Customer service was excellent and very thorough
Georgia B
Customer Reviews for E Street Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent and very friendly service!!
Daniel RRocio was very professional, undoubtedly knowledgeable, and genuinely friendly. She has a strong sense of urgency. I was very pleased with her excellent service.
John TNothing, it was a great experience. Thanks Rocio.
Michael PMaybe add the name of the storage in bold orange letters . Took me awhile to find location
Sonia RPerfec
Maria MNo recommendations.
MERETHE Hnothing
Arthur DHave to wait two hours for the person to show up. She lied about the gas level
MARCOS GReserved a trailer with the expectation of going to an actual U-Haul in Riverside after paying for it online. Received a call and said I had to pick it up from this location, which was a self-storage place 10 miles farther out. Did the online check in to save time, but upon arrival had to give them all my information anyways so the online check in was a waste of time. They only have one girl working there and to wait a long time for her to finish with a customer picking up a truck. I will only rent again if I am picking it up from an actual U-Haul location.
Marvin MExcellent service à la clientèle
DANIEL CMy great experience with the location and staff
CHENGPING CNone the lady that works there was fantastic can't get no better then that
Karen CEverything was great, she was very polite and helpful. Everything was completed in a timely manner. The return was e even very timely and I was on my way home very quickly.
Paul SThis was not my pickup location, my location changed twice the day of the move, had to drive an extra 80 miles just to get truck and take to house to move, THEN YOU DID NOT HAVE MY APPLIANCE DOLLY WHICH MADE MY MOVE VERY DIFFICULT CONSIDERING MY FIANCÉ IS SICK. I believe I was CHARGED FOR A DOLLY I DIDNT EVEN RECEIVE!
DAMARIO CHelpful and specific about rules. Great 👍 job
Alex RNo suggestions. The rental experience was seamless.
Josue LThis is the only Uhaul experience that met and exceeded our expectations. The lady that was there helped us and made up for all the bad experience we had previously. This is the way to serve the customers and make them feel like coming back in the future!
Ronaild RI had trailer at one location and was told last minute to go to another location. The supplies I ordered were at original location and had to make two trips to get everything I ordered.
Christopher GThe app is buggy. Delayed 30 minutes due to issues checking in
Matthew Tdue to low staff, my rental time was pushed back 1 whole hour. with the delay my whole time schedule had to be adjusted and in turn made for a very stressful and hectic experience. even with no contact, i still had to wait on staff. next no contact should be that.
Neil CThe girl who helped me was very friendly, very knowledgeable and make me feel very welcome.
Jerry ZVery helpful and attentive an ease to return with no paperwork.
jose mPersonable staff.
Dain MLoose bolts on car hauler
Esteban GThere was no ramp in the truck. The photos made it appear that a ramp would be included. We were in trouble when we opened up the Uhaul and found no ramp and then had to figure out how to get the refrigerator into the truck with no ramp. yikes. Also the self-serve vehicle pick-up app was glitching. It was telling me I wasn't eligible even though I had a reservation for 8:30pm. Luckily I called and someone picked up right away. They were able to guide me past the glitch.
Rolando RThe staff at this location are amazing. Pick up and drop off were seamless and pleasant. It's a little more of a drive for me, but I would not hesitate to rent from this location again.
David HVery friendly
Jackie BRosio was great! Friendly, competent, thorough as well as just really nice. I will and have come back because of her great customer service and care!
Roland RExcellent service.
Henrietta ATruck that I got was out of alignment and the front tires were worn down.
Parsa SCargo van needed interior dusting and wipe down of surfaces and cubby holes. Had a bad smell of damp wet dog. Pet hair covered both seats. Febreze and lysol didn't help improve the smell.
Joey XGreat customer service!
Hector HUhaul policy states they are not responsible for over filling fuel. They should then provide vehicles with accurate fuel gauges. In my personal experience, I drove 15 miles. The gauge read F. I thought since I had driven the miles I should put some fuel in the tank. It took almost 4 gallons. This is not acceptable.
Stella AThe way your company treated me, you don't need to improve anything. I thank you for doing a good job.
Garlen NExcellent Service. Thank you again for a very good rental experience.
Christopher KI had a great experience with uhaul. The lady at this location is really nice, very friendly, and extremely helpful.
Patricia RTerrible experience!!! ... Picked up the truck for a long distance move (50+miles) and was almost out of gas. Then once my hired movers had loaded the truck the cables for the door broke and it took the tech close to 2 hours to fix (which cost me another $120 in moving labor) andthen just ended up cutting the cables which made the door hard to operate and mildly unsafe... Explained my frustration to the Rep over the phone and wasn't even offered any kind of discount or anything for my HUGE inconvenience... Live and learn I guess, last time I use U-haul
Jacob GEverything went so fast n smooth. Great customer service!
Sabrina TThe only issue was some trash was left in the back of the uhaul. Also the cab smelled as if the previous customer may have been smoking in the cab. Besides that it was a great experience.
Richard BVery good service.....????????
William TFriendly and helpful staff
Anthony BThe Associate working here did a great job. She was very knowledgeable and fast.
Joe DNo improvement needed! Representative was fast, accurate, and very professional! Excellent example of customer service at its finest!
JACOB SThe customer service offered at E Street Storage was exceptional. The ladies were extremely helpful and professional. When we needed to extend the use of the uhaul we had an extra day they were able to accommodate us with no hassle. I would not hesitate to use this facility again.
Sarah HThe ladies were very helpful and they knew their stuff.
DAVID SExcellent staff
Bill LGive them a code or something do they can drop trailer in lot . I was very late to work and nobody showed up until 9 am I talked to someone from uhaul they couldn't even get a hold of someone
Rene C