Le client n'a pas laissé de commentaire.Christine C.
Customer Reviews for Elgin General Store
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Elgin, TX 78621
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 6h pm
- Sam - dim : 9h am à 5h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
fix your online pickup...it didn't work! Wasted time.Thomas W.
Le client n'a pas laissé de commentaire.ALONSO V.
Pick up was moved without warning to this location. Had to drive 20 miles to pick upGerman Z.
need to work on customer service bit moremohamed B.
Le client n'a pas laissé de commentaire.CRAIG B.
Le client n'a pas laissé de commentaire.Josiah B.
Le client n'a pas laissé de commentaire.LORIE H.
My reservation included a dolly, which I found out was not available at the time of pickup. Apparently this location has only one dolly and was unsure if it had been returned after the last time it was rented. I had to use a dolly from a friend in order to complete my move. This location has multiple trucks and seems they should have more than one dolly in inventory, or there should not be the option to reserve the equipment if it is not available. Also found it odd to see political propaganda advertised next to the rental truck parking area.Clarissa W.
Le client n'a pas laissé de commentaire.Charles B.
Stop lying to customers telling them that the fuel in the truck is full when it's not and then having to over pay for fuel and not reimbursed for italexander R.
The actual Uhaul Share App experience was AWFUL -- wayyyy too many steps for the average user to walk thru, and of course, all contingent on a decent cell service area. Terrible really. Truly need to rethink it from top to bottom. Can't the algorithm make risk assessments to ease user experience?Travis M.
Le client n'a pas laissé de commentaire.John O.
Truck rented for 550 mile trip. Truck was low on oil. Power steering oil cap was missing. No packing blankets were available although they were reserved. Clerk said they had just been rented to another customer. Where is my $50 for a failed reservation?Lee C.
Le client n'a pas laissé de commentaire.Callisto W.
Le client n'a pas laissé de commentaire.Steve Z.
Le client n'a pas laissé de commentaire.Michael E.
Le client n'a pas laissé de commentaire.Beatrice T.
get some company other than U-Haul to work with the Store. The store was great but did NOT have blankets as requested. The UHaul regional rep changed the location and did not tell me until AFTER I went to the first location and did not send an amended email until after I called him. UHAUL SUCKS!!! Plus the truck roof leaked onto my furnishings!!!Thomas M.
Great friendly service!STEVEN M.
Le client n'a pas laissé de commentaire.Gary S.
U-haul Good morning. I need a call from a Manager of Customer Service and our billing Immediately to resolve a billing mistake. I rented a 1 way rental from Porltand to Euege, Oregon and have charged $4 972 for a wrong drop off fee. I rented the truck from the UHaul Tigard Oregon location 11552 SW Pacifc HWY, Tigard, Oregon 97223 on Tues 7/27 a7 10AM. Cleay stated I would return the truck to the Eugene, Oregon location at 4400 Franklin, Blvd Eugene OR 97403 on Thurs 7/29 at 10AM PST. The turkc was return clean and and with a full tank of gas. Upon arrival at the Eugene location I was told I had the "wrong Truck" The Manager told me not to worry. 2 days later I logged into my US bank account and saw the $4 972 charge on 7/30/2021. Worse, I called the Tigard location this morning 8/2 and asked for help to correct my bill and was told by Larry Hall the Store manager that this was not his problem, It was the Eugene store location. I explained I am the customer and should not have to work to correct a billing mistake. I have called the Eugene location multiple times and been put on hold for 20 mins. This is the worst customer service experience I have ever had. I need a phone call ASAP 503-349-9967. Andrew J Smith Uhaul contract #20031833ANDREW S.
Le client n'a pas laissé de commentaire.Cheryl G.
I would like to commend Chris and Jeanette at Storage Plus of Taylor. Our initial reservation was there, but the customer who rented the equipment we reserved prior to us never returned it. Chris and Jeanette went above and beyond to get us replacement equipment to make our move possible. Kudos to them!Angelica B.
Le client n'a pas laissé de commentaire.Alton M.
Le client n'a pas laissé de commentaire.Linda S.
Le client n'a pas laissé de commentaire.Taji S.
Excellent service, nice atmosphere and would definitely recommend this place to everyone who wants to be treated like family!Andrew G.
Everything was greatDARIO R.
Le client n'a pas laissé de commentaire.JACQUELINE G.
The issue I had was not with this store location but with my reservation in general. I reserved a 26' truck and upon arrival there were only 15' trucks. The representative said they had a 20' truck but it had gone out earlier that morning. I asked her if they are prompted with what vehicles were supposed to go out. Like why did she not know I had a reservation for a 26' truck? There has to be a better system where these stores have a list of what vehicles are going out. That aside, I had a reservation that said Elgin, but somehow in the UHaul system it showed my reservation in Manor. In the end I had to spend more money because I had to make extra trips to storage with the smaller truck. Had I had access to the 26' truck I reserved, I would have been able to load and deliver everything needed in one trip. Instead, I had to make 3 separate trips to get most of the things I was moving. It was very frustrating.Amanda M.
Clean the truck before you rent it out. Still had residue from the last renter and stuff in the back. Also reeked of pet odor.John R.
Great service, will always come back .....Susan S.
The Elgin General Store staff was amazing, friendly and efficient! I will reserve all my future Uhaul rental needs with them only! Thank you Elgin General Store â™¥ï¸Sylvia S.
Dropped off didn't see the locationjennifer M.
Le client n'a pas laissé de commentaire.DESIRAI N.
Le client n'a pas laissé de commentaire.Sharon F.
Elgin General made it really easy to drop off and very accommodating to helping with the return.LAURA LEIGH W.
Le client n'a pas laissé de commentaire.Veronda G.
Le client n'a pas laissé de commentaire.Kenneth T.
Dropped after hoursRHONDA C.
No signs to place key after dark.KEITH K.
Keep up the good workGuillermo R.
Excellent service à la clientèleBradley M.
Le client n'a pas laissé de commentaire.Amanda P.
There needs to be a bigger sign about where the drop box is and where to leave the truck in the event the store is closed.Laela E.