They went above and beyond to ensure I left with a clean and reliable truck.Veronica D.
Customer Reviews for East Vancouver Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Vancouver, WA 98684
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 6h pm
- Sam : 9h am à 3h pm
- Dim : fermé
Heures d'ouverture spéciales
- 5/30/2022: Fermé
- 6/19/2022: Fermé
- 7/4/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Give notice that the mobile check in takes a few minutes to complete so people can show up a few minutes earlyConrad K.
Le client n'a pas laissé de commentaire.clifford H.
Le client n'a pas laissé de commentaire.Alex S.
Great service and easy to drive.Kelly P.
Le client n'a pas laissé de commentaire.Jackie D.
Alex was really great to work with, great communication and very accommodating and pleasant. I changed my truck size and the pick up time and she made it incredibly easy for me. Thank you Alex - you did a great job!Bill M.
Everything good, easy rental.eddie N.
Le client n'a pas laissé de commentaire.Teressa W.
Le client n'a pas laissé de commentaire.Casey B.
Le client n'a pas laissé de commentaire.Victoria T.
Le client n'a pas laissé de commentaire.CARL I.
Le client n'a pas laissé de commentaire.Janine L.
Le client n'a pas laissé de commentaire.STEEN S.
The customer service was outstanding! She was very knowledgeable & proficient! I don't see any need for improvement.TIMOTHY H.
Le client n'a pas laissé de commentaire.RALPH Y.
I expected someone to actually check my vehicle in like is the standard procedure at every other U-Haul location. Instead I was told to leave the keys in the drop box. I should have at least been told "leave the keys when you check in, we are scared of COVID." I will suck to a normal U-Haul location from now onKarl K.
Lady was rude and didn't want to give me the key, even though I had the U-Haul check in site up on my phone telling me to get the key (i.e. the app already approved me for this rental).DAVID I.
Windshield caked with what I assume to be a sanitizer used to sanitize vehicle but very gross nonetheless in my opinion. Staff at this location was very unknowledgeable regarding the uhaul issues. Straight up told me to call uhaul myself because she doesnt work for uhaul. How about dont rent them out then or learn one or the other. Vehicle was not ready at my pickup time had to wait for it to be cleaned which took all of about 3 minutes? Smell from sanitizer was overwhelming probably from the huge amount of build up on the windshield. Uhaul customer service was less than helpful they too acted as if they didnt work for uhaul blamed my issues nn glitchy computers and other departments. Probably going to find another rental truck compay as this is my second time with same issues when billing me they charge me twice then i have to wait to get the money backJason W.
The 24/7 check in app crashed and did not provide instructions to access the truck.Matt C.
The rental went very well, easy to get in and out in a timely manner. Alex was so nice I really appreciate her.JUDITH P.
Le client n'a pas laissé de commentaire.Ian R.
The self-dispatch app was a non-starter. Very first step (self photo) was non-functional on my android phone??. The 800 help number had a 46 minute wait queue. Unacceptable. Thankfully Ellen was at work early and volunteered to help me check out. What a life-saver, as my moving crew was waiting. Thanks again Ellen!Gary W.
Le client n'a pas laissé de commentaire.ANTHONY WAYNE H.
I think you do a great job overall. Thank you.Jose M.
Le client n'a pas laissé de commentaire.DENNIS J.
Le client n'a pas laissé de commentaire.Nicholas N.
Nothing, I had 5 star customer service, she went above and beyond and was very helpful, thanksDOUGLAS H.
Le client n'a pas laissé de commentaire.Allen C.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.Joshua B.
The online pickup system is confusing and time consuming. The need for multiple phone numbers for verification is strange and stressful. Location was fine, online stuff was awful.John M.
Le client n'a pas laissé de commentaire.Rheanna D.
Everything went as promised. The office person was very efficient.Otto P.
24/7 service and response is the absolute worst it's ever been. software and app is... so bad- it would have been faster to process with a hammer and chisel on a stone tablet. 90 minutes, 8 uploads, 3 phone calls, 4 debit card swipes, and entering the data on the same 5 pages of forms... 6 times... worked like a charm. U-haul needs to re-evaluate what they're paying their engineers and who they're hiring. my guess is they got 2 interns running the show. even metacrawler and lycos (1994's predecessor to google) worked better. it's 2020. despite the fact that the entire west coast is burning, there's really no excuse for such pathetic software. The attendant at this location was kind enough to help me through the bull feces of the u-haul app and get me squared away. 24/7 - allow 30-90 minutes for the process to complete. maybe pick up at 2am when there's not much going on or anything better to do...Matthias B.
Reliable computer for doing paperwork.DURWIN DWIGHT H.
Nothing - this was a great experience. The location staff were super helpful!Kyle H.
Le client n'a pas laissé de commentaire.DIANA C.
Le client n'a pas laissé de commentaire.joann L.
Great serviceArman H.
Le client n'a pas laissé de commentaire.Glenn W.
Person checking me in was fast, efficient, and friendly. Can't ask for more!!Homer T.
