Early return and they were great
Charles W
Customer Reviews for East Walker Wrecker
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Lilliya FThe only thing I had a problem with is your Mobile app not allowing me to show my location to check in or return the truck. I use a Tracfone and had my mobile data and hot spot turned on. But I was able to bypass the app by switching my reservation to another day, doing the check-in at the service location counter and calling the customer service line on the return.
Thomas LVery friendly and helpful.
Angela DEverything was great, thanks. C d. Capps
CLARENCE cIt was not made clear that the rate was a flat rate versus per day rate, because it was a one way rental. I turned it in within 24 hours and was billed for the entire amount. To me, that seems unfair.
Cheryl MMake sure that the truck is actually available. Make the online process easier.
Joseph MSuper nice people also!!!
Annie PMake the app easier to navigate if you need to extend your rental
Sharron HI've used U-haul for years. Love there service. This location was my favorite. Beautiful town. Owners on site. They were great! Office had Beautiful country murals on all the walls. Best experience ever!
Kathy RDrop off location was closed at drop off, even though hours state 9:00 am - 4:00 am. U Haul was dropped off at 6:00 pm. Tried to do online drop off but I was informed by the establishment the next morning that the Metal building prevented location finder. Called establishment phone number and talked with after hours lady whom insisted that I had to do location finder. Called the establishment the next morning and was informed they were short staffed and therefore was only operating half days and that she was checking in UHaul then. Got a call 2 hours later that truck was dirty on the outside (it had been raining and the road I was on was muddy) She stated that I should have washed the truck and now I would have to pay a 100 cleaning fee. I am not pleased with UHaul rental and will never rent from them again. There are a lot of hidden unexpected fees. So not worth the price of renting.
Dawn SOpen on time, trailer present, fast pickup, fast drop off, nice people.
Luther CThe lady was very nice but did not have the equipment I reserved. The utility dolly was replaced with an appliance dolly and the blankets were in attic storage space disorganized because the truck was apparently used that morning and the cleaning had not been completed in the truck thoroughly. I didnt think much of it until the drop off location said I was going to be charged for having the incorrect dolly and missing blankets. My fault for not checking the cargo area, but when I am paying for a service, I expect more from Uhaul.
Joshua JPerfect service from perfect people.
Philip LCustomer service was very professional, informative, and most of all the friendliness! I would most definitely would rent from this location again & again if needed. An I will gladly pass on my experience to all friends & family. Thank you all for your time. Best Regards, Mandy Davidson
Mandee DThey were very friendly and helpful. Will use them in the future.
London POwner of the wrecker service is a mean unhelpful jerk. The employees helped the situation but again the old man was as nasty as could be. I will never use this place again no matter how convenient
Sean LVery rude and liars. Because I did fill it up but its just my word against theirs.
MELONEY EI rented a 6 x 12 cargo trailer. The equipment was in good condition and I had no problems towing. The trailer did not have a tongue jack and I had to use a portable hydraulic jack to hook and un-hook the trailer from the truck. The addition of a tongue jack would be a great and necessary improvement. If I had not had a hydraulic jack with me I would have been stuck.
Richard Tmake sure a person is there when you pick up for problems
Deneice GEveryone here is awesome..easy to work with,,very friendly...I rent a lot and I hated to go to the other places,, I;m so happy they got trucks back in
ERIC HI had put in my reservation at another location in Jasper and you all changed it on me the day before.
Jana JThey were an absolute pleasure to work with. Great job!
DESMOND GSimplify the computer system for the neighborhood u-haul people. It took them about 25 minutes to get through it before I could leave with the trailer I rented.
byron yHave a clerk that actually knows what she’s doing and know how to answer questions correctly.
Jimmy CIt is just dandy
daryel TNothing, the young lady was kind and very helpful
Jeff BBack woods animals running around in office, looked like a junk yard, made me purchase insurance when I had insurance.
Gerald Hrental person was real professional
rory rMileage was wrong
Chad BThe business was closed but offered a 24 hour key drop which was extremely helpful
Michelle Lmake sure the customer get a call back when message is left at other places.
lera wFriendly and very helpful!
Debbie COnly problem eould be the smell from animals
David MI will never use UHAUL again!!! This overall experience was HORRIBLE. I was told someone would be contacting me concerning my issues and that has yet to be done. I was sent to 4 different locations for pick up by your employees and upon arrival I was not able to be properly served until the 5th one. At every location the people who handled your UHAULs had nothing positive to say about the way your company and I guess I am a victim to what everyone else has experienced also. You needed to communicate better with your franchises concerning availabilities. Well...one f your rep told me they confirmed avaliabilty but when I got there they knew nothing and had not taken a call from anyone at UHAUL although I was put on hold for them to contact the store. This happened at 2 locations I visited. I have been overcharged and charged for items I did not request. My rental was reserved for 8:00am and was not fulfilled until after 3:00pm and it was at a location 45 miles from the original one reserved. By the time I received the rental I had driven over 150 miles to get it. I was quoted a price of around $120 and 0,4 a mile to pick up in Birmingham and return in Jasper to begin with. I was also given additional miles for driving all around the state to different locations that you sent me to. You changed my entire reservation and charged me otherwise and I wish to be compensated for this experience. I was given a $50 credit but I don't feel that is sufficient especially with me begin overcharged also. I was told by your rep that the charges would stay the same due to my inconvenience and my entire day being wasted. I would appreciate it if someone would reach out to me concerning this these issues ASAP.
Kimberly M.....
Justin WNo need to improve anything. Very friendly people and my experience was excellent.
Lacey Sthe heater did not work.. had to return and get another try.. wasted valuable time.should have been checked out before rental
Ruel PThis location states" its a requirement to take the Safe Movers insurance when it is an option that is offered by Uhaul". I have Full coverage insurance. When I called back to discuss that I spoke to customer service at 1-800-Go Uhaul, safe movers is an option, basically the owner called me a "liar", that I never discussed insurance with him, hung up on me. I in return called back, quoted the conversation verbatim that he and I had prior to the rental reservation , he then stated you are correct we did have that conversation. However, I was told that's their policy by the female employee that they require everyone at time of rental to get Safe Movers insurance. Also, I explained that I had rented a U-haul the previous weekend at another location that didn"t require after showing proof of insurance.
shirley RI dropped the trailer off after hours, so, I didn't have any interaction this time with staff. However, I personally know this business owner and they are great people and will help you anyway they can.
harold cMy only complaint isn't on the drop off or pick up location. It's the way uhaul does the mileage. I had to hunt down a drop of point and my pick up location was changed but the mileage wasn't. I had to drive 13 miles to my house from the pick up point and It was 20 miles to the drop of point and was still charged for extra miles. It's only a few dollars but adjustments should have been made. I've rented from uhaul many times in the past and never had this problem this was the first time.
Tangala LVery Friendly
James RWell trained friendly person. 100 % on the ball. A great experience
naomi pThe ease of getting connected to the trailer was not as simple as I would have liked. The location was on a busy street so backing for connection involved stopping traffic or waiting for all traffic to clear. The staff was very friendly and kind.
Denise TEverything was great.
jarret soriginally i was scheduled for quickee car wash in birmingham, al. after waiting i was given this location. where i was told i had a quarter more Gas than the truck had in it. this was corrected however. but i was delayed 1,15 hours due to both these problems.
Stanley LThey were the only bright spot in an otherwise horrible UHaul experience.
Susan A