Customer Reviews for Elco Market
(U-Haul Neighborhood Dealer)

Évaluation :

5

Clerk was friendly, and the equipment drop-off was quick and seamless.

Évaluation :

5

Renting the truck was easy and the employees were very helpful and professional. I would definitely rent again at this location and will refer others.

Évaluation :

5

For Truck Reservation # 89879358, I originally requested a 10' UHaul vehicle. I was contacted by I believe Megan Hamm of UHaul and was told that UHaul did not have a 10' available and had a 15' truck available as an option. I was also told that I would be billed for the rental at the 10' truck rate, which is 19.95. My rental was a two day rental, where in my original request, I would rent and return the vehicle from the same location: I believe that is called in-town. Upon renting the vehicle and paying the initial deposit. I was charged 70 for the two day rental along with fee's for the in-town contract. Upon following the instructions that was provided to me, I was told to return the truck to a different location. I believe this changed my already in progress contract from in-town to one-way. Not sure why that occurred or why a different and further out location was selected without my approval. Upon return, my receipt indicates the miles, obviously and amount owed and paid. From the initial receipt of record: I was told I would pay the same rate for a 10' truck and not a 15 foot one. Yet my in-town receipts shows the rental price as $ 70 for the two day, which is even more than the rate of 29,95 for a 15 foot truck. ???? I need to be made whole here. My original check out should have been for 39,9 and yet the receipt indicates a 70 rental fee in lieu of what I was told. Not sure why the check out is "in-town" and the return is "one-way" when my ORIGINAL request is for pickup and drop off at the same location. Without an official UHaul receipt that aligns with what I was told. It appears that I was bamboozled here.

Évaluation :

3

Have the items requested on the truck.

Évaluation :

1

I dropped off my U-Haul and all they did was take the keys and didn't finalize everything while I was there, I had to call the next morning to make them finalize it so I wasn't charged more than I was supposed to be.

Évaluation :

5

Easy process

Évaluation :

5

Inside unit was dirty

Évaluation :

5

Rien

Évaluation :

5

Not the facilities fault but I believe the alignment needs to be taken care of or at least looked at soon for the truck i rented. Thanks again uhaul

Évaluation :

1

I requested an appliance dolly, when I got there, none were available. The other uhaul locations were closed. We took the truck anyway even though we really needed the appliance dolly, but would try to do what we needed without it. I drove back to my house, less than 5 miles away and found the truck had not ramp. There was no way we could load without a dolly or ramp. I immediately returned to exchange for another truck, I was gone for 15 minutes and was charged a full days rental because I drove off the lot. Do better uhaul - thats just wrong.

Évaluation :

3

The fuel tank was half when I picked up, I fueled it to the same level after they charged me for $15 for fuel usage. I called and all the lady was doing it arguing with me.

Évaluation :

4

The drivers door was infested with ants that crawled all over the driver whenever the vehicle was operated.

Évaluation :

5

The people were very helpful. The ladies at the front desk were amazing and even walked with me when I got lost to help me properly return my equipment. Then, the gentlemen who checked my equipment in were also very helpful especially Mr. Charles Hawkins.

Évaluation :

5

There was a message saying something was wrong with the gas cap and it tripped the service engine soon light on the dash.

Évaluation :

4

There were serious issues with the pick up location. Wanted something in Mechanicsville. Was told nearest available was on Arthur Ashe Blvd, when I got there nobody was there and told to go to another site on Borad Street. When I got there, they did not have any trucks available. Was then sent to this site in Sandston. Drove over 25 miles to get this truck. Also, I originally set this for 2 days and somehow it turned into only 1 day and got pressure from drop off site to return the truck.

Évaluation :

3

No instructions, small facility

Évaluation :

1

My contract listed a different truck than they provided. It was a round trip truck not a one way truck. The staff barely talked to me and since I pre checked in they just kinda threw a key at me. I'd have noticed the issue with the truck if I'd remembered to check the mileage but the truck was full of dog hair (I assume it was dog), and I got distracted by that.

