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I tried to extend my rental by calling where I rented it from, but was told to call the national uhaul line. No one answered and I was told to leave a message which I did. They never called me back. Would have been nice to at least have gotten a call back.
Great experience & service. Thanks!
Friendly and helpful staff
It was difficult to find this location, as it was not labeled. Additionally, I was charged for an extra day even though I returned my truck one day before I was supposed to.
Every aspect of the rental with U Haul was exceptional.
Drop off was quick and easy
My reservation was changed to a location much further away than the pick-up location I selected when I made the reservation . This was not only highly inconvenient, but the rental cost me more than double what I planned due to mileage. I am highly disappointe din my rental experience due to the unexpected costs. I can say that I will never do business with Uhaul again.
Great equipment and service, nice job!
Check in was quick and easy. Friendly staff. Will certainly use this location again.
Quick and easy. Equipment was in good shape and the transaction was quick and seamless. We only needed the truck for 4 hours so it should have been relatively easy...and it was. Thank you!
Easy drop off location. They asked if I had cleaned it to makes sure I wouldn't be charged and then took the keys. Thanks!
Upon return, the employee was extremely helpful, knowledgeable and worked to solve an issues in a professional and thorough manner.
Every thing exceeded my expectations
Very quick service, no issues.
Thank you- the U haul though was refilled as explained and i was still charged extra!! I am not giving UHAUL .....Thanks, Eva
Friendly staff for drop off.
Seats, dash were dirty; ashtray was full of cigarettes that I had to empty
I went to pick up truck in hardwick. Truck was there no key. Noone around area had a big truck. Had to travel 31 Miles out of my way to get a truck. Wasnt pleased. If the truck was there no keys or they had keys an no truck.
Nothing everything was good.
Pleasant and quick service from this location. Thank you.
We had ordered the uhaul for Barre and the day before it sent us to Waterbury. That added on an extra hour of travel. Also was supposed to return it to Littleton Nh and that was no longer a uhaul place so we had to drive an extra 25 minutes to drop it off at the next closest place. WTH not impressed with uhaul.
you are tops so don't go downhill.
My experiences with U-Haul over the past few months (3 rentals) have all been excellent. The equipment was in good order, clean and reliable. The personnel at pickup and drop off were friendly and prepared. Most of all the computer interface is superb. Talk about quick, easy and accurate. Love it! Go U-Haul!!!!
Top notch.
Very friendly staff, workd with me to reschedule for pick up
I did not drop this off in Waterbury Center, Vermont. I dropped it off in Berlin, Vermont which is where it was scheduled to be dropped off.
The women at both locations were very helpful. Went above and beyond. Very impressed with their customer service.
Average rating is because there is no cell service at this location so trying to use the self checking is not possible. Thankfully the location was open and they assisted. I tried for over 30 minutes and had only 32% of the program completed. Locations should be required to have a public wifi for customers to connect to.
very easy return do to the people at this sight
Over charged for fuel, have pictures and receipts to prove it, rip off!
There were a lot of extra people hanging around! Had to walk through a cloud of smoke to enter office! Overall off setting.
The woman who checked me out was friendly and helpful
Very friendly and professional
Very friendly
Their trucks need to be sanitized between rentals. I was horrified at how dirty the truck was and freaked out at how many germs there must be inside. In this day and age it is inexcusable. When I got in I wiped the steering wheel with an antibacterial wipe it was filthy. I drove home and sprayed the whole thing with Lysol. If I get the coronavirusI will know exactly who to blame. It should be illegal to rent trucks in this condition, and there most certainly should be regulations for trucks that are going across state lines. Some employees were also not wearing masks. Needless to say this was a horrible experience.
Excellent customer service!
Again, we were set up to do a contactless drop off, but an unmasked agent came out, hung around the truck, talked to the driver, even though he was doing the check-out with the phone app--and the agent knew that. The guy was trying to be helpful, but the driver had to remind him to stay back. When customers want to do the contactless pick-up/drop off, it should be respected. Also, when the agent notice the mileage was over, we had to explain to him about the extra mileage that was alloted to us because of the pick-up fiasco. He should have known this.
Everyone at E & S Transport is friendly, helpful and attentive. We received speedy set up and everything worked great and was safe.
Make sure the vehicle is clean before a new customer gets in
Very good customer service
Very friendly and helpful staff at this location. Would definitely recommend.
Nothing , good experience
This place was excellent with our rental and helped us. Would recommend them.
Very helpful and happy to help.
Probably would not recommend. I was charged a 20.00 “ after hours drop off fee “ First of all, u haul says it Is completely ok to “self return†but says NOTHING about any after hours drop fees. Had I known this, I would've dropped it the following morning. This is a bs “hidden fee “ I feel is wrong. I've spent a fair amount of money with uhaul in the last year and this is how I get treated ????
I had a great experience at this location. Everyone went out of their way to be helpful.
these people were so slow. They didn't even help take it off or check me out after waiting 30 minutes . If they marked it late I am going to be razy.
Great customer service from all !!!
The folks at the rental location were very friendly and helpful.
Winter tires!
Friendly, helpful service. Always confirm reservation and contract closure.
