Nobody was around and the place was locked up during "service" hours. Hard to recommend when no one was there to provide service. I did not like checking in the truck on line, your stores need to have someone there during service hours.Kent B.
Customer Reviews for Elite Auto Detail
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Grants Pass, OR 97526
(On the corner of E street & Mill)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 4h pm
- Sam : 8h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Best uhaul experience ever. Just really nice people on both ends.Gail D.
Le client n'a pas laissé de commentaire.David M.
Lots of help from these guys. Jumped right in to disengage from 26' truck. Very quick and efficient. Helpful, great attitudes, and had me on my way in less then 5 mins.Carl M.
Very kind and helpful staff.Heather C.
Le client n'a pas laissé de commentaire.Steven O.
Le client n'a pas laissé de commentaire.Deborrah D.
Le client n'a pas laissé de commentaire.Samuel P.
Great experience. Clean and well maintained equipment, friendly and knowledgeable staff. Fortement recommandé!Jarad A.
Le client n'a pas laissé de commentaire.CALEB MARK W.
They were so helpful and accommodating to my needs!!!LaJohna A.
The on-line reserving was kind of a joke. I looked to find places with a 26' unit available and found one at the Grants Pass location, so I reserved it. 3-4 days later I got a call saying the nearest 26' foot van was in Myrtle Creek which is quite a long way (1+ hours) from my home. Luckily, everything fit in the available 20' unit, but what if it didn't? What is the point of signing up and reserving on-line and then not be able to get what you reserved? Better system needs to be in place. Other than that, the locations and people were very helpful and polite.Barbara C.
Le client n'a pas laissé de commentaire.Shane B.
This is a small busy spot where parking to pick up a vehicle is not well defined.CONSTANCE EVA B.
Le client n'a pas laissé de commentaire.JIM M.
Great . Very friendly and easy to talk to unlike most Uhaul locations I have dealt with . Didn't try to push me to buy items I didn't need or want .Ralph W.
Buyer beware: Don't rely on the gas gauge or the guide they give you for how many gallons to put in the tank, to replace the gas back to the original level. The form said to put in 20 gallons to raise the level from empty, back to half full. I put in 20 gallons, and it filled the tank completely. At 3,25 $/gallon I just gave away 30 $of gas to Uhaul, and they don't refund you for returning the truck with extra gas.Joanne L.
Quality control... Vehicle inspectionsglen H.
Le client n'a pas laissé de commentaire.Jill I.
Le client n'a pas laissé de commentaire.NAOMI NADINE T.
Le client n'a pas laissé de commentaire.Richard M.
Le client n'a pas laissé de commentaire.Darrell C.
The different location I picked up my trailer rental did not have the two sets of furniture pads I requested so I had to go to this second location for one set of pads. While the clerk was pleasant, when I opened the pads, I found one pad to be very wet and at least two others to be quite damp. Consequently I was not able to use the pads and could not recommend this dealer. . I have requested a refund for the one set of pads from the dealer were I dropped off the trailer and both sets of furniture pads. .Martin S.
Only problem I had was that the truck smelled like Pot in the back end. They should at least have aired it out. Very strong and not very pleasant. Truck was good, service was good-nice people to work for--need to think about oversight on the smell thing.JAMES ARTHUR S.
Very nice people down here. Laid back, friendly and courteous. Called to check up on our move to see if we were on track to return on time and pick up/drop off were super easy.Dustin V.
Le client n'a pas laissé de commentaire.WILLIAM D.
Le client n'a pas laissé de commentaire.Brett P.
Le client n'a pas laissé de commentaire.Brian S.
Le client n'a pas laissé de commentaire.Donald S.
Terrible customer service. They should NOT have a U-Haul accountBobbi B.
Closed due to COVID.Kimberly W.
The price per mile is pretty spendy considering you are already paying for gas. Would have liked it to be more affordable especially since the COVID has created a already tight budget. With all the additional fees for a quick trip can break the bank. Possibly a refund on the additional insurance if the vehicle is returned in good condition, you didn't use it so should be refunded. Just some thoughtsTammy K.
Le client n'a pas laissé de commentaire.Dorothea T.
Quick, dedicated hook up of the trailer.Michael M.
Great team at this location!!! Very helpful and friendly. Any future U-Haul moving needs for myself or family/friends we will be definitely headed to Elite Detail. Double thumbs up!!!!Jasmyn J.
It look me about 30 minutes to pickup my truck using the online check in and yet I was asked to have the truck back by 3:30 this worked out ok for me but I wondered why my 4 hours didn't start at the time by pick up was complete. . The windows were spotty and the back was not quite broom clean but I didn't mind.Lenay S.
I've been told that usually there is a broom in the back of the vehicle for cleanup, I had no such broom and so was charged a cleaning fee of something that I could have done myself in 25 seconds if I simply had the option of a broom available.Jason T.
Le client n'a pas laissé de commentaire.Corey C.
Le client n'a pas laissé de commentaire.Cheryl F.
Le client n'a pas laissé de commentaire.Edward R.
A very convenient location in town with a big parking lot. Easy to turn and park the truck. The truck was clean but the window could have used some attention, a bit of bug spatter from the previous user.bill P.
I arrived early, but the vehicle was ready, so I was able to start my day.Jerry L.
