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Moise Vilcean
Customer Reviews for E&R Ventures LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Was very impressed with the newer 10' truck I rented. The back on the truck was very useful and easy to drive. Everything worked as it should. It provided a very pleasant moving experience at a very affordable price. Merci.
Stuart TongI had a 5:30 a.m. mobile pick up scheduled and the app wasn't working with location services. I felt lucky that the owner / operator showed up around 6:30 and I tried explaining to them that I was having an issue. They told me to leave and come back at 8am. I was really surprised and told them no I needed the truck now because I had to start moving. I pretty much had to plead with them to finally give me the key to the truck. The app issue wasn't their fault but I should not have to beg to get the service I registered for.
Ryan PetersThe person running the station when I was getting my U-Haul was extremely unfriendly.
DYLAN JONESThe truck had a lot of miles on it, but overall no complaints. Our was a local move, so no problem.
MICHALE WOODRUFFKeep up the great work!
Matthew BakkerThe gentleman that I met helped me park the truck and was a tremendously friendly person who really helped out. Great experience, left me really happy that I chose their location.
Travis Millergreat service
Larry SternVERY NICE AND FAST I WAS IN AND OUT....THEY ALSO HAVE A GREAT AUTO REPAIR/MAINTENCE SHOP...
John mancariFix the Service Tire warning for the vehicle.
Yizhou LiGet the equipment in to service, maintenance
luis ponceFrom start to finish - Excellent experience! I was provided with a brand new vehicle! Convenient customer parking provided on a service road for customer vehicles and exceptional customer service! Forgot something, this location is a gas station service stop! Return truck, gas up, and you're done! Station is not far from Tysons Mall. It is convenient, procodes a clean fleet of U-Haul moving trucks, and its service team members are courteous. One stop shopping... B. Elaine Jackson
Bernarda JacksonVery helpful team at pick up
Frederic MillerI recommend this location to everyone.
AFSANEH BAHRAMIAlways friendly and efficient. The only location I use for myself or to help friends.
George EddinsWon't ever use this location again. They do disclose everything upfront. I thought my rental would be $50 and they ended up charging me over $100. They gave me a rough time when I tried to return the truck. I'll be using a different company next time. This place needs more training for transparency purposes.
Hamid MofidiThe driver’s cabin was not in good shape… ripped driver’s seat upholstery, the driver’s sun shield was missing, the overall interior appearance was not up to par. However, mechanical the truck was good.
Marwan ChamaaThe UHaul website allowed me to rent a dolly. However, this location and a nearby location did NOT have a dolly. This needs to be fixed.
Damon PettittCustomer Service at this location is excellent!
Thomas UgastThe mirror was broken and they charged my brother $35 for something that was unspoken of and never mentioned. I tried calling and never got a response. I asked before I handed him the keys if I was getting charged outside of the initial $58 that when I went online it was only $44.
MATTHEW ARTHURThey are always very helpful and polite when I rent U-Haul trucks
Deborah TraficanteEasy pickup & return process. Van had good mirrors gif blind spots and good backup camera.
Jason HowarthVery smooth and everything worked as it should
Carol BakerThis location is a scam!!! I swiped my card for $47 on my credit card for initial hold upon pickup. I checked my account and the guy hit my card twice for an additional $77.50. I tried to look past the previous reviews but the guy does not know what he is doing. I waited to get a receipt after using the truck just for him to tell me he thought an earlier customer was me, and that is why my card was hit twice. Who doesn't check license's before making a sale? Unprofessional and will not suggest to anyone looking to rent.
Yasmine MuhammadI'm updating my review becasue they did not end up charging me for all of the damage they accused me of doing. Average review. Still don't go back becasuse off all of the phone calls I got after renting, including one to ask me to change my review since they didnt charge me, which was fair.
CHRISTAL BOYDNothing. Smooth transaction
WAYNE HAMILTONTruck was clean but the driver side rear view mirror would not stay adjusted. A real safety issue.
Mary BenbennickAs long as the one providing the rental is friendly and not rushing the customer, making sure the customer is comfortable with the vehicle, and being transparent with the procedures for renting and returning, as well as being responsive with communication - that provides great customer service. Everything I've mentioned was what I've received with this U-haul rental, and I am pleased with the service they provided.:)
leah batayolaEmployees to stop lying to customers
Deborah NgozichiThe truck inside and in the back was really dirty. Inside the truck it smelled bad, the steering wheel felt gross, the seats were tearing, the seatbelt was brown, and parts of the inside car were broken. The back of the truck had a bunch of dirt, leaves and debris all on the floor. Please clean your trucks it was awful. For the pick up location, I did appreciate it was next to a gas station so it was easy to fill up after and I appreciate someone picking up the truck right after I filled it up. Inside was not the best, they hardly had any uhaul products to purchase for help with moving. Maybe get more products and have them organized and displayed nicely
Lydia YoungVery accommodating and friendly staff trucks always in great condition and fast check in and out.
Mark ArbesfeldVery efficient.
Asif UppalThe gentleman helping me was very nice and accommodating to my circumstances.
Lia NiebauerThe station attendant was very friendly and thorough. Van was clean! All around good experience.
Becky WelldeAlways fantastic service! My favorite uhaul location.
Paula ThalisThe trucks must be cleaned! The one they assigned me smelled horrible and it was so dirty. It was a really bad experience. I will not rent in this location again, and will not recommend it to anyone.
Minerva AtilanoExcellently
Angela ZavalaI drove the van a total of 10 miles and was charged $15,95 for gas. Seems like you are making up for low initial rates by gouging elsewhere. Not cool.
Joe ParisiFriendly customer- focused demeanor. Even when schedule changed, was very accommodative and helpful.
DAVID COADMy experience was excellent. Pickup and return was easy and accurate . I had no extra fees added on. There were no surprises.
Joseph HeinzelmannThe truck cab was filthy. Dirty windshield, dirt and dust on floor. There was a plastic plate with cake crumbs on the dashboard. I left it for the next renter. The truck A/C worked intermittently. I told the attendant when I returned the truck. I was able to move what I needed to move, but the vehicle (142,000+ miles on it) was clearly not being maintained very well.
DANIELPATRICK BEATTYCheck the dash warning messages such as change oil, washer fluid, etc. between rentals and clear them.
Rick JacobsThe truck was filthy!! I was unable to get blankets since they were stored in a non climate controlled wooden shed in the back of the building which the clerk wanted me to go inside and get!!! The blankets weren't folded or in a bag, just thrown in this storage shed which I'm sure is full of rodents as it's next to trash dumpster and in close proximity to a wooded area. This is by far my worst experience with U-Haul and I have been using U-Haul for decades!
Tere MatthewsEquipment was clean but smelled like cigarettes
arlene oylerI had filled the gas to the amount that was shown on the sheet but was charged anyways. Please ensure you train your people to read the gauge.
Ankur GoelThe perfect lication and team!
Ed K