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Donald E.
Customer Reviews for E&S Transport Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Price per mile was advertised as different than what I paid. Advertised as 0.79, charged 0,89 per mile.
Heidi W.We have used this location multiple times and have always been pleased.
Amy K.Staff was extremely helpful, patient and friendly.
Robert O.I did not rent a uhaul , but someone used my phone number to rent one , because I keep getting texts …. So I clicked the link to send this too you …. I do live in vt .
David B.We needed more time so we bought 2 extra days but a hurricane shutdown north Florida for 2 days that did not work out for people over 65 it takes us over 5 days to go from Vermont to Florida
Ernest J.I had signed up for 24/7 pickup so I could pick up before the office opened. When I got there there was no cell service in that area of Vermont so I was stuck waiting for the office to open which made me late to my destination. Fortunately the office person showed up early and worked quickly to get me processed so I could get on the road. She was great! 24/7 access shouldn't be allowed at that sight since there is no cell reception.
Joan V.Maybe give a T-shirt lol. Thank you.
Gary H.I had a bad battery that died in under an hour of just having the engine turned off and with the back light on in the truck.
Ming Z.Very nice people to work with !!!!!!!!!!!!!!
Allen R.Were very happy.!
Herbert H.Easy, quick and friendly folks!
Joanne B.Hassle-free drop-off.
Hillary L.smooth pick up and return. Great place to rent from
Susan B.Horrible not my drop off location 2 hours in the woods, then nobody came out, had to lift the trailer off the hitch, didn't have any tools to help. Round trip this was 4 hours extra to my day. Then i got a call asking me if i plan on keeping the trailer longer so no communication between the drop off spot and headquarters. total bs
Joe S.Very friendly and helpful staff.
Joe Q.Reported to Waterbury location. The truck smelled of cat urine once we were in it for a few minutes had to buy an air freshener. Also left it with a full tank of gas not 7/8 and still got charged $23 for extra miles. It took $78 in gas in shoreham Vt and then another $102 in Stowe definitely something wrong with the gas tank! Not pleased
James W.I do not understand why the location that had a "truck available" according to the site was not available and I had to go to Waterbury - NOT Customer Friendly.
Scott H.None at this time.
dennis V.They took the time to find me,and let me know a truck had become available! So grateful@
susan M.Moving my reservation 40+ minutes away (only a few days before pickup) after reserving over 3 months in advance was a large inconvenience.
Gavin P.After having my pickup location changed with no contact from UHaul I had to Uber 30 minutes to get here. When I arrived my truck didn't start. Had to wait for them to track down a new truck.
Philip B.I dropped the truck off a day ahead of schedule, and still had to pay full price. Also, I dropped the truck off with gas still in it, about a 1/8 of a tank, which is more than what was in it when I got it. Then I got a fuel charge cause the employees here and where I rented it from screwed up the paperwork, not surprised there. SO I had to then return to the location to straighten that out. Funny enough, you can take my money right away, but yet takes you 3-5 days to refund your screw-up!!! I have to say that I am honestly surprised there isn't a class-action lawsuit against you guys with how you screw people over.
H Jeffrey S.After driving 6 hrs to Vermont they told me I had to drive 30 minutes further to get the truck I ordered a month in advance. They should have found away to get the truck i ordered to my pick up location. A poor pickup indeed not happy. Thank you very much.
William M.The business in Waterbury Center was well run, with courteous and helpful staff. However, when I reserved a truck via the UHaul website two weeks prior to my move, one of the choices for pickup was a hardware store 5 minutes from my home. Since this location was included as a choice for the truck I was renting, I assumed that a truck would be made available at that site. Instead, one day before my trip I received a call to say that the closest truck available was almost an hour away. I can give the pickup site in Waterbury Center a very good rating and the UHaul reservation process the lowest possible rating. Furthermore, I was told that I would be charged for milage from my preferred site rather than the actual site, and I don't believe that happened - I paid for excess miles as a result. All told, this made a long day on the road much longer.
Gregory J.Everything was great! Everyone was very friendly and helpful everything worked out perfect. Thank you!!
Lynn G.When a customer has reserved equipment and has a guarantee then called to confirm reservation, the equipment shod be there. Thanks for screwing me, I had to pick up at another location AND pay more money!
Jeffrey V.This was not my preferred pickup location and the gentleman working with me had many issues with his computer.
luc L.Had to clean off ice and snow from the entire van. Had to run van for 20 minutes to thaw and defrost windows.
Kenneth K.Friendly people. The manager took a few phone calls from me as I awaited confirmation of the arrival of my van, and she was very patient and helpful.
Stephen P.No cell service at location. Offer WiFi for transactions
Jessica S.This was not the pick-up location that I wanted, U-Haul changed my pick-up location on me 24 hrs before my scheduled pickup.
Paul W.The owner was pleasant and efficient. The truck was in good mechanical condition but showed signs of significant wear.
Susan G.Easy return No hassle
Daniel L.These guys were great - very helpful and friendly. Helped us through the app and drop off procedure. VERY nice.
Kevin K.trailer wiring harness was defective upon hook up. apparently not checked when previously checked in. had to rewire plug connector for proper trailer lighting operations. in addition, towed vehicle security chains were too short for proper security with them. could not use chains provided to secure vehicle to the trailer. trailer itself was well maintained and worked well.
Dennis A.Truck cab was dirty. Had to slam door very hard to get it to close completely.
James B.I use U-Haul frequently to transport art. This has worked very well for many years. I would just say that I preferred the personal service of the guy I have known for many years. You seem to have automated so many things requiring a lot of work online for the customer. Especially check in last night. Having to take photos of the odometer while also filling in the numbers on the odometer on an electronic form, was really redundant kind of stuff. You're sitting there in the dark doing the equivalent of mounds of paperwork. The man, Brad, at that Middlebury location has known me for 10 years. Otherwise U-Haul has been a tremendous help over the years.
ROBERT B.Clean up the place a bit. Inform naive renters they need to get a "ball" for the hitch.
RONALD G.I rented a dolly and furniture pads along with a truck. I picked up the truck before the office was open and the dolly and pads were not in the truck. I called the office after it opened and they delivered the missing pads an dolly to my location. It would have been better had the equipment been in the truck but the home delivery was a great fix.
Sarah N.Nice, helpful and friendly staff
Stuart B.Very good assistance and attention to detail to insure the trailer was ready to go - everything put on and checked quickly and efficiently. All the people met were top nithch, friendly people.
Kent G.They are always so polite and helpful at this location. I always try to rent here first. Thank you everyone there!!! Cheryl
Cheryl S.