Évaluations des clients E Z Own Plus

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de E Z Own Plus

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Mallory M. le

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Le client n'a pas laissé de commentaire.

Brenda J. le

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Check it in when it was received back otherwise everything else was fine.

Susan A. le

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Le client n'a pas laissé de commentaire.

Andres V. le

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Le client n'a pas laissé de commentaire.

kim B. le

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Just dropped keys off

Trent M. le

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Nice staff and easy rental process

John H. le

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I rent from U-Haul on a regular basis. For the first time ever I was charged a convince fee of $20 for check-in because they close at 1:00 pm on Saturdays. I was not informed of this fee when I picked up the trailer. One of the secure hooks was missing and the trailer was filthy.

David H. le

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Le client n'a pas laissé de commentaire.

Richard B. le

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I reserved a 4 x 8 trailer 2.5 weeks before I needed it. Got to the store to pick it up and was told that I was upgraded for free to a 5 x 8. I didn’t want that. Nearest one was one was 50 miles away. I was ticked as this place had a 4 x 8 trailer right there that I could have taken and the guy couldn’t tell me who reserved first. So I drove 500 miles pulling something bigger then I needed getting worse mileage. Not pleased at all

Donald E. le

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Le client n'a pas laissé de commentaire.

Joe R. le

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Make sure the location is where they(u-haul) tells you it is and not 45 miles away from where you were supposed to pick it up at. They charged us mileage to get back to the location we were moving from. Instead of going 45 miles to pick up the truck we had to drive around 90 miles to pick up the truck. U-Haul told us to be there at 7am but, this place doesn't open up until 9am and that made us late getting our things loaded and also getting moved to our new location. Not the way people need to get started moving.....

JUAN G. le

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Great location and provide a lot items to have a safe move of my furniture.

Spencer P. le

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Need to fix the website where you return equipment after hours. Not enough time to upload pictures. Or get rid of the $20 convenience fee.

Daniel R. le

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Get more moving trucks to the north so they can be rented. Had had to make 5 runs of 6 hours each cause you didn't have a truck there.. poor company..

Michael E. le

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Le client n'a pas laissé de commentaire.

BRUCE P. le

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Le client n'a pas laissé de commentaire.

Heather G. le

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Le client n'a pas laissé de commentaire.

Luis V. le

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I refueled the vehicle once returned. supposedly I was charged for not refueling. The problem is I don't know for sure because I never received a statement for the extra charge in my email. The amount just wasn't worth the hassle to follow up. next time itemize your charges

Craig H. le

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Le client n'a pas laissé de commentaire.

Linda H. le

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Le client n'a pas laissé de commentaire.

Paula T. le

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My main complaint is that we requested a different size and could only get a bigger truck and the $20 after hours drop fee...ridiculous considering it shouldn't matter if I drop off early and the rental place isn't open on a Sunday

William J. le

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Le client n'a pas laissé de commentaire.

Clayton S. le

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This location was closed by 1:00pm and were to pick up up equipment at a different site at 11:00am! The original site did not have what we reserved online and we had to drive 30miles one way to get it and return back to where we were towing from. We had to pay an extra $20 after hours fee even though we did return it by 4:00pm same day! I would expect any location be open during regular hours especially on a weekend when most equipment would be used! Talk about bankers hours!

Lindsey P. le

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Le client n'a pas laissé de commentaire.

Jean S. le

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A nice convenient place.

Richard C. le

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Le client n'a pas laissé de commentaire.

Jean S. le

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Le client n'a pas laissé de commentaire.

Irene H. le

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Le client n'a pas laissé de commentaire.

bob L. le

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Le client n'a pas laissé de commentaire.

Karen B. le

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Le client n'a pas laissé de commentaire.

Linda B. le

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Took a long time even with confirmation 2 days prior. Still did not have Dollie Would gave preferred to pick up in waseca since I reserved truck 1 month prior.

dave S. le

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Couldn't have been easier. Dropped off my tow dolly after hrs and went to Yellowstone. Had no cell reception for many days. Came home to a 0 balance due receipt in my email. Thank You U-Haul..!! Business... How its supposed to be..

