Everything was perfect. I selected yes for location but unfortunately this vendor is closing down. The whole experience was good and equipment was flawless. Merci
Robert K
Customer Reviews for Ed Pretko and Sons
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
With the online checkin and easy pickup and drop off - not sure I can recommend anything to improve.
Thomas DSteering had a 40 degree dead zone. 20 degrees on both sides. So if I needed to adjust left I had to turn the wheel a full FORTY degrees to be able to start to steer left. Truck was shifting hard as well. Check engine light was on when I got it.
Cedric SReliable steady location. Getting in the Web system helps.
Clarence EI was satisfied with the entire experience- Notification of details was great
Theresa BThe owner was amazing!!!! He was so easy to work with and I will use his services again. He went above and beyond to ensure we were well taken care of while renting the Uhaul. Only downside: The truck had a lot of pet hair.
LEROY BExcellent customer service with Ed, the owner.
JASON IThis location was fine. However the service from UHC of Delaware Regional Traffic office could use some improvement. Bounced me around a few times until I could get the truck I needed, which was not available at the 1st place I reserved it and then the 2nd place that the DE office directed me to. Still ended up not having the 2-Wheel hand truck I reserved.
THOMAS FAwesome. Great service, highly recommend!
Mike DNot at this time
Tsombawi KProcess of picking up and dropping off was quick and easy. I would definitely use this location again. Merci!
Tim SExplain the fees on the billing up front so that the customer can get a better understanding of the costs of the rental
JESSE SThe blankets were damp and kind of "sweaty". Other than that the rental was very easy and they had plenty of equipment.
Tiffany PThe location was great, the reservation service was crap. They reserved me a 26 ft truck in NJ, then told me there was not one for 200 miles.
BRIAN S.
Kevin WI have rented 3 u-hauls over the past 2 years. Each time is a great experience. I will keep using this location everytime i need a u-haul
MELISSA HJust a visible signage to the front of the establishment that says U-Haul. Overall I had a great experience thank you.
Marilyn CFriendly and attentive staff
ELIZABETH SGreat job! You guys quickly hooked up the trailer for me and disconnected it for me when I brought it back. Great service! Thanks Again!
Jeffrey MI called before I showed up to confirm that my 5' x 8' trailer was available to pick up and they said it was. When I arrived, they said I did not have a reservation and that they did not have a trailer available for me. Eventually, they found a trailer and everything worked out, but it was strange that they confirmed it was ready when I called and told me it was not when I arrived.
CRAIG MOverall not a great experience even though Mia from Uhaul came through finally and found a trailer Had to go to thrrr locations spend 3 hours driving. Finally this location who was helpful on giving the Trinet but a really dingy place
SANJEEV LVery friendly and professional
TIMOTHY RThe gentleman that helped us with the pickup was fantastic. Was nice and polite. He was cleaning the truck and brought it out to us when it was ready. You should give him a customer service award for being so nice!!!
Jack GEverything was easy and went smoothly, no changes necessary.
Lawrence FGreat, prompt experience.
ERIC PVery helpful staff
DANIELLE CHe was very kind and helpful in getting me the equipment needed for the move, he even stayed later than he needed to because I was a bit late.
PATRICIA PThis was not the first location I was supposed to rent from but I am so glad that I found them. They were very professional and the van was clean and well maintained
PATRICIAM FVery friendly and helpful
Stephen HED was a great snd friendly guy!!! Highly recommend 5 star ⭐️ ⭐️⭐️⭐️⭐️
MICHAELDAVID SEverything went smoothly with pick up and drop off. Will use again.
PETER CVery pleased with the service and the vehicle.
CINDY DEasier to register online before going in.
Clarence ENothing. Its fine just like it is. Thanks
MERCEDES HHave more locations in southern Pennsylvania.
Michael FLet the customer enter the vehicle and familiarize them with the equipment.
DOUGLAS TClean the truck windows and steering wheel.
DEYATA EUhaul has issues with the app that allows you to pick up the truck before bussiness hrs. The business and the national customer service representative were not on the same page. The rep said the business did not process my request to pick up the truck at 730am and the business staff said they don't do that because of computer glitches. It resulted in a 1,5 hr delay and had happened before. U-hauls system stinks. My resting is based on the location, but make no mistake usual is poorly operated nationally.
MORIEL MNothing...everything went smoothly.
NICHOLAS BJust like it is supposed to be!!
BARRY SFix milage gauge i was over charged
DAMON ALocation was perfect and I was allowed to pick up my truck early. Clean and the person whom we spoke with was very informative and personable.
DARRELL H