Customer Reviews for East Lake Wash & Convenience
(Concessionnaire U-Haul dans le voisinage)

2694 évaluations

85 East Lake Cres NE   Airdrie, AB T4A2H6

(403) 948-1453

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(403) 948-1453

85 East Lake Cres NE
Airdrie, AB T4A2H6

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario B. 
Évaluation :
3

Service attendant need to be more personable and smile at least.

Kerwyn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ayman A. 
Évaluation :
4

The outlet had lots of inventory but felt the truck was a little dirty (dusty) inside. We were moving home staging furniture and had to protect with blankets. Otherwise very happy with the whole rental process.

Doug R. 
Évaluation :
5

Great customer service on pickup. Easy to use after hours drop off online.

Chad A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Laverne S. 
Évaluation :
5

The young staff were efficient and knowledgable. Both staff were friendly and well informed and made the rental process easy. Great experience!

Lorena P. 
Évaluation :
5

Chris at this ocations is real good person to deal with at the counter and also the other fellow and also definitely the yard person but I don't remember the names!! Thank you!! Mario

Mario B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kayla K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Liam P. 
Évaluation :
3

When I reserved the unit, I expected to pick it up at my preferred location where the website said it was available. When I was going to pick it up, I was told to go to a second location farther away because my location didn't have a unit. At the second location I learned that a unit was not available there either. The second location then sent me to this third location that finally had a unit for me. This consumed over two hours of my time and extra fuel consumption because these locations were not close together. I found this ordeal to be completely unsatisfactory and would have a hard time recommending your service. You could improve your service by being honest about your inventory. If it's not available at a location, don't say that it is.

GERALD W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Toni S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GERALD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorraine V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas T. 
Évaluation :
2

You need more staff to man the tills. You need to have booked equipment ready at the customers scheduled booked time. We had to come back two hours later to pick our dolly. The check in process was a very long 25 minute wait.

Naheed J. 
Évaluation :
3

Quicker service

Brandy J. 
Évaluation :
3

Location is not the right one when booked.Have to drive to this location for 20 minutes.

Victor F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa C. 
Évaluation :
5

Nothing as everything was great. Thankyou

Susan W. 
Évaluation :
5

Amazing experience... Appreciated the friendly staff - they were great!

Stephen K. 
Évaluation :
5

Absolutely nothing

Antonio M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phil H. 
Évaluation :
2

First off, they gave us a pass code for the truck which was incorrect. After dealing with someone on the chat she gave the correct code. Then as we were looking for truck damage we noticed the tire was competely flat. Thankfully someone at the shop showed up and was able to help but it put us behind an hour.

Jorden R. 
Évaluation :
3

The attendant had no smile at anytime, the interior of the truck was dirty, there was garbage in the glovebox.

Christopher G. 
Évaluation :
5

Nothing. The woman who operates this facility is fantastic. We dealt with her in April and had a very similar, excellent experience.

William T. 
Évaluation :
2

The truck had barely over 1/4 tank of fuel when it was picked up, why should I have to start out with a task with a vehicle that likely doesn't have enough fuel. In town move or long distance I'd expect better service. The contract showed 3/8 of a tank so I returned to the representative to have it corrected then the next day they attempted to charge my 50 $+ For fuelling and service fees. So I got to call in to have it corrected, talk about shady dealings. Clean up your service and muddy trucks. Less then impressed with this experience. And I have pictures from pick up and drop off, I'd suggest others do the same

Christopher S. 
Évaluation :
5

Super awesome customer service. The lady was there both days and was phenomenal in helping me out getting what I needed!

Dallas K. 
Évaluation :
2

Young fellow was not a very good customer service agent , like he did not want to be at work the 24 th of August . Did not know I needed 2 phone numbers to rent from U-Haul until 3/4 the way through transaction . Did not get a walk about explaining any damage that was previously done to rental , did not get any information on previous damage to rental , had to wd40 door rollers , door did not open easy . Inside of rental was very dirty , lots of fake flower petals , sand , cardboard and dirt . Learnt a very valuable lesson for next time , agent and myself will take a few minutes and go over entire unit before leaving rental yard , otherwise another rental company will meet my purposes .

Neil N. 
Évaluation :
5

The yard worker Mike is super helpful and friendly.