Jean S. le

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Le client n'a pas laissé de commentaire.

Brian M. le

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Le client n'a pas laissé de commentaire.

Holly B. le

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Right rear tail light, needed to be riveted back on Two rivets were broken off.

Eric A. le

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These people charged me $25 for "cleaning". This must be a mistake! Either that or these guys are criminals. Of course, they are a rent to own company so ripping people off may be second nature.

Bob B. le

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I had a quote for about $69,00 how did it get to $93.00

jesus R. le

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Le client n'a pas laissé de commentaire.

Dean W. le

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Le client n'a pas laissé de commentaire.

Doug B. le

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When I turned in the truck I questioned why I had to put in almost seven gallons of gas. He assured me that the tank had been filled. My receipt shows I travelled only 16 miles. That surely does not require nearly seven gallons of gas.

Debbie P. le

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Le client n'a pas laissé de commentaire.

Steve N. le

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I have rented here several times now and they are so accommodating each time I’ve been there. They take the time to go over the costs on different options and such. Even gas mileage and rough cost of gas. They were right ON! Thanks

Sue H. le

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Le client n'a pas laissé de commentaire.

Kolin K. le

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Le client n'a pas laissé de commentaire.

Katie K. le

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Le client n'a pas laissé de commentaire.

Shaina C. le

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Le client n'a pas laissé de commentaire.

william L. le

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Le client n'a pas laissé de commentaire.

John J. le

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Le client n'a pas laissé de commentaire.

Jerry C. le

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Le client n'a pas laissé de commentaire.

Richard B. le

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Location is at a dangerous intersection. Vehicle was not filthy but certainly not as clean as it could have been. I swept it thoroughly before and after use. Upper cab-over area had not been cleaned for some time. Transmission gear shift was sticky going into reverse. Friendly and helpful staff.

Doug S. le

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Everything worked great. Thanks.

Glenn B. le

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Le client n'a pas laissé de commentaire.

Rick F. le

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Le client n'a pas laissé de commentaire.

Jorge D. le

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Le client n'a pas laissé de commentaire.

James B. le

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Le client n'a pas laissé de commentaire.

nathan F. le

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Le client n'a pas laissé de commentaire.

matthew M. le

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Le client n'a pas laissé de commentaire.

Faye S. le

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I called ahead of time to make sure we could drop the trailer off being it was late, it was 5:40pm. I arrived at the store around 5:55pm. I was greeted as though I was being pushed out the door, they close at 6:00pm. The person (male) behind the counter did not give me any direction, I asked if I needed to give him my papers from Uhaul, can I lay them on the counter. He said yes, he was helping another customer. I waited, then he said can u back your trailer up by the other 6x12 trailers. Yes I can. The other male was preparing for closing the store, turning the lights off and locking the door. I proceeded to back up the trailer with no assistance, until I went back in and requested guidance. We'll, I suppose I can help he said. Then he asked if I could un hitch the trailer, I said do what? They're heavy. Finally he helped un hitch the trailer. Then he said I need a block, there's blocks behind the other trailers, go get me one so the trailer won't move. He should have thought about that prior to unhooking the trailer. Very lazy employees, I'm thoroughly disappointed in the customer service. I'm requesting a full refund!!!!!!!!

Terry S. le

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Le client n'a pas laissé de commentaire.

Clark C. le

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Despite making the reservation more than 1 week ahead, I received a call just two days ahead of the rental indicating the truck I reserved was unavailable at this location. Instead, I would need to drive 30+ miles to get the vehicle. Due to blizzard conditions (no one's fault) that office was closed. In the end I had no choice but to rent a truck that was a different size and had to make it work. Also, I didn't notice until pulling out of the rental lot that the fuel tank was not full despite them marking it was. . This rental was expensive and the service given didn't measure up at all.

Ike S. le

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Very helpful service.

Rachel M. le

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It was a good experience until I seen the last receipt which was not the truth. That my checking account got screwed up due to being over charged by you.

Tony A. le

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Le client n'a pas laissé de commentaire.

