Évaluations des clients East Wenatchee Mini Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de East Wenatchee Mini Storage

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Georgine S.
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My experience was great. The only thing I can think of would maybe be coffee and donuts . Lol It was a very good experience they were efficient , friendly, informative,the equipment was clean , The location was easy to get to. Overall it was a very good experience

rich H.
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Le client n'a pas laissé de commentaire.

Rachel E.
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Le client n'a pas laissé de commentaire.

Tabatha P.
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Le client n'a pas laissé de commentaire.

Eric S.
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Keep up the good work.

William W.
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I need a trailer about four times a year. Bthese guys make things easy. Efficient. Professional. Organized. Freindly. And the check in on line makes it safe during the covid-19

NEWTON H.
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no action needed,

Mark T.
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The cellphone pickup program is VERY complicated! Not the pick up location fault!

patrick P.
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Customer service was very friendly and professional

candice T.
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Le client n'a pas laissé de commentaire.

matthew B.
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The auto hauling trailer has no floor, and my tractor was too narrow to fit. The website does not indicate that the trailer has no floor. No refund, no nothing. The location I picked up at didn't offer me any help in resolving the issue, so I will use another company next time.

Tom S.
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Did not have refrigerator dolly in truck and they were not there to get me one. I had to call around town to find one and run and get it when I was short on time. Wipers on the truck are terrible and it was rainy.

Leigh M.
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Everything went really well. I will be using them again.

David L.
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I'm not sure what's going on with this drop off location. First off, it's not at all clear where to pull in and drop off a vehicle so I would not call this a drop off location. Secondly, the employee seemed to be having issues with customers. He snapped at me because I didn't know I was supposed to fold up the blankets (he said it was clearly spelled out on the contract that I had not been given at pickup), and apparently he snapped at the previous customer because the customer came out of the office and told me that he'd asked if his rental would be ready by a certain pick up date and the employee told the customer he couldn't "shit a vehicle on demand." Is that how UHaul employees act these days?

Leslie H.
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Le client n'a pas laissé de commentaire.

ALVIN D.
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Great service and very helpful staff

Eldee H.
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Le client n'a pas laissé de commentaire.

Jessica P.
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The rental equipment was not in the truck and it took over an hour to get the "kinks" or technical issues handled per the 24/7website. Had 2 people hang up in me after being put on hold twice.

AWAKA T.
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Le client n'a pas laissé de commentaire.

Tom M.
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Le client n'a pas laissé de commentaire.

Dan S.
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Le client n'a pas laissé de commentaire.

Keith K.
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Le client n'a pas laissé de commentaire.

Alejandro A.
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App doesn't confirm that all products were received (they were out of furniture pads but I was still charged for it). App doesn't tell you that you'll need additional items to confirm your identity for mobile pickup. Customer service said the estimated charge was just an estimate but no it'll charge you for everything with no way to remove it so something the customer should be aware of. Don't add additional items until you arrive is my recommendation so you're not charged for something they don't have.

joe W.
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Le client n'a pas laissé de commentaire.

Mike C.
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Over charged on millage

Amanda V.
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Reserved a 26' online but was given a 20'. I called location the day before to ask why/change (when I saw the 20' was in my confirmation) and was quickly told the 20' was the largest they had but when I picked up before hours I saw 3 of the larger trucks parked. When I returned that evening none of the 3 had been moved. The man on the phone was so quick to negate my wish for the larger that I doubt he even checked on my request specifics. He told me "take what you were given". The smaller truck made moving my 5bdrm house (incl. 2 car garage and 2 car shop) a longer, more expensive (movers time and gas) day than it should have been! I do not recommend online reservation with this location.

Sara S.
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Le client n'a pas laissé de commentaire.

STEVEN EUGENE R.
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Your website services needs alot of work!!!

John T.
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Employee wasn't familiar with car dolly, and gave me wrong information on how to use it. I rented the truck and dolly on Friday, loaded the truck and attempted to put the car on the dolly, but the front end of car was too low to seat on the dolly. The East Wenatchee Mini Storage was closed. The call center and the voicemail recording from the store said they were open on Saturday, but when I called, they were closed. I called the emergency number on the voicemail several times with no response. I called the call center to explain my problem, and they agreed to call the manager of the store. I called the emergency number again and finally got the manager. I explained my problem - what do I do with the car dolly that doesn't fit my car, and how am I going to tow it now? The manager did not like being disturbed on his day off, and was very rude, saying he was closed and it wasn't his problem. He agreed I could just leave the car dolly at his lot. When I asked what to do about towing the car now, he hung up on me. This is not a manager UHaul needs to represent them. I ended up having my wife drive the car all the way to Phoenix instead, which was a huge inconvenience for us. UHaul advertises 24/7 availability, but this was not the case in Wenatchee, WA. Worst experience we've ever had with UHaul, and we're longtime customers.

