No suggestion, but rather a commendation for Angela, a total saint, who graciously got me on the road 45 mins before the location opened, offered great and insightful explanations, and was a total pleasure to work with! A real professional. Much appreciatedâ€¦PATRICK O.
Customer Reviews for Ed's Bluff Springs Automotive
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Austin, TX 78744
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h30 pm
- Sam : 9h am à 1h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Armando G.
Le client n'a pas laissé de commentaire.Joshua D.
The facility and staff were great, the movers recommended from site were awful, they left right at the 2 hours and left me stranded. Will not use either againValerie M.
Le client n'a pas laissé de commentaire.Judy G.
Once I finally got my keys, I really enjoyed walking across the muddy field to get the muddy truck. Won't ever do the on line pick-up again, took an hour.Geoffrey P.
Le client n'a pas laissé de commentaire.Debbie S M.
Le client n'a pas laissé de commentaire.Georgia W.
No indication who the employee was or where to meet them. Tight turnaround to get out of parking for someone that doesn't drive a vehicle that large very often.Brandon B.
Clean trucksVictoria S.
Le client n'a pas laissé de commentaire.Jan Z.
Le client n'a pas laissé de commentaire.THEODORE T.
Le client n'a pas laissé de commentaire.JOHN H.
Thank you so much for your kind and accommodating service! Everyone was very pleasant and willing to help. Great experience! Thank you!!!Gina E.
Le client n'a pas laissé de commentaire.Amanda S.
Le client n'a pas laissé de commentaire.STACY IRENE G.
We went to drop off the truck at night and it was like driving into a junk yard. Walked up to the building found a guy working on a motorcycle. Told him we are here to drop off a truck. He mumbled something and I could not tell what he said because he didn't even look at us. So I then ask if this is I read out the address. He did say yes. So I waited for a while thinking he was going to say something else or help show me where the drop off box was. He never stopped working on the motorcycle or looked at us. I finally found the drop off box and left. I was also charged a 25 $cleaning fee when it was perfectly clean. Not surprised. The place seemed shady. I can't get anyone on the phone to dispute the charge.Robert G.
Angela was fantastic and incredibly helpful from start to finish. Can't recommend renting from here / her more!KARINNE S.
Le client n'a pas laissé de commentaire.Faiz B.
Le client n'a pas laissé de commentaire.Daniel C.
Le client n'a pas laissé de commentaire.MAGDALENA V.
Excelente customer service.Pablo M.
Le client n'a pas laissé de commentaire.holley C.
Le client n'a pas laissé de commentaire.ANNA G.
Le client n'a pas laissé de commentaire.Charles H.
Angie is the most honest and lovely people IV met in a long time. I am a manager in the food service business. I will be sending my customers who ask to her.regina T.
Le client n'a pas laissé de commentaire.Robert L.
Angela took extremely good care of me. She is a rockstar! Moving is a chaotic time and she made everything so simple.garreth H.
Picking up a Uhaul is the type of chore you usually don't love doing. Somehow though - Angela changed that for me. One of the nicest people I have ever met.Michael L.
Le client n'a pas laissé de commentaire.Charles H.
Le client n'a pas laissé de commentaire.Katya K.
The person who helped me was great. She was very helpful and professional. However the pickup location was a dirty auto shop. Crap piled on top of crap everywhere. Place didn't look like it has been cleaned in 20 years.Kristopher T.
Le client n'a pas laissé de commentaire.Corrine D.
Better signage since the office for U-haul is in the back of the main office.Nathan J.
The app did not work but Angela was able to take care of me onsite. Great experience.Curt G.
Le client n'a pas laissé de commentaire.DEBORA L.
Le client n'a pas laissé de commentaire.Greig C.
The location / staff were great but the online UHaul process and validation requirements were simply awful. Could have had us submit the driver photo / license photos / third adult contact before we were in the lot trying to get access to the truck.Brandon B.
Le client n'a pas laissé de commentaire.ANTHONY F.
Angela provided a great service!Paulette V.
Le client n'a pas laissé de commentaire.Elizabeth B.
Le client n'a pas laissé de commentaire.Joel W.
The service time was quick and extremely efficient. J'ai été très impressionné.Jose R.
Super difficult to navigate the lot - there's cars in the roadway when driving in. We went to drop off the vehicle and the lot was muddy, which made parking the truck difficult.Gwendelyn K.
I also rented a trailer at a different location. Kinda weird that when someone rents a trailer to hook up to your truck, you charge an extra 20 dollars to have someone help secure the vehicle. I spent over 1500 on U-Haul products and that's kind of petty. To beat it all i had to re strap the vehicle tires because the guy didn't do a good job and after 2 hours of highway driving I had to pull over and redo it because they had come Completely undone and loose.Franklin C.
I was told when I made the appointment that it was 0,99 cents a mile and I got charged 1,19 $ a mileRandy C.
Please unsubscribe me from all of these emails. It's far too many, and I cannot find anywhere to do so myself!Andrea S.
Le client n'a pas laissé de commentaire.WONJAE Y.
