Customer Reviews for Dutch Clean Storage
(Concessionnaire U-Haul dans le voisinage)

80 évaluations

14601 US Hwy 290 E Unit E   Manor, TX 78653

(512) 900-2330

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 3h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 7/26/2021 - 7/30/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(512) 900-2330

14601 US Hwy 290 E Unit E
Manor, TX 78653

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 3h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 7/26/2021 - 7/30/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
1

A FEMALE REPRESENTATIVE OF THE STORAGE UNITS CALLED ME AND TOLD ME TO CALL HER IF I HAD ANY TROUBLE. I HAD TROUBLE. I WAS THERE FOR OVER AN HOUR TRYING TO GET THE TRUCK. I CALLED HER PHONE SEVERAL TIMES WITH NO ANSWER. GO TO THE OFFICE AND THERE IS A NOTE NOT TO KNOCK BECAUSE THE DOG DISLIKES IT. I TRIED TO CALL UHAUL SEVERAL TIMES. THE FIRST FOUR, I WAS TOLD TO CALL AGAIN LATER. THE FIFTH WAS FINALLY ANSWERED. THE AGENT GOT ME UP AND RUNNING IN NO TIME. TURNED OUT THERE WAS A MISHAP WITH MY PICKUP TIME PREVENTING ME FROM GETTING THE CODE TO THE TRUCK WHERE THE KEYS WERE. SIMILAR THING HAPPENED TO MY MOM. IF WE EVER NEED A TRUCK AGAIN, WE WILL BE RENTING ELSEWHERE.

Angel Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
3

The online pickup was not good. Luckily the owner of the lot called me back and was able to get me going (thank you). The check in process was easy and convenient.

Robert C. 
Évaluation :
5

Excellent customer service!

SHANCE C. 
Évaluation :
1

Reservation was for a 10:00 AM pick-up. Facility was not open. At 10:30 AM I called the phone number posted and spoke with mgr who was still 20 minutes away. She authorized me to take the trailer and said she would charge me per the reservation. She charged me for safe-tow which was not on the reservation. I objected but she did not credit me back. Need to rent a truck, buy it won't be U-Haul!

Clyde G. 
Évaluation :
4

Lexi was very helpful and efficient!!

Johnnie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELIE A. 
Évaluation :
5

Muy buen servicio amigable y en tu idioma

FRANCISCO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric K. 
Évaluation :
2

Local dealer needs a 24hr contact number if their office is going to be closed on the weekends.

Jonathan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR K. 
Évaluation :
2

Dirty place, nasty office space, over charged even when I was 1 mile Below estimated calculation. Cost was 62 $for 20 mile estimate, charged 69 $for 19 miles.... Great app for return but heads up needed when returning truck at night in this location. Taking pictures at night in darkness. 1st time here, did not like. Track needs to be replaced, it has ran it's miles..

Fred N. 
Évaluation :
1

This new mobile BS is not good when u have to go to another location to get verified. And the App sucks Ass

Clarence J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dustin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon O. 
Évaluation :
5

The lady is very nice and always helpful.

john G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLTON G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

john G. 
Évaluation :
5

Great service, great truck, all around great time!

Cody Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vanessa V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

LANDON T. 
Évaluation :
5

Very nice, and helpful

SHEMEKA SHARMAIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe R. 
Évaluation :
3

i don't see the rundberg austin location to give a review..manor was good, but initially made reservations a month in advance to rent uhaul truck, and trailer.they had my dates wrong, then the corrected it, i was supposed to pick up at rundberg at 7am , but when i got there they said your truck is 30 miles away in manor texas, he was rude, so went to manor, and they didnt open until after 10;30 am, then had to drive back 30 miles to my home, we were running about 6 hrs behind, causing me to stay an extra night at a hotel costing me an additional 70 dollars..very disatisfied with uhaul..although staff at manor was very understanding, and really loved the staff at west view,pa drop off, and storage.Josh was awesome!!!

RAYMOND S. 
Évaluation :
1

Make sure your vehicles is maintenance and running in safe conditions

Taquoria G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARVEY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brooke S. 
Évaluation :
1

Have some one at the location.

Mark G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TAMMY TYRELL J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CHRISTOPHER THOM G. 
Évaluation :
5

letti send me an email please.

