Évaluations des clients El Sobrante Arco

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de El Sobrante Arco

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Seble L. le

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This is by fa my favorite location and I only go to another location if this location is out of trucks. I rent often (two or three times a month) for my business and each time I go there the employees at this Arco are very welcoming, I'm greeted well and if there is any delay they are very apologetic. I also notice how well they treat their other customers.

Ajee M. le

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Was very easy to get the uhual but I didn't even use the uhual long made 1 trip and filled gas back up and still was charged almost 200.00

john I. le

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Improve location by having better customer friendly employees, whose primary focus is on u haul not another business which happens to be a gas station. It was a distraction as well as a conflict of interest. They need to be sure they're familiar with UHAUL procedure and policy.

Ancel E. le

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This was the worst rental in all of the many that I have used over The years.

Nicanor P. le

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keep up the good work

Lesia B. le

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This location was not the original location that I was suppose to pick up my truck to rent. This was actually the 3rd location, because whomever did the scheduling for my original pickup which was in Vallejo did not notify me ahead of time to let me know that the truck wasn't available in the Vallejo store. I was then told that I would have to go to Pinole to pick up the truck. The clerk advised me of the address and gave me the phone number to call the Pinole store (Chevron Station). Tried to call, no answer. Once I drove 10 miles or more to Pinole, I get to the store and the clerk says that there is no one to help me and "ALL" 7 of trucks that were parked outside did not work. I asked what did he mean by did not work, he stated that something was wrong with all of them! I was very upset and I spoke with your customer service rep who informed that they were sorry for my being inconvienced by the stores. The CS rep stated that you all were going to refund $50.00 and 30mile extra was added to the total of the mileage. However, I get to Pinole the clerk says the vehicle is on full. Well, so we thought. Once I got to Carmichael, Ca. I filled the truck up with $45.00 and the gas hand went all the way over pass the "F". All in all the vehicle was never full it was actually 3/4 of a tank filled when I got the truck. I took a photo and you all can review the photo as well. My experience on this day was a morning from hell. I should have been emailed the night before or at least a phone call stating that there were some issues in the rental of the truck. You all need to do better when it comes to communicating with your customers!!

Carolina C. le

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Le client n'a pas laissé de commentaire.

SCOTT T. le

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Le client n'a pas laissé de commentaire.

Jon S. le

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Just a really nice small set up. The two gentlemen working there were attentive and very friendly. Would definitely use them again.

Elizabeth C. le

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Le client n'a pas laissé de commentaire.

Anthony M. le

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Le client n'a pas laissé de commentaire.

Lalani F. le

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The truck was dirty inside and out the windshield wasn’t even washed there was no ramp to walk up or to the wheel up anything, which made it much more difficult to move the big things.

Karen C. le

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Le client n'a pas laissé de commentaire.

Tiffany T. le

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Le client n'a pas laissé de commentaire.

Carl W. le

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More room to park truck, other that the service was excellent .

david W. le

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The person who helped me was Harry and he is very friendly and helpful.

Toni-Joy B. le

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Le client n'a pas laissé de commentaire.

Seble L. le

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I rent trucks all the time and this by far is my favorite place. They recognize me each time I go there and do their best to get me in and out as fast as possible. It is always great to be acknowledged and recognized when you walk into a place of business.

Amy H. le

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Le client n'a pas laissé de commentaire.

Pio F. le

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Fast and easy. But just because I've rented from here before.

Numan M. le

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Le client n'a pas laissé de commentaire.

Aileen L. le

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The two right tires of the truck had no air and were missing the valve stem caps so we kept having to refill the Air. So sad that the trucks have gone to crap because years ago the truck were in so much better shape.

Roy M. le

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Le client n'a pas laissé de commentaire.

Jestine T. le

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The person who was helping was very rude and didn’t informed me about cancelling my reservation. When I returned the car and i got home, i didn’t notice the the guy over charged me of extra 20 miles and when i called back to tell them about it, only thing he said call customer service and hang up on me. This is the second time this person hangs up on me when i called the day before i pick up my truck to ask why was my van changed to truck without informing me and he said that this is the only one available, and was told that either i pick it up or I don’t then hang up on me again! Poor customer service. Overall I wouldn’t recommend to any body coming back to this place and i will not come back here anymore!

Justin M. le

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Le client n'a pas laissé de commentaire.

Mariko S. le

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Le client n'a pas laissé de commentaire.

Kinzi R. le

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They had nothing available once I arrived I took lyft all the way there they then sent me to another location that they said they verified had what I needed took lyft there and they were booked took lyft back! Then they ended up still not having what I needed I ended up with a bigger truck and no Dollie!!!!!!! Which I needed badly this was the worst experience ever for an already shitty moving situation!!!!!! Horrible I just wanted to cry

laverne T. le

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Make sure the vehicle is clean and when you do an online check in the person giving you the car doesn’t have to recheck you in

Maria A. le

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Amazing! It was a beautiful experience after moving and being in a new area for me to find the gentleman who helped us so calm and knowledgeable about the closing procedure. Excellente attitud and outstanding customer service.

Lynell J. le

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Le client n'a pas laissé de commentaire.

Natalie M. le

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This was easy. I was very nervous about driving such a large truck, but the people at Arco were really helpful.

James Z. le

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Really nice person completing inspection and sign off. Highest customer service.