Customer Reviews for Ed's Bluff Springs Automotive
(Concessionnaire U-Haul dans le voisinage)

606 évaluations

7333 Bluff Springs Rd   Austin, TX 78744

(512) 255-9319

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h30 pm
  • Sam : 9h am à 1h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(512) 255-9319

7333 Bluff Springs Rd
Austin, TX 78744

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h30 pm
  • Sam : 9h am à 1h pm
  • Dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Lots of space for the truck when dropping off, don't be fooled by the lack of signage. Staff was very friendly, super easy process.

Ashley C. 
Évaluation :
5

customers returning vehicles should park vehicle in the same place they got them, instead of deserting them all over the property with no order or structure.

michael P. 
Évaluation :
1

The additional equipment we ordered was not given to us or in the truck when we picked it up. The facility we picked the truck up from was closed as well.

Michael S. 
Évaluation :
1

I did not authorize truck rental with reservation 13047435?

Johnathan V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roice N. 
Évaluation :
5

Angela is very polite and professional

OCTAVIO C. 
Évaluation :
3

The people were very friendly and accommodating, but the physical location looks like a junk yard. There are no signs for the office, so you really don't know where to go upon arrival.

PATRICK B. 
Évaluation :
5

Angela was great about showing me where light switches and how to save gas.

TOMMIE B. 
Évaluation :
5

Excellent customer service. Very pleased with transaction.

Maria R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristina B. 
Évaluation :
3

Was closed upon arrival (4pm on Saturday).

Lauren R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elise P. 
Évaluation :
5

Excellent service à la clientèle. I always appreciate how efficient and friendly they are. Couldn't ask for more!! Thank you.

Kimberly H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R. 
Évaluation :
5

I have rented from UHaul twice recently, and my experience has been phenomenal both times. I have a long history with UHaul, and I used to use UHaul as a last resort. My recent experiences have been great. Your prices for moving supplies are competitive. Your moving supplies are high quality. You offer buy-back on unused moving boxes. Your check-out process is quick and painless. Your storage facilities seem clean and well lit. When returning my trailer, your check-in process was so smooth, I didn't even have to get out of my car. You email me my receipt. The only 2 areas where I could offer improvement are (1) your trailers are old; you need to upgrade your fleet, and (2) you need more trailers; finding an available trailer has proven to take a lot of my time (too much of my time).

Mark B. 
Évaluation :
5

I absolutely love renting from Ed's... I'll even go out of my way to use them. They're incredibly helpful and make the experience as smooth and enjoyable as I believe is possible. I always recommend them

Glen E. 
Évaluation :
4

Angela was especially helpful! I spoke with her several times through phone calls before coming. She went out of her way to help us while we were there.

Lara M. 
Évaluation :
5

I don't remember the lady's name but she was very helpful. She helped me check in when I couldn't log in, she guided me for exiting. When I returned she checked in the truck and parked it for me.

Dianna C. 
Évaluation :
5

They were fantastic every step of the way. Angela even answered my call on Sunday and was willing to meet me early on Monday (which wasn't needed!) but the fact they went above and beyond to help me have an easy transaction- I'll never go to another u-haul vendor in Austin again- this places mom & pop vibe was the icing on the cake. Great experience. Professional and Courteous.

Monica C. 
Évaluation :
5

I wish I had gotten the lady's name, because she was so helpful and kind! I would definitely come back again if I needed to. She also deserves all the accolades.

Christina C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
5

You need to give the coordinator there more direct assistance!!! They need equipment ordered and delivered. She was super awesome and helpful, just needs logistical support!!

Jacob E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela E. 
Évaluation :
5

Ed's shop was outstanding, the gal very informative, helpful, willing to get me going on our truck rental. Even though we did not get the required soft covers as asked, she apologized and it all worked out fine. I would repeat it again if we had too! 5 Stars all the way! The drop was another thing!......

Steve W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wallace G. 
Évaluation :
5

Personnel worked with me after I told them the delayed delivery of my reserved truck. This location honored the added extra day and miles free of charge that I was promised and facilitated the return of my rental. Great service overall!

Jorge N. 
Évaluation :
5

The lady was very polite,in overall everything was good.

FRANCISCO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Angela is really awesome!! Many kudos.

Sam R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYEEON K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fred R. 
Évaluation :
5

N/A. I have 2 or 3 locations to choose from, and I pick this location every time, which I've used at least 4 times now, and every time has been a great experience.

Martin M. 
Évaluation :
3

The staff was very nice and extremely helpful.

Melissa R. 
Évaluation :
1

Person on phone was rude and not very helpful.

KIM H. 
Évaluation :
3

I reserved a trailer 2 weeks early, and the only location that had what I needed was Wholesale Copiers Of Texas, 15310 Fagerquist Rd, Del Valle, TX 78617. When I went to pick up my trailer, they didn't have it, and they were rude and offered no help. I contacted U-Haul directly, and they located the trailer I needed across town. I wasted 3 hours because of a failed reservation. The U-Haul rep was very helpful, and admitted that it was their fault I wasn't contacted. Unfortunately, that doesn't get my wasted time back.

