Great service very friendly staff . Definitely rent again in the futureRobert J.
Economy Gas and Food Mart
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Steven S.
box was not swept outMICHAEL D.
Le client n'a pas laissé de commentaire.David B.
Don't use mobile check in - choose over the counter. Its easier at this location.Megan F.
make billing clearer original invoice was 101 $. My final bill was 128.36. I ordered & paid for a 15' truck but only got a 10' ??? Looks like a got shortchanged here??? Had a 2,16 $ 'drop off charge at Frazer location ??? even after the truck was returned clean and filled with gas the WAWA gas station across the street. Return process was simple but not informative or documented in any way?? Pick up site was friendly and quick, although I was given the smaller truck???MICHAEL D.
I will never rent from you again. i had the worst experience renting the truck. I was supposed to pick up my truck at 9am and the place did not open until 11am. I called customer service to find out what was going on and they sent me to another location. I go to another location that was 45 minutes further and the truck I was promised was not there (26ft). I called customer service again and I was on hold for another 20 minutes so I just hung up and took a 15ft truck that did not feet all the stuff I needed to take. After returning the truck I was charged another 10 $for going over the mileage??? I don't understand why if it was not my fault I had to go to another location because the first placed promised was not open as per my reservation.elissa V.
I was disappointed with this transaction. Our truck wasn't at the location where they said it would. It was very inconvenient fir us and we ended up renting two smaller trucks that didn't accommodate our needs. It made our moving experience a nightmare.Charles T.
Le client n'a pas laissé de commentaire.Grace M.
Le client n'a pas laissé de commentaire.George T.
Le client n'a pas laissé de commentaire.Neal M.
Le client n'a pas laissé de commentaire.Karen J.
The front of the truck was covered in grass from the lawn that was recently cut. There were no ramps or quilts/blankets available. The cost at 99 cents a mile is extremely high and you advertise 19,99 a day and it was 29,99 for the day plus the mileage. I am very dissatisfied and the owner is aware. I would like a refund on the total amount charged to my debit card.Sophia W.
Drop off was easy. Didn't really have to interact much with man at store.Gary B.
Le client n'a pas laissé de commentaire.Thomas B.
Le client n'a pas laissé de commentaire.Kirk R.
The truck that we rented cost us 130 $. When we arrived to get the truck the app didn't work to pick up. Went inside to pick the truck up, the location was ok. We did not check the back of the truck being leaving this lot assuming that it would have been inspected prior to renting out to another person. When we opened the truck to load our home belongings, the back of the truck smelled like trash and the floor was greasy and slippery. We had to lay down tarps and cardboard just to make sure our personal belongings didn't get damaged from the completely disgusting floor and that we didn't slip on the floor. I would recommend for customers to check the back of the trucks before pulling out of the pick up lot and for the people renting them to better check the trucks upon return.James C.
Drop was a very easy painless taskCambell H.
Upon arrival, the woman working the counter was having a problem with her register. A man in front of me was trying to pay for gas but her register wasn't cooperating. By the time I got to the counter she yelled â€œI don't know what you want! I can't do anything for you!â€ I informed her I was just trying to return a U-haul and she said â€œI'll take it but I'm about to fucking quit real soon!â€ I didn't appreciate being yelled and cursed at. Very poor customer service.Denielle U.
Lisa assisted me in the morning and she was professional and courteous. Small problem with the printer but that did not interfere with the great service. Thank you. JimJames R.
Customer service was good are very friendlyRichard M.
Le client n'a pas laissé de commentaire.Kirk R.
Le client n'a pas laissé de commentaire.kirk R.
Le client n'a pas laissé de commentaire.stephen C.
I ordered thus truck over the phone with a very nice lady ...... Paid in Full that day ! Picked up the truck just fine ! Returned the truck the very SAME DAY it was rented for ..... I DID NOT HAVE THUS TRUCK OVER NIGHT !! ..... The drop off location charged me fir 2 more days ??? On a truck I already paid for ??? In full !!!!! I have been charged 3 times what it should have cost per my reservation !!! Now no one seems to be willing to fix this ???? Someone or everyone at the drop off place messed up royally ..... are they not willing to admit that fact ? I'll be calling BBB ..... and Corporation !! This should have been fixed already ..... I refuse to pay fir someone else's mistakes or lack of knowledge of original contract !!John C.
Le client n'a pas laissé de commentaire.Carol M.
Le client n'a pas laissé de commentaire.Kathy A.
Le client n'a pas laissé de commentaire.Charles K.
This location was very welcoming and very helpful would not change a thing. But they could advertise morerichard M.
Le client n'a pas laissé de commentaire.Sherry S.
All was great.James W.
Le client n'a pas laissé de commentaire.WILLIAM R.
Very busy gas station. You have to wait until the attendant has free time to finish your transaction.WILLIAM R.
The agent was friendly and efficient. We will be back soon to rent again.Robert C.
Le client n'a pas laissé de commentaire.Cheryl M.
Le client n'a pas laissé de commentaire.Amy B.
All fine. Good job!Larry G.
Le client n'a pas laissé de commentaire.Cheryl L.
The place is called Sunoco, not Economy Gas and Food Mart, was hard to find.Brenda L.
Le client n'a pas laissé de commentaire.Bryan L K.
The clerk did not do a walk around with the truck. There was damage to the truck box that should have been indicated.matt S.
Le client n'a pas laissé de commentaire.ELLIOT F.
Le client n'a pas laissé de commentaire.Teresa C.
Le client n'a pas laissé de commentaire.Gary-Michael T.
Le client n'a pas laissé de commentaire.Ronald K.
