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The store worker was AMAZING!!! The cabin was filthy, smelly and GROSS! Especiallymduring COVID-19, you all should be disinfecting the cabins!! YUCK!
Make sure all tires are in good condition.
Very nice Gentleman and helpful.
Truck suspension was terrible. Shocks were worn. Transported furniture. Bouncing was so bad, the door glass cracked on china cabinet.
The lady at check out was Awesome
Over crowded small parking area. No interaction with anyone as it was an after hours drop off.
Then lady that runs this place is great! Very kind and a hard worker.
Lori was great!
Was the 3rd location I was sent to pick up the equipment. Uhaul I had to drive to 3 different locations each one telling that they didn't have what I needed after getting a confirmation email stating that the equipment was available. If I can help it I will never again use uhaul for future moves.
Long check out time, in spite of pre-check-in. Some of the lights on the trailer did not work - good enough for day use EXCEPT that I ran into heavy rain/ low visibility and had to turn on headlights. The license plate light and one taillight was out! Worried/ upset that I could get ticket or accident.
Truck needs to have cruise control! Moving from League City, TX to Henderson, NV it was a really long 1,463 miles!
The 6 x 12 trailer with ramp DID NOT have ramp assist! I nearly thru my shoulder out lowering it! And lifting took two full grown men! I NEVER should have been charged full price for this rental! I should be refunded in full.
Great service. Will be back.
Lori was very informative and helpful.
U over charged me
The guy that helped me and my wife he was really rude he didnt explain anything to us cause this was our first time useing a uhaul i brought it back he was still rude so no ill never go back to that one ever again poor poor customer service
App was worthless, but the staff was great
The customer service was very unprofessional.
Lori, provided awesome customer service. That said, clone Lori ... lol.
Both places for pick up & drop off had staff that were friendly, helpful, & professional! Will definitely recommend these locations to our family & friends.
Was not informed that early pickup was not available. Showed up, but had to return when the office opened. Double trip was inconvenient.
Could use more employees. Only one when I was there
Lori was a delight to work with and made the whole process very easy. Thank you.
Not a thing. I had trouble at checking back in. I'm just not electronic savvy and couldn't upload my pictures.
Very professional
I didn't catch the employee's name but she was friendly, courteous, respectful and helpful!
This location is close to my home so I have rented from them on several occasions. Always a great experience!!
Great management and service.
Customer service is what matters when picking up or dropping off. Lori was awesome, very friendly, helpful and very courteous.
I had originally rented the truck for a whole day and thought nothing of it. Once I arrived to the location to pick up my truck that I rented, the girl that worked there was extremely helpful and professional! Set me up for what I actually needed and made the moving nightmare a whole lot easier.
I was not told that I would be charged 30.00 plus 65.00 for not putting the tank back to half a tank full. This should be explained at the time of pick up.
Check in process took awhile. I feel like you could have done the “background check†before I was in the truck and ready to go. Move in day is already stressful and time sensitive so this just added to it.
Have more hand trucks available
Make sure truck is totally empty and cleaned. I don't believe this truck was cleaned when I picked it up because there was a television behind the seat from the prior renter that was found when I dropped it off in Plano at the end of the rental.
Completed check-in online. Very nice lady help hook up the trailer. During the inspection we found a hole in the front and decided to swap for another due to the rain over the weekend. Glad the facility had a spare.
nothing. it was a great experience. Loved the lady that works in the office. She knows what shes doing! Very professional.
I was unable to unlock the driver side door, and the passenger door only with some jiggling and english.
Trailer leaked badly in rain
There was a sticky residue in all of the cup holders and on both doors
I had an appliance dolly on the order. I get there and the guy is like I don't have one but I have a regular dolly. I explained I am moving washer,dryer, and refrigerator and the attitude is “well I don't have oneâ€. No offer to find one or any help. Then, we went to leave my old location once loaded and it would not start. Luckily one of my guys does mechanic work. I have rented from Uhaul many times over the last 6 years. This by far has been the worst experience to date.
Nothing..your employee was very courteous and helpful throughout the entire process. very satisfied with the overall experience.
Manager was INCREDIBLE! You don't pay her enough. She didn't tell me that... she was incredibly positive and professional. She made your company look AMAZING! THAT is how I know that you don't pay her enough. This woman was beyond capable, insanely professional, and is what I would look for to run my entire company. I'm not even remotely joking when I say that. I get it, EVERY SINGLE EMPLOYEE IS REPLACEABLE. But do what you can to keep this one, because I assure you, you will NOT find another one to make your company look this good. I can't say enough positive.
The hand truck and pads were not in the truck when I picked it up.
Great experience and great customer service.
The most welcoming Uhal facility I have ever been to.
My van looked clean but it smelled terrible inside, please pay attention to this, because is really annoying to drive and carry your belongings in a vehicle that stunk
She was so helpful and nice. 1st time using U-Haul and she was so nice.
The lock instructions to retrieve the keys were wrong so I had to call uhaul. The uhaul was dirty and gross inside the cab. Sticky like a drink was spilt, lots of animal hair and left over personal stuff.