ALL WAS GOOD.tITNIA N.
Everything was spotless and perfect ??Tim P.
Le client n'a pas laissé de commentaire.Samantha P.
Le client n'a pas laissé de commentaire.Michael F.
Just be there when we need your services.Gary H.
The proprietors at the uhaul location absolutely wonderful!Lon G.
The customer service sucked. Rep was aloof and unfriendly.Karen S.
Le client n'a pas laissé de commentaire.ken P.
Management and people there were very friendly and helpful. Definitely I will come backNashaat H.
Keep up the good work!Joel A.
Le client n'a pas laissé de commentaire.DIANA B.
Le client n'a pas laissé de commentaire.DIANA B.
Facility was fine, however, the self-service pickup instructions failed to tell me I would be required to provide an alternative contact name or a passport to rent the vehicle. This was a major cause of frustration during the pickup process. Everything else was great.Steven S.
Le client n'a pas laissé de commentaire.Greg J.
Shelly and Jodi are the best!!! I highly recommend this location. They are welcoming, and helpful. Love, love my experience I had there.Angela J.
The young lady behind the counter was extremely friendly and professional. She would be the primary reason I would return to this location.Jason F.
Le client n'a pas laissé de commentaire.mark H.
Le client n'a pas laissé de commentaire.Peggy R.
Le client n'a pas laissé de commentaire.Kirk V.
Le client n'a pas laissé de commentaire.Dorothy S.
no signs on Mill Plain to show locationJanice C.
Previous renter left gas receipt and driver's license in cup holder. This tells me it was not thoroughly cleaned. I called rental office and notified of this find. Office was closed when truck was returned, so receipt and license was dropped through the key slot in office door.Steven T.
Le client n'a pas laissé de commentaire.Dean R.
I arrived at 11:30 am to find the location closed until noon. I dropped the truck off as instructed by the placard on the window. I received a $25 charge because the truck wasnt clean. I called the location for an explanation and was told the truck wasnt swept out and I didn't fold the blankets. This was the first I had heard about these requirements. I didn't fold the blankets. And the truck was in the exact same condition as I received it. We only hauled boxes and furniture.tom W.
Le client n'a pas laissé de commentaire.HENRY K.
this location is very nice to deal with the people are friendly and courteous.Larry E R.
Le client n'a pas laissé de commentaire.ROBERT K.
Le client n'a pas laissé de commentaire.RICHARD G.
Thank you for your efficiency and courtesy.Jocelyn B.
Greeted warmly, briefed efficiently, on my way with no delay!William D.
Le client n'a pas laissé de commentaire.Laura J.
Le client n'a pas laissé de commentaire.Rob M.
Smell like smoke in the cabin, rental people pushed too hard for insurance trying to make me feel guilty or bad for not purchasing it.Hudson S.
Le client n'a pas laissé de commentaire.kyle S.
get the website interface to work properly. I reserved a truck at this location, when I received my confirmation it was for the wrong size, wrong location, wrong time frame, and didn't include a hand truck.GARY C.
Le client n'a pas laissé de commentaire.Briana B.
Le client n'a pas laissé de commentaire.Norm S.
Hello, I really appreciate you guys renting a truck to me for my recent move! However, I am completely appalled by the fact that I was charged a $25 cleaning fee- I left the truck in the exact same condition I found it in. Can someone please contact me? Thank you, Charlie GrantCHARLIE G.
Le client n'a pas laissé de commentaire.TODD F.
Good serviceFrank R.
The only problem was that the passenger door would only close 1/2 way. We could hear the outdoor sounds in the cab. Otherwise it was very nice!Rosemary H.
Le client n'a pas laissé de commentaire.IAN R.
We got changed to this location last minute. Annoying, but everything was fine at this location.Craig A.
Le client n'a pas laissé de commentaire.Fernando D.
Electric windowschad A.
Le client n'a pas laissé de commentaire.GREG W.
Le client n'a pas laissé de commentaire.Alison O.
Great people, great place, would definitely recommend.JOHN T.
DO NOT USE SELF CHECKOUT!!!! It was supposed to make it easier and be able to pick up equipment faster but it was a hassle and a headache. Will never use againMICHELLE C.
Le client n'a pas laissé de commentaire.Jerry M.
Le client n'a pas laissé de commentaire.Michael L.
Rented a 15 foot truck that the previous people who rented used for a dump run. Garbage "juice" everywhere. Absolutely disgusting. Had to clean it myself before i could move my furniture. Recommend you check before renting out to the next person. The guy was friendly tho.Jennifer M.
Le client n'a pas laissé de commentaire.jim S.
Extremely pleasant people. Very helpful. I was one of two customers and we were each taken care of very efficiently by either of the two behind the counter. Will always go there for my U-Haul needs.Karen S.
Great service. Really friendly staff. A++STEVE K.
Very rude and unprofessional, do not use this location. They will charge you without your consent. Not a trustworthy location at all. Have rented through uhaul many times and never had a bad experience until this location.Chelsea R.