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Michael Bradford
Customer Reviews for EZ Rent A Car
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Never using U-Haul again
dominic carolloMy pick up location was a large facility, I was expecting a similar experience at my drop-off location. Nothing bad about the drop-off facility; it is a small location with a few trucks parked in a small location. I had a 15ft truck. If I had rented a 26 ft truck, I would have been concerned about attempting to drive into this location. Staff member was friendly.
Mike TovarThis whole experience was a nightmare because we were scammed into taking a bigger truck as a "favor" that we did not need. It cost over $100 in gas alone. It was a nightmare day.
Rafael LozaFar better than the Uhaul across the street from my warehouse
Christopher BradfordCharged way more then quoted
Tracy ThurberThe window knob was broken, and it was hard to roll down the window and they don't refund unused and unopened packaged blankets, which I remembered, I got a refund from another U-Haul place of business a few years ago. Otherwise, everything else was fine. I got to rent the truck two extra days due to storage and labor issues.
Vivien VanderleeGood customer 👍
Jose VelascoEverything was great
Pedro CuellarQuick return process
Christopher BradfordUnbelievably easy and inexpensive to rent a trailer online, pickup was a breeze and the staff was extremely helpful and quick! I'll be back!
Lewis GoldsmithThes best place
Jose VelascoThe man who helped us was so helpful and friendly and inviting. Would definitely recommend this place. Best uhaul experience we've ever had
Kenneth EllerbroekWe reserved a hand truck along with our truck and it was not available upon arrival for our reservation. Ended up taking an additional hour to locate a hand truck to rent, spent more on gas and mileage and paid $50 for a hand truck rental. This ALL could have been avoided if we were notified ahead of time that all the hand trucks were already reserved and none will be available for our rental. Not only did it cost us additional money, it cost us valuable time to meet our appointment to load our belongings which we were an hour late for. If this location would have communicated in advanced, then we would have known to locate a hand truck prior to picking up our Uhual for our reservation.
Esther Turner-TorresKeep Ed around
Robert Roland AcunaAttendant at site was very polite, helpful and knowledgeable .
Kevin McCallDirty dark spooky No one around when I bright the car back ,sign said open. I called the number and guy said he was at lunch park the truck out back and drop the keys through the slot. Seemed a different way of doing it
Christopher BeckExelente services 👍
Jose VelascoKind of a tough location trying to maneuver a big truck in a small parking lot. I don't drive these trucks everyday, so it was a little concerning.
James MoosoI was charged for fuel even though I returned the vehicle with the same fuel level.
Arnold GarciaExcellent Support
Ajay ShahOk location but late pick up was inconvenient.
JOHNNY GoossensGreat friendly service. This is my favorite Uhaul south of San Francisco
Robert Roland AcunaThe only problem I had is that the check engine light was on the entire time. It's hard not to be nervous when you're driving over 3000 miles with a check engine light. I blame Uhaul corporate because it was a corporate vehicle.
Steven TESSIERWhole experience was very easy and efficient; agents on phone and in store were very friendly- will definitely use again!
Ralph SiemsenI rented the cargo van at 11:36am Friday and returned it at 11:56am was over by few mins not even hour bc I had to gas it up(actually filled gas lil over than the expected) but I got charge a whole day plus the total mileage...another $136. Was crap!
Claudine CalacsanGood service 👍
Jose VelascoI was so easy and effortlessly to rent from this location.
Maria EuyoqueThe traffic is pretty bad here. If there is no other available option then I would return.
JULIE GOBERTCustomer service was fast and easy .
GREGORY MARSTuck needs work. Shocks, alignment, and brakes. Location employee didn't know you need to loosen side mirrors to adjust and told me they couldn't be adjusted.
Matt JacobsExcellent service and wonderful flexibility from Ed who is a huge asset to u haul ,he's the best at friendly efficient professional dedicated service for your company,you are lucky to have such a gentleman representing your company, sincerely Dennis Ardecki
Dennis ArdeckiEasy in and out. Nice friendly employee.
David SamuelsonBook a UHAUL was straight forward with Ed. Despite my delay in picking up the truck, Ed followed up with a polite phone call and the pick up process was simple.
Linda LiThey didn't have the truck size I requested and called me 2 days before. It caused the job to be more difficult.
Jeff BrionesThe service rep was very polite and efficient
Stat PenaOverall good experience and I‘ll be back again.
ROBERT BARTUSFred, makes the entire process efortless, straight forward, thoughtful and courteous . I am now an avowed regular customer.
Robert Roland AcunaService was impeccable, flexible and kind. Ed was so very accommodating and I am so happy to have found the service when U-Haul was not available. Thank you so much
NINA TAWEEPONGGood fast service.
ENRIQUE DAVALOSRODRIGUEZGreat customer service. Highly recommend
Erik JacksonWas there for over 90 minutes trying to check out and return vehicle because app didn't work, no one amswered the customer service return line for 40 minutes, and no one was at the rental location the entire time during normal business hours.
Jacob LynnLeave the front door unlocked during business hours
Ricky BrownI paid for moving help and was promised that the labor would be available. But I had to call the company only to find out that they were never notified of my purchase and they were on another job and hung up in my face when I complained that I was losing hundreds of dollars due to uhal not showing up
bridgette lynnetteEdward was extremely patient and professional. The rental was as advertised and the final bill was what he had speculated based on our rough mileage estimates. Excellente expérience
James McKnightThe service rep was very good 👍and the facility was clean would recommend this place and no long lines.
DONNA DANIELSNothing all the service was great The truck very handy thank you do much for helping us
Maria HopsonGreat Customer Service.
richard Lopez