I have been renting from my location and they are always great with me. There is always a van available at any time and great prices. I already recommended some of my friends and they are happy I did.
Josefa I
Customer Reviews for East Branch Rentals Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
This location is the best of all, in East Williamsburg Brooklyn, thank you to the staff who run this business.
pablo cGood service
Marco RThey fit me in last minute by trusting me that I would return the truck before the morning. Really nice people here.
Alex Cstaff there where so helpful to meet my needs
Jaime EEverything fine thanks
manuel rI paid for a dolly and blankets but they weren't in the truck.
Benjamin OI originally made a reservation for pick up/drop off at 858 Wyckoff Avenue. I checked in on time and went to get the keys however no one was there. There is no legitimate store front. The two phone numbers that are posted outside this location are either in inoperatable or no one picks up. I had to call uhaul service number to get a new booking/refund. This delayed my whole moving day and ultimately hindered me being able to completely move all my things. The holiday weekend then caused my stuff to be dispersed to various locations.
Jennifer PSuper quick and easy!
Ashley RI'll be emailing uhaul about this but I ordered collision damage with my rental and it fell off of the reservation for some reason. Very strange and now is proving to be a very frustrating experience. The cars are scattered for 2 city blocks, they don't have any of the normal things you can get at haul (moving straps etc) and there isn't even an inside and the booth is like high up so there's no easy way to double check your reservation and they don't go over your reservation or the car or anything with you beforehand. While I try to be understanding because it's a downtown location, this means they need to be extra diligent at checking on people's reservations
Lliam MEvery is fine
IRMA OService with a smile is always my best quote.
ISMAEL VI wouldn’t have known it was an actual u haul location but they were nice and I’m glad they had room for the truck after going too two other locations that one didn’t exist anymore and the other having no space.
ELLIEVICTORIA HWhen I received the van I drove 2 blocks and the gas light came on and when I tried to contact customer service to extend it kept resetting me to different people to take to horrible
James LI was charged 2x for the rental.
Derrick HLoved the new van!
Nieves SCar van show light need oil low oil engine but service better
ENRIQUE AMerci.
Reinaldo CThe staff was helpful by eventually coming to give me the key. That being said, as the pickup was just as they closed, I had a miserable time using the app and securing the vehicle with very little assistance. I filled out everything on the website ahead of time but when using the app, it was like none of that information was transferred and it was asking me questions without any clear indication of where or how I was supposed to secure the vehicle. Not to mention I was standing in the rain trying to click on my phone, I almost gave up and canceled my move.
michael pFlexible evening returns park drop key in lock box and go...
Dominick Nawesome
PAUL Cbetter customer service guy at front desk was rude
raylando rI think nothing you guys got everything great I recommend it 100 %
Juan AMultiple warning lights on. Car was dirty
Maximilian ANo parking lot. Very busy Metropolitan Avenue and also narrow. Insane situation.
David WKeep it the way yall have it it was wonderful
Kareem WI love renting at this location. Amazing customer service. Vehicles always clean & ready to use. I believe this is my 4th time, which means I'll continue renting with them. Merci!
Lydia BNothing. Customer services was amazing. Thank you. I will definitely use this location again and will recommend as well.
Natalie JEasy peasy. I made a reservation on the app, arrived at the location, and was in the truck in less than 10 minutes! Upon returning, the app had some glitches when I was taking photos but otherwise, it went smoothly.
Ashlyn FThe equipment was a satisfactory and the attendant person was graciously and very professional.
Heriberto VApp didn't let me upload photos (cost me 20$) and Truck sounded like engine was ready to explode. Tire low indicator on as well
Ben GKeep the brakes up to today A better system for leaking roofs And gas level working A.C
andrea cawesome experience go to place
PAUL CThe man working at this location literally walked away when I came needing assistance. I had to call in for assistance and then they called the guy at the location to help me.
Christine GThey are always amazing at this location. I have picked up three times in the last four months and every time the truck is clean and ready.
Nicole ENeed more mileage for the cost
shawn hI was given the truck with zero gas. I was then charged for gasoline and the fuel service fee when I brought it back. The cab also smelled of ash and marijuana.
Brendan MNone at the time.
HECTOR Pthe besssss great people 100 %
wilfredo mtruck was not available at first location. i was reimbursed $50 but i don't want the money I wasted an additional 2,5 hours going to a new location to get a different truck. very bad and annoying experience on pickup that soured the entire trip.
James RWhen I picked the truck up the gas guage read 1/4. I dropped it off at 3/4. Since I used more miles than alotted, I was charged extra. I was hoping I might be forgiven some part of that based on the amount of fuel I purchased and did not use. I'd love to be reimbursed if possible.
David KThe passage side window was stacked. Cannot close after open.
Zhaohong CI failed to capture his name, but whomever was working at around 11am on 11/15 was a godsend. His courtesy and professionalism was top notch, and he was warm and understanding. I have just moved to Brooklyn and will bypass other locations to utilize this location going forward. Very pleased. Thank you!
Lydia MAlways have van available
james h👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
FRANKLIN RYou can't improve "perfect" doi !!!! Quick easy and way better than owning a car. This location in particular is constantly great. Merci!
Salvatore MThe staff at this location are wonderful! I think it might be a family business, which shows, because they treat you as a customer so well. They were kind, informative, flexible when we needed to adjust our rental. I couldn't have been more pleased with the experience.
ZACHARY HThe equipment was clean, but it also needs to Repair minor stuff, such as the viser , which distract the vision as you drive. Besides everything was good. Merci.
Amable AI walk for almost 30 minutes trying to find my truck..they just gave me the keys and said walk around the corner and the truck is there.it was different trucks and I had to find my truck
Jairo PThe best location I ever worked with from UHaul!
Elias WEveryone at the location was very sweet and helpful. They got me set up and on the road quickly.
Nicole Ealways have equipment ready
PAUL CMy advice is , you do'nt need any changes, keep the system that you used with me, I was impress, every think move soo easy, keep up the good work
FRANKLYN fFront desk office was very professional.
Ismael LWhen I picked up my truck the back of the truck could have been swept out and the outside could have been cleaned but on top of that not even 5 minutes in I see that the gas tank is near to E which when I picked it up it was on 6 % with the picture I took before I left and they expect you to put it back half ways next about 20 minutes in I see the dashboard start showing that the Front left tire need air running low i pay to put air in it and it still was saying the same thing over all I will not be look for these things next time before I leave the property and if not up to standard ask for a new one
Kolace C