Remove studded winter tires. Law requires removal by April 15. I fine is $50 a tire. I was stopped by the local police department during my rental. No citation was issued at the time.Lise' S.
Customer Reviews for Eagle River Body & Paint
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Eagle River, AK 99577
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 6h pm
- Sam : 11h am à 2h pm
- Dim : fermé
Heures d'ouverture spéciales
- 5/30/2022: Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Jean D.
Le client n'a pas laissé de commentaire.robin J.
Le client n'a pas laissé de commentaire.Britton G.
Le client n'a pas laissé de commentaire.Andrew T.
Tell the Anchorage office not to hassle customers about things related to operations. I dropped off the van a half hour early yesterday. Got a call from someone at the Anchorage uhaul asking me if I still had the van even though I dropped off the keys. Then was told I would be charged an extra day if I didn't get in touch with the Eagle River location about some crap having to do with the checkout process. The reason why it hadn't been checked out yet is because the Eagle River location wasn't open until 10. I got the call at 8:50. So when I did get a hold of the Eagle River location, they told me not to worry about it. Unneeded stress and a waste of my time when I did everything right. Tell whoever is in charge in Anchorage they should talk to employees first instead of bothering customers about stupid stuff that has nothing to do with them.Thomas S.
The back of the truck was quite dirty when I picked it up.Nathan H.
Le client n'a pas laissé de commentaire.Michael G.
Late and poor customer serviceRochelle B.
Le client n'a pas laissé de commentaire.Jesse H.
Le client n'a pas laissé de commentaire.David J.
The staff was very helpful especially considering he was working out of a trailer. Hopefully they will be able to repair their fire damaged building soon. 10/10 will recommend to others.Christopher S.
Great service by VaughnWilliam G.
Le client n'a pas laissé de commentaire.Anne S.
The facility was recently damaged by a fire to adjacent body shop. No Uhaul rep in uniform available to turn in keys. Was instructed to give to worker at location. He must be doing dual duty because my reservation closed successfully. That experience could have been avoided if the Uhaul app worked properly. It is convenient for customers in Eagle River and will be better overall once building is restored and the bugs in the app are addressed.Courtney W.
Le client n'a pas laissé de commentaire.PORFIRIO A.
Le client n'a pas laissé de commentaire.allie H.
Nice guy, but the truck was not ready. May not be their fault but the truck had a crack across the entire width of the windshield (below vision line though); which may be illegal and does not inspire confidence. Steering was wonky. When going straight down the road the steering wheel is not level; tilts 30 Deg to the right making it less than ideal to hold and again, does not inspire confidence. Shifter was not smooth to operate. 98 000 plus miles and looked it. Overall it did not inspire confidence.Todd S.
Le client n'a pas laissé de commentaire.Ezra R.
Le client n'a pas laissé de commentaire.karen H.
Le client n'a pas laissé de commentaire.Mike M.
The app sucked and did not work wellWilliam M.
Le client n'a pas laissé de commentaire.AVA A.
Le client n'a pas laissé de commentaire.Genevie G.
Le client n'a pas laissé de commentaire.Kevin H.
Great serviceDon F.
Le client n'a pas laissé de commentaire.Linda B.
Le client n'a pas laissé de commentaire.Julie R.
The inside of the windshield was dirty, which became evident when we began driving into the sun. Of course, being on the freeway is not a good time to clean your windshields! Other than that, everything was fine.DANIEL K.
Le client n'a pas laissé de commentaire.Curtis J.
Excellent service à la clientèle. Very impressed with how patient and helpful they wereDave S.
Le client n'a pas laissé de commentaire.W Harrison C.
I was informed the tank was full, which it was not, on precheck. I filled the tank anywayROBERT A.
Le client n'a pas laissé de commentaire.Leslie R.
Convenient and great service!Scott I.
Love this location, mobile checkout and simple return process, always have the vehicle size I need!LeRoy R.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.JOHN H.
Le client n'a pas laissé de commentaire.Bace P.
Le client n'a pas laissé de commentaire.Michael H.
Very easy to work with . Von was easy to work with as well.Richard L.
Very helpful Customer Service and help with initial connection and testing all lights.Steven S.
Proprietor very professional, very helpful and assisted me with a fuse situation declining to charge me, to get my light working on trailer plug. I had left another U-Haul service I had made reservations with (old Seward Hwy) after they refused me service of rental when he couldn't identify fuse problem. Wasted time and very frustrating. I'll always hold the Snowmobile Dr Store in highest regard. Merci.JERRY J.
