BETH D.
Le client n'a pas laissé de commentaire.
Évaluations des clients El Jon Motel
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Témoignages des clients récents de El Jon Motel
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STEPHEN V.
Very bad location. No clear place to leave the truck. There was no drop off box. I had to call a number to find out where to put the key. Overall a very poor representative for your company.
allen C.
Did not have adapter for lights and the wratched bracket would not work so I had to wrap chains around the frame of the vehicle. Where I dropped it off could not believe the condition of the trailer.
Paul K.
Na
Jannice L.
I was Leary about this location after reading reviews.. The man that took care of us was quiet.. but very nice. He was able to accommodate us and I appreciated it.
CHRISTINE E.
He told me I was being charged extra for mileage but I was 40 under and that I never paid a deposit and told me my card is a credit card he was very rude to me he can't help me all I can do is call uhaul because I went over and was only allowed 119 miles
Alessandra L.
Friendly
Tiffany A.
N/A
Calvin P.
They give you the Invoice. And you have to find the trailer by matching the Numbers and Hooking it up Yourself everyone don't know how so that's unsafe so if you need them to hook it up that's a $20 Charge I've rented from Two different rental in Lakeland Fl and they Hook it No Charge...it's best to be safe than sorry!
melissa N.
The truck was filthy and there was trash all over the floor in the back. The truck also has less gas than what we were told. We retuned it the same day and never got the receipt until two days later. We were told we'd have one Saturday and Sunday both and never did. I also had a manager text me about the gas issue and the trash assuring me he'd make it right. Well guess what? You still paid full price. I will use Penske next time I move.
Nathan L.
The man who runs this location is a marine and very straight forward and very helpful wonderful experience I'd recommend to anyone
natia J.
Rude service and over charged days after i returned the truck.
kelly B.
Very helpful service. I was quickly and professionally taken care of!
ROY D.
Very easy to work with.
John W.
Everything was perfect
Virginia O.
Absolutely NO. Your provider failed to make me aware of the charges. All he told me was that it was $30 a day. I only had it for 3 hours and was charged $80.32. This is not acceptable and all he said to me was that I didn't ask him. How can I ask a question if I don't know what to ask? Never again.
jean P.
Very accommodating and helpful staff.....great job by all...highly recommend
hung T.
The owner was very accommodating and so helpful with our rental extensions.
Anwar D.
Thank you
Catherine J.
This was a small location but the owner was friendly and helpful. I only needed the truck less than an hour. I will use again.
Yahia A.
Great service
brandi H.
I've emailed and called already. I want a full refund for the rental. We woke up to a flat tire, had to stop several times to put air in it. Eventually we had a tire blow out, no running or brake lights, so we had to drive with flashers on the whole trip. We waited almost an hour for tire repair. When we unloaded the trailer we realized there was a leak in the roof and my $900 mattress was wet. I would not recommend uhaul to anyone i know and definitely would check on that dealer location. He had me sign the inspection inside the location. Was then told to go hook it up and he would be out to check it. We waited 30 minutes, finally going back inside the location and he was no where to be found. He didnt verify the trailer was in good working condition. I'm not sure if that's how your typical rental takes place...horrible experience.
sharon O.
Very friendly. Got truck at last minute. Very helpful, will use him again if needed.
Mark P.
U-hall had NOT updated my info that was given to them and the location was not informed it was a after hour pick-up. I called and a area supervisor got involved and got the owner to get keys and info into your system. I was a mess and took a hour or so. just not what I have come to expect from u-Haul. It was not a location problem it was a U-Haul office mess up.
warren C.
Chris was very pleasant and understanding when it came to my needs regarding travel/moving with the U-haul.
Arthur W.
I didn't care at all for this guy. I rented a truck on another occasion from this place and it had an additional 50+ miles on it that I had to pay for because the mileage was misrepresented. I know to verify if renting from El Jon but wouldn't recommend it because others may not know to verify the fuel gauge and mileage.
Frank B.
Make sure blankets are clean.
CHARLIE S.
But the trailer leak water on everthing inside.
richter K.
Surly, rude, poorly trained, unfriendly. Never asked about insurance. Did not go over the nicks or dings on the truck. Just pointed to the lot and said it's the small one ! Was on the phone and sent wife to handle us. She had no clue as to what she was doing. Please take this franchise away from this inept man ! I've never been so poorly treated ! I used a man near Lake Alfred last year and he was a really sweet kind man !
fred D.
Hell NO.
Donald H.
Took a week to rent trailer because online service was messed up, managers would not return calls or emails, worst online rental service I have ever had, the customer service was terrible and unknowledgeable
ravi P.
I have rented U-hauls many times and this was definitely the best experience I've had. I had a polite interaction and great overall service! I will be using this location again for sure!
Jomar R.
Lady did nothing when I returned the truck. Said that her husband will inspect it latwr.
yoram A.
No restrooms for custemer at location
dewell W.
Owner is always friendly and courteous when I rent here.
james S.
Representative was very pleasant to do business with will rent here again.
Jeffrey M.
The location we had RESERVED for pickup was El Jon Motel. We telephoned prior to reserving the trailer online and were told by the El Jon person that he DID HAVE a 12' cargo trailer in inventory. We discussed me completing the reservation online to "lock in" the trailer. We scheduled it for a 5:00 pm pickup. When my husband arrived, they did NOT HAVE THE TRAILER and he was sent to another location, the one listed above 1621 N. Florida Avenue in LAKELAND! Ridiculous! We are very, very disappointed in U-Haul and seriously doubt we will ever use your company again.
Ramon H.
Lady didn't know how to check in the equipment. Stated her husband did that stuff.
David C.
Nothing, very professional personnel, knowledgeable, willl return every time I need a truck. Ya'll got it right!
addison K.
Nice truck got the move done safety. Thank Yo u. U haul
Jesse M.
Surge brakes on the auto transport did not work.
Eric H.
The "motel" where these were rented is one "those motels". The trailer itself squealed more than the $2 hookers that frequent this motel. I called the roadside assistance number to report the amount of noise coming from the axles (more than likely the wheel bearings) and was told if it's still rolling and I feel OK pulling it, keep on moving. So, being on a timetable, I kept moving.
jeff C.
It was a nasty hotel in Bartow fl. Lady didn't know how to sign me up even after I'd signed up online.. It took forever. She didn't have anyone to help me hook trailer up either. No light hook up for my truck.
henrietta C.
Be kind as he was to me thank you very much
Arthur W.
Dropping off the truck went pretty much without incident.
eddie O.
I think uhaul should be run from a uhaul facility only--not a seedy motel
STEVEN G.
Everything went well from the initial call to the final check in of the equipment that we returned. Nice People.
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