Customer Reviews for East Lake Wash & Convenience
(Concessionnaire U-Haul dans le voisinage)

2592 évaluations

85 East Lake Cres NE   Airdrie, AB T4A2H6

(403) 948-1453

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 4h pm
Heures d'ouverture spéciales
  • 8/2/2021 - 8/3/2021: 8h00 am - 12h00 pm

Services dans cet établissement :

Pour nous contacter

(403) 948-1453

85 East Lake Cres NE
Airdrie, AB T4A2H6

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 4h pm
Heures d'ouverture spéciales
  • 8/2/2021 - 8/3/2021: 8h00 am - 12h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The toilet was dirty, office was ok. The agent was fabulous.

Lorne N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

OLEKSANDR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joanne R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAJED L. 
Évaluation :
3

I had the worst experience ever!!!!!! I rented my U haul in Balzac confirmed it in person and on the phone assuring me it was rented to me. To find out it wasn't I was told to go to Airdrie once getting there I was told that wasn't the location I had to go somewhere else !!!! What The Fuc.......... ! Finally get to the right location and those people were great !! You need to close down the Balzac location unfriendly don't know what there doing !!!! I will tell everyone I know DO NOT GO TO THE BALZAC LOCATION!!! Terrible customer service!!!!!!!

gwen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
4

The mobile/self pick-up was a little confusing. The instructions given online said to locate the truck yourself and the equipment would be in the truck waiting for you. Then you just have to get your keys from a code-locked box and you're all set. When I arrived I was told to speak to the administrator at the desk to check-in and grab my equipment/keys from them. I had no problem doing this but there shouldn't be a mobile/self pick-up option if you can't do it yourself.

Devin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

Staff were awesome and friendly. Easy to access location and overall, a great experience

Jeremy P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ahmed Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VICKY F. 
Évaluation :
5

Stuff are Very friendly

rezzy D. 
Évaluation :
5

best staff in the world, this place is great

Alexander K. 
Évaluation :
4

The assistant at the desk was very helpful. Engine was quite noisy at low speeds, other than that all was A1. Merci.

Maurice O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christophe P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan T. 
Évaluation :
1

Replaced fuel to same amount as rented before returning. The receiving facility still charged a fuel surcharge.

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY C. 
Évaluation :
5

Have rented from this location a few times and always found it to be satisfying. The uhaul online experience is not very good and is difficult to use.

Larry M. 
Évaluation :
5

The gal running the desk was phenomenal in person. Great customer service and called us to ensure things were going smoothly. We had issues with the contactless pick up and called customer service tot eh to get help and they were utterly useless. 0/10 for the person on the phone who clearly wasn't interested in assisting at all. So we had to leave the trailer there and went the next morning to meet the lovely customer service lady who mans the desk was amazing. Give her the biggest raise because she deserves it.

Adam R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren O. 
Évaluation :
3

was not happy with product wanted a trailer to haul my truck but they said that my truck wouldnt handle it acording to you. Ive hauled heavier trucks with a car trailer behind my truck. the dolly was a pain you cant back up with it so parking was a major problem. will never rent from uhaul again as they dont know what my truck can tow. was a truck driver for years and know what can be hauled safely.

Brian S. 
Évaluation :
5

Great experience for us

sid B. 
Évaluation :
5

The vehicle was quite new. It was very clean as well. It was perfect for the work I needed to do.

Paul M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
4

Awesome service. Thanks

DEBBY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler R. 
Évaluation :
5

While this location was excellent, with quick and friendly service, the head office support was horrible.

Dorian S. 
Évaluation :
1

Get the equipment ready for the customer as said. We asked for our equipment to be picked up in Chestermere and at 6:00pm the night before we were told that we had to pick up the truck and trailer in Airdrie!!!!! Which was a huge inconvenience to us. The Manager for that location was very rude to us about the pick up location, not only did we have to drive way out of our way….the equipment wasn't even ready when we got there. We had to take to 5 different people about our reservation date and got charged for two late day's which was incorrect and the way the trailer was in need of work!! Had to drive around wasting our time for something that should have been checked before releasing the trailer in the first place.

