Évaluations des clients Ebenezer Auto Repair

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Ebenezer Auto Repair

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MICHAEL S.
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Super quick and easy in and out, easier than most locations I've used

Robert L K.
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At first, the operator asked me for all my information, including credit card number. I pointed out that this was all done on-line, and then he realized that was correct. Apparently, I was supposed to get a number to access a key lock box to pick up the truck key, but I was not aware of any such number. But, the experience was otherwise fine, and everyone was polite and helpful.

mayra H.
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Le client n'a pas laissé de commentaire.

MaryLauren A.
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Le client n'a pas laissé de commentaire.

Phillip K.
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Young kid I would guess to be possible 20 years old sitting behind counter playing game or occupied in some way with his phone during business hours. I spoke to him, hello I am here to turn in my rental truck. He said: “The drop box is right there.” I said: “No, you need to come out and check the truck out and inspect it. He wasn't too thrilled but got up and followed me out to the truck to inspect it. * I won't belabor the type of inspection he did or the lack thereof but basically I had to make sure certain things were at least observed and noted. Places that were on the truck at the time of pickup and the gas level at 1/4 tank, returned with the same amount or slightly more. All of that to say this, I will definitely use a different drop off location in the future if I rent another U-Haul for another move.

Ryan M.
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I had requested to rent a truck from a location directly across the street from me where I rent a storage unit I was clearing out, and where I have rented U-Hauls twice before over the last 8 months. On the morning of moving my rental location was moved to a location 1.5 miles from my house in a bad part of town. I had to make the half hour walk to pick up the rental where a young kid had to call someone off site to talk me thru the rental over the phone. I received the rental and upon getting in there was a very strong odor of urine radiating from the cab. I looked in the cup holders and it looked like dried liquid from what I surmised was a cup of urine someone had in the cup holder that had leaked. It was a 90 degree day in Colorado and my only option was to keep the windows down during the time I used the truck as the smell was unbearable. I have rented from U-Haul both trucks and storage units over the last 15 years and am generally very pleased with your services. This one was upsetting. Although you have not lost me as a customer, I just wanted to take a moment to share my experience. Thanks for your time.

Brady C.
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Wow, what a fiasco. Ebenezer Auto Repair had my trailer sitting out front but repeatedly told me it wasn't mine and that they didn't know why UHaul kept sending me over there. They were rude and didn't care at all. I tried calling UHaul and kept repeatedly being put on hold until finally someone told me I just needed to go back over. That didn't work so I actually drove to the location at 8150 E. Colfax in Denver and spoke with someone in person. The person I spoke with is Robert and he was an absolute saint, thank you Robert. Someone from corporate needs to contact him and let him know how well he handled the situation. He had to cancel the existing reservation and create a new one for the same trailer so that I could take the paperwork he generated back over to the original location and basically tell them they needed to release the trailer to me. That finally worked and all they could say was "sorry, we've had some employee issues today." Again, they could not have cared less. In addition, the place was an absolute pit. The whole ordeal took me 3 hours and needless to say I was furious with UHaul but relieved I finally got my trailer for the trip we were taking the next morning. PLEASE do not utilize this location for customers in the future.

ANDREW K.
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Le client n'a pas laissé de commentaire.

Sheryl K.
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Le client n'a pas laissé de commentaire.

Jacob G.
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These people were awful. I couldn't believe how inept they were. I checked it out myself because all they said was “drop there”. They were late to even show up.

Jacob M.
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Uhaul moved our original pick up location on the other side of town. Upon arrival to the new pick up location we were the only people in line and it took over 30 minutes to get the vehicle. When we went out to the 10ft box truck the gas was under the appropriate level and the check engine light was on. This isn't the first time I have received questionable equipment and sub par customer service with Uhaul. I will be using Ryder from now on whenever I need to use a box truck.

Ben C.
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Le client n'a pas laissé de commentaire.

Jeffrey B.
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I had to wait for someone to show up after calling serveral times. I had call the office on Unita and colfax just to get information. I went to 1400 North havana St. Aurora Colo I was not happy with the service at all never really explained the contract to me was lied to about opening and closing me I would never go there again customers are not important there...

Michael R.
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Le client n'a pas laissé de commentaire.

ronnette T.
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We didn't have a ramp on there and it was hard on us that's why it took 15 hrs to move a one bedroom apartment that is not the business

Matthew N.
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The truck needs an alignment bad. Truck started shaking and wobbling once it reached < 30-40 mph. Initially; it felt like the wheels were going to fly off, but eventually, the truck would settle after traveling a quarter mile or so going that speed. Just a recommendation for future families/users. Other than that, the truck ran great. Regardless, I appreciated the access and service of the truck. Thank you. - Matthew N. (21007678)

Cynthia W.
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Le client n'a pas laissé de commentaire.

GWENDOLYN S.
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Nothing

william S.
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Le client n'a pas laissé de commentaire.

Alexander L.
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Le client n'a pas laissé de commentaire.

Agatha P.
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Be advised, this location is at a mechanic shop. If you're looking for a polished boxed store location, this locale isn't for you. Nacho treated me with respect and was patient to understand my needs. He was up front and very personable. Should I need a 10' box truck again, I will most assuredly use his service again. Very clean 10' box truck with a key drop box for after business hours return.

Kevin R.
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Friendly, courteous service. Although, my 9:00am wasn't able to be checked out until 9:50. I was tardy, they were tardier. I'd still use them & recommend to others.

Robert H.
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Le client n'a pas laissé de commentaire.

Boubakary S.
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Le client n'a pas laissé de commentaire.

michele R.
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These folks for kind was an easy process!!

SPENCER L.
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Le client n'a pas laissé de commentaire.

Evin W.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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