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Philip West
Customer Reviews for Dunns Parry Sound Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Travis NightingaleAwesome service!
John BrisbaneGreat service!
John BrisbaneThe ladies were great ! I will definitely use this location again.
Gareth HurryKeep up the good work. Always a pleasure dealing with this location.
Philip WestNothing…Tamara has everything well organized, she’s very professional, thoughtful and gives excellent advice
Gary BlackGreat service as always
Mark McCluskey.
Arthur Conloncompared to the letdown at Bracebridge (did not have promised trailer) this location had three... and were very friendly...
Victor DomonkosTamara and Mary were very informative, and understood my needs and made sure we were outfitted for our needs. I highly recommend this team!
Colleen Kalbe CurrieKeep doing what the Parry Sound Duns U-Haul storage has done for us as it’s been a great experience and very helpful and the people are very polite.
Patricia Gooderhamthis was all the parry sound staff, traffic will take your reservation and give it some one else. Thanks to the staff they kept this from happening to me,
DARCY BAINHave access to more equipment. I wanted a 15' or 20' but had to take a 26'.
Al Woodneed a crank up jack on 6x12 closed in trailer. Tongue weight is to much for most people to lift.
shane meadowcroftAlways great service. Easy to deal with. 👍😊🤘
DWAYNE LONSDALEOnly negative was the call from U Haul telling me that the arranged drop off location was " full of trailers" and I should return the trailer to the pick up location when finished. This was not possible for me to do. When I arrived at the drop off location. There were three (3) trailers there of two different types. The return lot was huge and essentially empty. This lie was offensive as it attempted to put UHaul's inventory control ahead of my convenience as a customer. Bad optics, bad practice.
Gary HooperThe staff go above and beyond to make the rental experience as smooth as possible. If you rent from this location you are will not be disappointed
Christa SiebertWe received an invoice charging our credit card for 2 extra days of rental plus extra mileage. The mileage was correct but the 2 days was not. I called and they explained a glitch in system and fixed it. We didn't go into the building so no comment about cleanliness. A sidenote...the key didn't drop down right away. I had to put my hand in and push it down further.
lisa gauthierThe store I rented through was friendly and helpful. No issues with the drop off location as well. Would rent and recommend either store in the future. Merci.
brenda woodThe whole process if picking up and dropping off was very easy. Would rent from U-Haul again
michael wardEverything was great except that the inside windshield window could have been cleaned.
Robert MurrayThe U-Haul was closed at time if drop off. I called and left a message and haven't heard back from them. The trailer was dropped off a day before it was scheduled to be returned.
Sam PageThe truck was clean and ready to go.
Ernie RegehrQuick drop off never went inside
Lisa DidomenicoGreat customer service!
John BrisbaneGreat way to "clean house" quickly and efficiently with a covered trailer. Online registration made pickup and processing very quick and easy.
Douglas BrysonGood customer service!
HERBERT DENNYThe manager was very cordial and helpful. I explained to her about the wrong rim offset on the front axle. She took a picture to record the change. Easy drop off and away you go
Douglas VerwolfOnly issue I had was that the licence plate on the trailer did not match the one on the website. That issue was resolved for me quickly and service was excellent.
Tim NicksyFor non experienced, it would be useful to indicate on the website what size of hitch and other essentials.
Chris GalvinI was extremely disappointed in the lack of availability of larger trucks for a 500km radius. Then on the day of pick up the customer returning the truck I was renting was over an hour late. I then had to wait that time and made everyone else who was helping me move wait. The person working at the pick up location was wonderful and did everything she could to assist me (everything was out of her hands) however I believe U-Haul should have compensated me slightly for the overdue rental that I had to wait for. I will not be renting from U-Haul in the future.
Danielle ShankThe service I received from Tamara was excellent. I really appreciated her making sure I had a trailer for my move and reserving it to ensure I was covered. I really appreciated the superior service. Merci.
Mark AndersonThe staff at Dunn's Parry Sound Self Storage and UHAUL are absolutely amazing. They take pride on making sure thier customers are happy and do what they can to make sure you have a great experience within thier location.