Évaluation :

1

First of all the online pick up and drop off experience was completely aggravating! I guess the location was ok it was more of they just didn't clean the truck…at all. The steering wheel was gross, i guarantee it had never been cleaned …ever. The floorboard i had to kick out what i can only assume was dog food and the stench was so vulgar i could barely drive it. I'm no means a mechanic but the truck drive horribly, you could tell it hadn't been maintained in a long time. I was seriously afraid it was going to break down at any moment. It'd been years since i drive a U-haul ..because of past experiences (all bad), let's just say with 100 % certainty, if i need another moving truck it will not be from U-haul.

Évaluation :

4

Please have hand trucks available.

Évaluation :

5

Truck was really dirty, covered with motor oil. But they cleaned out before signing it over to me. Really helpful and easy to work with.

Évaluation :

2

Cashier had to call someone on the cell phone. she out it on speaker & I have to complete my transaction over the phone. She asked my drop off location address I didn't have it. When I called the 800 number and told the person who made my reservations I was told everything would be in the system.so this lady decided to give me a location to drop off at which was 45 minutes away from my house. I spend over a hour on the phone trying to get the location changed to my original drop off location.

Évaluation :

2

Do you really want my feedback?? To be public?? I need someone at corporate to send me an email so I can explain the situation and not blast it out on public media I would appreciate a phone call or text that email whatever thank you have a great day

Évaluation :

2

The inside person provided minimal details. The guy that checked out the vehicle after return was excellent.

Évaluation :

4

The sweet lady inside the store didn't know anything about the rentals and had to call her boss. Everything was taken care of but felt sorry for her for not knowing.

Évaluation :

3

The check out/in is at the same counter, and by the same people as the gas station checkout. So, if there is a line of people buying drinks or gas, you have to wait. When I checked in, she wasn't able to go out and inspect the vehicle, but advised me to take pictures. It was fine, just kind of unprofessional. Like if something had damaged the vehicle after I dropped it off but before someone came out to inspect it, I know they would have come after me for the money. When a business tries to do too many things, it's hard to be good at those things.

Évaluation :

3

The truck was new and in good condition, the cab was fairly clean, but the inside of the box had not been swept out by previous renter - I had to do myself. The key was not in the lock box, but instead on the counter in the store - needless to say, this added stress to an already stressful day!! I did need to use the restroom at Elco Market, which I know Uhaul has no control over, but it was down-right filthy!!

Évaluation :

2

The inside of the back of the truck was filthy. We had to sweep up socks, metal, toothbrushes, curtain rods, etc. Not acceptable at all

Évaluation :

5

not a thing it was easy and fast service.

Évaluation :

3

The store owner needed someone else to help. We had to wait for him to check out the truck in between regular customers!!

Évaluation :

1

After returning the truck with a walk through, the rep failed to close my reservation which I found out the next day after a U-haul rep called me to reminded me of the possible late fees for not returning the truck. After numerous calls to the location, a rep advise that everything was taken care and that my reservation was close; however, once again the rep didn't apply the correct dates and caused extra charges to my credit card. After this, I was not able to reach them back and ended up contacting the 800 number to get assistance. After all, remind me why do I have to wait 3 days for someone to reach back to me and give me a refund for something done wrong from the beginning.

Évaluation :

4

My only complaint about the location is that it's a little confusing where you go to actually pick up the rental. There are no uhaul signs inside. Also, the gas station attendant is also the uhaul guy so it took a while to get the trailer checked out because he also had to ring out gas station customers.

Évaluation :

4

Merci

Évaluation :

2

I was told I could only pay cash (100) deposit and when I returned it he would give me the money back. I returned it and received 60 back and the charges were not 40 so I expect UHaul to refund this difference this week. I waited forty minutes to secure this trailer as he had a lot of problems with UHaul.

