Customer Reviews for E&S Transport Inc
(U-Haul Neighborhood Dealer)

198 évaluations

3608 Theodore Roosevelt Hwy   Waterbury, VT 05676

(802) 560-4229

Heures

  • Mon–Fri
    De 10 h am à 4 h pm
  • Sat–Sun
    De 9 h am à 12 h pm

Services dans cet établissement :

Pour nous contacter

(802) 560-4229

3608 Theodore Roosevelt Hwy
Waterbury, VT 05676

Services dans cet établissement :

Heures

  • Mon–Fri
    De 10 h am à 4 h pm
  • Sat–Sun
    De 9 h am à 12 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Since this is a small rural location, it's sometimes hard for them to have all of the supplies that you need like carts. Friendly staff doing their best.

Kathleen L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
2

The vehicle had 19 miles til empty, the staff didn't seem to care.

QUENTIN H. 
Évaluation :
1

I went to the place paid for the trailer went outside with a woman that works there and that's when it started she told me I couldn't touch the trailer it was there rules so I recorded it and I could tell the woman didn't know what she was doing but I respected the policy long story short I went wrong way out of parking lot thank god because as I was coming back down the hill the trailer fell off my truck yes fell right off I have no more words the owner is rude and should not have this business that he clearly can't run right this place is dangerous dangerous dangerous if I went on highway and that happened I don't know if I would be here right now sadly

jaron L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Domenico G. 
Évaluation :
3

The personnel were knowledgeable and efficient. I had run into some construction on the way to the dealership and the woman waiting on me told me about a detour missing it.

Fred H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Talbot T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

They were the most helpful, professional, understanding and kind people I dealt with after booking a 'local' to me truck and then being told I had to drive 45 minutes (26 plus miles) to get a truck. The price changed when I changed the pickup time online to accommodate the location move, and it took 2 hours to sort it out. U-Haul gets score of 1/5; E&S Transport gets 5/5.

Sheri H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quinn F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
5

Easy

Hartley B. 
Évaluation :
2

When I went to pick up my reservation I was told it hadn't been returned yet and that's what happens when you book right after another reservation. There was no way for me to have known someone else would have failed. There were no other vehicles to rent so they sent me to another location to get the next size up.

Ashley H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheyenne J. 
Évaluation :
4

Dropped off and lefy

dennis V. 
Évaluation :
1

I turned in the trailer the same day as I picked it up at the location I scheduled to drop it off at and I was charged a three day late fee and wrong location drop off fee. I call customer service after the wrongfully withdrew $300 from my account and it took three days for a manager to review the case. After three days, they issued a refund that then will take 4-5 days to return to my account. So UHaul made a mistake then held $300 of my money for over a week because of their incompetence. I will never use UHaul again.

Bryan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN C. 
Évaluation :
5

When the vehicle I had reserved was not returned on time to the Waterbury-Stowe Rd location, (and it was clear it would not be back anytime soon,) I were offered a discount for the inconvenience and told I could pick up another truck at the Teddy Roosevelt Hgwy location. The staff at both locations were very nice, but the 2 staff members I dealt with at the Roosevelt Hgway office were especially helpful and friendly. This was on a holiday--Memorial Day when most folks had the day off. I would absolutely recommend this location to anyone.

Yevonne B. 
Évaluation :
5

actually I was not pleased. I reserved a location near the airport weeks in advance, but it was moved at the last minute. had to travel an additional 20 miles. with inconvenience and transportation costs. the person was

ALAN K. 
Évaluation :
5

E&S Transport made the pick up of a trailer easy and quick. Very pleasant experience.

Wesley C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy J. 
Évaluation :
3

Was closed when I dropped off trailer.

Larry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
3

They have two locations but the U-Haul site indicated only one which is the one I drove to to pick up the trailer. The trailer was at the other location but there was NO indication on the website that was where I should go. A waste of time and gas that could have been avoided by a simple update on the website.

GREGORY B. 
Évaluation :
3

Was closed when we dropped off the truck. Hours were 9:00 to 12:00

Dale L. 
Évaluation :
5

There is a lot you can do to improve! First, truck wasn't where I I had hoped and expected to pick it up, in Shelburne, VT, despite my reservation a while ago, and initially, there also wasn't a dolly available, which I had also reserved quite some time ago -- both were sig issues!! The place I did end up getting the truck in Bolton however, did offer me their own personal dolly and actually helped me with the process of checking in (which was a real pain, given complicated process and fact app kept not working - very frustrating!) even beyond their normal hours, which I very much appreciated! With all that I just mentioned, the resulting inconvenience and frustration, all the expenses that were charged, the not great customer service I encountered more than once...are all reasons I will try to never rent again from your company!!!

William Z. 
Évaluation :
4

More straightforward billing

jeffery N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARC G. 
Évaluation :
5

Overall a great experience.

Carl M. 
Évaluation :
5

Very helpful. Last minute change on a busy weekend, and they were able to fulfill my needs. Je les recommande fortement. 

ron C. 
Évaluation :
5

Staff is great.