I ordered a uhaul in Eagle River, AK to drive to FL and the day before I was supposed to pick up the trailer I got a call from Karen saying I needed to drive 3hrs north if I wanted that trailer because there were none at the Eagle River location. She then told me I would be compensated 200 dollars for the drive and rudely asked if I wanted it or not. So I said yes because I was retiring from the military and didn't really have a choice. When I arrived in Glenn Allen,AK I received a call saying the trailer was in Eagle River ready for pick up. I asked why I was told I had to drive 3 hrs north to get it then and was told â€œthere must have been some miss communicationâ€. So I drive 3 hrs back to Eagle River to get the trailer and to my surprise was not compensated 200 dollars as promised after missing a day of work and driving over 360 miles. When I called Karen she said it was because I chose to pick it up in Eagle River. She continuously tried to hang up on me and wouldn't let me speak to the manager. Eventually she said some type of report was filed and I never heard back from anyone.Joey H.
Le client n'a pas laissé de commentaire.SANDIE K.
Le client n'a pas laissé de commentaire.WAUSAUMOUTOUIKW S.
Super nice staff and very helpful. Got great service there.Aga F.
Le client n'a pas laissé de commentaire.Daryl S.
Office was filthy and person who helped me looked like he just crawled out from under a rockGarth T.
Very accommodating, the guy who worked there stayed longer so I could pick up the truck in person.sibylle S.
I'm grateful there's a U-Haul station in Eagle River. I'm grateful there was a truck available to rent on short notice. I don't appreciate that it was overpriced when I only needed it for 2 hours locally and I was charged over $100 when all was said and done when I had anticipating renting a truck for 2 hours for $29.95. Butâ€¦ The place is so pathetically sad looking. I didn't mind so much that the truck was not that clean, but when I was in the waiting room waiting for the service man to complete my order three mice ran through. I was caught off guard with the first one, creeped out by the second one, and completely horrified by the third one- considering I had only been in there for five minutes.Prairie D.
The online service, I wasted an hour figuring out how to check in and get the truck, and you guys did not add another hour to my rental. The service just sucked overall.Thomas A.
Please remember to look in the back of the equipment prior to renting. As a customer I should have done the same. There was a dolly and some moving pads I I not know I had! The equipment was dirty on the outside, but this time of year in the area, it is uunderstandable. Otherwise a polite and great customer service!Greg M.
Le client n'a pas laissé de commentaire.DOUGLAS P.
Please ensure that the location is open during the scheduled hours. On numerous trips, I've arrived at or after the 10 am opening and no one arrives until 30-45 minutes later.James M.
Le client n'a pas laissé de commentaire.Kenneth C.
Le client n'a pas laissé de commentaire.MONIQUE B.
I would encourage anybody who rents from this location to strongly consider another location. We reserved a 10' truck with a ramp. We picked up the truck and didn't know it didn't come with a ramp (because we weren't told this, and apparently 10 footers never have them), and couldn't see there was no ramp because the back of the truck was covered in snow. As soon as we found out there was no ramp, we returned it to instead rent a 15' truck. We were charged $55 for the following: less than 1 hour of time for the 12 mile round trip, 2 gallons of gas (for 12 miles?), and 12 miles of travel. No credit or refund was offered, and I was told that we had to be charged the full amount because they couldn't rent that truck to anybody else... while I had it for an hour, and while 2 or 3 other 10 footers where sitting unused in their lot - there was literally zero opportunity cost to this location. This was a really special level of customer service, capped off by the kid that worker there on Saturday speeding into the lot, fish-tailing on the snow and ice, and then ordering a pizza from Dominoes online while kind of paying attention to my wife and I, the only paying customers. The "Poor" rating is a reflection of the lousy customer service I received when communicating my concern about the $55 charge, the limitations on communication (we reserved the truck WEEKS ago, giving them ample time to tell us about the no-ramp issue with our truck), the truck being filthy on the outside and covered with snow, and the in-store attendant being preoccupied with his pizza order. At least their posted business license expired in 2011.Jason M.
