Évaluations des clients Duval Market

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Duval Market

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Salvatore G. le

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The U-Haul app for iOS made the rental experience terrible. The people at Duval market helped me finish the rental.

Obadi W. le

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Excellent customer service, everything was quick and easy.

Amanda H. le

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Besides there not being furniture pads, and then having to manage a large appliance dolly, everything was as great as could be! Appreciate the credit given back on bill because of error.

BETH R. le

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Le client n'a pas laissé de commentaire.

Lydia P. le

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Le client n'a pas laissé de commentaire.

John B. le

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Le client n'a pas laissé de commentaire.

Utsav B. le

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Le client n'a pas laissé de commentaire.

Andrew W. le

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The U-Haul representatives at this location are amazing and incredibly kind but using the U-Haul app makes airport security seem fast and efficient

Addison H. le

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Le client n'a pas laissé de commentaire.

Ashley L. le

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Le client n'a pas laissé de commentaire.

GABRIEL D. le

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Le client n'a pas laissé de commentaire.

Tosin O. le

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Le client n'a pas laissé de commentaire.

PADMARAJ S. le

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Attendant very helpful and courteous. Couldn’t have asked for better service. Thanks

Benjamin B. le

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The service from the customer service rep at this location was great! Everything else about the experience was subpar.

David H. le

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Le client n'a pas laissé de commentaire.

Jonathan B. le

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Le client n'a pas laissé de commentaire.

Candace H. le

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Le client n'a pas laissé de commentaire.

Jonathan R. le

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Excellent and convenient location. Quick to check in and out. I wish the website wouldn't allow me to choose add ons that aren't available at the pick up location (in this case furniture blankets) but otherwise a perfect experience.

Candace H. le

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Le client n'a pas laissé de commentaire.

James G. le

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Le client n'a pas laissé de commentaire.

David G. le

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Le client n'a pas laissé de commentaire.

taylor W. le

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I got charged an extra day because the attendant was too lazy to check my truck in when I dropped it off and waited till the next morning. I'm still waiting for a refund.

Michael B. le

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I’m being charged a wrong location fee for no reason when the address given was the very location the truck was droppped off at

Courtney D. le

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Le client n'a pas laissé de commentaire.

Marcela G. le

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Couple of things were wrong: -The location did not have all of the equipment I had reserved. They seemed to struggle to find a solution to the problem, and they finally sent me to another location to pick up the difference, which I was ok doing. Now, the location they sent me to was purely a storage facility, and there was nobody there (it was a saturday), so it made the whole thing very inconvenient. I gave up and we moved our furniture without the furniture dolly. -The Uhaul was dirty on the inside. I refused to clean someone else's dirty napkins and I returned it just like I found it. -On the survey you're sending out, your Spanish is all off. The survey says 'Click aqui para escribir una experiencia,' which literally makes no sense. You should change that to 'Haga click aquí para dejar una reseña' or 'Haga lick aquí para calificar su experiencia.' The first one sounds better but the second one is more in like with the English translation. I hate it when companies pretend like they're trying to reach Spanish speakers. If you're going to do it, do it right. -What you all have to understand is that moving is a shitty experience overall. It makes it 100 percent worst when your planning goes down the drain because the location is not ready with your reservation. They couldn't even walk me out to find the right uhaul (I had to test keys and guess). It's mediocre service, which is a shame because as a company you all have a huge opportunity to improve the mood of your users, to make them feel better.

TIM R. le

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the attendant couldn’t speak much english. when i declined all insurance coverage, as I had already done when reserving online, he nodded in agreement. he also said not to worry about the dents and scratches and didn’t let me document them ( i took photos as evidence anyway). while checking my credit card statement i find out later I was charged an additional $56 for insurance. leaves a very sleazy impression. buyer beware.

mike A. le

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They went above and beyond. I'll definitely rent from this location again!

Paige W. le

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Le client n'a pas laissé de commentaire.

GABRIEL F. le

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This was the best UHaul experience I have had yet! Will rent from Duval Market from now on!

randall W. le

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I felt a little hijacked by the added insurance charge, 25% of the cost of "renting" the unit, according to the web site. You should be more transparent about that. Great customer service though.

jeromy B. le

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The agent was very helpful and friendly

josie O. le

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Le client n'a pas laissé de commentaire.