Customer Reviews for Ed N Sons Autobody
(Concessionnaire U-Haul dans le voisinage)

558 évaluations

387 E North Ave   Glendale Heights, IL 60139

(630) 517-3816

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 8h am à 12h pm
  • Dim : 8h am à 11h am
Heures d'ouverture spéciales
  • 10/24/2021: 8h00 am - 9h00 am
  • 12/22/2021 - 12/27/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(630) 517-3816

387 E North Ave
Glendale Heights, IL 60139

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 8h am à 12h pm
  • Dim : 8h am à 11h am
Heures d'ouverture spéciales
  • 10/24/2021: 8h00 am - 9h00 am
  • 12/22/2021 - 12/27/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Ihab S. 
Évaluation :
5

Owner was very helpful and, upon noticing that hitch ball was a little loose, took time to tighten it.

JOSEPH N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
5

The app did not work; the website did not work. The equipment and personnel were outstanding.

CONNIE WILLIAMS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth K. 
Évaluation :
5

The gentleman who met me at dropoff was extremely helpful and personable. That part of the trip was very easy thanks to him.

ROBERT L. 
Évaluation :
5

I do not think anything needs to improve. They were courteous and friendly, had the vehicle when promised, and made the whole process simple. I appreciate their help in making things run smooth.

JOHN J. 
Évaluation :
5

Entire transaction was professional and efficient

Todd B. 
Évaluation :
4

Mike was fast and friendly, made the whole experience easy to follow and went smoothly from start to finish. Thanks Mike!

denise O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD R. 
Évaluation :
5

It's always a pleasure to rent from here, Mike is very helpful and is very efficient , gets u in & out quickly !

CARRIE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula B. 
Évaluation :
5

The guy running this place is awesome. Can't say enough.

Brian F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

The location was great but I was not informed the pick up place had changed. We originally asked for Naperville then it was changed to Oswego. As we were driving to get it we received the call it was moved. We had to change our movers time and so they couldn't come until 3pm vs 9am. We had to drive to Nashville that day. Very disappointed we got the runaround. If I would have known the pick up place could change on a dime I would have picked it up on Sunday - but there are t as many options because most places are closed

Kathlen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer L. 
Évaluation :
5

Mike made for a flawless experience. He was professional, courteous and took care of everything in a timely manner.

Justin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
5

Great customer service! Answered our questions fully. Definitely would rent from this place again and would recommend this facility.

Elizabeth W. 
Évaluation :
5

Owner was very helpful.

Kristy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Imran R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hilario D. 
Évaluation :
5

Very happy overall with the experience. Would rent from there again. Merci.

steven H. 
Évaluation :
5

Very helpfully staff and easy pickup.

Magan G. 
Évaluation :
5

Mike was great

MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B. 
Évaluation :
5

Pretty straightforward rental/pickup process, but the verification process could be a little quicker.

Ameen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
3

I had an absolutely horrible experience with Uhaul. Most of the blame does NOT go to Ed N Sons autobody, but Uhaul itself. I used the Uhaul app to pick up the vehicle. The app continually errored and would not allow me to proceed. I had to try over and over before I was finally able to check out the vechicle. Next, I had ordered two furniture dollies to be included in my van rental. When I got home, I discovered that the dollies were missing. When I tried to call Ed N Sons, no one answered, so I called the 800 Uhaul number. I was kept on hold for over 30 minutes, and when someone finally picked up, they accidentally hung up on me! I called back and spent another 20 minutes on hold. Upon returning the vehicle, the app continued to error and I was not able to complete the check-in. Finally, I just dropped the keys in the return slot. I then returned home, and called the Uhaul number. I waited OVER ONE AND A HALF HOURS on hold, and finally gave up. What kind of customer service is this!?!?!? I will NEVER use Uhaul again, and will look for other companies next time, even if it means spending more money. Sorry Uhaul, but you screwed up.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Imran M. 
Évaluation :
4

Shop owner was super friendly and helpful, and ensured the trailer was hooked up appropriately and effectively and gave clear instructions. Only downside was his location had a very small footprint on a busy road which made elements of getting the trailer difficult.

Kent S. 
Évaluation :
5

The person at u-haul that helped me was very knowledgeable and even made sure all the lights were working for my safety. Merci

CRAIG G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD H. 
Évaluation :
5

Would highly recommend! I'm a vendor and rent often and this has been best location ever! Very prompt and timing & friendly !

CARRIE T. 
Évaluation :
5

Awesome service! Very friendly and helpful!! This is how customer service should be everywhere! Keep up the amazing work!

Darlene B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madeleine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt B. 
Évaluation :
3

We did get the dolly that we paid for.

Bradley B. 
Évaluation :
5

Mike was very helpful and great to do business with.

