Customer Reviews for Dunwoody Food Mart
(U-Haul Neighborhood Dealer)

939 évaluations

4639 N Shallowford Rd   Dunwoody, GA 30338

(678) 367-0274

Heures d’ouverture

  • Mon-Sat: 8 am - 5 pm
  • Dim : De 9 h am à 4 h pm

Services dans cet établissement :

Pour nous contacter

(678) 367-0274

4639 N Shallowford Rd
Dunwoody, GA 30338

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 8 am - 5 pm
  • Dim : De 9 h am à 4 h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

They had me do everything including put the trailer away, because there was only one person and they couldn't leave the store.

DOUGLAS H 
Évaluation :
1

This location does does not provide a copy of fuel level and puts down more fuel then actually in truck. Do not use this location

John R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUSAN M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAHUL P 
Évaluation :
2

The insurrections said "in front of shop" when the actual lot was behind the shop in a separate parking lot. There was no indication of that in the app or instructions. The parking lot was also small, a bit hard to maneuver when parking a 20ft truck.

Ryan B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID F 
Évaluation :
1

I was overcharged with no explanation I'm not recommending to anyone. Y'all suck.

AZARIAH F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN L 
Évaluation :
5

Always has vans in stock

JOSEPH N 
Évaluation :
1

Lady at front desk was so rude and didn't give a chance based on priority i came in while she was prioritizing others.

Joshua J 
Évaluation :
4

Fast. Easy. Cheap. 10ft truck had 100k miles and was in good condition. A/C worked great and very clean

DAVID W 
Évaluation :
1

Zero customer service. Acted like he was doing me a favor by renting me a truck.

LUKE M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roy S 
Évaluation :
4

Even after filling the Gas how much I have used still it is being charged for the Gas where customer is lost that money. However you already charging for the miles and on top of that you have charged for the gas which I have already filled it.

NAGENDER M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRISTHIAN V 
Évaluation :
4

the app stopped and i was unable to take last pictures of inside back of truck - passenger side and front

Adrienne B 
Évaluation :
5

The parking lot is too tight when large size uhaul is parked in back of any small size truck like 10 feet. There should be more space to reverse

SATISH K 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES S 
Évaluation :
3

Too many pictures required before/after rental. Rental location personnel are not very pleasant with the overall transaction.

RONALD K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANSING H 
Évaluation :
2

The U-Haul was reserved and was supposed to be rented out in the ball park of 40 dollars. However we were forced to rent it for a full day instead of the few hours we needed it due to "local demand". We were not informed of this "local demand" until the day of our trip, so it was too late to make other accommodations, So be more upfront about renting costs.

Justin D 
Évaluation :
2

it was a okay experience, trucks need to be checked and no lights should be on and if there is shouldnt be provided to customers

Trinitie P 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RALPH T 
Évaluation :
1

This is the rudest customer service I have experienced at a place. At first, I thought it was only me because it was one of those days. Well, my cousin dropped off the van, and he also agreed with me that the lady helping there is mean. Like really mean. And hey, I have an accent as well, but it's hard understanding her.

DAVID H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marshall W 
Évaluation :
2

Better equipment and better employees.

Eric Z 
Évaluation :
1

Customer service is horrible

DAVID W 
Évaluation :
5

Excellent service. She saw us pull up and got us checked in in about 3 minutes. Very friendly and helpful.

Don G 
Évaluation :
1

Location was very difficult to find as it is a hidden parking lot behind a small plaza. The person operating that location also gave very confusing directions which led to us getting stuck in a narrow back alley way which led to the return process becoming extremely time consuming and the complete opposite of simple. To make the process easier in the future, clear instructions on where to park the truck exactly and how to get there would help.

Amira M 
Évaluation :
5

People were very nice.

STEVE F 
Évaluation :
4

Rien

TAUVIA B 
Évaluation :
5

Professional moving staff.

JESSIE G 
Évaluation :
1

They charged me more than they advertised complete scam!!

RAYMOND S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sonya P 
Évaluation :
4

Dropping off was extremely easy and well laid out

KATELYN E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTEZ D 
Évaluation :
3

The app process is sometimes clunky and not easy to use. It is frustrating when you are trying to just get a truck and go. The trucks are sometimes really close together and difficult to get out. I would recommend backing in all trucks to make it easier on the customer. Staff is friendly when they are there.

FRAN H 
Évaluation :
2

Not helpful on the process of making your experience pleasant. Rude and unhelpful.

SERGIO B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Toya S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lesheka L 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Janay T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEDRO R 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sharell B 
Évaluation :
1

This location is a scam! They overcharged me for gas I did not use! I paid double of what my original estimate was.

ARIANNA L 
Évaluation :
1

They were horrible. Had no idea of what they were doing. They hooked up the trailer and did not secure it to the hitch. It came off while I was driving! They were unprofessional and unqualified to run a U-Haul location. A bystander who no just happened to be in the food mart had to disconnect the trailer when I returned it because the one employee said they did not know how and that they were a' do it yourself' U-Haul location. Horrible and dangerous experience! I was fortunate to have kind people stop and help me when the trailer came loose. You should not allow these people to run a U-Haul location without training. The guy that help me return the trailer stated that the people who own the location are new owners and not the owners who established the U-Haul services at that location. Horrible experience!

AMANDA P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JIHYUNG P 
Évaluation :
2

Staff was rude and not very helpful

AMY C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TRE B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG C 
Évaluation :
5

Fast and easy. Would recommend.