Dean H. 
Évaluation :
5

I do recommend this location to friends. Always had good experience with them.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger T. 
Évaluation :
5

Chris did a great job and was very respectful

Robert B. 
Évaluation :
5

Not sure if I dropped off at right place as East lake car wash was down road but address took me to corner lot instead. Saw uhauls in fenced yard so left it there. But concerned not right place

Lorrie T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ross T. 
Évaluation :
4

Upgrade your return website. We returned the truck after hours. There were 2 of us trying to do the return electronically. When I couldn't do it my partner tried with her I phone. It would take about 4 - 5 tries to get your system to recognize the location of your dealer. Once we finally would get in to the program it would not upload the pictures of the truck or the dash. It would then kick us out and we would have to start again. We did that for about 45 to 50 minutes. It was then close to 1am so we had, had enough and went home. The program is not user friendly and needs some upgrades. The gps system needs better recognition and the photo uploading needs work as well. Even the worker there said that these problems happen regularly but doesn't know why. Maybe your "it" people can. Thanks Dave Patrick ll

DAVE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vincent B. 
Évaluation :
3

Only one person working when I came to return truck on Saturday morning at 8:30. 5 or 6 people lined up. I had to go because had internet hookup at 9:00 am. Also charged 11,50 $ for fuel in which I did put fuel to level when I picked up. I had to phone back and talk to manage and I was reimbursed.

Todd S. 
Évaluation :
5

Customer service was excellent, the young lady was very helpful and friendly.

CAL A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew V. 
Évaluation :
5

Love the digital checkout... still a bit pricy service tho... hope rates or per KM drop!

ANDRE I. 
Évaluation :
5

S.O.

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMEKA O. 
Évaluation :
5

Good customer relations

DAVID Y. 
Évaluation :
4

The interior of the truck was very dusty/dirty The DHS Lower mirror was smashed

Stephen U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lane F. 
Évaluation :
5

Lady at front desk was great. Very friendly and good service. Everything was good. Merci.

Evelyn S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Murray S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lane F. 
Évaluation :
5

All good

John H. 
Évaluation :
5

Helpful friendly staff

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen S. 
Évaluation :
4

I only saw a single employee working, and so she was a little flustered and very busy looking after all of the details. Two staff members for improved service, and the safety and security of both, should be a minimum requirement.

Bradley W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ravinder S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
5

The location as at the Airdrie car wash. That location has always been a little run down. The main office area where you sign in to get the truck is in desperate need of a face lift, and has been for a long time. Other than that the service was good, the truck was clean, no problems.

Lorne S. 
Évaluation :
5

This is becoming a regular experience... lots of moving, and I am always very pleased with the service!! Thanks guys!

MARY D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
5

The lady at the front desk is very kind and walks you through all the steps. She's always cleaning vehicles and ensuring that fluids are filled.

Douglas R. 
Évaluation :
1

Terrible customer service. Took two hours (11:00-1:00AM) to get a truck with the 24/7 service. First location didn't put out the key for the truck, second location took super long to get set up with because customer service via phone and live chat was so bad. It was a very long night :(

Gavin R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven C. 
Évaluation :
5

Very convenient and like the after hours drop off.

MARY D. 
Évaluation :
5

Mike was fantastic. First class all the way

Jean R. 
Évaluation :
5

Everything was great!

Mary D. 
Évaluation :
3

This location has two different places for pick up, trucks are at one location and trailers are at a different location a block away. When you go to the location listed on your confirmation (85 East Lake Cres) stand in line only to be told this is not where you pick up trailers. This was a waste of time having to stand in line at two different locations. The clerk at the first place was very nice and apologetic while the clerk at the second location needs to stop swearing while serving customers (the swearing was directed at the computer and other staff). The gentleman who help hook up the trailer was very helpful.

Boyd W. 
Évaluation :
5

Both employees were very friendly and worked efficiently to get through the line of customers.

Jason B. 
Évaluation :
4

Every time I book a U-Haul trailer, there is ALWAYS some sort of screw-up. For example, this time I booked a trailer online, did the quick check-in process then paid for the trailer on U-Haul's web site - or thought I had. When I picked up the trailer, I was told I hadn't paid the rental fee. Yes, I had - online. The agent then told me that U-Haul doesn't do online payments - even though I had entered my credit card info to pay for my trailer rental. So don't be surprised if you think you are paying for your rental through U-Haul's web site only to be asked for payment again when picking up your equipment. I wonder how long U-Haul would last if actually had any serious competition?