Le client n'a pas laissé de commentaire.Jeffrey P.
Your pickup/drop off location questions should have the same questions so that you can compare the answers. Drop off location was adequate but there should be a way of scanning in keys when they're dropped off, especially when dropped off in person. I was not even offered a receipt. Because I trust people in that area, everything was fine, but I would not drop off a truck without a tracking receipt in most of the country. This is a relatively easy fix for your company, and in 2019, it's very odd that such a large and important brand does not have matching tech. This was not the fault of the drop off location -- the solution here has to be top-down from your company.Andrew P.
Le client n'a pas laissé de commentaire.Jasmine M.
Le client n'a pas laissé de commentaire.Kristen D.
Le client n'a pas laissé de commentaire.Lawrence M G.
I was charged 25 $for fuel and for 2 dolly's wheb I was told that 1 was no charge because he didn't have an appliance dolly. There is no way I used 25 $in fuel, I put gas in it before I returned it.Holly T.
Le client n'a pas laissé de commentaire.Tim M.
Le client n'a pas laissé de commentaire.Jim S.
Le client n'a pas laissé de commentaire.Robert T.
Le client n'a pas laissé de commentaire.MARK T.
Le client n'a pas laissé de commentaire.lynette R.
Le client n'a pas laissé de commentaire.Michelle H.
the man was very courteous and explained what I need to do so thanks to the man at Economy Gas & Food MartTodd D.
I would have thought the gas tank would have been full, when I got in it was at a quarter of a tank, with most rental agencies the tanks are always full this just struck me as odd.Lawrence E.
cashier wasn't the friendliest. she seemed bothered that I came back in asking for my dolly. however, upon return she was kinder.Kristy F.
Not the location I chose. When U-Haul called to say the trailer was not at that location, and I would have to travel to the next county...they failed to mention the truck was not at my pickup point too. Cost me a 40 $Uber to get there. The U-Haul rep at my pickup point was of no help.Alexander M.
The woman was rude the day we picked up the van and the man on duty upon returning the can didn't seem to know what hat he was doing.Emma K.
Le client n'a pas laissé de commentaire.PAMELA C.
Le client n'a pas laissé de commentaire.gubbi R.
Le client n'a pas laissé de commentaire.nathaniel K.
It took over an hour to actually rent the man was rude and did not know what he was doing rude to myself and my childrenRebecca C.
Windshield not clean at all. Overall truck was clean inside and out. Definate language barrier in talking with store clerksdaniel S.
This location told me the truck was not available but I was able to rent it online. Online it was available. It seems like this location does not know how to run their Uhaul business. I had to walk the employee through some steps of the transaction prior to renting and Upon returning the truck. To me it was common sense. I was very unhappy with this location for renting from U-Haul. It was more of a hassle.Robert R.
Great service great location Very professional and knowledgeable attendantFrancis W.
Le client n'a pas laissé de commentaire.Bill K.
Check-in and Check-out could be quicker. Policy of 1/2 full gas tank when picking up and dropping off is in-exact. Much rather have Full and Full, then customer knows what is required. If not returned in Full state, then U-Haul knows exactly what to charge. If you have to take it somewhere to be filled, that should be a flat charge in addition to the fuel charge.Bill K.
Terrible experience! Wouldn't rent from this location again and I will make sure none of my friends or family rent from there.Amanda B.
Le client n'a pas laissé de commentaire.Adelaide Z.
Instead of just giving me the piss poor answer of saying the gas gauge is broken and to not worry that it is completely full the workers should actually checkHENRY B.
Le client n'a pas laissé de commentaire.Karen D.
Le client n'a pas laissé de commentaire.John R.
Le client n'a pas laissé de commentaire.Melissa K.
Le client n'a pas laissé de commentaire.Peter K.
Le client n'a pas laissé de commentaire.Robert S.
Check in was fastRandy L.
Nice quick, easy rental. Very easy and great place to do business with.anthony M.
Le client n'a pas laissé de commentaire.sandra N.
Better computer system very slow service.John W.
Terrible customer service. Rental location inside total mess. Gal helping was nice but could not leave building to help hook up as it was a gas station/ store. She was behind can register.Dean P.
Better communicationJohn W.
Better customer service. Arrived early to pick up equipment. We told to take a seat because she was busy although I was the only person in the whole store. Proceeded to wait for an hour and a half for her to check me out.JACK J.
I did the express pick up & it took over an hour to drive away with the truck. Horrible service.Jonathan L.
Le client n'a pas laissé de commentaire.RON M.
I needed the Van earlier this wk and they had it ready to go , super clean for me to transfer wedding decorations..I truly appreciate how accommodating you are.. ..Thank you Joe and girls ...I am so glad I rent from you guys every week...by the way someone at the wedding hall.. another vendor asked where I rent from...he will be stopping in to rent from you he said...Vicky N.
Le client n'a pas laissé de commentaire.Chastity L.
Le client n'a pas laissé de commentaire.Donna T.
Le client n'a pas laissé de commentaire.ROCHELLE S.
Even though my information was and contract was created online, I had to wait at the location to have it input againROBERT E.
Le client n'a pas laissé de commentaire.Jerilynne S.
Everything was in order. The counter person was knowledgeable and helpful.James W.
Nothing the clerk was excellentMARTIN F.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Scott M.
I resevered a 26ft truck and when I went to pick it up the location said they had none available cause 2 days prior the 1 truck got a flat tire and yet they had 3 26ft trucks sitting on their lots. I was very disappointed and aggravated cause no one from the location or uhaul contacted to tell me of this.Steven B.