Jeff was great, so helpful with my move!
Deanna H
Customer Reviews for Eagle River Body & Paint
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Your check/check out over the phone is a pain the ass
michael nGreat people.
Louis CEasy and efficient. Nothing-keep it the same Thank you
Russell WGreat phone service.
mary bThis truck ran better than most that I've rented from other locations.
Bradley WThey provided us with a truck that did not have appropriate tires. We therefore incurred several additional fees.
SHARON BFriendly and easy process
Seth HGentleman that I spoke to was amazing and understanding!
Devin SBryan rocks!
Steven Falways a pleasure working with eagle river uhaul location
Samantha FThe owner was amazing and the service was top-notch. Thank goodness for this location in Eagle River.
Kelton TI had a very small job that I needed to move some couches, it would be nice if they had a breakdown of shorter time frames that you could rent. This move only took us two hours from start to finish.
Gordon JTruck box leaks in the rain, the battery was dead when we tried to pick up the truck as well.
WAYNE CPain in the butt to reserve but I understand
Don BLocation function on the app didn't seem to work sharing on my phone. Shop was open and very helpful with return anyway.
ERIC SFriendly, easy pickup and drop off.
Phillis DMaybe be ipen earlier?
Janice HVery easy to deal with.
TED DThe first gentleman was rude, blew off my answers about the truck, documents & gas. He insisted that it was 3/4 full of gas, it was not. The truck's front & back was dirty. We took pictures of the gas needle, front & back of the truck. I'm glad that I had someone with me that used them before. I put the gas tank on 3/4 and rinsed out the back of the truck, out of kindness. Because i would not have rented it out to someone in this condition, if it was my business. My friend got there first, I went to get gas. As he sat in the car near the door, I guess the gentleman (owner maybe) I gave the keys to later, asked him why he was there. He told him waiting on someone to bring back a truck. I don't known the full conversation. Please be more kind and professional to your customers.
Belisha SRoof of rental truck has foil tin patch on interior roof in the back load area that had a small drip on the raining day I rented truck. Owner of business was unaware of this issue- but surprising as they charge me 15 for damage insurance
DANIEL BThis is not a full service U Haul, but with the app it is quick and convenient for us. We don't need a lot of service, just and easy pick up and return and we are happy.
Melvin KI used the mobile checkin option. Connectivity is limited and made it very difficult to download the app which is needed to complete the check out. I would recommend a WiFi option for customers to login to allow for easier and quicker check out.
Amanda BTried using Uhaul app when dropping off trailer. Application kept freezing/wouldn't load. Frustrating when that is the option given in order to avoid being, maybe, charged for days after it has been dropped off
Nolan SThe stereo system wasn't working. This needs repaired.
Megan PThe employee had a terrible time trying to fill in the new computer registration template as did I when attempting to do so on your app. This needs to be fixed as soon as possible. It took 40 minutes just to get our truck. This site is a tiny office jammed into an auto repair site. It is dirty and extremely shabby. I've used it 3 times as it is the only site in eagle river, Ak. Trucks are dirty and smell if cigarettes. A company rep needs to investigate this site. It does nothing for the reputation of U Haul
leslie dEven though I did online check-in, the equipment was not ready, the person working there didn't know how to do anything and it took me 45 minutes to get the rental. I was also overcharged for the movesafe package which I had declined. I will not use Uhaul ever again.
MELISSA CThe hand truck was loose and flopping around and not zip tied and the blanket bag was open with only one blanket and it was hanging out. Tires were definitely acceptable for Alaska! Besides that everything was good.
Thomas MEverything was great and working aside from a missing windshield wiper. This made driving in the spring breakup and snow fall difficult with the poor visibility.
JOHN DGreat staff! Great attitude
Russell EFuel tank had a hole drilled in it.
BRIAN RGreat customer service!
Russell EHighly recommend! The owner, Adam, his co-workers, and his dog are all awesome. Just normal hard working individuals with an amazing shop that they're remodeling (February 2023). They were closed, but they still rented to me, cleaned the vehicle immediately, and were extremely courteous and helpful with the process. They're tucked back a little and without signage by the main road, but if you turned at the hospital entrance, you're going the right way - just keep going down the road and they're to the left.
Tylor MTruck was rented for 12:30. At 12:45 the attendant showed up with his lunch and did not say anything for being late. Then, instead of having my truck ready to go, he pulled it out of a snowbank and half-heartedly cleaned off the large amount of snow the truck had accumulated. Truck was fine.
Bradley BOffice is in a building that appears to be undergoing some long term renovations. Staff was awesome though, which is what matters. Truck was kind of beat up, probably the worst truck I have ever rented with uhaul as far as torn seats, engine noise, exhaust smell, etc., but it did the job.