Évaluation :

3

Took 1 hour to get rental, although associate was very friendly he was working alone and uhaul systems were down. Very busy he had to keep taking store clients which made my wait one hour. Due to mileage a 3 hour rental turned into a $200 expense plus $40 gas bill -I was not happy

Évaluation :

5

He failed to connect my electrical but I caught it at my first stop. I was charged for a utility cart but did not use one

Évaluation :

5

Easy peezy! Very very very helpful and nice!

Évaluation :

5

Nothing! Everything was great! Nice size truck, clean, and location was super close to where we were moving our stuff to! Also it was wonderful being able to setup everything online and only having to sign and verify license when we got to the store. Very convenient and the gentlemen that helped us was super friendly. We will definitely rent again soon, possibly this weekend!

Évaluation :

3

its not the location its the uhaul system experience. We made an reservation through uhaul. it said we reserved a truck and trailer at one location, instead i get there and they send me to a location miles away to pick up a truck. so now im 25 dollars from having to take a uber. plus because of having to go back to the other uhaul to pick up a trailer, i went a mile over mileage when that uhaul was less than 4 miles away from the arriving destination. Both Money and time wasted due to this.

Évaluation :

5

Attendants were very courteous and professional . The trailer was in very good condition.

Évaluation :

3

Not a dedicated U-Haul facility. Took a long time to get the truck and equipment. Had to drive to another location to pick up hand truck.

Évaluation :

5

Management was so helpful!

Évaluation :

5

Everything was great.staff took care of me on short notice..

Évaluation :

2

they trouble getting on computer to take my return. no help to unhook trailer. will not use this s drop off point again.

Évaluation :

3

I will advise anyone I know against ever using Uhaul, this is the second time I’ve had issues with returning a truck to an incredibly inconvenient location, costing me extra money in mileage.

Évaluation :

3

They had trouble checking us out. Then when I went to return the truck and trailer. The drop off location said the pick up location never put the trailer in the systems as it was with me. Not good. I could have kept the trailer and they would have never know where it was at. Until they sent cops out looking for a stolen trailer. Also when I got to the return location. They said I was post to have paper work in hand and I had open hands. Ummmmmmmm

Évaluation :

2

It is a back of a gas station. Employees worked very hard but did not have what they were supposed to have nor were they ready.

Évaluation :

5

Very friendly staff. Excellent vehicle.

Évaluation :

5

Amit is really attentive to needs for helpIng make our moving experience smooth and uneventful. Great dealer for Uhaul to work with. Will go back to this location for his superior customer service and making sure we had everything we needed for our move.

Évaluation :

5

I would prefer a printed contract/receipt instead of everything being emailed. Overall, the transaction was easy & quick. Merci!

Évaluation :

5

Handled confusion in a professional manner, and reassured us that he would get everything fixed correctly.

Évaluation :

5

I would.recommend having someone working there that can properly accept the equipment. I dropped the trailer, went inside and the lady stated she would.just write my name down and give it to the correct people when they arrived. No inspection. Didn't even look outside to ensure that I did drop off the trailer.

Évaluation :

5

When I came to pick up this uhaul it was freezing cold and rainy and I had to drive it away with the windows up, and the interior completely stunk of cigarettes. I had to leave the windows open all night to air it out. Maybe check for that next time, see if your uhaul needs a little breeze before you rent it to someone

Évaluation :

1

Have someone available to assist. I am a man near 60 and had to attach 6 x 12 trailer lifting trailer hitch from the ground. Then I discovered there was a lock on the door left by last customer. I was 200 miles away from home when I discovered this. When I called the location I was told to get bolt cutters. I don't normally carry them with me. I had to go to hardware store and purchase some. What a horrible and expensive day.

Évaluation :

4

Pick up and drop off went well.

Évaluation :

4

Drop off is super easy and fast.