very satisfying. They assisted me with moving supplies, suggestions on the rental, offered assistance in packing and loading etc. He brought me additional blankets, boxes as needed and let me know that I was not alone in my endeavors. Brian helped me for two days with loading my truck and asked for nothing. He made sure I was set with my travel plans along the way, explained the truck in its entirety and made me feel safe in my travels. When I wound up having items that were not going to make it onto he truck, Brian personally found me a truck and trailer as well as a storage unit for short term rental. He made all arrangements and brought the paperwork to me. What an amazing man! My faith in humanity was restored with our encounter. I cannot remember ever feeling so at ease with such a stressful situation. I would recommend Dulle Mini Storage to anyone and everyone who needed their services. I am a grateful, satisfied customer and plan to write reviews on every platform! Best UHaul I have ever used.
jacqui wWent above and beyond to help my situation!! Definitely be back when I need them.
William SExcellent help! Went above and beyond to help my situation!!
William SGreat service. Highly recommend.
Dwight NThis place was amazing. Hands down the best. if I didn't go here, I would have been robbed by UHAUL. He assisted us with the mileage replacement since I had to drive more than 40 miles to pick up a truck. This is the only place I would go today.
Tracie SDidn’t explain the miles to us and didn’t highlight that info on ONlY 54 miles,, we tried to give him an address he refused( oh it’s ok I’ll just put one) we repeatedly told him we were going to Saint Robert exit 163 road ranger….😡 unfortunately they are all independently owned!
REGINA Sfriendly and great customer service
Joel LI had excellent customer service with getting and returning the car dolly.
Mary Myes I would recommend this location to all needing to rent The agent made sure that I was comfortable with equipment ,went out of his way to make sure drop off would be convenient for my time schedule. When I rent in the Lake of the Ozarks region I'll be back
daniel sWent like it was supposed to. No problems.
John PVery friendly and great customer service. If I need to rent another this would be my first choice to go to.
Justin KWhen the customer is to make a long distance one way, it would be preferable to let them know the truck does not have cruise control. That was a major issue for my leg, foot, and ankle. I was a little concerned that the truck I rented had 133K miles on it. But I got to the destination pretty exhausted.
Steven TGreat people and equipment. Always my first choice. Fast and very helpful. Merci
STEVEN Bnothing but less paper work
Michael MThe place was not open at time of drop off.
Sherry WThe drop-off was very easy
Robert HVery concerned of the problems I had faced. Met me in person 4 hrs after closing to investigate the issues and very apologetic for the concerning situation into which we were placed.
ROB SVery reasonable and the staff is great (professional & courteous).
BEVERLY G | Expérience généraleExcellent service à la clientèle
Michael HThe gentleman at the Camdenton UHaul (the one by Casey's gas station) was very kind and very helpful. It took several calls between us before I was actually there for vacation to store my boat trailer. He was very patient and friendly. The check-in process was easy and fast. I wish I could remember his name!! But anyways, I had a great experience because of his kindness. Thank you!!
GRETCHEN M | Expérience généraleGood people!!
Daniel OFantastic service and very friendly!
Dylan EThey charged me for insurance that I declined. Several calls to UHaul did not rectify the problem.
Gregory WService was excellent and the trailer was in great condition.
Scott ONothing that I can think of to improve. It was a simple process that went exceedingly smoothly and well. Merci encore.
Loretta WVery helpful went through all the step and made sure everything was ready for me.
Jason TThe lady, I believe her name was Betty was very friendly and helpful. Excellent service à la clientèle.
nichole lMy limited over the phone interaction was great and extremely helpful!
Tabitha CHad no issues dropping off. The location was easy to get to and park.. I was called to finish the check in process. Everyone was wonderful..
LORRI LIt was difficult to find the key drop off. No signage. At least not that could be seen in the dark.
Mary EGail is the best and worked hard to accommodate the unexpected change in my situation and need of my equipment rental.
Suzanne MVery easy drop off location
Loretta WWE did the on line return. It was not real easy to navigate
Terry HGail took very good care of me - Everything went very smooth .
David G | Expérience généraleGayle was extremely helpful and has a wonderful personality.
Laura VCustomer service was fantastic!! My entire experience with Dulle was exceptional. Keep up the great work!
Chris PQuick and friendly!
Logan BREQUEST DULLE MINI STORAGE FOR YOUR UHAUL NEEDS
Michael KStaff and owners were very friendly and helpful.
JAY W | Expérience générale