Cory BrockClone Tamara. She went above and beyond to ensure our reservation would be there. Personable, relatable, and just a really pleasant person to work with.
Brian John CharbonneauAlthough your local afiliat, Duns Parry sound Self Storage, was exemplary with their service. Your "Traffic " part of your organization, and your company policies, gets a failing grade. 3 times I booked a 6x12 trailer online, in different locations. And three times, traffic called and could not supply, at the last minute. This had a bad impact on my plans to move items. Why would you take a booking when you can't supply. A booking should be guaranteed. But obviously it's not. Hard to take your company seriously. To improve your service- do not take bookings if you cannot supply.
Brian MclellanClean and efficient location. Knowledgeable staff. Very good equipment. One way option is definitely a bonus. Thank you…
Tim BurnsDropped it off yesterday, your online return did not work for me
Mark russellIt's a great location with great people, everytime I needed a rental. Any issues I have ever run into were usually mild and due to customers or people who wanted rentals but we're unfamiliar with the fact you schedule your rental before showing up if you 100 % NEED something that day.
Dawn LamploughThe pickup was so great to drive. I was so happy.
DJOMNA BATHELEMYEverything is good
Belinda McRobertsI didn't see anybody, dropped off after hours.
Adam TurnerGreat central location
Dan ReedNo suggestions - Parry Sound staff were first class
David WhitingGreat customer service Tamara and Chris always go above and beyond to make the experience go smoothly
Cory BrockQuite happy with the full experience.
MICHAEL VISENTINTamara and Chris went above and beyond. Great service and nice people to deal with.
Andre CauxAgain great customer service from both Barrie and Parry sound, Thanks!
Jon CooperExcellent service à la clientèle
Brianna ZurVery friendly customer service.
Christine DuncanCan’t comment fairly as it was closed at time of drop off.
JOSEPH MCCALLUMFriendly, helpful and knowledgeable staff...Dean
Dean Harris Harris FurnitureMy rental experience was excellent as always. Thanks to the friendly team at uhaul Parry Sound. Thanks again for everything and keep up the great work
David BurnsideYou had everything I needed..great staff and friendly..thank you for a positive experience.
ROB SIMAbsolutely wonderful employees. Thank you
KATHY BROWNLocation was great and the people were friendly and helpful. U-Hauls website however is very confusing and at the end of the day, does not make any sense. I had to keep a truck for a week to get a better rental rate even though the website indicated I could pay the weekly fee and return it after 2 days if I so desired. If I returned it earlier, my fees went up, how does that make any sense?
Peter DuffeyChris was amazing and super helpful. Excellent customer service skills and definitely goes above and beyond. Would give him 20 out of a scale of 1-10. I seriously can't say enough good things about our drop off experience.
Wendy RomankoClerks were so helpful and knowledgeable. They are efficient and kind. No improvements necessary
Marilyn Plater_-McnabbThis is the best moving experience I've ever had. I wish the moving part was as easy as the rental of the brand new 2023 Ford 250 Van. I made 5 short trips. Enjoyed driving the van more than moving. I also rented a furniture dolly. What a great idea. It make the move so much easier when you have a distance to move your furniture. Why carry it when you can just push it on the cart. The customer service was Excellent, the best in a long time. Enjoyed the experience very much. Actually had a few laughs. This was perfect for moving on a rainy day. I was able to put a queen bed, couches etc. No problem at all. Perfect for moving locally and I would recommend this to anyone. Thank you very much.
David BurnsideThe trailer ended up leaking from the floor? we had to drive in the rain and all of our boxes bottoms and anything on the floor got all wet? I'm assuming there were leaks somewhere in the floor and tire spray was leaking into the holding area. Someone should inspect this trailer
MICHAELL SMITHHappy with my service. Great job every one.
Robert BakularThe U-Haul leaked like a sieve all the stuff I had in the back was damaged or wet I would appreciate some compensation for it after all it was my deceased Brothers last possessions
Joe Lussierna
JOHN JORRITSMASuper Friendly Staff!
Lisa Reasbeck