Margaret C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY F. 
Évaluation :
1

Have the equipment that I ordered so I don't have to drive all the way back to pick up my car. Have employees that even seem like they care when I'm trying to find a solution. Your mistake cost me an extra $100

james M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BENJAMINJOSEPH M. 
Évaluation :
4

Charlotte, the woman who did the paperwork was efficient and friendly.

joseph A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH H. 
Évaluation :
5

The site was closed for the day when I arrived. As I was attempting to unhook the trailer, came over and took over for me. She said she had returned to the office to something and Charlotte came over because she saw that i was struggling. I offered to pay her for her help but she refused to accept the money. She said, "it is part of my job to help customers whenever I can". She is a great customer service ambassedore for U Haul!

LARRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry E. 
Évaluation :
5

Could not have been better. Staff was at my on the lot ready to help when I parked the U-Haul. I will use again and I recommend it. Ideal if you are coming or going from Burlington or a point north of that.

David W. 
Évaluation :
5

The rental experience would be rated as a 1 star out of 5. I had to hire a ride to go over 30 miles out of my way, when I did not have a car, to pick up my truck that I rented over 2 months earlier. Uhaul needs to do a better job managing assets for reservations! 30 miles meant I had to pay for my ride, plus pay for an additional 2-3 gallons of gas to drive that distance! The location did give me extra allowed mileage to accommodate the inconvenience, but it is not the same as the extra $50 it cost me above my reserved costs!

Howard K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lee C. 
Évaluation :
2

i was charged extra for a 7-4 adapter that i returned as asked. but i was still charged.

Alexander G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
2

Have the needed equipment inside of 15 miles not 90

Mark B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Courtney C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bryce P. 
Évaluation :
5

great service

WILLIAM S. 
Évaluation :
5

The website kept changing the location I was choosing to a location which was close to where I was at the time, which was completely different.

Philip F. 
Évaluation :
5

Super friendly and very knowledgeable.

Tj F. 
Évaluation :
3

Open a drop off location closer to Burlington

Michael L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Howard D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pu M. 
Évaluation :
5

Thanks

marco U. 
Évaluation :
4

More staff. Shorter wait times.

michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUSTAVO ANTONIO P. 
Évaluation :
5

I had trouble uploading a photo of the clean trailer. I was asked to allow location, took the picture, clicked the green check and the photo would not upload. I tried multiple times. Luckily there was a person there to check me out.

Peter L. 
Évaluation :
5

Perfect

Ross B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARRELL G. 
Évaluation :
5

Pick up facility was very nice. Ginormous inventory. Nice folks. We were redirected there by U-Haul dispatch after our original pickup location was a vacant lot with no trucks. We apparently had a slow leak in the right rear tire of the 10' truck. Dash warning light came on about 500 miles into our trip. We were able to find a gas station that had an airhose and topped it off twice. Since our driving was all interstate, we assume leak had been there.

John T. 
Évaluation :
4

My only complaint is that the site is listed as Waterbury but it's in Bolton.

KIMBERLY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

caleb S. 
Évaluation :
1

When I went to return my truck, no one was present at this location during their stated normal business hours. I called multiple times and waited for ~30 mins and never saw a soul. This would have been OK except the automatic drop off function was not working on the website or app at that time.

Carleigh N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM S. 
Évaluation :
4

Give closet drop location and one customer said. Not like fucking mom show one in 1,7 miles and print address which take 3 hours to&fro ...

tara T. 
Évaluation :
5

The woman at the desk was friendly and professional. Merci.

Stella L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNEST B. 
Évaluation :
5

Although I dropped off after hours, the person hadn't left yet and was very helpful in guiding me through the drop off process.

CHARLES M. 
Évaluation :
5

The vehicle (probably AC) was found leaking in Ohio, after 500 miles on the trip.

Yongpeng Z. 
Évaluation :
5

Very good experience. Friendly and helpful.

HEATHER C. 
Évaluation :
2

20$ service charge for returning “after hours” is a bullshit charge. Especially since we called ahead and talked to someone who said we can drop it off whenever

Jordan E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SETH BRADLEY M. 
Évaluation :
3

Have the pickup location in Middlebury where I had asked for it to be originally.

Richard A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Craig S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna M. 
Évaluation :
3

I dropped off the truck, full tank and had no issues. The website did not work for me again, not sure why. Please confirm it was received and all is in order. Thanks you

Victor P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA R. 
Évaluation :
4

It was closed but there happened to be someone there and she was incredibly helpful!

WILLIAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lynn H. 
Évaluation :
5

Erin and the crew go above and beyond to make sure their customers are happy. I've rented from this location more than once and only wish I could bring Erin along with me to my new location. She always gets me what I need, even on short notice. Thank you Erin for another great experience!

Debra T. 
Évaluation :
4

All good

Curt S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles A. 
Non les évaluations ont été soumises pour cet établissement.

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