Customer Reviews for E&R Ventures LLC
(Concessionnaire U-Haul dans le voisinage)

906 évaluations

8217 Leesburg Pike   Vienna, VA 22182

(703) 893-4081

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 7h pm
  • Sam : 8h am à 6h pm
  • Dim : 8h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(703) 893-4081

8217 Leesburg Pike
Vienna, VA 22182

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 7h pm
  • Sam : 8h am à 6h pm
  • Dim : 8h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Good dealer & location 👍

MURAT S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Zheming L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAJESH S. 
Évaluation :
2

The truck was dirty before i picked up and i indicated it before pick up. At drop off i indicated the same and i was charged 25 $for clean up. I spoke to the person at the store and he said he would take care of it and send email. But didnt do any and next day i got invoice with that charge. I called the store and they said they cannot fix it since i did it through the app and should call uhaul support. uhaul support said someone will take care off it...such a waste of time

Sandeep K. 
Évaluation :
2

Check in process was a bit confusing, especially since I had completed the online check in and anticipated that this would be much smoother. It was also very difficult to get into the driver seat of the truck because they were all parked close together. All together it was a bit chaotic.

Gerald T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVIDALAN B. 
Évaluation :
1

I was charged for dolly, which I did not have access to when picking up uh-haul. I replied to email included on my invoice, but no reply. Also, mobile check-in on a cold morning was very inconvenient. Would not recommend.

Jamie B. 
Évaluation :
5

Good experience. Thanks!

AUDRAHEATHER K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PRASANNA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHENFRANCIS L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVIDTERRANCE F. 
Évaluation :
5

Thank you for your excellent customer service in a world where businesses are no longer grateful for the customer's patronage but think they are entitled to it. Your kindness towards me was greatly appreciated.

JENNIFER M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICHOLASCHOUNG K. 
Évaluation :
4

The truck was not cleaned sufficiently - the center console was full of loose tobacco from broken cigarettes to roll joints and there was also loose trash / the smell of weed in the vehicle. There was also residue from spills in the storage bin on the dashboard, and the windows were dirty to the point where it was difficult to see. Plus, the vehicle was significant out of alignment to the point where it was difficult to drive (it pulled aggressively to the right). I cleaned the vehicle to fix the mess, but the alignment issue is still problematic. The workers at the location were very nice though and I let them know about the alignment issue.

CRAIG M. 
Évaluation :
4

There is no parking available at this location. Makes it very difficult for same day rentals. Otherwise, truck was in excellent condition and clean. Service was good.

GITTIPONG P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREYJEONGWOO O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERONICA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDADAMS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERINLANE I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodi L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jesse R. 
Évaluation :
1

Showed up at 9:30am to pick up the 15' truck I had reserved. Upon arrival I was told that no 15' trucks were available. I called Uhaul customer service and after waiting 30min I finally got through to an agent who was not helpful then placed me on another hold for 15min, only to be answered by another agent who also was unable to help. I ended up leaving the place an hour later with a 10' truck, meaning my moving day was starting late and I had to make extra trips due to the smaller truck. I have called multiple times since then to attempt to be compensated for my troubles, and have been told that I will receive a call from a regional supervisor but have never received any calls. This has been a miserable experience from the start and I will never use Uhaul again.

Joe C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA V. 
Évaluation :
2

I cannot drive a large truck so I requested a van. There was plenty of time for this location to get the van. I could have been notified there was no van and referred to another location. If I hadn't had my friend with me, I would not have been able to move. Unacceptable.

BARBARA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROMANMICHAEL L. 
Évaluation :
4

The car i rented had some issues that were a bit concerning. A couple times the car accelerated/revved up uncontrollably. I had my foot on the break and the stayed still but was shaking. I quickly shifted to park and it went back to normal

Henry B. 
Évaluation :
1

Clean vehicles and better staff.

GEORGEOMER G. 
Évaluation :
5

You don't need nothing.

NASSER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCYANGLAND R. 
Évaluation :
1

I was charged and forced to pay what I wasn't supposed to pay for

Min K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAMIDREZA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
3

If you reserve moving blankets please have them available. People count on those to protect their furniture.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WARDRAKESTRAW K. 
Évaluation :
2

The check in took forever. Make the approval process ahead of time, not having us sit around waiting.

Laura O. 
Évaluation :
1

Why they charge me more

Ganesh G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RENETAYLOR N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCAMERCURO E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
1

we fill out the gas!! when we got the truck there are only 3/4 !! not full

YONGJAE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin G. 
Évaluation :
4

I was expecting mobile pickup but the facility required me to go in

SUNIL B. 
Évaluation :
3

Cargo van was dirty inside and out. Crumbs, food wrappers, dirt and dust in the passenger area and cargo area. Van ran fine and was useful for what I needed, just needed to be cleaned.

