Can’t think of any they’re doing fine
william main
Customer Reviews for Eldersburg Carroll Fuels
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The van was well maintained with the exception of the tires. the low pressure tire light was on - and the attendant was quite agreeable and helpful with putting air into one of the tires, but as I left the station, the light came back on. When I got home, I called and reported the low tires and again the attendant was quite helpful, telling me how to find out what the pressure was. It was 48 and he said that as long as it wasn't in the 20's it would be ok. I figured to trust that, especially since I was only going to drive a short distance. Overall, the van was well maintained, ran well and suited my purpose.
rebecca bergU-Haul sent me a 600$ fee 2 days after I returned the truck
RASEAN ADDISONCarroll Fuels is a great location to pickup. They are always friendly and professional. Please put some more technology into your app, however. It is very difficult to use because it consistently hangs up and/or takes multiple attempts to upload photos. Check in and check out always takes 10 to 15 minutes with the app.
ERIC THORNTONKeep up the great work!!!
Anthany Wagnerbon
penny rincavageThe truck was not cleaned out. I swept the cargo area when I picked up the truck and at drop off. Blankets were left in the back of the truck in the floor. The truck cabin had a lot of dirt on the floor. The odometer read higher mileage than what was on the app. The staff at this location is very nice.
Eric ThorntonSnow covered truck at pickup time; dolly and requested number of blankets not in truck, attendant not focused on completing order. Small, crowded lot serving mainly as a gas station.
Vaden ShieldsDennis was amazing.
Edward ColumbiaVery simple and easy drop off and check out.
Kenny DiBlasiEasy and convenient, great service!
Meghan McNamaraI rent trucks frequently for my small business.I always go to Carroll Fuel because the employees always make it so easy and fast for me to get in and out. I really appreciate how well they take care of me! Bonnie
Bonnie LeyhN/A. Experience was very easy.
gregory rostowskiEasy - pleasant staff - thank you!
JAMES OLSONNothing the Carrol fuel location has always been great to deal with,the young man at the counter was wonderful.
Donna WilliamsRented two utility equipment weren't available. Asked us to upgrade to appliance dollies. We found one utility dolly but was informed that he can't change the rentals now but feel free to take utility dolly at price of appliance dolly.
Jieun ImReserved my trailer one week prior online, all fees were upfront and no hidden charges. On day of my pickup representative professionally helped me to hooked up a trailer. If I need a trailer again definitely will rent in the future at this place.
Denis PriimakTHE GUY SAM WAS GREAT WHEN HE LEFT A MESSAGE N VERY FRIENDLY N THE GUY JEFF HAS VERY UNDERSTANDING N PASSIONATE N WILL BE RENTING AGAIN SOON..THIER VERY UNDERSTANDING ABOUT OUR BUGET.THANKS GUYS
joseph gainesI don't blame the people at the facility. But there was no vehicle for me to use and I had to go spend more money, drive much farther for a different vehicle.
JASON MCKINNEYCustomer service was friendly, polite and easy to deal with. I would recommend this location without any hesitation.
DRUCILA KAPPEThe folks at this location are always very friendly and extremely helpful! This is my favorite location even though it's in a tricky spot to access from a busy road.
Troy RubyThe morning and evening staff at the Carroll Fuels location went above and beyond to make my experience a great one. Evening staff were already on their way outside when I pulled up to drop off the trailer! Pickup nor drop off was no longer than 5 minutes total. Knowledgeable staff goes a LONG way, and these fella's were it!
Jaclyn MaysRead above
Macario AcostaRien
William GreenTerrible terrible
Macario AcostaThe lady in Salisbury was very helpful, pleasant, and knowledgeable. Very rare these days.
Constance GaryExcellent
Maged ShakerMobile check in was too complicated and took too long
William ShafleyThe guy at Carroll Fuels in Eldersburg MD was awesome. He didn't stress over the fact that I was 30 min past the due time and did my check-out while on the phone with someone with a UHaul question. That's exactly what I need: timely service and low-stress
Nicholas Brandiimprove your web site to make it eaiser to use and understand.
Stephen ChaseCharged for double the miles I put on the vehicle. I would like an area manager to contact me please.
TONI PALLADINOvery helpful and profesional as well.
Amanda UppermanExcellent service à la clientèle. They are very helpful and get you on your way in minutes. This is my third rental from this location.
Sean NallyIt was fine. The guy was very friendly.
David WiseGreat experience and helpful staff.
Sean NallyNa
JULIUS NKEMAYINU-Haul changed my reservation from my original location to this location, 25 minutes further away, without telling me. I received no email, phone call, or text message. I found out when I showed up at my reserved location and they told me they had no record of my reservation. The location manager told me it's best to call ahead before pickup because you can't trust U-Haul.
William MontgomeryI had to return my rental to the same location which caused an extra 25 miles to my bill. I should have been allowed to return the rental to a location into the area which I moved to.
Valerie MertzIt was super quick getting in and out. I appreciated that!
Rachel MoxleyNo one helps unhook the trailer and I damaged my vehicle getting the trailer unhooked.
Jack LounsburyExcellent
Maged GendyGood experience. Easy to pick up and return the trailer. Merci!
Joseph JaapOverall, great service and equipment.
David LongTruck had a lot of mud inside the cabin. Otherwise, overall a good experience.
Chaudhry WahabEasy process, no issues, friendly technician (Anthony); vehice ready to go -- will engage again
John MillerDriver side rear tire constantly needed air my credit card was hacked from that store my reservation for some reason was canceled it took them over 2 hrs to get a contract so I could leave then I had to go to Walmart to get a 7 prong plug step down to flat 4 prong plug I was told by the store they had converters also told I would be given extra days for my inconvenience a very disappointing experience would strongly advise anyone not to rent from this store location
Gary SchaeferEmployees assisted in hookup. Much appreciated.
TEEKA SINGHOutstanding customer service.
Mack Beall