Truck had a leak at Mom's attic New automated process took forever Truck was very noisy and it seems that it needs maintenance Thank you!FRANCO D.
Customer Reviews for DWD Road Service LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Ardsley, NY 10502
(THERE IS NO CUSTOMER PARKING)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 9h am à 5h pm
- Ven : 9h am à 1h pm
- Sam - dim : 9h am à 2h pm
Heures d'ouverture spéciales
- 9/25/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I made a reservation for pickup at white plains. I received a call stating that they couldn't fulfill my rental, so the reservation was moved to the ardsley location. Unbeknownst to me, when they changed the reservation, they added a 15 $insurance coverage fee that I waived on my initial reservation without even mentioning it. I only found out when my card was over charged. If it doesn't get resolved, I will bring my business elsewhere and convince others to use your competitors as well.Steven B.
Le client n'a pas laissé de commentaire.VANESSA C.
Le client n'a pas laissé de commentaire.GUYEMERSON O.
Le client n'a pas laissé de commentaire.Jennifer M.
Le client n'a pas laissé de commentaire.FREDERICK F.
Le client n'a pas laissé de commentaire.ROBERTF P.
Nothing to improve.Sofia D.
8 miles per gallon ðŸ¤¢ðŸ˜ªðŸ˜±Gerald M.
Climate Control (Air Conditioning) did not work. Any air that came out of would only come out of the windshield defrost. AM/FM radio, so some reason would not go on in the morning and then worked in the afternoon. Vehicle needs a tune-up and a wheel alignment. Interior windows and windshield are in need of cleaning. Office opens later than others at 9am and they were late to open. Pictures on contract do not represent current state of vehicle. There's more, but that's enough.ERICR L.
Le client n'a pas laissé de commentaire.PATRICKJ M.
Parking space/area to turn is very tight. Otherwise great service!NERMARIE V.
Super nice and helpfulREBECCAC G.
The mobile pickup process was slow, taking over an hour to complete. it would be helpful to tell the customer that they are calling the contacts directly but I was not informed of this until after 40 minutes of trying to get things moving!Mow C.
The ability to use the app on Android was difficult. Would have loved to picked up van early but couldn't figure out 24/ 7 app to do it..William M.
Tim was very helpful and went the extra mile for us. I wanted to make sure you guys knew that ðŸ'STEPHENHUGH C.
Le client n'a pas laissé de commentaire.Christopher F.
Owner made rental smooth, easy and efficient. Initial call was also helpful as all info and quotes given were accurate and fair.MICHAELCHRISTOPH L.
Le client n'a pas laissé de commentaire.Julie R.
Easy out, easy in. Couldn't have been better.CHRISTOPHERMICHA O.
Nothing....perfectly maintained vehicle...very immaculately clean cab...seamless pickup...great window to drop off even after closingMarshall R.
The Moving Help â€œMighty Mikes Moversâ€ was a nightmare. We paid 230 $through Uhaul's website and then paid them 140 $cash for an additional hour and they refused to issue a receipt. Then they claimed that the payment code did not work for the 230 $and when we refused to pay them a second time for what we paid already, the owner had the movers follow us, harass us, then call the police. This was the worst experience I we have ever had with a company. The Company acted like thugs and we were very surprised that uhaul would use a company that refuses to give a receipt and that tried to harass a customer.MICHAELH J.
Le client n'a pas laissé de commentaire.Nathan N.
Le client n'a pas laissé de commentaire.Elissa K.
Very knowledgeable staff. Get you in and out quickly!!CHRISTOPHERL M.
LOVEED the unique space and the person (forget her name) was super helpful and kind. And the technology used to scan my license and access the vehicle is on point!JOLI M.
Le client n'a pas laissé de commentaire.Oscar O.
Very good and fairly priced.Joseph I.
Best place to get truck'sGIRLENE D.
Le client n'a pas laissé de commentaire.JANNET P.
Excellent service, nothing to improve, thank you.KELLILOLA N.
Le client n'a pas laissé de commentaire.CHARLESP P.
added another driver for pick up but they were not able to pick the truck up using the information that was given. reaching customer service took a very long time.George B.
Le client n'a pas laissé de commentaire.SAMANTHALAUREN F.
It takes much time to figure out how to get the key. It would be much better if you would provide a brief instruction on how to pick-up the truck without personnel present at this site after online check-in. The telephone assistance is no assistance at all!Guoxin L.
This has nothing to do with the location, rather corporate UHaul. Try not to call your customer 90 minutes before they are about to pickup the truck and tell them you do not have the right size, only to find out the real reason is you do not want the truck dropped off at a different location.GREGORYARTHUR S.
Nothing to improve. Great service easy pickup. Truck was clean as a whistle and only 9000 miles on it. AC ,radio backup camera, comfy seats made a 300 mile trip a breeze. Would do again.WILLIAMJUDE C.
Better marking of the street address could have made it easier to find.KENNETHA K.
Le client n'a pas laissé de commentaire.Luis Alberto E.
The people working there were very nice and accomodating. Checking the van back in was very easy and took no timeClifford S.