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke P. 
Évaluation :
5

Nothing to comment

ROBERTOA C. 
Évaluation :
5

The service provided at E&R was great. Can't beat being at a gas station for a convenient drop off.

John J. 
Évaluation :
5

The staff here was very helpful and accommodating.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryar P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY D. 
Évaluation :
2

The truck was incredibly old and hard to operate.

Ralph T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRYLEWIS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENEFRANCIS F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMESTREVOR DAMI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason M. 
Évaluation :
5

Easy check in and out. Much better than other truck rental places I have used in the past. Will rent from U haul again

Michael I. 
Évaluation :
5

Fantastic.

NAOMIINA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERAASALAHELDIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
4

Add signs so it's clear where to drop off rentals.

MICHAEL P. 
Évaluation :
5

Staff is wonderful. Always use this Uhaul for all my needs. Never ever had a problem. Merci.

Joanne K. 
Évaluation :
1

The Uhaul was not weather resistant. All of my belongings were soaked after a thunder storm and when I told the location, they smiled and told me to have a good day. I'll honestly never use Uhaul again after this.

Meghan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHLEWIS G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRET B. 
Évaluation :
3

Location does not allow too many trucks, so had to settle for smaller truck but not much you can do with limited gas station location. The staff was friendly and the cost lower than other places. Merci.

Alireza K. 
Évaluation :
2

Your reservation system needs to be fixed! You didn't have the vehicle we rented at all! We had to take a bigger truck. Other than that, it was fine.

Jace W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachna U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSENOEL A. 
Évaluation :
4

S.O.

Matthew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSENOEL A. 
Évaluation :
5

Everything was perfect except that, the store didn't have the accessories I had booked online such as the packing blankets, Dolly, etc! Kindly make sure you have the items in-stock!!!

GHULAM N. 
Évaluation :
5

very smooth experience from beginning to end! thank you!

Dana M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Y. 
Évaluation :
5

Easy in, easy out. Friendly people also!

STEVENHERBERT S. 
Évaluation :
4

The equipment looked clean but smelled awful. Like someone hauled manure or animals in it just prior to our rental.

Jeffrey H. 
Évaluation :
5

This is our third time renting a truck from this uhaul location and we'd do it again tomorrow. Easy, affordable polite and ready for us ahead of time! Outstanding experience. Merci.

Jacquelyn F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tareq K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdullah A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gregory P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GEORGEFISK W. 
Évaluation :
1

Not the fault of the dealer/location, but the U-Haul I was supposed to get was not there when I arrived, and when we talked to corporate to figure out why there was no truck for which I had a confirmation, the customer service guy was utterly useless. Spent about 45 minutes on the phone with him, and the "best he could do" was find me a truck the nest day over 1,5 hours from my location, and make no effort to provide any credits or additional compensation for the issues, which would have included needing to reschedule my moving dates and with the movers. Absolute clown fuckery and a completely useless rep. Thankfully, a woman showed up about 15 minutes after we hung up with him, returning a 10' truck that the dealer was able to quickly turn around and rent back out to me. But this was almost a disaster and your customer service rep was atrocious.

Jeffrey G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Louis V. 
Évaluation :
1

The blankets we ordered and the furniture dolly we ordered were not available at this location. They did not have them. They said there had not been any UHaul communication with them. I am not sure how this is supposed to work, if we book through UHaull, but UHaul does not communicate with their partners.

Sarah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay S. 
Évaluation :
5

wonderful experience

Latifeh H. 
Évaluation :
2

I reserved the uhaul weeks in advance via the online website. It appears no preparation for my pickup was done because the two add ons (moving blankets and a furniture dolly) were unavailable. It would have been great if the two add ons were already in the truck, let alone available. Luckily, they accommodated and provided a utility/appliance dolly, but they had to check to see if they even had that available.

James W. 
Évaluation :
2

Cargo van needed maintenance. No place to park.

John W. 
Évaluation :
5

merci

RENEMAYCOCK S. 
Évaluation :
3

I was disappointed at not being able to get furniture pads, despite ordering them ahead of time online.

Mark D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOYAN PETKOV T. 
Évaluation :
2

They said I could leave without checking out and they would just send me an email after the fact. That was fine with me at the time, but then I saw on my email receipt that I was overcharged. I have still have not found a way to rectify the problem despite using the "online chat" feature of customer service. There is some kind of incorrect documentation in my paperwork and I think it could have been fixed/avoided if they had checked me out in person.

LEONORE C. 
Évaluation :
5

Great job! Nice people

SIMASARI D. 
Évaluation :
5

The truck itself felt like it was dragging.

REEMAASIF C. 
Non les évaluations ont été soumises pour cet établissement.

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