Customer Reviews for El Paso Car Finder
(Concessionnaire U-Haul dans le voisinage)

48 évaluations

6342 Airport Rd   El Paso, TX 79925

(915) 706-2453

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 5h pm
  • Sam : 9h am à 4h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(915) 706-2453

6342 Airport Rd
El Paso, TX 79925

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 5h pm
  • Sam : 9h am à 4h pm
  • Dim : fermé
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

You need more responsive phone answer ing bank.

JOHN A. 
Évaluation :
5

Quick service, easy return.

DAVID R. 
Évaluation :
3

My whole experience with UHaul was atrocious! Upon arrival, received a call that my truck was not available?? Got the call in my Uber on the way to pickup location. I paid for two flights for help for this project only to not have my confirmed reservation upheld. Had to Uber to a different location to pick up smaller truck. Agent suggested smaller truck with trailer, not an option based on items needing to move. So, took smaller truck, loaded what I could and now have to pay for remaining item to be moved (over 1 $K). ASKED FOR MANAGER CALLBACK NUMEROUS TIMES, CHECK MY RES NUMBER! This was a total disaster by UHaul! Today is Monday, 5 days after requesting several manager call and still nothing. PLEASE NOTE I WILL BE DISPUTING THE CHARGE ON MY CREDIT CARD UNTIL I GET RESOLUTION!

BRIAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ty H. 
Évaluation :
5

Nice service and quick processing.

Jihoon J. 
Évaluation :
4

I changed my reservation to this location from another because I had made 8:00 am reservation only to determine on arrival it does not open until 10:00 am. This was very disappointing. This location was not far away but I had to wait until 9:15 for it to open.

Charles B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CARLOS G. 
Évaluation :
2

The trailer was full of sand and dirt. The owner was not there for pick up time, had to sit and wait about 30 minutes. On the drop off day the shop was closed and the owner did not answer his phone. I was charged an additional day for this even though customer service said I would not be. Still awaiting a response on this. Overall 3/10, only because the trailer did its job.

Francisco T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marta A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon H. 
Évaluation :
4

Clearly mark the UHAUL office. Make users aware that if in person drop off needed, to make an appointment because personnel is not always on site.

Claudia F. 
Évaluation :
3

The location has a clear billboard sign but the office itself was not clearly marked and we couldn't figure out where to enter. The employees from next-door were able to point us in the right direction, but the office was locked.The personnel is in and out and is not always there during business hours. We called and were told that they would be there until 6 but there was no body there and we could not get through by phone, calls kept going to voice mail. They arrived about 10 minutes later to accept our auto transport.

Claudia F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KARINA R. 
Évaluation :
5

Straps were a little torn. Picture didn't reflect the pictures online from what I was picking up. Online application to input the damaged photos timed out every time. Got fed up and too my own photos and didn't upload them.

Ryan D. 
Évaluation :
5

The staff members were professional and timely.

KASEY B. 
Évaluation :
5

Always ready to receive and provide a helping hand for others.

Bruce M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Aaron R. 
Évaluation :
2

Make sure everything is sanitized especially with COVID. Make sure you call your customer 24 hours in advance for pick up location.

adrian L. 
Évaluation :
5

I dropped the truck off before this location had opened and dropped the key in a lock box. Received an email to confirm that the transaction was complete. Simply process.

TODD L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keven S. 
Évaluation :
2

Very kind and friendly people. However, from what the associate told me the owner has two locations and the main business is a car dealership. The boss is the single point of failure when it comes to returning equipment and issuing receipts. If you have multiple businesses then you cannot be the only one who can return equipment and issue the customer a receipt. The associates there tried their best, we're cordial, and tried to provide everything I needed but at the end of the day, I needed a receipt for the U.S. Army to reimburse me. I turned it in on Monday and it took till Thursday to get a receipt. This is after multiple times calling, no answer; visiting and no one there during the posted business hours; and multiple times being told that the boss will email and call/text me when it's sent. The current standard of returning procedure is to log your e-mail and name on a pad of paper. This is part of the problem. The second and most critical part is the associates there need to be trained how to return equipment in the system so my trailer isn't in limbo for four days! The Uhaul 1-800 number couldn't do anything to help me out because they hadn't returned the equipment in the system. If this problem persists it will only get worse from here. I try my best to be fair and honest. I hope this helps fix the issue.

Collin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAL L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kelli L. 
Évaluation :
4

Dropped off after hours

DANIEL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Fernando M. 
Évaluation :
5

VERY HELPFULL. OUSTANDING CS

Maribel G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jillian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
5

Awesome greeting and great help

Donald R. 
Évaluation :
3

Friendly and helpful. He helped me with loading the tow dolly.

George R. 
Évaluation :
1

Verify inspection of rental actually properly maintained. Wheel came completely off car dolly. Either lug nuts not torque to spec or balancing off wheels not completed causing large amount of vibration to wheel studs.

Sarah H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rickey H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Daniel R. 
Évaluation :
1

I was send from I haul from across as street from United vanlines is located at 8201 Lockheed dr El Paso,Texas 79925 and I have the worst experience i was send to location 6342 airport drive in El Paso Tx the y told me that they open at night my customer drove me there the owner of dealership i call you customer service at 9:45 am what's going on he mentioned he was in that back when they was a pad lock in the store just to let you he arrive at 10 :20 and still took him 20 minutes to do that rental agreements I have to take sometime to forget that bad experience sincerely business Carlos Godina trucking

carlos G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wallace C. 
Évaluation :
1

The location was destined as seemed from a third party. I had the equipment reserved already; however the gentleman was not in when I had went to pick up the item. This cause such delay to my plans and I had to call region to solve the issue.

gilbert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Carrie E. 
Évaluation :
3

I never received a call to confirm reservation from this location and when I tried to call nobody would answer and the voicemail recording listed a different number.

JENNIFER O. 
Évaluation :
5

Pick up and drop off locations were wonderful! Thank you for excellent customer service

Victore P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larena S. 
Évaluation :
4

Staff was great, He connected the trailer and made sure it was secure

ruben G. 
Évaluation :
5

Fast, quick and easy and very polite

jose P. 
Évaluation :
5

Not double bill me when I switch vehicles.

Carlos A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SERGIO A. 
Évaluation :
3

Location did not have supplies to purchase equipment reason for that is they just started with u-haul. They were not knowledgeable with equipment. But overall they were polite and respectful. I think it would be beneficial if someone from the company go and train new comers to the business.

CARLOS IVAN C. 
Non reviews have been submitted for this location.

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