Le client n'a pas laissé de commentaire.
Alehandro G.
Customer Reviews for El Jon Motel
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Can report the equipment is returned when it's dropped off to where you get your deposit back instead of taking 4 days to report its returned
cody W.I was charged an additional fee for dropping off the uhaul at this location. The location dropped was provide by uhaul via text. Uhaul did not provide additional information about additional charges nor did the clerk receiving the uhaul from me. Why would Uhaul provide a different location rather than the drop off location on the contract via text without providing additional information about additional charges.
Maribel M.Nothing I was completely satisfied
Cheryl W.Make sure your Contact Center is aware of the equipment available at this location as they did not know and/or directed us to what we needed.
alan S.Still have not received a return receipt. He didn't inspect the vehicle check gas , checked in the blankets all returned. So I feel very uncomfortable that something might come up about my return at a later date . I would like my receipt please.
Robert B.Needed a one way rental from Tampa to Ft.Lauderdale and there wasn't one available at the at the closest location so I was contacted immediately by a dispatch to one that was.
peter F.Friendly man at a run down hotel
Lindsey B.The check out process in person was quick and easy. The staff was professional and especially helpful in making sure my trailer connections to vehicle was correct and that the lights were working properly. Easy in, easy out.
Kimberly C.Didn't want to accept the trailer. Said there may be additional changes because they were not the location on the paperwork.
James J.Returning in St Augustine FL was very difficult, I had to drive 45 minutes each way to the only return site accepting trailers in the entire county. This situation needs to be corrected.
ROBERT P.Didn't rent the U-Haul until Saturday and I've been charged renting the U-Haul on Friday so I do some money back somewhere for a whole day
cheryl W.The rental facility was ok, the issue always seems to be UHauls main website for processing rental. I did all preregistration at home and it's still took 45 minutes to process the pick up. Very annoying.
Anthony O.Non
SHAWN LEE V.Service needs no improvements it's excellent
BRENDA B.Paint the wheels, match the tires.
DUSTIN M.Very bad location. No clear place to leave the truck. There was no drop off box. I had to call a number to find out where to put the key. Overall a very poor representative for your company.
STEPHEN V.Did not have adapter for lights and the wratched bracket would not work so I had to wrap chains around the frame of the vehicle. Where I dropped it off could not believe the condition of the trailer.
allen C.Na
Paul K.I was Leary about this location after reading reviews.. The man that took care of us was quiet.. but very nice. He was able to accommodate us and I appreciated it.
Jannice L.He told me I was being charged extra for mileage but I was 40 under and that I never paid a deposit and told me my card is a credit card he was very rude to me he can't help me all I can do is call uhaul because I went over and was only allowed 119 miles
CHRISTINE E.Amical
Alessandra L.S.O.
Tiffany A.They give you the Invoice. And you have to find the trailer by matching the Numbers and Hooking it up Yourself everyone don't know how so that's unsafe so if you need them to hook it up that's a $20 Charge I've rented from Two different rental in Lakeland Fl and they Hook it No Charge...it's best to be safe than sorry!
Calvin P.The truck was filthy and there was trash all over the floor in the back. The truck also has less gas than what we were told. We retuned it the same day and never got the receipt until two days later. We were told we'd have one Saturday and Sunday both and never did. I also had a manager text me about the gas issue and the trash assuring me he'd make it right. Well guess what? You still paid full price. I will use Penske next time I move.
melissa N.The man who runs this location is a marine and very straight forward and very helpful wonderful experience I'd recommend to anyone
Nathan L.Rude service and over charged days after i returned the truck.
natia J.Very helpful service. I was quickly and professionally taken care of!
kelly B.Very easy to work with.
ROY D.Everything was perfect
John W.Absolutely NO. Your provider failed to make me aware of the charges. All he told me was that it was $30 a day. I only had it for 3 hours and was charged $80.32. This is not acceptable and all he said to me was that I didn't ask him. How can I ask a question if I don't know what to ask? Never again.
Virginia O.Very accommodating and helpful staff.....great job by all...highly recommend
jean P.The owner was very accommodating and so helpful with our rental extensions.
hung T.Merci
Anwar D.This was a small location but the owner was friendly and helpful. I only needed the truck less than an hour. I will use again.
Catherine J.Great service
Yahia A.I've emailed and called already. I want a full refund for the rental. We woke up to a flat tire, had to stop several times to put air in it. Eventually we had a tire blow out, no running or brake lights, so we had to drive with flashers on the whole trip. We waited almost an hour for tire repair. When we unloaded the trailer we realized there was a leak in the roof and my $900 mattress was wet. I would not recommend uhaul to anyone i know and definitely would check on that dealer location. He had me sign the inspection inside the location. Was then told to go hook it up and he would be out to check it. We waited 30 minutes, finally going back inside the location and he was no where to be found. He didnt verify the trailer was in good working condition. I'm not sure if that's how your typical rental takes place...horrible experience.
brandi H.Very friendly. Got truck at last minute. Very helpful, will use him again if needed.
sharon O.U-hall had NOT updated my info that was given to them and the location was not informed it was a after hour pick-up. I called and a area supervisor got involved and got the owner to get keys and info into your system. I was a mess and took a hour or so. just not what I have come to expect from u-Haul. It was not a location problem it was a U-Haul office mess up.
Mark P.Chris was very pleasant and understanding when it came to my needs regarding travel/moving with the U-haul.
warren C.I didn't care at all for this guy. I rented a truck on another occasion from this place and it had an additional 50+ miles on it that I had to pay for because the mileage was misrepresented. I know to verify if renting from El Jon but wouldn't recommend it because others may not know to verify the fuel gauge and mileage.
Arthur W.Make sure blankets are clean.
Frank B.But the trailer leak water on everthing inside.
CHARLIE S.Surly, rude, poorly trained, unfriendly. Never asked about insurance. Did not go over the nicks or dings on the truck. Just pointed to the lot and said it's the small one ! Was on the phone and sent wife to handle us. She had no clue as to what she was doing. Please take this franchise away from this inept man ! I've never been so poorly treated ! I used a man near Lake Alfred last year and he was a really sweet kind man !
richter K.