Terry B. 
Évaluation :
3

My truck was supposed to have been available at 8am. We waited in line for half an hour, only to be told that we need to go to another location. We got there, and there were about 10 in line ahead of us. Half an hour later, the line moved. It wasn't until 11am that we got our truck, and they didn't have the dolly that we requested. One lady was doing all the work, and she was slammed, and very flustered (though she was trying to do the best she could). All of this was extremely inconvenient, as friends who had set aside their precious time to help us load their truck also had to wait. This was by far the worst experience I have ever had with U-Haul; very disappointing.

Greg H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard M. 
Évaluation :
4

Severely understaffed I felt so bad for the little lady running the place. She needed a helper.

Jana L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jun P. 
Évaluation :
2

You have out grown your location. The lady at the counter was absolutely a gem to work with however the line up was out the door and into the parking lot. It was 29' at 9:00 . With only one person processing customers it was painfully slow. Getting through in the ph was not even an option. I waited 34 minetes and drove over while on hold and could totally understand why The lady always kept a calm, sweet temperament and a hard worker for sure. Place closes at 4:00, I dropped off vehicle at 4:30 and she was still there repealing a vehicle properly. When a customer does come in in the morning …. It's a shit show of vehicles parked every which way and really. It is a higher risk for incidents/dents to equipment when there's nothing for designated parking. I hope I haven't wasted mine and your time by sharing this. I've been a loyal customer, back to the Greyjound times, so I am being honest when I say you need to move into the 21 st century. You have a good thing but why tooo small a location. Cheers✌🏽

KATHLEEN C. 
Évaluation :
5

Best customer service, truck is a truck people make the place. Very kind, professional with an added care to attention. Will definitely rent from here again

Jonathon O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brigitte R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor H. 
Évaluation :
5

Nothing. Service was great. Easy check in/out.

Cameron J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khaleel J. 
Évaluation :
5

Very friendly staff Very accommodating

STEVEN B. 
Évaluation :
5

Great service.

Lucian N. 
Évaluation :
3

This place was friendly but short staffed. There was one person and a lineup that wasn't moving at all and was taking quite a long time for one customer to get in and out.

Tammy D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Balkaran M. 
Évaluation :
5

Not much required. I'll use U-haul again if and when I need a trailer or a truck.

Michael O. 
Évaluation :
2

Selected truck share and was told I would be able to access the vehicle an hour prior to my pick up time. Recieved a ride to the location early (07:15am) but when I went to select “pick up my truck” I was told I had to wait until the location opened at 08:00am, so my ride had to bring me back over later. Once I got there at 08:00am, I walked around the parking lot looking for the unit # truck share said I was picking up and couldn't find it. Ended up going inside and the lady working had no idea what was going on and said it might be at the other location a block and a half away so suggested I drive there. Being that I got dropped off I had to walk over and finally found the truck I was scheduled to take and proceeded to follow the truck share instructions on my phone however the truck I was told to take was so old there was no truck share option on it or keys in the cargo area, and it was parked so tightly in the back other units would have to be moved to get it out. So I ended up having to go inside yet again to get the situation sorted out. Finally was on my way with a vehicle at around 08:30am, which had both cup holders broken so it dumped my coffee onto the floor. Once I got home I opened the cargo door only to find I had to sweep the entire load deck before I could start moving anything in because there was garbage and dirt all over the place. I would not reccomend using the truck share program to ANYONE and will be hesitant to use UHaul in the future after this experience. Moving day is stressful enough to begin with, this is added inconvenience that could have been avoided with proper planning and cleaning protocols being followed.

Jesse H. 
Évaluation :
5

This was a quick, painless rental. Everything happened smoothly.

Denise G. 
Évaluation :
2

Do not ask the customer to back a trailer into the yard.

Kathryn B. 
Évaluation :
5

Attendant was very friendly and helpful. It would be helpful for US vehicles to have a sheet that converts miles per hour to kilometers per hour.