ROBERT M 
Évaluation :
5

the owner didn’t seem friendly. i did a mobile check in but was prompted a message to call a rep instead and when my bf walked in, the owner immediately said they’re closed and he couldn’t help

a'lajha b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHAD R 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRIAN M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HENRY M 
Évaluation :
5

The location was good, easy to find the key drop box, I did not need to interact with the people in this location.

Reinaldo M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANICE W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY G 
Évaluation :
5

Good attention and the reception guy helped me a lot with the language. Thank you, good service

YANDRY U 
Évaluation :
1

Dropped off truck and trailer. Attendant wanted me to back in the trailer, disconnect it, and park the truck in a different area because "he was the only person there". I had no issue driving forward with a trailer, but had no idea how to back it into a space and disconnect it. He argued with me for 5 minutes! Finally, I told him I was leaving the truck and trailer. He refused to process the drop off and told me I could just leave the keys in the drop box outside. I've moved my daughters 3 or 4 times in the last few years and have never experienced anything close to this level of horrible customer service. If you have the ability choose a different location for pick up or drop off.

STEVEN M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAQUAN D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES S 
Évaluation :
5

It was great and I love the location.

Diane B 
Évaluation :
1

I am writing to express my dissatisfaction with the customer service I recently experienced at Dunwoody Food Mart 4639 N Shallowford Rd Dunwoody, GA 30338. The representative (Asian lady) I interacted with displayed unprofessional behavior and a concerning level of arrogance, making resolving my issue unnecessarily frustrating. Instead of addressing my concerns, I was met with dismissiveness and a lack of empathy, leaving me feeling undervalued as a customer. This experience has significantly impacted my perception of your company. I hope you will take immediate action to address this issue and ensure better training for your staff on these satellite or neighborhood pickup locations that serve your company.

ANTHONY W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN B 
Évaluation :
5

parking area for the trucks was a bit tight. We'll lit even after dark. Service person was easy to work with.

Daniel C 
Évaluation :
4

The lady who helped me was very nice and informative. The only negative experience is the application used to take pictures did not work with my camera.

MARTY G 
Évaluation :
1

I never asked for Safe drive coverage and i as charged $15 for that. I dropped the rental vehicle off at 7,3 which is well within the window but i was charged After hours charge of $20. Highly unsatisfied with the billing.

Lavanya S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashlei B 
Évaluation :
5

On the return, the store attendant met me in the parking lot and told me where to park the trailer. By the time I unhitched the trailer, he already had me checked out and the receipt was in my inbox.

THOMAS H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABEL A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARRY D 
Évaluation :
5

Front sales rep was great

CESAR T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B 
Évaluation :
2

I was told to hook the trailer to my car by myself. When I requested help the only employee present said she didn't know how to do it. She also didn't offer me the extension wires so that I could hook up the lights until I showed her I needed them. When I returned the trailer (different location) the employee told me U-Haul policy is to NEVER let the customer do the hookup.

RICHARD E 
Évaluation :
5

Excellent

WILLIAM A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAUN R 
Évaluation :
3

The space to put the trucks and trailers is too small. The manager of the store told me that I have to put manually, because my suv does not fit in those spaces

FREDDY V 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC M 
Évaluation :
2

The signage for where to park the trailer is unclear and the parking lot is super small and hard to safely park the trailers. Also, the man who helped us was very nice, but he did not have any knowledge on the trailers which would have been helpful when we were trying to unhook it.

RACHEL S 
Évaluation :
3

Clean up the trucks better.

DARYL M 
Évaluation :
5

Easy drop off. Thank you.

DAVID N 
Évaluation :
5

Nothing..but on equipment newer trucks are missing safety issues..I will elaborate if asked

KATHY T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob D 
Évaluation :
2

Wish the customer service was more helpful. It was very DIY, which I wasn't expecting and they did not give us all of the details we needed during check in/check out.

BRITNI M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myly L 
Évaluation :
1

I have been trying to dispute these charges and was told I would receive a call days ago from the location I dropped off at and I have not. The service since I picked up has been terrible. The truck was not dirty! The return location is trying to scam me. I had to pick up the trailer that YOU guys needed me to get from an entire different location from where the truck was. That set me back. I was given no dollys that I ordered with NO notice. They just gave me a key and left. When I called about the dollys I was told to buy one from a store and return it. I was offered a gift card that wouldn't even be available until after my move. Upon return no one helped me. Now I'm being hassled about charges. I am very disappointed with this experience and will be contacting corporate and leaving a terrible review.

Amani B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kandice N 
Évaluation :
2

You can refund me the money I was overcharged by this asshole

WYATT K 
Évaluation :
5

Merci!

ALEKSEY S 
Évaluation :
2

The truck appeared clean at first but as I was driving ants began to appear and I was bitten several times as well as spending the first night in my new apartment killing ants that had gotten into my furniture/clothes. Another customer who was picking up at the same time warned me that he had to switch out his truck because it was full of ants as well. This location needs to invest in some pest control.

Samuel G 
Évaluation :
2

U-Haul did not include a dolly and blanket as requested. Mobile check in and check out systems did not work. U-Haul made concerning noises when we hit the gas

CAROLINE N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda H 
Évaluation :
1

I was overcharged and when I called I was not able to get any assistance.

MARCO B 
Évaluation :
3

Truck transmission was almost inoperable. Tires very low. Customer service difficult. Hard to park truck back where they request without spotter.

BENJAMIN E 
Non les évaluations ont été soumises pour cet établissement.
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