Le client n'a pas laissé de commentaire.JOSE R.
Signs should direct dropoffs where to park, so as not to block-in trucks being picked up.C B.
Le client n'a pas laissé de commentaire.PETER R.
Le client n'a pas laissé de commentaire.NECIPONUR K.
Le client n'a pas laissé de commentaire.Lesley L.
The location should have a better description on the website and on Google maps. It's a little jarring to get to.Sean B.
No complaints!BRIANWILLIAM D.
See the above note.Ahmad N.
Le client n'a pas laissé de commentaire.RONALD J.
Le client n'a pas laissé de commentaire.LISAGEIGER S.
Le client n'a pas laissé de commentaire.John M.
Other than the parking situation I would recommend. I will also be using again!Luis L.
Le client n'a pas laissé de commentaire.Tanisia A.
Le client n'a pas laissé de commentaire.QI W.
Le client n'a pas laissé de commentaire.Kevin S.
Le client n'a pas laissé de commentaire.JAMES W.
Le client n'a pas laissé de commentaire.Raynlado C.
The drop off person was very helpful and made the rental much more enjoyable than the check-in process in the morning.Doug C.
Reservations are terrible. Otherwise great serviceDANIELJOSEPH C.
Very friendly and helpful service. Location was extremely convenient for me. The office is in an old bus parked in the lot.Neil A.
Le client n'a pas laissé de commentaire.Joseph S.
Le client n'a pas laissé de commentaire.THOMASS T.
Le client n'a pas laissé de commentaire.Richy M.
Everything was great. Impressed with the ladies who assisted me.WILLIEEVANS J.
Le client n'a pas laissé de commentaire.Ruslan A.
Le client n'a pas laissé de commentaire.Xihong Y.
Nothing, staff was perfect!ANTHONY V.
Le client n'a pas laissé de commentaire.Alfred R.
Fairly easy in and out.Andrea M.
Vehicle was not clean inside of cab. Especially, during this time of Covid the trucks should be given out clean.Neville E.
Le client n'a pas laissé de commentaire.DAVIDALAN L.
Out of the way. I was hoping to get a truck in Greenwich, Ct.ROBERT S.
Cargo van exceeded expectations by a long shot. Location is a little funky, but the staff is friendly and professional. If you're in the Ardsley, Hastings, Dobbs neighborhood and you don't care about white glove treatment, don't hesitate to rent your truck here.Howard B.
Le client n'a pas laissé de commentaire.TIMOTHY K.
Very helpful Employees at the officeArben A.
Le client n'a pas laissé de commentaire.ISRAEL F.
The salesman, Jimmy, was very friendly and helpful. He went above and beyond to make the rental convenientDAVID G.
Courteous, friendly, reliable, helpful staff. Couldn't have gone smoother!DAVID L.
Le client n'a pas laissé de commentaire.Suzana G.
Le client n'a pas laissé de commentaire.YUMARBIS H.
Le client n'a pas laissé de commentaire.JAMES C.
Larger office, for more than 1 customer to be addressedJACOBD R.
Le client n'a pas laissé de commentaire.marina G.
I called him to ask him about drop off the company and they were wonderful and answering my question and it was so easy to doKENNY S.
Very helpful and responsivekent B.
Everything was perfect. The worker I believe his name is Tommy, went above and beyond to help me with my situation. I have zero complaints. wouldnt change a thing other than maybe try to upgrade so there are USB ports to charge your cell in the truck.VINCENTG F.
Very awkward location to pickup or dropoff, due to narrow lot shape. Very little room to maneuver. Fortunately the attendant was very helpful hitching and un-hitching and literally makes this location functional.James K.
Le client n'a pas laissé de commentaire.Kathrine R.
Le client n'a pas laissé de commentaire.serin P.
Super quick and easy. Staff was helpful and kind. The vehicle was clean and well maintained. Communication was flawless. I have used this location twice and will continue to when I need a U haul.Christie R.
Friendly staff. Quick checkout.MICHAELJ M.
THE SELF RETURN HAD A GLITCH AND INSISTED I HAD LOCATION TURNED OFF ON MY PHONE WHEN I DIDN'T. A WONDERFUL YOUNG LADY CAME ALONG AND HAPPENED TO WORK FOR UHAUL AND ASSISTED ME AND PROCESSED MY VEHICLE, SEAMLESSLY AND QUICKLY. I DIDN'TGET HER NAME BUT SHE WAS A GODSEND! THANK YOU AGAIN!Patrick D.
Amazing experience and very professional staff. Would happily recommend to friends and family. Plan to spread the word of our great experience.Steven S.
Everything was great. Friendly employee who was super helpful and assisted us with all our needs :)Christie R.
Le client n'a pas laissé de commentaire.OLIVIASOMERS GAB J.
Everything was spot on and it was super easy to pickup and drop off!GERALD III M.
I really appreciated the young gentleman's help! Excellent customer service in person.Christian R.
The staff here gets you out on the Road fast! Very easy to find right off 9A. Trucks are always super clean!!CHRISTOPHERL M.
My experience is great fast and easyIlir K.