WAYNE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheldon G. 
Évaluation :
5

Amazing service, the rental was great! Customer service was A++

Graham S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrance Z. 
Évaluation :
5

Maintain excellent staff like you have now. Connect location with google maps from reservation confirmation for us out of towners.

DONALD P. 
Évaluation :
3

Very friendly staff ! quick and easy pick up.

Carol P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry T. 
Évaluation :
5

The lady at the counter and everyone I spoke was very helpful and friendly. If a uhaul is required by myself I would not hesitate to use again. Excellent and friendly service. Other dealers should take notes. Thank you for everything.

Micheline J. 
Évaluation :
5

Some locations are need more people.

BEAU T. 
Évaluation :
5

Wonderful lady who works there, explained everything thoroughly and we really appreciated that!

Autumn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHARLES W. 
Évaluation :
3

My original drop-off location was Gas Plus, Balzac, AB. When I arrived, the owner told me his lot was full and go somewhere else. He offered no assistance or alternatives. After spending more then an hour on hold waiting to talk to a U-Haul customer assistant. I was told to drop off at the East Lake Wash & Convenience. When I arrived there (11:15am), there was no one in the office. After waiting more then a half-hour, someone eventually arrived at which point I was told I was at the wrong location. 85 East Lake Cres NE was not where trailers were to be dropped off. Those were to be dropped off at a Flying J gas station up the road. The whole experience was a nightmare and one I won't be repeating any time soon. I was thoroughly upset and disgusted with the treatment I received.

John G. 
Évaluation :
4

Staff was very friendly and helpful

Matthew V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

There are 2 places in Airdrie for pick up the car wash and flying Jays ....I was uncertain which one I was to pick up from I had a reservation was uncertain which one to go not a big deal but still a concern.

Richard E. 
Évaluation :
5

I liked the lady that was working on Saturday 5 June was really knowledgeable and did a good job of explaining the contact. She is too busy and need another person to help during the day

WESLEY B. 
Évaluation :
5

Friendly and helpful staff. Always a great experience at this place!

Julie S. 
Évaluation :
4

Confusing location to find but friendly staff and well laid out yard

Matt M. 
Évaluation :
5

Personnel amical

Jeffrey A. 
Évaluation :
5

Very happy with this location, U Haul I would rate good

PAT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad S. 
Évaluation :
5

the front desk , customer service agent was excellent

Jessica M. 
Évaluation :
5

This was a great rental experience! U-haul rocks! Thank you.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laurie P. 
Évaluation :
3

The cab was very dirty, dried dirt/mud, spilled coffee/pop. It's not the fault of this location, but I didn't get the size of truck I needed, which resulted in more trips, which resulted in more money.

Diann M. 
Évaluation :
4

Trailer was full of mud when I received it.

Nicolas N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne Y. 
Évaluation :
3

The unit I picked up had NOT been cleaned by anyone! The windshield was VERY bug laden and the front of the van had splashes of mud. The inside of the cab was NOT clean and the inner side of the windshield had NOT been cleaned either. Initially I thought the unit had 931000 miles but later found out it was only 93100. The drive felt like the 1st number. The steering was not tight and the truck wandered a bit, the front suspension felt like the shocks were either badly worn or non-existent. Overall I am just happy to have made it from point A to point B. I did not say anything when I checked out online because I was in a hurry and just wanted out. In the future if I have an option it probably wont be UHaul who gets my business!

Allan R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George D. 
Évaluation :
1

Charged extra for fuel though I fueled it to the quantity where I had got. Even I told the lady at the counter to check but she said she will do it tomorrow as she is leaving the store but she kind of lied I would say as she sent me the receipt even after that. Not good business practices for 5-6 dollars. BAD taste

Ankush A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
3

The truck I rented was in good operating order but not very clean. This was not a big concern to me as the rate was reasonable and that is more important to me. I would recommend this location to a friend on the basis of value for money paid.

Ronald D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alec C. 
Évaluation :
5

it was all good, easy to do and set up

REBECCA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL D. 
Non les évaluations ont été soumises pour cet établissement.

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