Paul CTwo tires were refilled at start of rental by the company. They were very low again and van gave warnings about low air in same tires by the time we returned the van. Felt unsafe to drive. Took over an hour to warm up van and thaw window even after scraping. Frost was all over inside of window too. There was a check engine light on as well. It seems manager, Jeff, is aware of these issues and has neglected to fix them. Felt unsafe driving after discovered tire issues, and couldn't use for what I'd intended. Employee tried their best and was friendly, but management wasn't helpful. Also had 2 feet of snow fall in 24 hours. Schools closed for 3 days. Many roads, mine included, not plowed for two days. I got stuck with van for extra days because I literally was stuck. With the tire issues and inability to thaw windows to drive safely, on top of two feet of snow and unsafe roads, I hoped I might get a discount there since snow and road conditions were out of my control. Nope. Not only did I get a van which felt unsafe to drive, I am also frustrated with the lack of customer service during a city wide major snow event. I've used uhaul many times before and generally it's been positive. This is my first time using this location and after this experience, I don't fully trust the quality of the upkeep on their vehicles. A safe, well maintained vehicle should be the standard. I'd hesitate to recommend or use again.
Savanah FThe check in process was terrible. It took us over an hour to get checked in to phone calls. Something that I was told. Will take 10 minutes took over an hour. I was very frustrated. One of the front lights did not work so we couldn't drive it at night but I know things happen.
Juanita fIt was a nice ride & with great customer service. No complaints.
melidy gOriginal car trailer reservation was at Blue Lupine Dr location in Wasilla. Showed up and car trailer was not there. This caused a huge problem as much was put into the planning to get the move done on that day. Eagle River location came through and we went there instead, but the whole affair cost me time, aggravation and money..
Christopher SEasy and straight forward. Very flexible
Frank WI was very happy with the truck. Drove well. When I had to keep it a few extra days it was not a problem. When I returned the truck and left I received a call from them that there was an error in the bill and could I please return. I found out when traded for a larger truck the mileage was not entered and I would have been charged more for it. Thank you for catching the error. Sincerely Happy customer.
Kathy KEagle River body and paint was very understanding when I needed to extend my rental day to day from unforseen circumstances. Made my experience with them very good. I would recommend them to anyone. Even left an orange vest outside for me so I could go to the dump after their store closed.
Christopher BThe roof of the truck leaked and got all of our stuff that was sitting inside the trailer wet. The antique grandfather clock I was moving now has water damage.
Cassandra RMaybe keep your word on making the arrangements. I left messages with the drop off location concerning the mileages and they disreguarded anything I said and did not contact me to clarify. Multiple notes were made on the account and obviously ignored and charged me for anyway.
DORIS FHad to get/load my own follies which is asked/paid for. Next time would be nice if they were in the rental vehicle already. Otherwise smooth procedure-went well
Jane QToday was very frustrating. My rental for a 6x 12 that I reserved over a month ago was given to the wrong person, but I wasn't told that until over 2 hours of waiting past my pick up time. No assistance was given in finding alternative options.
Lea PNot a thing.
Michael LThis location did fine. The help was professional. The condition of the truck was pathetic. It had a check engine light on it had a cracked windshield it really wasn't clean in the back of it and it leaked all over our stuff while it was raining during the move. The truck had 169 000 miles on it. I think it was time to retire that truck.
JOE BThe U-haul workers at this location were extremely helpful and professional. I was given good instructions on safely hooking up and using the equipment as well as a thorough inspection of the equipment. Most definitely would recommend this U-haul.
Anthony DAdd a seat to the van we rented. The sales representative said, there were 3 seats. There were only two.
James BThe agent was very helpful
Douglas CYou guys were fast and had wgat i needed
ROBIN MCustomer service was good but the passenger rearview mirror was broken and was a real safety concern since I couldn't use it. I only had one mirror and that was the driver side one.
IAN AThe young man doing the booking is really nice and helpful. Very personable. I was very happy with all.
Martha RRemove studded winter tires. Law requires removal by April 15. I fine is $50 a tire. I was stopped by the local police department during my rental. No citation was issued at the time.
Lise' SThanks
david aTell the Anchorage office not to hassle customers about things related to operations. I dropped off the van a half hour early yesterday. Got a call from someone at the Anchorage uhaul asking me if I still had the van even though I dropped off the keys. Then was told I would be charged an extra day if I didn't get in touch with the Eagle River location about some crap having to do with the checkout process. The reason why it hadn't been checked out yet is because the Eagle River location wasn't open until 10. I got the call at 8:50. So when I did get a hold of the Eagle River location, they told me not to worry about it. Unneeded stress and a waste of my time when I did everything right. Tell whoever is in charge in Anchorage they should talk to employees first instead of bothering customers about stupid stuff that has nothing to do with them.
Thomas SThe back of the truck was quite dirty when I picked it up.
Nathan HLate and poor customer service
Rochelle BThe staff was very helpful especially considering he was working out of a trailer. Hopefully they will be able to repair their fire damaged building soon. 10/10 will recommend to others.
Christopher SGreat service by Vaughn
William G