Robert N. le

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Le client n'a pas laissé de commentaire.

Tim S. le

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Le client n'a pas laissé de commentaire.

David A. le

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Le client n'a pas laissé de commentaire.

Charity J. le

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Sand or salt your parking lot better, so no one else falls on the ice getting out of the rented uhaul truck they are returning.

Dean S. le

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We lost a lot of time (an hour) because the snow had not been removed from around the trailer we rented. The door on the trailer stuck both opening and closing. I'm guessing there is a bent rail that prevents it from operating smoothly.

Susan W. le

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Le client n'a pas laissé de commentaire.

Jamie M. le

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Dropped it off after hours and they still hadn't logged it in two days later. Not sure what that was about but got it resolved.

Norman M. le

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The ONLY issue was that I had to get a truck from a location 38 miles away from Rochester. No/charge on the miles but I had to put extra gas in it to get where we needed. BUT all in all we made it work out. Thanks for now, Norm Menken

Mark K. le

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Le client n'a pas laissé de commentaire.

Mark M. le

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Le client n'a pas laissé de commentaire.

Nicole S. le

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Le client n'a pas laissé de commentaire.

tamara T. le

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Le client n'a pas laissé de commentaire.

JANE M. le

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Le client n'a pas laissé de commentaire.

Polk D. le

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Nothing. I am not use to renting a truck, but this location gave me feel very comfortable. I believe I made the right selection.

Jim F. le

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Le client n'a pas laissé de commentaire.

charlene M. le

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Le client n'a pas laissé de commentaire.

George I. le

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Le client n'a pas laissé de commentaire.

tom G. le

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Le client n'a pas laissé de commentaire.

kevin N. le

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Le client n'a pas laissé de commentaire.

THOMAS NEAL R. le

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Le client n'a pas laissé de commentaire.

randy W. le

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it was a easy to drop off our truck without any hassels

Peter J. le

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Le client n'a pas laissé de commentaire.

Broderick H. le

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Le client n'a pas laissé de commentaire.

lawrence R. le

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Passenger lower side mirror was cracked in several places. Neither mirror was adjustable. Made for interesting "exercising" on over 1800 mile trip. That mirror needs to be replaced, dangerous. Truck should have never been rented to us for that length of trip. Agent said "it's okay"!!

James S. le

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Le client n'a pas laissé de commentaire.

Allen S. le

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The truck and service was great. The only suggestion is to have the windshield clean. Whatever was on it was impossible to get off.

Therese E. le

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Le client n'a pas laissé de commentaire.

Suzanne B. le

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Le client n'a pas laissé de commentaire.

Cynthia D. le

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Nothing. Everything was perfect.

neal O. le

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Staff friendly,efficient,knowledgeable.

trevor S. le

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Le client n'a pas laissé de commentaire.

Nick S. le

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Be truthful about where the gas is at

Mark A. le

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Le client n'a pas laissé de commentaire.

shaun L. le

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Uhaul needs to overhaul their corporate policy in that they dont allow one to rent a 26ft truck locally for more than a day consecutively. I attempted to rent a 26ft truck primarily as storage as our closing dates for homes were off by a few days. I was turned away even though I was willing to pay my daily fee and any related mileage. I was told by corporate that it was to allow others the chance to rent these size trucks and was further told I could get one from approximately 30 miles away but would have to go pick it up and pay mileage to get back to where I needed to use it. What a poor policy in that you will turn away a guaranteed paying customer for a “what if someone else comes along philosophy”. Needless to say, Uhaul will never get my business again. I will always go elsewhere. This would like me going into a restaurant and being turned away because I had a third eyeball. If you have a paying customer why would you ever turn them away in a competitive market. This is a policy that really needs to be re-examined. Finally, the customer service at my location was excellent and very easy to work with, they just couldn’t rent me the vehicle to meet my needs due to corporate policy. Would love to have someone contact me back to discuss further.

Tim S. le

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Le client n'a pas laissé de commentaire.

andrew C. le

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Le client n'a pas laissé de commentaire.

Anne O. le

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Le client n'a pas laissé de commentaire.

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