Le client n'a pas laissé de commentaire.
michael C.
Customer Reviews for East West Ventures LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The truck was in bad mechanical condition. It shook horribly above 50mph. Very dangerous.
Debra M.No comment at present
Monica M.Running lights not working, and weren't working when I picked it up. Had to have mobile service come out to fix wire.
Peter B.Sorry, Idk. Everything is good
Joseph M.I got charged twice even though I brought the uhaul back in less than 24 hours
Angelica P.Make sure they have the vehicle that is reserved online or call the customer to let them know you don't have that size vehicle on-site. Otherwise my experience was good. Thk u
Valeria S.They were very helpful.
Michael P.There was no one on site even though it said it was going to be open at 9 am!!!
Cody A.Erbin rocks!
AARON C.Very courteous and helpful. After I got home I discovered I had lost a set of keys. I called and asked them to check the truck for me which they were very happy to do. Merci.
Carolyn J.Friendly staff. Helps you get hooked up to your trailer. Can't ask for anything else.
AARON C.Don't lie to the Customer!!!
Harry D.I was somewhat disappointed that the office was not open on the Saturday for which I returned the truck and had to go thru quite a process on my phone to return the truck but other than that it was a good experience.
Dan R.I got the tow dolly and the straps for holding the tires are torn where I couldn't go 55mph where I was so afraid that I was going to loose the car where I had to throw my hazards on and go 25-35mph or less so I will never use any equipment from this place every again and I had to throw a couple of other straps on that were not meant to hold a tire and the fenders were broken and stickers were missing prier to use and they closed early like 8min early and didn't even unlock there door to open up to the public. I can not be blamed for trailer inspection because there was no walk around and I was asked if I knew how to work the straps that was it.
Aidan B.The attendant was very responsive and processed our return very quickly, which was greatly appreciated, as we had another 3 hours of travel time ahead of us. I am sorry I did not get the gentleman's name, but I am greatly appreciative for his professionalism and assistance.
DAVID W.My name is Phyllis Robinson and this Uhaul Cheated me out of money and put the gas amount I used was a BIG Lie. Don't like what you did it's all good your day will come. I came out of kindness and your employee. Is a Cheater. Give me my money back.
Phyllis R.Great service online is the way
Jack T.One tire was low on air.
ISMAEL F.Very courteous and were helpful with changes I made to schedule.
John R.Calculate AND write down the estimated miles to better assess pricing. I did the math, and at the dealership the CSR asked me again the distance. I did not remember.
Matthew M.Very professional
Brian G.It would have been much better if the inside had been cleaned and not so filthy
Francis S.Pick up was easy with online check in.
Rachelle M.The only problem was that the dolly we rented had a messes up whelk and I brought it back to exchange but they had no more dollies. There was no offer to exchange with anything different and no offer to refund the cost. That was disappointing
Michael E.Outstanding service
Christopher N.The inside of the truck was not clean. the service was good and the truck drove well.
GLORIAJEAN H.Great service, and EZ pickup.
Kevin O.Truck was ready as ordered. Staff was friendly and courteous.
Thomas E.Great Service, quickly hooked up trailer and sent me on my way. This is my go to rental location
James R.make it easier to rent for more than 24 hours
Shaun O.Insisted that we owed more money and that we were late in returning the trailer. Did not want to change their stance even after showing them the original booking confirmation showing return date of 6/28
Jeff A.Easy-peasy-lemon-squeezy! Almost effortless transaction, good instructions, speedy process. Price was among the best, so easy choice - will do it again next time!
Bruce W.The staff was super friendly and nice and very accommodating!
Nicole R.Excellent customer service
Amos D.I was thrown around to everyone, someone changed my reservation got it changed back then I was told from one location that there was storage and then once the lady said I didn't qualify once she said I did she then said she didn't have anymore storage and this is the manager on butler at U-Haul in Chesapeake VA
Alasha D.Return was quick and easy. Employees pleasant and helpful.
RAYMOND S.Have the local person reach out once they see the rental paperwork
Richard P.The truck has liquid spilled and bottles and things left behind. I was in a hurry so I didn't have time to report it before I took the truck or had time for them to give me a new one. I was then charged for a cleaning fee. It was outrageous. What was supposed to be a $20 a day fee turned out to be an over $100 bill. I was extremely unhappy.
Francisco R.Vehicle might need cruise control. And not push out excessive amount of heat from the bottom of the floor.
A'Ram C.The online pickup/return did not work at this location even after I verified location settings were operating on my phone's browser. I'm very grateful I did not absolutely have to pickup or return the truck after hours.
James C.Tough to pull in a 26 foot truck and back up to the transport and get it out of there....seems like they should of had it ready and easier to pull it out
gil R.The website login can be an issue. I spent half an hour trying to login and missed my check in time, and had to get another check in time also support is hidden and hard to find on the website. Maybe make it more accessible to customers. I'm pretty efficient at navigating in websites and have used livechats for support before. Never struggled as much to find what I needed or logging in.
WENDYMICHELLE F.Great quick friendly service. I would use this location again
Kate D.Easy drop off location. Helpful staff. Closed on Sunday.
Augustus S.