James O. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jerod Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

macario C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamica C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blake N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Celeste M. 
Évaluation :
4

The location have a lot of cars abandoned and mud

Rodolfo G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arturo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Prathik U. 
Évaluation :
5

This location was a backup to my original reservation and I was very pleased with their service. I originally reserved a trailer online at U-Haul Moving & Storage at Slaughter Lane 9001 S I-35. The reservation was confirmed and I drove 30 miles to pick up the trailer only to be told that they just gave their last one away. They told me that the my "reservation" had been sent to Ed's Bluff Springs Automotive. I emphatically do not recommend U-Haul Moving and Storage at Slaughter Lane. However, Ed's Automotive was very helpful and got me on my way in short order.

Nicholas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isis J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
5

Tener personal bilingue,

Yolanda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Araceli J. 
Évaluation :
5

Fast, friendly and efficient!

Jeffrey L. 
Évaluation :
5

Awesome customer support

Jeremy R. 
Évaluation :
5

Wonderful experience. Thank you again for your help.

Gathenji N. 
Évaluation :
5

For the Austin Movers -- The guys were AMAZING! They unloaded the truck in less than an hour, set up my bed and dresser, and placed everything where I asked it to be placed. They were extremely friendly and personable. They were also kind. I appreciate that that they came early, finished early, worked so hard, and even gave me a little bit of information about Austin as I am new to the area. I would love to have these guys again and I highly recommend them without reservation!

MARQUETTA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal H. 
Évaluation :
5

Angela was amazing

Rachel B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CHRISTIAN A. 
Évaluation :
4

Management Miss Angela was such a wonderful professional person.. She made sure my wife & I was a 110 % Satisfied.

PATRICK J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHASITY H. 
Évaluation :
5

This location had excellent customer service.

Adam J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANE F. 
Évaluation :
1

Dirt lot. Office liked like a hurricane went through it. Looked more like a U-Haul graveyard than a rental facility. Broken down vehicles and trailers scattered between U-Haul rental vehicles

Southpaw W. 
Évaluation :
3

Angela is an angel. She is well knowledgeable and efficient. I will always come back n rent from her. I think she is a grand lady and personality plus.

Georgia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCIA P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHER G. 
Évaluation :
5

I felt very welcomed and the rental associate was friendly and professional. I would recommend the location on here making this part of my move easy and efficient!

Andrew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam F. 
Évaluation :
5

Very easy pick up and everything explained thoroughly. I would definitely rent from here again!

Stacey C. 
Évaluation :
5

Angela, is detail oriented, an a friendly person, I appreciated the prompt an courteous service! Had a so- called reservation @ the slaughter location for 9am today an there where at least 8 people in front of me, left canes to ed's an the rest is history! Thanks again ANGELA!!!

james B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROLANDO V. 
Évaluation :
5

Angela was fantastic! Efficient and friendly and got me on my way with zero hassles.

steve C. 
Évaluation :
5

Nothing y'all's trucks where clean an grate

Rico A. 
Évaluation :
5

I have been renting U-Hauls for the last 2 months moving multiple homes and each time I choose a different U-Haul location. I finally found the location that actually personalized the service to my needs and wasn't just trying to get to the next customer. Another positive to this location was the inventory, I felt they kept a good amount of extra trucks. Je la recommande fortement.

RALPH E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

purita F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel C. 
Évaluation :
4

Angela was so very helpful!

Helene M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole R. 
Évaluation :
4

When you drive up this is also an old auto shop so you see old junk cars and uhaul equipment scattered on the lot but don't let that affect your opinion. Angela was great and got our 6x12 trailer hooked up quickly and was great to work with. One good thing is not crowded like the bigger uhaul places.

Edward G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mario G. 
Évaluation :
5

This was my best Uhaul experience. I have visited and used others that were far less than par, this place is very friendly and knows what they are doing. I am so glad I found them and if I'm ever back in TX and need it, this is where I will go!

Tim D. 
Évaluation :
1

Looks like a junk yard.

GARY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew P. 
Évaluation :
5

Nothing. It was easy to get to, get into and out of, not crowded, and Angela was very nice and attentive.

MARK B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

IVAN V. 
Évaluation :
3

My Uhaul experience was a very bad one. It had to do with the reservations, changing location pick up, etc. Also Uhaul reservation rep recommended a truck that didn't fit my stuff. I didn't fit all my stuff. Really bad experience .

Laurie P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shannon E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dell C. 
Évaluation :
4

Quick and friendly. I needed a trailer late in the day and they were available to help me out.

William B. 
Évaluation :
5

Thank you! Great service

Ivan V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lon H. 
Évaluation :
4

Angela was excellent! She went above and beyond. Kudos to her.

PAUL I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren H. 
Évaluation :
5

Everything went as expected.

Ronald M. 
Évaluation :
3

Gave me wrong trailer and set off a chain of events.

Lauren F. 
Évaluation :
5

The guy that assisted me was fantastic!

Joel M. 
Évaluation :
5

There is not much needed for improvement, maybe a tent/carport for shade, but the service is excellent, no improvements needed in that area.

Martin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOSSI C. 
Non les évaluations ont été soumises pour cet établissement.

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