Stephen C. 
Évaluation :
5

Yes, I'd highly recommend! Great customer service

CARRIE T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bob C. 
Évaluation :
5

Mike was professional, courteous and had all the equipment ready and available on time. Would highly recommend Ed N Sons Autobody for an exceptional customer experience!

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David E. 
Évaluation :
5

Very nice representative. Good customer service.

Lisa F. 
Évaluation :
5

Continue doing what you're doing.

Lesseta P. 
Évaluation :
3

Disappointed with the usability of online check in. Waited 40 minutes for the vehicle to be released to me due to this issue.

Matthew D. 
Évaluation :
5

Ed & Sons has provided the better than expected service with the uhaul truck he provided. There is nothing I can think of that needs any improvement.

Ronald H. 
Évaluation :
5

Could not have been a better experience

WARREN E. 
Évaluation :
5

I think everything was really good

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COURTNEY P. 
Évaluation :
5

Mike was super nice and informative.

Jeffrey A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Trailer was ready to go when I needed it. Helpful information on how to load trailer safely and assistance in connecting it to my vehicle. Overall great experience in using U-Haul trailer. Thanks Ed.

Lawrence B. 
Évaluation :
5

I rent Uhaul's a lot for business, this location has provided me with the best customer service … highly recommended

CARRIE T. 
Évaluation :
5

Customer service was great!

NORMAN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald H. 
Évaluation :
4

The return process was a nightmare. Took almost 55 min to get customer service to help with app. App refused to accept location. Spent 25 min on hold. I cannot recommend you because of your faulty return process.

Michael C. 
Évaluation :
5

Friendly, knowledgeable, efficient. Great place to rent a Uhaul.

SHANE H. 
Évaluation :
5

great interactions with owner and equipment was ready, clean and worked well

Robert M. 
Évaluation :
5

Mike was a true gem. So helpful and waited to make sure I knew exactly how to hook up and what needed to be checked before we left with trailer.

Nadia B. 
Évaluation :
5

Mike was friendly an knowledgeable. He helped determine the best location to drop the truck off when we were finished.

Cynthia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel E. 
Évaluation :
5

Great experience!

Stanley A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marina L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
5

Too expensive

Ayman B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan H. 
Évaluation :
5

Mike was super helpful. I would recommend his service anytime. Truck was clean no covid worries...

ADAM C. 
Évaluation :
1

We were called to be asked when we were returning the truck with more than 24 hours still allotted in our contract. The day after we dropped off the truck I called to inquire about the final charge on my credit card. The initial person who answered the phone was short with her responses and placed me on hold. Only to be answered by a rude and & brash man who offered no concern to my inquiry. There was no engagement or customer service, let alone common courtesy.

STEPHANIE C. 
Évaluation :
5

Very professional and friendly. It was a pleasure to due business with Ed and Sons. I will be a customer for life.

Randall G. 
Évaluation :
5

Very nice gentleman who helped me.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley A. 
Évaluation :
5

Nothing you need to improve! I really liked how easy it was to check-in the truck when we returned it.

Stephen B. 
Évaluation :
5

Everything was just greapt

Shenrrea W. 
Évaluation :
5

The atmosphere was friendly and welcoming. The person helping me was clear and concise. The check in process was efficient. A,d, the entire process made me feel like the company cared about me, not my money.

CJ P. 
Évaluation :
5

S.O.

Ricardo P. 
Évaluation :
5

Newer vehicle would be great, but it worked like a beast. Merci.

Michael W. 
Évaluation :
5

Well kept location and I did a drop box return. I would recommend this location from what I have seen so far.

George B. 
Évaluation :
5

This business was very easy to get along with

David E. 
Évaluation :
5

The people I dealt with were GREAT. I feelU Haul, the company, price gouge us because we were at their mercy. I rented a 10 ft truck to drive from Mt Juliet Tn to Naperville IL. It cost 330 $. Same truck and trip from Naperville IL to Mt Juliet Tn was 1 007 $. Three times as much as the first trip.

Jack B. 
Évaluation :
5

I've been renting Uhaul's for 7 yrs for business shows, this is by far the best customer service ever !!! Highly recommend

CARRIE T. 
Évaluation :
1

Owner not knowledgeable about anything pertaining to trailer. I had a problem on road and he was not willing to help. Very rude and short on the phone. Would never use again.

JOHN S. 
Évaluation :
5

The owner really cared about his customers.

Mark R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald S. 
Évaluation :
5

Very nice. Great customer service. Will rent again from then next time.

josh W. 
Évaluation :
5

Nothing. The service was outstanding

ROBERT C. 
Évaluation :
5

Ed is a great guy and he makes the rental experience easy and awesome

Jeffrey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

Retour
Haut de la page