Le client n'a pas laissé de commentaire.
KENT P.
Customer Reviews for Economy Auto Rental
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
No improvements from me just a big THANK YOU to the staff and the customer focus they showed to me.
MICHAEL A.No one to help.
Kenneth W.The truck was pulled up and ready to be driven away when I arrived. Management was friendly and efficient as always.
Joseph C.The moving blankets were wet. Also, it was very inconvenient to pickup at this location, which I did not pick when I scheduled my trip.
Scott K.all
Rhonald M.This is the greatest Uhaul Rental Ever! Thank you so much!
Joseph B.Renting was easy and went well. I will recommend it for my friends.
ROBERT R.Towson Economy is a great establishment - will rent from them in the future!
WILLIAM W.The person I dealt with at the counter did an excellent job of customer service. He had the truck ready to go when we got there.
Kim S.When truck is ordered confirm pick up location
Wayne T C.egerything is ok
GILBERT D.All went well. Great experience.
Andrew S.Margaretta is always great.
TERRY W.Thanks as always!
Ryan H.Good experience. Thank you!
GILDA A.Confirm that I would be returning when the office would be closed. A heads up would have helped. Other then that, all worked out!
Joslyn H.You have made it out standing so I don't believe that there's nothing else you need to do, thank you . The service's was very welcoming and pleasant If I graded I would give the workers an 10 all across
Nicholas M.The person taking care of me was excellent.
richard A.After picking the trailer up and stopping for gas I noticed one of the four tires was very worn and on my 800 mile trip I was concerned about it failing. I did make it though. Also when I dropped it off at aCitgo station he took my paperwork and didn't give me a receipt! I took pictures of it dropped off in case of any disputes
DONALD D.Always friendly and helpful service.
Joseph C.I returned the truck clean and well managed with no damages to the property rented to me. I went To check my receipt and there's a cleaning fee on my receipt when the truck was returned cleaned.
Charles S.App failed to work, and website was super slow. And in the end, it crashed telling me there were no pictures of the equipment loaded, when it never asked me for those pictures. It was entirely unclear if I was OK to proceed or not based on the website error message, but when I checked with the person inside they said I was all set. Annoying not to have the app work well. ow/ was great and worked very well for my needs
Michael H.Truck is always ready and service is always friendly!
Joseph C.The right side mirror could not be adjusted so that driver could safely see surrounding traffic. No manual for truck inside vehicle.
ALAN P..
Kelly F.I was not told at the time of renting the truck that I needed to perform the online return procedures prior to putting the keys in the collection box. So I parked and locked the truck, returned the keys to the box and then attempted to check the truck back in online. Obviously I had issues because I was suppose to photograph the mileage and inside of the vehicle which I could not because I had already returned the keys. I did my best with the situation and called customer service for assistance. I really hope I'm not charged the extra 20 $as through no fault of my own I was not able to check the truck back in correctly. Im.pretty disappointed in this location and would not suggest it to a friend based on this lack of communication.
JUDITH D.Cool
JOSEPH S.Agent was very accommodating given I needed a truck at the last minute.
GARLAND C.Sandy needs fired
DILLON R.Not a thing everything went well easy no problem and the receptionist was very polite great job thank you
BEVERLY M.Costumer service very poor and rude.
Manuel S.The woman who checked me in was very nice and efficient.
SCOTT I.It was very cramped and there was no place indicated for parking a 20' truck.
KIMBERLY K.I appreciate that everything was clean and employee wore a mask.
Nikki B.Responsible
CAROL C.Not try to automatically slap extra charges on (ex 2 periods when it was only one)
chris O.The front of the truck was DIRTY. The two front seats had dog/cat hair all over and smelled awful. I travel a lot so I'm always prepared w/cleaning supplies & gloves especially because of COVID-19. So, I had to take at least 15-20mins to clean those seats and wipe everything down inside.........doors, dashboard and everything else that we would be touching. I used Lysol Disinfectant Wipes(I cud see the dirt on wipes) and the spray. I also had to hang an Air Freshener Tree on the review mirror. After all of that we were ready to go. Truck was good on gas I will say that. BE AWARE: My rental time was 8am - 4pm. I went over 4hrs and was charged a whole day and a day is not 19,99 $. Please ask about overage. The No Contact Pick Up and Drop Off (using cell phone only) is convenient but it can be a nuisance. It involves answering plenty questions and taking plenty pictures. So, to check in and then clean the truck........it took me awhile to actually pull off of that lot. Would I refer a friend or relative ðŸ¤"? Yes but............Next time I would have a representative help w/pick up. (my suggestion) I think if I'm gonna pay all this money for this service.......then this should be full service. I don't get a discount for cleaning the truck or for using self check in/out. It all was VERY TIME CONSUMING and a lot of work!!!!
Robin L.I was directed by the local office to call the 800 # for best rates. I got a rate and even an email verification of how rate would be calculated (which I had to request). The rate I was initially given and the way it was calculated were not honored at the local UHaul in Towson, costing me about 100 $more than I expected. I don't appreciate UHaul's "Bait and Switch" routine. Don't expect to get what they offer you. I complained to Uhaul, have not heard back from them yet.
BERNADETTE K.Always friendly efficient service!!
Joseph C.One complaint. The key did not work on the driver's side lock on a number of occasions, so I would have to unlock the driver's side door and climb through to the Driver's seat.
john B.Always friendly, efficient service!
Joseph C.Women completing the paperwork for pick up was rude. Other wise great experience, rest of staff was awesome.
Erik C.The associate I spoke to was extremely rude and refused to connect me to a manager. She was rude from beginning to end and very unhelpful and quite frankly full of herself. I will not return ever, which I'm sure does not bother you, but sincerely hope she finds the good spirit and customer service she needs. I pray for people like her and hope she finds her way.
Davion K.