Angela was super helpful during the rental process. However, the auto trailer/dolly was not wide enough. As a result, the auto trailer caused damage to my vehicle. Even during my call to roadside assistance, she was helpful. I had a poor experience with Roadside Assistance. After 3 hrs of sitting in the Little Rock UHaul facility, who didn't help me, they informed me that the newer version of the auto trailer was the same width as the older auto trailer - 72". Neither was wide enough for my 1999 Ford Expedition. Only option was to drive the rental truck and our personal vehicle to our destination. I need to file a damage claim as a result of my vehicle not being compatible with the width of the trailer. It damaged the running boards on both sides and perhaps more than that. Had to drive the vehicle 6 hours which put additional and unexpected wear and tear on the vehicle. This was not ideal for the vehicle which is why we towed it in the first place. I need customer support to call me, and walk me through the claim process.Douglas V.
A sign needs to be posted that says you need to login to UHaul and check out. I could provide photos showing the inside clean and it cost me 16 $?Dan B.
Le client n'a pas laissé de commentaire.lupe S.
Have a sign so people would now were to go if they need help.Carlos D.
I had an excellent experience, I would not improve anything. Angela was fantastic!Tammy M.
Le client n'a pas laissé de commentaire.Isac E.
Le client n'a pas laissé de commentaire.Jennifer J.
Angela went out of her way to accommodate our needs. She picked up a tow trailer from another location and brought to hers so that we wouldn't have to.Tessa B.
I love renting my trucks/trailers from Ed's Bluff Springs. Angela is always friendly and super-helpful and you receive a level of personal service that is rare these days.Andrew Z.
Ms. Angela at this location provided excellent customer service- she was thorough, flexible and expertly installed the auto transport to the truck. She went above and beyond by making sure to instruct me to call/text her if we encountered any problems with the rental truck/auto transport, so that she could assist.Jennifer L.
Le client n'a pas laissé de commentaire.Luis M.
Angela was so easy to work with. Great experience.Shelley M.
very helpful and reliable. Angela even helped me qhen I had a question on the trip. MerciTina W.
Le client n'a pas laissé de commentaire.Niles F.
GREAT, FRIENDLY SERVICE. VERY PROFESSIONAL.STEPHEN G.
The return location that you sent me to was 45 minutes away from my apt, but there were numerous locations that we're closer 5 minutes!!DREW W.
Amazing customer service!! Will definitely use this company again.Jennifer Z.
Le client n'a pas laissé de commentaire.kedamawi W.
Le client n'a pas laissé de commentaire.JOHN R.
Le client n'a pas laissé de commentaire.James N.
Angela provides excellent customer service!Raul P.
Le client n'a pas laissé de commentaire.Santos A.
Overall great experienceGreg S.
Lady I spoke to was very nice and helpful!Tara W.
Angela was wonderful. Very accommodating. I will use her every time I need a U-Haul no matter what part of town I'm in.Hugo S.
Angela was so amazing! She was so kind and helpful and made our stressful move so much easier. Thank you Angela!Divina B.
Angela was very friendly. I will use every time I rent from U-Haul. I won't use slaughter lane U-Haul every again. After the years of working with U-Haul, the slaughter lane location was the worst ever.Hugo S.
Le client n'a pas laissé de commentaire.rafael R.
Le client n'a pas laissé de commentaire.Elaine K.
They charged for extra day even after equipment was turned in on timeKarla T.
My father waited to be attended for 30 minutes until the man moseyed back to assist in dropping off the uhaul. The place is basically a junk yard/mechanic yard and unsafe to park uhauls. He almost hit a vehicle with the trailer because the lot was so packed.David C.
Le client n'a pas laissé de commentaire.Jason R.
This location was EXCELLENT but true place I had my original reservation was horrific. Antonio Jaime at Watson and Taylor Self Storage was horrible and delayed my original reservation by 3 hours until we could find another uhaul at this location.RACHEL N.
The facility is a little rough, but the efforts of Angela Silcox make up for it. She was very pleasant, helpful, and efficient to work with. She showed a genuine interest in providing a good Uhaul experience.CARL H.
The location was great; unfortunately, the truck was delivered to them without the requested furniture pads.Gregory O.
Super nice. Great customer service.Jacob W.
Le client n'a pas laissé de commentaire.Gaby O.
The place for this location looks really weird. It would be useful to make it a little bit more plain that the office is part of an independent mechanic shop so that folks like me do not get lost. The drive way could be improved as well. Its quite beat up. Luckily my car had a metal belly pan so nothing was damaged but it definitely scraped. The service was great though. The person womanning the desk was fantastic, helped me get set up with my van and made sure I was good to go for moving day. Kudos to them!William C.
Le client n'a pas laissé de commentaire.Terry G.
Le client n'a pas laissé de commentaire.JAMES T.
Le client n'a pas laissé de commentaire.HANZEL H.
If it's extra for delivery after hours make sure that's blatantly clear. We didn't realize that it was going to cost us 20 $bucks more nor did we know when the location would close. that's my only complaint.Christian C.
Le client n'a pas laissé de commentaire.jon A.
Angela went above and beyond and provided exceptional service. She was very understanding when I was running a few minutes behind to pickup/drop off the van. Thank you all that you do!Judson G.
There wasn't enough visibility to the fact that the location for pickup wasn't what I had originally selectedWilliam M.
angela was very helpfulLeonard O.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.Michael G.
Angela is AMAZING!!!!! She made my U-Haul experience feel like I was renting a high end luxury vehicle. The absolute best experience I have ever had at a U-Haul!Willie R.
Le client n'a pas laissé de commentaire.Eheleatta A.
Le client n'a pas laissé de commentaire.Vernon S.
Great experiance, well maintained equipment and great service! Highly recomnend.Tim M.
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