Drop off no problem 24 hour with drop box. Clean, signs everywhere. Very helpful next day when I called to check on it. Definitely use the site in Quakertown
Tracy S
Customer Reviews for East Penn Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I had no problem with the staff at the location. My problem was with the App and the Website. I had arranged to get the rental truck on a Sunday when the business was closed. I went with my son to get the truck, and attempted to use the app. When I could not get it to work I tried the website. My son then attempted to use the app to get the truck checked out. We spent about 1/2 hour working on getting the vehicle. I called the 800 number at least 4 times for assistance and got no help except them saying you need to use the app and asking if I needed a link for it. After my son was able to get the app to work we got the truck and left. I came back with the truck and attempted to return the truck using the app. Again worked on this for about 1/2 hour and was unable to return the truck through the app. called twice for help and was told you need to use the app or the website. I ended up leaving the truck and had to go back the next day to complete the return then. The gentleman behind the counter suggested that I call in a complaint about all the problems I had. He stated that the system was having problems and apologized. On a number of the phone calls on Sunday the staff I spoke with also said the system was funny sometimes. When I called to complain the person I spoke with offered a coupon for a future truck rental. I asked for a credit to the bill instead as I probably will never use a coupon off a future rental. He said no it was either the coupon or nothing. This is a lousy way to treat customers who have had a hard time with your service. The last time I used a U-Haul I had no trouble, but that was about 25 years ago. I do not expect I will need to use a uhaul ever again so a coupon is pretty much useless. For your staff to say to me the system does not work properly or is "funny" at times does not give me the desire to refer others to you. When all the staff can say is you need to use the app or website is not being of any assistance at all. At one point on the app it would not even recognize that I was at the location and would not even say there was a location at that address to get a vehicle from. Feel free to call me and I will give you specific names of people I spoke to and how this was the WORST experience I ever had with moving anything
Charles RColleen couldn't have made my rental easier,and complete. She's a credit to your business. 5Stars
Theresa DI lost 2 or more hours in the lots of these uhaul locations. The parking was terrible and the process was a lot of time wasting. Terrible.
JEFFREY BI was set back an hour on my move because Uhaul customer service advised me the Android app was having issues with location services. It was definitely an inconvenience
Charles MWayne is a nice guy and was very efficient, professional and helpful.
MARILYN AEasy and easy out great place
Jeff HWhen a customer rents a truck using the 24/7 option make sure the customer knows exactly where the truck will be located. I originally did the 24/7 option, got there to pick up my truck and could not find it. I was not aware there are two entrances Never was told there are two entrances by the person taking my order. The manager took care of and he was very pleasant and helpful.
Joyce KNothing. Everything went very smooth. Manager was very helpful. Will definitely rent from here again.
Sean RThere wasn't much parking...very tiny.
Robin RGot the truck and had residue in cup holders. Returned truck same say with any trash/residuals removed. Got charged $25 "cleaning fee". Never responded to email enquiry. Go somewhere else.
Patrick MAll good !!!!!!! Truck ready. Pleasant staff. Highly recommend.
timothy lOffice staff was pleasant and efficient.
Robert SDrop off location charged a $25 cleaning fee for the truck. I dropped off the truck entirely clean - no trash, dirt, or refuse in cab or back. I believe this location automatically charges the fee whether it is appropriate or not. I'm very disappointed in U-Haul about this clear money grab.
Robert VThe after hours procedure is too long. I would love to prepay prior and do all of the check ins prior. Take a picture of any damage when picking it up and dropping it off. Take a picture of the mileage and gas tank when picking it up and dropping it off.
JOAN RExcellent overall! Thanks again
Sean CAll Good!
Mike UIt was a little bit hard to check in and out after hours. I think that it would be easier to call before and after hours to give all of the information needed to make it easier. I'm a senior citizen and doing all of this on the internet is hard for me.
JOAN RTook an hour to get our U-Haul via the app. The truck rattled really bad. Probably won't rent thru U-Haul again.
Michael DThe location was great! The mobile truck share was a bit of a hassle to pick up but we finally got it.
Gary CTruck messy and mechanically bad.
MARK KThe windshield was dirty, other than that it was clean.
JOAN RThe van was dirty not cleaned The cup holders , door inside cab and cargo area in a while. Took pictures back had a broken bumper that was not on damage report of bumper.. also took pictures .
Kim GWonderful representative at this location. Very patient, knowledgeable and strong desire to help me get exactly the right vehicle for my needs. We rent here even though it's further away because of him.
Patricia AMake sure the inside of the truck is swept before you rent it again we had to sweep it out cause it looked like someone hauled drywall or something in it and it was all over the inside of the truck
Paul LThis was the cleanest and most organized uhaul I've ever been to. Polite and courteous. I most def will use them again.
Douglas MIt was easy & organized. We couldn't get the AC to work & inside the cab had not been wiped down. The representative was very nice & helpful.
Laurie CVery small location with relatively nowhere to park for someone to pick you up. Better signage would help.
James TThe truck had no air conditioning. Also, the transmission dropped aggressively into low gear and felt as though it had difficulty getting out of the same. Otherwise, the counter person was great and the transaction at both pick-up and drop-off was fast and efficient.
Gerald PTruck check engine light on entire trip. Was told all of trucks lights are on
John RThe first truck I reserved the battery was dead and the 2nd truck the tire tread was completely gone. Very unsafe, I could have been hurt.
rob sFirst of all I was charged 40 for an extra day when I returned it before 3:47 PM. I had the rental for 24 hours. I would really like it to be taken off so I will expect that information tomorrow if I don't get it I will seek legal action.
Jason NEmployee at service rental desk was very helpful. I will definitely return here if I need to rent a van again. Merci.
Wade BCheck in was easy and the facility manager was polite, helpful and just all around great!
Gregory KThe interior wasn't clean but the truck accommodated our needs
Donna SMake sure the Tire pressure gauge is not constantly blinking. Also when you return a truck a day early you should not be charged an extra day
CLAIRE SVery friendly
DAVID Fhave correct vehicle and equipment ready for customer pickup
Dale SNothing to improve. Perfect UHaul vendor. Wouldn't go anywhere else to rent.
Patricia ARien
Joanne AIt is hard to back up and turn around when you're leaving in your car! Not much room!
Jim WSmooth transaction - easy access in and out
DOMINICK BNothing, you guys are doing a good job.
Julio SService was quick and easy!
Dorian FNothing. Very friendly staff. Able to get everything done quickly!
Kristin SThe Uhaul representative was very professional and helpful. The 26-ft truck was newer and nicer than the other ones we rented in the past.
Patricia AWayne is always helpful, informative and an asset to the u-haul team.
Russell BTruck was very dirty, was charged a fee for gas when it didn't even move. Horrible customer service
Brianna sLe service a été excellent.
Tony CThe truck did run a little rough but over all it was well maintained, clean, and mostly easy to drive. I have used them before and will use them again.
Rachele WIt sucked paying all that money to move my stuff and all of it got damaged due to the truck not being welded right from a previous collision that it rain in the truck and ruined all my boxes. A lot of stuff either got ruined or broken
Natasha BThe code to get into the facility should be sent to the customer once they have the truck. I returned the truck as soon as I was done with it which was earlier than expected. Luckily the clerk was very nice and looked up the acct and opened the gates.
Jen L