Greg D.
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Facility and staff are helpful, friendly and courteous. They are knowledgeable. Will rent here again...and skip the corporate reservation system as they are incompetent and not at all helpful.

Carlos C.
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Everything was perfect. Very profesional stuff.

Devin L.
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Le client n'a pas laissé de commentaire.

jeanene A.
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Le client n'a pas laissé de commentaire.

casimir L.
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Le client n'a pas laissé de commentaire.

Justin F.
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The truck was very well used. (Old) If I'm paying almost $500 for a day to use a truck, I think it would be a lot nicer then the truck we got. Not thrilled about the truck experience at all. Plus every time I went to use breaks they are squeaking. I give the truck a zero, unsatisfying to say the least.

Garret B.
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In and out in five minutes, no problems. Nothing to fix!

Kimberly P.
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Le client n'a pas laissé de commentaire.

Maria R.
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Everyone check in on line. I checked in on line so I could get in and out but ended in line behind someone that didn't and had to wait anyway. Or maybe two lines One for people who do and the other for people who didn't check in on line

Jaclyn C.
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The pick up and drop off were extremely complicated when using mobile app. I ended up needing to call customer service just to be able to do drop off properly. If office is open this could be a decent location for pick up and/or drop off, but I was not happy with the contactless pick up drop off.

Shawn W.
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Le client n'a pas laissé de commentaire.

Christopher G.
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These guys are the gold standard for U-Haul rental.

Elizabeth L.
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Le client n'a pas laissé de commentaire.

JUAN LUIS F.
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Le client n'a pas laissé de commentaire.

ELAD W.
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Le client n'a pas laissé de commentaire.

CANDISE M M.
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Le client n'a pas laissé de commentaire.

Donna G.
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Quick easy checkout with reservation.

Karen G.
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Thank you!

Carlo N.
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In light of Covid 19 the inside of the truck was filthy. We had to wipe down a sticky steering wheel and seat. The windshield was dirty and hard to see out of, had to clean that too. Was surprised it wasn't sanitized due to covid

WAYNE CARLTON C.
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Le client n'a pas laissé de commentaire.

Loren B.
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This location made the whole terrible experience with U-haul and the online app work out. The employee Pete was able to get me a truck on the spot after U-haul botched 2 requests one early in the week and one re-ordered and confirmed the day before. There was major miscommunication on these requests through the U-haul online system. Luckily Pete saved the day and got me a larger truck which helped sooooo much on moving day. Awesome customer service from East Wenatchee Mini Storage / U-haul local reps. I can see why they just tell people to use U-haul online because they can't always fix the online sites mistakes and don't want to carry the blame when U-haul botches your important day. Thank you people at East Wenatchee Mini Storage for going above and beyond even when the office was technically closed. LB Give 'em a Raise!

Leonard J.
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Good guys. Easy online setup.

Sande C.
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Le client n'a pas laissé de commentaire.

Kirk D.
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Le client n'a pas laissé de commentaire.

david M.
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Le client n'a pas laissé de commentaire.

Asencion H.
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Le client n'a pas laissé de commentaire.

PAMELA P.
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Pete at East Wenatchee Mini Storage is awesome! He always makes sure my rental process goes smoothly and that my experience is great!

Matt E.
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Fire any condescending, snarky, dishonest power tripping assholes in your Portland ‘Traffic Dept.' Then, repurpose it to actually be a service and a delight to customers rather than a department that would drive customers away if you actually had competition. I would do my utmost to NEVER use UHaul again because of my recent experience with them, however, Alex in Tillamook did a great job of salvaging some measure of any trust I ever had with your company. Overall, it's clear UHaul as a ‘partner' has gone way downhill and has become hard To do business with. But again, nice save and major kudos to Alex.

KYLE RAYMOND S.
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Le client n'a pas laissé de commentaire.

Lesli R.
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Le client n'a pas laissé de commentaire.

Daniel W.
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Le client n'a pas laissé de commentaire.

ANDREA LOUISE D.
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Everything about my experience with this location was amazing! Everything about my experience with Uhaul via their website/customer service line was terrible.

William W.
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Because we have rentals I have a need for a trailer on many occasions each time I rent from this location they are on top of things friendly organized efficient The place is spotless and their crew is easy to work with makes conducting business quite nice

Dan K.
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Le client n'a pas laissé de commentaire.

Daniel B.
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Le client n'a pas laissé de commentaire.

James R.
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Give this store an "Excellent" award.

Christina P.
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Le client n'a pas laissé de commentaire.

William W.
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I have a need fairly frequently to rent trailers and each time I've gone to this location they're fast friendly efficient and their equipment is clean they're very easy to work with

Thomas P.
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Le client n'a pas laissé de commentaire.

Robert B.
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Le client n'a pas laissé de commentaire.

TIMOTHY LEE M.
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Le client n'a pas laissé de commentaire.