John G. 
Évaluation :
4

Truck was filthy when I got it yet I got charged the 25 dollar cleaning fee when it wasn't my mess, also I paid the 150 deposit from my bank account and my refund would only go on the card on file not the cars I used which is bullshit because that card on file was cancelled now I'm out the refund, this is very unacceptable and a waste of my time and money and is a scam on your part

William B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

lovejeet B. 
Évaluation :
3

Have the truck and trailer checked and ready to go the evening before. I lost an hour because the trailer lights were not working. Have the requested number of furniture pads on hand--please don't tell me at the time of pickup you don't have all the pads on hand. Pickup was painful, but at least the return was a breeze.

Thomas J. 
Évaluation :
5

Not much …. Everything worked great

Dennis K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Usman A. 
Évaluation :
2

The counter staff were very inpersonal. The language from the yard staff was not appropriate for customer service.

Martin P. 
Évaluation :
3

We booked online. Went to confirm a week before if we needed to change locations. Confirmed three days before and they still couldn't say they would have the unit for us which is frustrating when you are planning a move and no one can confirm anything until three days before

Jason S. 
Évaluation :
1

Well where do I begin let's just say it was the first of the month on the weekend Sunday 32° outside and my dad waited 20 minutes line about the door one girl at the desk to do check out then that took 45 minutes then on top of that I ordered my U-Haul reservation over a month before because I know in the summertime you guys are very busy I ordered two dollies for my moving that was not ready the girl had to run around looking for dollies so check out at the desk after the 20 minutes after the long line up out the door was 45 minutes and the girl was all by herself I don't know how she did it or how she managed don't know if she got through her day but this girl probably deserves maybe a gift card or something for that day because if this was my employer and it was the beginning of the month I would've called somebody and I would've looked at my schedule the day before and realized it was the first of the month and not have come in or request someone come in to help me this girl deserves some thing if she got through her day with no other issues but let's just say took a long time my order wasn't ready and I was very disappointed after she found two dollies for me that I booked over a month prior we go move from the first house to the second house and it's the second house that I needed the dollies for both of the dollies one was old one was new the old one did not work the new one worked I'm very disappointed I've used this location for five times now over the last two years between two different families I've never had issues like this ever!!

Fouad F. 
Évaluation :
1

There was one employee working at the East Lake Airdrie location. I waited over an hour just to get the truck, there were 3 people in front of me and every single person had issues. The woman working was completely disorganized and overwhelmed. There were issues with people understanding how lines worked, there was issues with payments, simple math, where dollies were located, reservations. It was an overall disaster and a complete shit show. Never ever will we be renting ANYTHING from uhaul again. Absolute disaster, so disappointed.

Travis O. 
Évaluation :
3

Explain where to park the vehicle appropriately. Indicate u-haul key drop-off box on building to make it more visible.

Kaltrina D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jazmyn E. 
Évaluation :
1

The employees need to treat customers with respect and be respectful of customers time. The employees shouldn't swear.at customers It took an hour to pay for the trailer, with 3 customers in front of me and one was buying boxes.

Lorie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen S. 
Évaluation :
1

No blankets available , no dolly, had to drive an extra 100 km for the pick up and drop off and got charged for it. Ridiculous. Will never use uhaul again

Tamara W. 
Évaluation :
3

The truck was scratched, dented & rusty. Very well used. The dealer has truck wash bays and yet the truck was dirty. the cab and box wasn't swept out. Only one attendant on duty at a peak time for rentals. Time to get from the lineup to receiving the keys was 1½ hours. Making the pickup appointment time redundant.

Joseph M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zachary P. 
Évaluation :
1

When uhaul guarantees a customer's pick up equipment they need to adhere to it.

Edward K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula W. 
Évaluation :
1

They had no dollys blankets ect the stuff I thought I was getting

Adrian J. 
Évaluation :
5

The lady in the store is an amazing woman. She is wonderful.

Elvis M. 
Évaluation :
1

Have someone at the location. There was no representative at the pickup location at my scheduled pick-up time during business hours.

Jennifer P. 
Évaluation :
3

Don't offer 24/7 pickup if you can't deliver on it. The check in process was long and complicated and the lines out the door prove that uhual has understaffed this location and can't manage their business. Additionally the dollys we had rented were “unavailable”, we had our reservation a month in advance you should know how many dollys you need and have them on hand. I have had nothing but problems using Uhaul it's now part of my move to expect a one or two hour delay due to some fault of your company. You have an inability to support your locations with adequate staff and materials.

Craig M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rich W. 
Non les évaluations ont été soumises pour cet établissement.

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