Évaluations des clients Economy Auto Rental

Costumer service very poor and rude.

The woman who checked me in was very nice and efficient.

It was very cramped and there was no place indicated for parking a 20' truck.

I appreciate that everything was clean and employee wore a mask.

Responsible

Not try to automatically slap extra charges on (ex 2 periods when it was only one)

The front of the truck was DIRTY. The two front seats had dog/cat hair all over and smelled awful. I travel a lot so I'm always prepared w/cleaning supplies & gloves especially because of COVID-19. So, I had to take at least 15-20mins to clean those seats and wipe everything down inside.........doors, dashboard and everything else that we would be touching. I used Lysol Disinfectant Wipes(I cud see the dirt on wipes) and the spray. I also had to hang an Air Freshener Tree on the review mirror. After all of that we were ready to go. Truck was good on gas I will say that. BE AWARE: My rental time was 8am - 4pm. I went over 4hrs and was charged a whole day and a day is not $19.99. Please ask about overage. The No Contact Pick Up and Drop Off (using cell phone only) is convenient but it can be a nuisance. It involves answering plenty questions and taking plenty pictures. So, to check in and then clean the truck........it took me awhile to actually pull off of that lot. Would I refer a friend or relative 🤔? Yes but............Next time I would have a representative help w/pick up. (my suggestion) I think if I'm gonna pay all this money for this service.......then this should be full service. I don't get a discount for cleaning the truck or for using self check in/out. It all was VERY TIME CONSUMING and a lot of work!!!!

I was directed by the local office to call the 800 # for best rates. I got a rate and even an email verification of how rate would be calculated (which I had to request). The rate I was initially given and the way it was calculated were not honored at the local UHaul in Towson, costing me about $100 more than I expected. I don't appreciate UHaul's "Bait and Switch" routine. Don't expect to get what they offer you. I complained to Uhaul, have not heard back from them yet.

Always friendly efficient service!!

One complaint. The key did not work on the driver's side lock on a number of occasions, so I would have to unlock the driver's side door and climb through to the Driver's seat.

Always friendly, efficient service!

Women completing the paperwork for pick up was rude. Other wise great experience, rest of staff was awesome.

The associate I spoke to was extremely rude and refused to connect me to a manager. She was rude from beginning to end and very unhelpful and quite frankly full of herself. I will not return ever, which I'm sure does not bother you, but sincerely hope she finds the good spirit and customer service she needs. I pray for people like her and hope she finds her way.

Excellent facility, great people, good service

Nothing. Using the mobile app was easy picking up and dropping off. Customer service was outstanding. Even had an extra free mask for me which was an above and beyond thing for me. Great experience all around.

This location failed to record that the truck I picked up only had 1/2 a tank of gas in it. Problem for me upon returning it !

$4 in fees so it isnt $29/day, that is called a lie.

Friendly and efficient service!

Margarita is GREAT!!!

everything was clear both on the web site and in checking the truck out and upon the return. The owner of the site was courteous and efficient.

Simple, easy, clean and took care of business, rented from this location twice in the past 3 weeks, all good.

Second time renting from this location. Always a pleasant staff, no issues....A+++

Perfectly located it was exactly 1.5 miles to go to where I needed to go and then 1.5 mile to come back. The staff was great thank you very much.

Smelled like cigarette smoke

Staff was friendly and helpful.

This was the best experience I have had renting a UHaul. I greatly appreciated the attention to high-level cleaning both in the van and in the office. Very pleasant and professional interactions, and I have already recommended this location to a friend who is planning a move.

In and out quickly

Excellent service! Great staff! Highly recommended!

The online pick up process took way too long. Some of the photos I took had already been submitted and the secondary contact information should have been set up prior. It was nearly 1/2 hour of wasted time.

Put a fuel estimator on line. I even without the contract in hand I knew how much gas I had picked up. It would have been useful to access a generic estimator online so I could calculate how much gas to purchase.

U-Haul associate was very friendly and accommodating. I would definitely go back here.

Great service!

This is rgw

Truck was very well used (over 110,000 miles) and the driver door did not shut properly. The truck was not left where it was supposed to be (front of the lot versus back of the lot). In addition the mobile app check in and check out process was extremely cumbersome and did not accept my mileage photos.

At 130 am it was closed on Sat.

This was smooth and easy. I'd go back.

The check out was so quick, thank you to the driver who brought the truck up..

The experience for me was effortless. The staff was friendly , professional and informative. The truck was clean and we'll maintained! (They also had Halloween candy for the customers to enjoy! ??)

This is not a good location to rent a trailer. They let me leave without the lights working so I was left to my own devices to get the lights hooked up.

Excellent service very nice place