Great experience.
keith b
Customer Reviews for Economy & More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
AAA+++
Kevin VHe was rude and didn't credit us for the extra gas but he charged us for mileage. We did not go anywhere else and yet we went over on mileage? I think someone needs to be retrained. He was just sitting there not doing nothing and acted like it was such a hassle just to check us in. He didn't have a name tag and he did not offer his name. Worse experience ever. Unacceptable!
alazaro tGeorge was amazing, kind and very professional
trish hDrop off was very easy.
Kathy MAll good
Robert TAucun
Scott CExcellent service. Renting was easier than I expected. Equipment was clean and well maintained.
James MI am not a fan of th3 truck share program, last week I had to cancel because no one could get me the key
SANDRA Jquick easy dropoff
Joel CThe leasing agent lied to us about the rate and dropping the unit off at a different location. We were told that we would pay for only one day rental and when we dropped the unit off 10 hours later we were informed that we had to pay the full three day rental. I will be giving U-Haul and very poor review on the internet.
Dennis MVery good customer service thank you all made our move a lot easier. 100 % satisfied
MARIA GStaff were extremely friendly. In and out in about 10 minutes.
Janet RLacy was very knowledgeable and helpful. She was very polite and personable, too.
wyllow wVery friendly and helpful people to help. Ordered online and paperwork was ready when I got there. One of the easiest and fastest u-haul experiences ever. Many thanks.
DAMIAN Dsame as the other comments.
DIANA DMy complaint is the road in off the street was horrible for an RV....giant pot holes and the poor thing got tossed around really could use some grading at the least. The lady there was great though.
sam yCustomer service above and beyond. Wonderful location to deal with.
William HFriendly helpful service don't change anything
Arlen DVery helpful excellent job
Donald BVery friendly and welcoming.
RACHAEL TTake that 8 foot pick up truck off your site cuz you don’t have any!
Sandra BThe location was supposedly open at the time I returned, but there was a sign on the door saying they were temporarily away. Again, this was not the location I was supposed to drop according to my reservation. I was supposed to drop at 10890 US Hwy 190 E, Point Blank, TX, but when I got there, they said they were no longer affiliated with U-Haul, so again, I had to drive out of my way to return the truck. U-Haul needs to get their system organized.
KYLE WThe lady who takes care of Uhaul here is great, went above and beyond to take care of me and make sure I was prepared for my journey from Texas to Maine. Had to modify reservation which entailed a lot more than just modification, and the rep at this location, along with the regional rep, worked through my situation and helped tremendously. Highly recommend this site specifically to anyone in that area.
Jeffrey D3 different locations with all the same name in Livingston Tx. I was scheduled for 8am and was there the people where not. They didn't open till 9 am. Then Wanted to Charge ME extra days rent because I WAS LATE. They where the ones late. They Need to have a better drop off site because GPS brings you to 1 of 3 with same name. Good luck trying to pick the right one. I WILL not be returning to the location and almost Will not use U-haul again. Me not using them won't do anything but I hope they see this review
JOHN SFill up the gas tank PRIOR to customer picking up so that they don't have to do it as soon as they leave the lot. Keep better track of where truck is rented from so that it's at the proper lot NOT down the highway thus making customer wait.
Laszlo CNeed a sign with the address because it is hard to find the location
Mike FThe attendent was awesome at both places
Bethany TNothing all was good. I wo you wouldn't change anything.
Janis CNothing yall do a excellent job
RICHARD BOn line check on of vehicle would not work for us. Website very difficult to navigate to show vehicle returned. Had to email company of return.
PATRICIA MYour online system is worthless! You have no idea where or what trucks are available. when I know SEVERAL are available your online and phone in tells me none is available in size wanted absolutely worthless! How your dealers make any money when trucks are there not reserved or rented and you tell potenital customer to drive 30 plus miles in another direction to get a truck!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
dana bThe manager was polite, helpful, and very easy to work with
William MTammy is always great.
Steven HY’all was great! I loved that 10’ truck!
Peggy rVery friendly and extremely helpful
Ava RIt went well....
Larry DI was told to drop off truck at location in Pointblank that no longer takes u-haul trucks. Next morning found another location to drop off at, and nobody showed up at 9 as shown on the website. I also called the u-haul number numerous times during the time I had the truck, and was hung up on, right after a recording tells me u-haul was having issues, to call back later. This happened several days straight. Very poor customer service.
DONNA M