Trash in the cab and low fuel tank. No paperwork given to document this before I drove off. However, the customer service was excellent when picking up the uhaul (she was really friendly and accommodating). Sub par service when I dropped it off. I had to go to Food Mart beacuse when I initially ordered this uhaul online from Mike Purdom's Wrecker Service within the same town, I was provided information from uhaul that the vehicle was available. When I got to to Mike's on they day of pick up (4 days later) they were 1) not open when it was posted as open (8:00 am) - called and told to come back later on ("maybe around 8:45" I was told) and 2) the vehicle was not in stock - no notice from uhaul was given. "Shit out of luck attitude" from Mike's Wrecker Service. Luckily Eastland Food Mart (within the same town) had something similar. Biggest complaint was that I was charged a fuel fee even though I filled the exact amount of fuel that was in there when I picked it up. There was no preliminary inspection and when I returned the keys, I was told to just leave them on the counter and have a good day.Justin P.
Customer Reviews for Eastland Food Mart
(U-Haul Neighborhood Dealer)
Pour nous contacter
Eastland, TX 76448
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 10h pm
- Ven - sam : 7h am à 11h pm
- Dim : 8h am à 10h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Picked up truck in Eastland windshield so dirty stopped in Cisco 10 miles and washed windshield. The truck is high and I had a problem reaching to the top. In the driver side there was a 1/2 bottle ofSprite andnapkins, cat food was spilledbetween the two seats cleaned up before my friends arrived to take me to Abilene which was where I had wanted. The dollie I wanted was not at this location I had to pick up at Abilene on Clack street.SANDRA R.
My last experience was great. This one not so much. No help getting the trailer hooked up, no pre inspection. I asked to change the drop off location before I left the store and was told it was done only to find out is wasn't. Went back to the store and asked why and got a shrug from the employee and said you(me) should have checked it before I left with the trailer. So it wasn't his fault. I will never step back into that store. I will even think twice about using a rental trailer again. NOT A HAPPY CUSTOMER.Wade G.
No number to call, barley any room to drop vehicle off, no key drop box anywhere.Bobby S.
The cashier at the Food Mart was unable to turn in the trailer via the UHaul site for some reason. The next shift cashier was finally able to complete the turn-in, after I called UHaul, and UHaul called the Food mart, several hours later. I was erroneously charged an extra $20 which UHaul refunded on my request.Jerry M.
Hello, I'm not sure who this is but I believe you have the wrong email for this person. My name is Andy Jones and this is definitely not Jonnie Akins. I would appreciate if this person was contacted to get the correct email address. This person has an old address and phone number listed for him and my current email. Nothing has been charged on my end but I just want to be careful. Merci.johnnie A.
I returned my truck to Eastland food mart in Eastland Texas 76448 on July 6th at 9:45 am and was charged for additional days. This was wrong. I went through the instructions on my phone for returning the truck. It confirmed the return was completed and tracked my location at Eastland Food Mart and said â€œa uhaul representative will contact you shortly.â€ I then confirmed with the attendant at the location, a female, and she confirmed I was â€œgood to goâ€. I have just now realized this mistake and will be contacting uhaul first thing tomorrow morning.Natashia P.
Le client n'a pas laissé de commentaire.Leslie R.
No commentJennifer G.
Le client n'a pas laissé de commentaire.AGAPIUS A.
Nothing, outstanding experience. Staff were helpful and friendlyrobert F.