Genevieve H. 
Évaluation :
1

Location called me and said they could not be there when I was supposed to get the trailer. Had to wait an extra hour for pick up. Then when I arrived the woman stood there and pointed to the trailer I was getting. I had to move the trailer, hook it up and secure the chains and lights while she just stood there. She never asked for an ID or provided any contracts or paperwork. I asked and she stated it would be emailed to me. I finally received them about an hour and 45 minutes later. Worst customer service ever, very disappointed.

John G. 
Évaluation :
4

The location and customer service was fine. However, due to system failure they did not have my reservation in the system at first which caused me to wait about an hour after my reservation.

Marcus G. 
Évaluation :
1

The office smelled like dog. I could hardly stand to be in there. She couldn't get the lick off the truck because she didn't know the combination. Finally after trying for 20 minutes she cut the lock off. This is Texas and she left my husband standing in the hot sun the whole time. Then the truck didn't even have a full tank of gas. I would never recommend that place to anyone

Daniel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON P. 
Évaluation :
3

they were closed when we dropped it off

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Royger H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicholas S. 
Évaluation :
5

Nothing the lady there was excellent and very nice

Rhonda O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jared B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARDO R. 
Évaluation :
4

It is not clear at what time the padlock has to be dropped off. The note didn't say whether to drop it off before taking the truck or after returning it. They was the only confusion I had at the beginning.

Wendy A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SCOTT C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAWN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
1

The staff was very friendly, but the place was not very professional looking and the truck was extremely dirty. I thought it was going to be a self-serve checkout, but we were told we had to go into the office to get the key. The person who helped us did not do a walkthrough with us of the truck.

Joe L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa A. 
Évaluation :
1

24/7 share is a terrible experience. I had to go 12 miles to a different city and pick up my vehicle in the middle of a run down storage lot.

Carlton H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

taiesha S. 
Évaluation :
5

The original location we selected in Manor would not take the trailer. When we arrived, they said they only take trucks not trailers. We mentioned that this wasn't on their website or on the uhaul site, and they acknowledged it but didn't offer any apologies or offer to help find another location. I would give this location less than poor for a rating!

James H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANGELA Y. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Francisco C. 
Évaluation :
5

Super friendly & knowledgeable staff. Easy pickup and return. No hassle!

TRACY W. 
Évaluation :
5

Very nice and helpful people there. Everything was in good condition and they were very helpful.

Joshua C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelby C. 
Évaluation :
5

All people that took care of me are awesome!!

GLORIA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sterling T. 
Évaluation :
5

Super easy pick up and drop off. Thanks for the rental.

STANLEY B. 
Évaluation :
5

Have better phone support. When I called the number provided for the initial pickup, the number provided was for a storage unit two towns away and I couldn't get help.

Stephen W. 
Évaluation :
2

I had to wait 45 min for someone to show up. I was told after the third time I called them they tol me the had a recovery. They Should've told me about the recovery so We could have reschedule the pick up time.

James N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES P. 
Évaluation :
5

U-Haul is a horrible company with rip off rates!

Mary K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLEN M. 
Évaluation :
1

My pick up time was for 7am. Instead of being able to check in and pick up, I hand to wait and hour to get my credentials checked. Which I had submited the night prior. All pre-authorizations should be completed before my pick up time. The error was on U-haul, not the locations owner.

Adam J. 
Évaluation :
3

UHaul needs to do more research on who is running the rental sites. Because when you have 80 year old disabled people, that can barely walk yet alone get the equipment that has been rented such as dollies, moving blankets etc. just because they can running a computer to get the reservation done don't mean they are able to do the rest of the job.

Paul T. 
Évaluation :
5

The owner and the operating manager were some of the kindest folks in town. I was able to get the tlcorrext size trailer and returning it was a breeze! I would strongly recommend this place to everyone.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRESTON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

walter M. 
Évaluation :
1

I wouldn't recommend this pickup location to anyone.

John M. 
Évaluation :
5

Excellent service

Timothy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dennis K. 
Évaluation :
3

Everything went well until they charged us an addition amount for I'm assuming for cleaning the truck. This makes no sense to me because we swept it out and it was clean!! So why are you charging us?

dennis K. 
Non reviews have been submitted for this location.

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