CHARLES G.
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Drive 2 hours to pick up a truck and tow dolly only to be insulted and misjudged by young male employee. He kept calling my "entitled" instead of believing me when I told him my car would not work on an older tow dolly. That older tow dolly cracked my front air dam (stock) for which an insurance claim with U-Haul was started. The newer tow dolly worked well and did not further damage my front bumper/air dam. Then he told me that there would be an extra charge—he double-charged me for the tow dolly! Another U-Haul store manager requested that the regional manager refund for the second charge. I've had lots of positive experiences with U-Haul over the years. This is the only bad experience that I can ever remember having.

Rob R.
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Quick check in and billing. Very friendly staff. Thanks!!

Mark B.
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Friendly staff and easy in and out.

Heather B.
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Le client n'a pas laissé de commentaire.

DENNIS LEE G.
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They were extremely helpful! Moving went great! Thanks for your guidance!

Duanr L.
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The truck cab had not been wiped down. I would have expected that in our covid19 world. I brought disinfectant wipes to clean high touch areas, but was surprised it needed to be done. The truck sounded like there was an exhaust leak that should be checked out. Otherwise we had a uneventful day trip. Service counter folks at the location were unhelpful when asked for help checking out on line. He said "It is called uhaul, so uhaul. " I thought that was unnecessaryly rude on his part. Not all of us are tech savvy, but we got through the process ok once we figured it out. Thank you.

Stephanie D.
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Le client n'a pas laissé de commentaire.

EFREM G.
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Le client n'a pas laissé de commentaire.

MONICA G.
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Le client n'a pas laissé de commentaire.

Gary D.
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Great help in wenatchee

Cyndy J.
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The Uhaul trucks are parked in a gravel parking lot which was ok.There are only 2 Uhaul locations in the Wenatchee area aside from Cashmere. The East Wenatchee location is also where I stored my valuables so it was a very convenient location.

Deborah B.
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Seemed well maintained, however interior needed to be vacuumed. The windshield needed to be cleaned, as it was dirty enough to be difficult to see out of.

jay W.
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Le client n'a pas laissé de commentaire.

Brent K.
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There were two key drops that said "U-haul" key drop. It was confusing which one to put the key into. Also, we left all of the rented blankets and dollies, so the mobile application did not identify that we were returning those items as well.

CAROL T.
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Le client n'a pas laissé de commentaire.

Jodi J.
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Le client n'a pas laissé de commentaire.

Gerard M.
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Vehicle was dirty and had to be swept out before use (soil & branches), there was a major exhaust leak on right side exhaust manifold (carbon monoxide hazard). I originally scheduled to pick up @ 730 am but was unable to until office opened. I was told that I lost my reservation and the truck had been rented since I did not pick up @ 730. This caused great stress as I needed to move as scheduled or would not be able to close on house sale and purchase. The franchise owner said he might be able to help find a truck if I stopped being a smart-ass and a dick. I was shocked as i was not raising my voice or using abusive language, just highly stressed and surprised by the loss of my reservation. Upon returning the vehicle I was unable to check in via smartphone due to location service not working with the Uhaul site and was going to take photos of vehicle and drop key in drop box. I got out of the vehicle to do a walkaround and accidentally locked the key in the vehicle. I had the vehicle for exactly 48 hrs but have been charged for 72 hrs and was told I would have to pay at least an additional $150 for a locksmith to get the key out of the vehicle. This was the absolute worst experience I've ever had with UHaul or any other service provider.

JEFF A.
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Always great service from this location.

KEVIN A.
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The best in the valley!

John B.
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Le client n'a pas laissé de commentaire.

JOSEPH NEWTON H.
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Had to confirm availability through corporate office instead of local office.

DANIEL EVERETT W.
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The trailer was exactly what I needed and the staff was friendly,professional and efficient. Great business representing our wonderful Wenatchee Valley.

JAMES R.
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Le client n'a pas laissé de commentaire.

Kim C.
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This comment relates to UHaul scheduling: Provide insight regarding the pickup location sooner. We had to drive 4 hours out of our way to pick up a trailer in East Wenatchee that we had reserved for pickup in Ellensburg. We didn't know until the day before that we would have to drive an extra 4 hours.

ROXANNE H.
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I would like to know how and who is going to reimburse me for the quarter of tank of fuel that I paid for. The truck was not completely full.

Vincent N.
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Staff was both efficient and friendly

Michael P.
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Excellent. Upgraded our truck to a newer model for our cross-mountain trip.

Mark J.
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Le client n'a pas laissé de commentaire.

Todd M.
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The gentlemen at this location were very friendly and helpful. We were in and out quickly and enjoyed doing business with them. You have three to choose from in Wenatchee... I would highly recommend THIS location.

CURTIS D.
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Everything went very smooth. I checked in online the day before, which helped speed things up at the counter.

Non reviews have been submitted for this location.

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