This is my first negative experience with Uhaul. I've been slowly moving from Dallas to Eastland for the last year and a half. The woman who opened my contract on 4/23/22 was very professional & helpful, I wish I had asked for her name. My husband and I hooked up the rental ourselves. No one came to verify proper hookup. (It was hours later when I saw the text about verifying the equipment, and when I clicked the link it had expired.) We have a lot of experience with trailers, but for someone who's new to towing and hooking up trailers, this could've been a dangerous moment had the unit not been hooked up properly. Secondly, those trailers are pretty heavy, we rented the covered 6x12. Lifting a trailer tongue off the ground and pulling it forward to attach to the ball, that's more than most people can manage by themselves. To future renters, make sure you bring someone who can help you, or bring a jack. I typically pick up the rental in Dallas, and a rep always comes out to help hookup and ensure everything is functioning properly. I assume this is a Uhaul policy. We checked tire pressure and brake fluid, and all 4 tires needed air. Everything else about the unit was fine, it was clean. I asked for a 2 day contract (wishful thinking on my part HAHA!), and after those two days, I realized I needed more time. I called Eastland Food Mart, the same woman who opened my contract answered, and she was able to add two more days for me. I called again on the 4th day and asked for 2 more days. This time a different woman answered, and she was unsure how to update the contract, she asked me to wait while she called her superior for directions. She called me back within 30 minutes and told me not to worry, to bring the uhaul back when we were done and we would settle the bill then. As a courtesy, I called again on the 6th day (4/28) to ask for more days, and this time a man answered. He told me to come to the store to discuss the matter. I explained, I'm still moving, I'm 130 miles away from Eastland, I need to extend the rental. He told me to bring the uhaul back when I'm done. After this conversation, I stopped calling every 2 days to update Eastland Food Mart. Finally, after 12 long days of moving, we made our way from Dallas to Eastland to drop off the uhaul. We were at Eastland Food Mart between 4:30-4:45pm on Wednesday 5/4/22, (not that anyone else is going to care, but Wednesday Night church was at 6:30pm, and I was not about to be late to church because of this!) we unhooked the trailer ourselves, and went inside to pay. The man at the counter took one look at my paperwork and said "You need to take it to Mike's Wrecker," which is about 6 miles from Eastland Food Mart, and its southwest of the direction we needed to go to get back to Dallas. I responded, "I picked it up here, why do I have to take it over to Mike's?" He told me they didn't have space for it, and I was supposed to call before dropping it off. What?! If he wanted me to call before drop-off, I most certainly would have! But in 3 separate calls, all of the employees I spoke to at Eastland Food Mart had assured me to bring it back to their location when we were done. Honestly, I was upset! I was ready to re-hook the trailer up and go to Mike's Wrecker in hopes that whoever was at that location would be helpful! My husband brought me to reality: if we go over to Mike's, were going to be late for church, and more importantly, we picked it at Eastland Food Mart, not at Mike's! Thirdly, I had been calling every two days and they kept saying "bring it back when you're done." Eastland Food Mart had plenty of room! We neatly parked the rental next to the others of similar size without blocking driveways or any other rentals. Uhaul emailed the invoice Monday 5/9/22, and it shows I didn't return it until 5/5/22 9PM, so there's an extra day on my bill. Since I wasn't using the app, like I have in the past, I probably won't be able to prove it. Looking back, I should've taken the time to re-download the uhaul app, apparently, I should've handled this with artificial intelligence instead of human beings, which is frustrating to realize, but I guess that's the reality of the world we live in these days. 1/5 stars.Krystal M.
No ac in truckCHRISTINE D.
It might be a general issue with uhaul, however the lights connector harness was to short to connect to our vehicle so we weren't able to use lights during towing. You should specify, on your website, renters need to have harness wiring extensions available for use of blinkers and lights.Barbara S.
Le client n'a pas laissé de commentaire.Cloda D.
Le client n'a pas laissé de commentaire.Arlen D.
The guy was supposed to attach the trailer to my truck and he put it on and asked me if I could finish loading it on because he didn't know how to do it. I said I m surprised that the company didn't train him on how to do it. I was leaving and found out he didn't screw it down all the way. Get someone who knows what they are doingDEBRA JEAN B.
Le client n'a pas laissé de commentaire.Timothy R.
Le client n'a pas laissé de commentaire.CAROL T.