Nothing. Reservation process was easy on-line, pick up process was swift, explained and detailed. Rep was friendly as well. Return process was very easy and receipt was prompt. Overall a great experience for first time renting a U-Haul.
Tino Lopez
Customer Reviews for El Milagro Collision Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing to improve, was given great service, excellent work ethic
jesus quijanoGood service i will recommend anyone
JOSE HERNANDEZGreat customer services !!! Went out of their way to get me the truck I needed on time and everything !! Definitely will come back for business and recommend!!! Keep up the great work and customer service !!
Jose MolinaVery helpful
Benito Rios JrVery good customer service.
erika lopezThank you Carlos.
Victor GonzalezWill never rent another car hauler from you, it’s to expensive to dropped off in another location
Enrique QuesnelOffer blankets for protection n rent on a daily basis not the days not needed
elsa terryEverything good and the people so kind
gabriela canalesEverything was smooth the process and the rental excellent experience
benito castroHe is the best!!!! Beautiful customer service
Jesus TrevinoThe owner came out and talked me through the process of returning my rental truck. He led me through the return process on the app which made it less stressful. Because of this great experience I am now looking forward to bringing my personal vehicle for maintenance.
Libby NavaKeep doing the great customer service .. Definitely our go to rental service from now on.. Great job
Monica SOLISI have a real issue with this place. I had ordered the Uhaul from Diana's Imports and this location would not allow them to come get the truck so I could pick it up there. Not to mention, I wasn't told this until I was already on a plane down there and was having to deal with this between flights. I was actually purchasing merchandise from Diana's and it would have been so much more convenient to have picked it up there. This location is just greedy. I use to rent Penske trucks when I went to Laredo because one time (before Diana's started renting them) I had a reservation for an Uhaul truck and there wasn't one available and no one really cared. I was told I could go pick up one about 80 miles away. I never had this issue with Penske. I'll think twice about where I will rent one in April.
Stephanie DuckTruck was dirty, and didn't seem very well maintained, it had broken mirrors, and the tires were flat. The price for rentals is way too expensive at this company.
Brian PulsThe miles I was given for the trip wasn’t enough I only drove home and to return it was 40 miles and I got charge for 36 extra miles I think it should have more miles depending on the drop off location
MARIO MEZA-NUNEZThe people were friendly and very accessible, but the location and the truck were not very clean.
Sergio LaraCarlos was extremely helpful in explaining everything and patient with all my questions.
Filiberto MunozFast and Excellent Services
Juan RamosOwner Carlos was prompt, friendly and very professional. Equipment was female friendly very clean, and no smell. Definitely would recommend.
Reyna QuirozEverything ok. Helpful courteous. Explain it all.
jose HerreraMy experience was great. Carlos was very professional and friendly. I will definitely return in the future if I'm in need of a Uhaul. Thank you
RICO LOPEZExcellent service à la clientèle
jj cisnerosIt was great and easy and I do recommend the place :)
Juan GalvanYou guys owe me 50$ from the supposed reservation guaranteed. I went to a location that your customer service representative said was a location that had a slot for me available. I show up, and there was no appointment scheduled, I ended up taking the truck from another customer by accident, and my credit card got charged from another uhaul location, along with my hold on my debit card from the location I rented from. Absolute horrible experience with you guys this time.
Ricardo DavilaMore equipment availability. Carlos is a great store manager, he went above expectations and helped to attach trailer, testing and driving recommendations for a 1st time trailer driver like me.
Enrique PerezKeep up the good work!
Eduardo SolchagaCJ WAS SO PATIENT AND CLEAR OF EVERY SINGLE DETAIL. I WOULD DEFINITELY RECOMMEND FAMILY AND FRIENDS.
Horacio MorenoWipers in poor condition
Felipe CamposClean equipment before rent it. Had rocks and sand on it.
ISRAEL PEREZTIRADORien
Leopoldo ArredondoI plan to rent again in a few months. I plan to continue to use U-Haul because of it's excellent service.
Ernesto VergaraEverything was awesome the staff was friendly and helpful. If I need to rent again I'm definitely returning to this location.
joshua gilletteActually have the y haul that was reserved a week in advance!!
Luis CazaresThe gentleman was quick, courteous, and professional. Great experience.
Robert EvansGreat people to do business with...thanks
Robert ReddenGreat customer service ..easy and fast pickup...thanks
Robert ReddenOil your doors because they are very squeaky, but everything else was good.
Damian CastanedaOpen at 8am.
Pete GalvanExcellent service
ENRIQUE MEDELLINCabin was a bit dirty with peanuts on floor
Christopher GutierrezFriendly neighborhood service!!!
JUAN SOSAThis location was amazing, Carlos the owner went above & beyond to make my experience great!
JOSE GOMEZGreat, fast service
ENRIQUE MEDELLINGreat service
ENRIQUE MEDELLINThey charge me 44 dlls, extra ,
VICTOR SANDOVALEl Milagro literally made a milagro for myself & family. Uhual made a mistake but, the owner STILL went out to his business on his day off to get us set up with a truck when there was NO other vehicles available in the city!!! HIGHLY recommend and my family is extremely grateful for his business and amazing customer service!!!!
Raquel CastillejaU-haul center kept saying there were no trucks available in the whole city of Laredo. I went out and found 8 trucks at three locations. I asked them for a rental and when they learned it was for a one-way rental, they would say they were reserved for someone else. I waited two weeks to get a truck. I had kept in contact with the central office, and I contacted the center again and told them there are trucks but are all reserved. The center did not show any trucks for those locations on reservation. They investigated and got a truck for me right away. Based on my opinion and observations only, it appears the rental locations do not wanted to rent out one-way equipment because they would run out and have nothing to rent out. To keep the cash flow they need to rent out only locally. Unlike like other cities, its rare for trucks or trailers to come into the city.
Mario MartinezExcellent service. Thank you.
Ernesto VergaraExcellent service à la clientèle.
OWARD RIVAS