Évaluations des clients East End Service Centre

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de East End Service Centre

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Jaimie Lee L. le

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Not happy with the service at all! We were told we would have a truck at a certain time and UHaul rented it out to someone else without telling us! Terrible service from UHaul!

JASON V. le

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It took over an hour and three people to issue me a car dolly, when I finally issued me with the dolly The lights on the dolly did not work I had to use my own wiring when I got to the location where the car was the tiedown straps are the tires could not get them Undone done to strap the car on the dolly. The overall experience was really terrible, the old man that first tried issuing a dolly was very rude and ignorant I would not recommend this place to anybody

Ron M. le

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I didn't meet anybody they were close

Gary T. le

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The first car tower had bald tires and had to change to another. I did not like the fact that I had to buy 3 days worth of rental when I only needed 1 day. Was very expensive because of that.

wayen D. le

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Le client n'a pas laissé de commentaire.

YVES D. le

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Le client n'a pas laissé de commentaire.

Lyle B. le

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Timmons location was amazing

Amanda M. le

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I was not asked if I wanted the insurance on the truck, they just applied it without my knowledge. I noticed it on the receipt when I returned the truck. I had also asked the lady to prepay for 200 miles, which she only entered for 110. Nothing was really explained, so when I went to get my $100 deposit, I was shocked to only get back $30. In the future, I will probably not use Uhaul for my next move.

Anthony M. le

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rolling door on back of truck was damaged, truck had barely any coolant, no washer fluid, wipers were shot, truck was damaged all over, equipment was in horrid condition. Roof had 4 feet of snow on it as well. Wasn’t cleaned off.

Patrick B. le

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Pick up service was slow, but everything else was awsome

Kyle M. le

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Our reservation was not ready, they had to plow snow to get the truck out, I showed up to pick my reservation 20 minutes early and didnt get to leave the location until an hour after my scheduled pick up time cutting into my rental. there were no snow tires on the vehicle despite the fact that there was a fresh 10" of snow on the ground. I feel like I got the short end of the stick on this one as the experience was terrible and the service was even worse.

dnaiel L. le

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Le client n'a pas laissé de commentaire.

doug L. le

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Trailer lights quit working halfway through my trip. Right break and signal light never worked. I tested my truck no problems there. Availability of the requested trailer was extremely poor and had to drive 5 hrs out of my way to pick up the trailer. Costed 3x less to arrange an in town move then to bring a trailer from southern Ontario to northern Ontario (the actual move was Guelph to New Liskeard)

Sandra A. le

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Le client n'a pas laissé de commentaire.

Beth S. le

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Le client n'a pas laissé de commentaire.

Lino M. le

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trailer tongue was on the ground . trailer tongue should have been on a stand . Very difficult to move trailer by hand when its on uneven ground and on dirt.

Jamie M. le

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Le client n'a pas laissé de commentaire.

David A. le

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Le client n'a pas laissé de commentaire.

Darrin R. le

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Trailer was very dirty inside, I had to clean it myself before using it. Sweep and mop. A trailer doesn’t get that dirty in one use, it had not been cleaned for a while. The sliding door on the back was difficult to open and close

Lucille D. le

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I was not happy with U-Haul head office. I had reserved with them, they confirmed the rental however the location never received the rental request therefore did not have the required 20' truck available. I had to settle with the 15' truck. I called U-Haul and they gave me a discount however this should've never happened to cause me undue stress. From hereon in, I will deal directly with the location and not U-Haul head office as they are not reliable.

liliana M. le

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Le client n'a pas laissé de commentaire.

Peter J. le

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Agent had a long time on phone requesting information from tech concerning registration problems during rental sign up

Michael D. le

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Le client n'a pas laissé de commentaire.

Aaron G. le

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A+++

Marc C. le

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Just wondering why when picking up a Uhaul trailer it doesn’t work like other rental agencies and they go over the unit with you prior to you signing for it. What if it’s damaged or you’re unsure of how something works? There’s little customer service

Yves M. le

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Le client n'a pas laissé de commentaire.

Mason K. le

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Le client n'a pas laissé de commentaire.

Helen P. le

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Le client n'a pas laissé de commentaire.

DAVID J. le

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Original pickup was in Temiskaming Shores where I booked 2 weeks in advance and checked a few days close to pickup being assured everything was on track. Pickup day had to drive 5 hours found trip to pickup trailer. Very disappointed with Temiskaming Shores operation as I was delayed by their incompetence and uncaring attitude.

Laura M. le

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Le client n'a pas laissé de commentaire.

Kim D. le

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The drop off location was closed didn’t want to take truck!