When I arrived there was another customer parked out front to pick up a uhaul they had reserved at ten am as well. We waited until ten thirty until we were able to get into the building. The guy at the desk said he was in the back resetting the router because they were having internet problems. He didn't apologize or call the people with reservations. The building was just locked and all the lights were off. I wanted to upgrade to a larger truck and he allowed me to and asked if I wanted the appliance dolly still. I said yes. He had me sign the paperwork but did not update it for the vehicle I upgraded to so there was no way for me to tell what the mileage was on the vehicle I was using. He also did not give me instructions on return process or where to locate the dolly I reserved. Just handed me the key. At drop off they were closed so I wasn't able to request my refund of the dolly in person.Mikayla T.
I can't think of a thing, to improve the service. they were so great at the way they do business here in Eagle River AK.the U-Haul truck was clean and it ran really great. i will come back here any time i need a moving truck, or a large pull trailer to hall fire wood. I ThankYou All !!! at Eagle River U-Haul. Johnny B.john B.
Le client n'a pas laissé de commentaire.Don F.
If early morning pickup should park truck inside if possible for inspection before leaving. Had a hard time getting back door open to inspect insideDale T.
Le client n'a pas laissé de commentaire.Brandon W.
The overall experience was adequate but the truck had a piece of a receipt stuck in the fold of the driver's seat and another piece of paper on the floor by the pedals (obviously not cleaned). In addition, the truck windshield was covered in snow and ice upon arrival, it seems like the truck should be in a drivable state upon pick up.Ryan B.
Yet another flawless rental. I did see an earlier poster complaining that the place wasn't open at the time of his/her specified rental... The hours of operation at each selected location is visible on screen when making the rental online. lolKENT K.
Pretty tough to hook up the 6x12 trailer yourself without a jack to raise it up. Didn't help that everything was frozen. Would be nice if they volunteered to help you from the start instead of having to go back in and ask. Otherwise everything was fine.Mike M.
I originally set up to pick my rental truck up at this location, when I arrived at my pick up time, there were no employees to be found and the office was shut down. This was well before this location should have been closed. After being on hold for 25 minutes with your main costumer service number I was then instructed to drive another 25 minutes farther away from my destination. The people I had lined out to help me move we're waiting around for an hour and a half while I sorted out this mess. No compensation was offered for this huge inconvenience. I understand that mistakes happen, but I feel that I should have been compensated for the lack of communication and time wasted.Zechariah A.
Le client n'a pas laissé de commentaire.Thomas M.
Nice personal!Treyonna S.
Le client n'a pas laissé de commentaire.Edward M.
Le client n'a pas laissé de commentaire.Marshall R.
Le client n'a pas laissé de commentaire.KENT K.
Le client n'a pas laissé de commentaire.BRANDON N.
Le client n'a pas laissé de commentaire.Todd C.
The back was not clean. The ignition didn't work right. The location charged me for fuel even though the gauge showed full (I have pictures). It's a rotten vendor.Dakota R.
Make the app. more user friendly. elderly not very "smart phone" savvy.bryan A.
Another great rental from this location... friendly, fast, and nice.KENT K.
Le client n'a pas laissé de commentaire.Roger H.
Le client n'a pas laissé de commentaire.SHERI B.
Lionel the Eagle River location! They are so helpful and always give great customer servicenicole W.
Le client n'a pas laissé de commentaire.Leslie R.
The truck was great... and the location was friendly and a pleasure to work with... will definitely recommend to anyone I know.KENT K.
It's important to me for the location to be open at or before my scheduled appointment. They didn't open until 40 minutes after their scheduled open time.James M.
Le client n'a pas laissé de commentaire.ROBERT M.
Le client n'a pas laissé de commentaire.Peter B.
Le client n'a pas laissé de commentaire.Lisa A.
Le client n'a pas laissé de commentaire.Christopher D.
Le client n'a pas laissé de commentaire.Sage A.
Le client n'a pas laissé de commentaire.Eric G.
They provided great service, it was easy - I was in and out! Merci.Kevin S M.
Le client n'a pas laissé de commentaire.Doug O.
Le client n'a pas laissé de commentaire.Adrian P.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.Ashley J.
Had to work the key to start the vehicle and the app was not workingKeith C.
Eagle River location provided excellent equipment and service.Mark N.
Le client n'a pas laissé de commentaire.Wausaumoutouikwe S.
Issue was that I was contacted by some caller about turning in my u-haul rental days after I turned it in. I turned in the keys in the return box, was witnessed by a male employee at the station. I haven't been told that the vehicle is secure (which I know it is), but a company that calls me about such matters (as if my fault) should show courtesy and let me know all is good. That's good business.Ralph A.
Le client n'a pas laissé de commentaire.Craig G.