Le client n'a pas laissé de commentaire.Gary W.
Le client n'a pas laissé de commentaire.Joseph R.
Great place to pick up a rental. Truck was filled up and clean. Dave was great and after hours drop-off was super easy. Would highly recommend.Jimmy H.
Le client n'a pas laissé de commentaire.Demetrio A.
Before calling a customer to see if a unit has been returned, they should first check with the site to see if it has been returned. Calling a customer to see if something has been returned seems to me to be the wrong thing to do.Robin A.
The staff was friendly and eager to please don't know if they could get betterWilliam C.
Amazing experience Friendly peopleBilly jo J.
Le client n'a pas laissé de commentaire.JERRY P.
Le client n'a pas laissé de commentaire.Adam A.
None that I can think ofEmma C.
My overall experience of the location the crew and the lovely associate Dave who helped today was so extremely helpful, kind and professional. As a customer, who is in the position to need to obtain a rental vehicle the situation is always slightly stressful. However, the crew at the Elite Auto Detail, in Grants Pass, Oregon we by far some of the nicest and professional men I had the pleasure of meeting and doing business this afternoon. I would recommend their services or this location to anyone. Merci.nicole I.
Very polite and quick service. Check out and check in was very easy. MerciScot Z.
Nothing. Very good service.William T.
Le client n'a pas laissé de commentaire.Tiffany A.
Le client n'a pas laissé de commentaire.Chynthia D.
Location super friendly everyone there so nice and helpful. Prices reasonablenessJessica V.
Le client n'a pas laissé de commentaire.Raymond H.
Le client n'a pas laissé de commentaire.Ben J.
Le client n'a pas laissé de commentaire.erick T.
Great customer service!Luke W.
Smile, actually try to have a conversation.Scott S.
Elite Auto Detail were excellent!Ken B.
Le client n'a pas laissé de commentaire.Keyah H.
Le client n'a pas laissé de commentaire.sonja A.
The attendant did a great job making sure to address all my questions. ThanksJohn C.
Le client n'a pas laissé de commentaire.Robert L.
Le client n'a pas laissé de commentaire.Ed S.
Le client n'a pas laissé de commentaire.Ivon B.
I got cheap and rented the 10 foot unit The next units larger have more headroom We had trouble fitting refrigerator into this smaller unit AND it has no RAMP. Lesson learned!!!Duane W.
Le client n'a pas laissé de commentaire.Samantha H.
The agents at this location were very helpful and courteous.Dennis T.
Le client n'a pas laissé de commentaire.Dian T.
Le client n'a pas laissé de commentaire.Billy B.
Went to pick up my uhaul at the location I chose, they told me that they didn't have the truck and my rental was scheduled for a pickup across town. I was late and the guy was rude, ended up costing me 14 $more than what I was quoted when I made the reservation. They guy at the drop off location was rude also.STEPHEN K.
Le client n'a pas laissé de commentaire.Mike B.
Poorly marked location and only one open trailer on the lot. Hard to know it was a dealer. Staff was indifferent. Not a good experience. Uhaul can do better!Carlton H.
Those guys didn't seem to care one bit about greeting me and discussing the checkin process. I won't be back!Carlton H.
Le client n'a pas laissé de commentaire.CARLTON H.
Le client n'a pas laissé de commentaire.Jackie I.
The ignition switch was difficult as it took some getting used to. Otherwise good experienceBeau S.
Excellent service. Friendly staff and individual attention is why I choose Elite.Lorie H.
I would see it too communicate between employees when you get a phone call stating that you are going to run a few minutes late and that you won't be getting charged of the third day I should have only got charged two days and I'm hoping that that immediately gets fixed other than that it went pretty smooth except my truck did not have a ramp which was a little inconvenientMichael J.
Le client n'a pas laissé de commentaire.Walter W.
Very nice and helpful. Such a shame he is part of U-haul.Teryn D.
Le client n'a pas laissé de commentaire.John C.
Great service. Helpful and friendly.Karen P.
Great service very welcoming. Efficient check out process.Harlan M.
This location and it's employees were excellent...Linda M.
Le client n'a pas laissé de commentaire.Joe C.
Le client n'a pas laissé de commentaire.Ken C.
Extremely helpful staff, they went out of their way to make sure I had a truck available for pickup first thing in the morning from another location. Merci.Lisa C.
Joe, at Elite, was awesome! When vehicle was returned in Carson City, the mileage had a few miles over, which was due to an accident just before Susanville with an anticipated delay of 5 hours. Therefore, my nephew had to backtrack and take an alternate route to get to Carson City.Barbara C.
After everything I went through with U-Haul my refunded is 50 $. This is unacceptable I have waited quite some time to speak with the area manager and no one has call me back my trip was missable and unfair. Tanya Allen 661-319-1388 Sent from my iPhoneTanya A.
Great service & made it so easy on moving day. Merci.Shannon R.
I only had it for one day and got charged for two. Didn't get any equipment and still got charged for it. At least that's what my emailed recipet says.Neal R.
I was pleasantly surprised with the technology U-Haul has integrated into the rental process: I was able to process my reservation completely online, called customer service to make a change, and used the mobile app to add/update my agreement prior to pick up--and all of it meshed together seamlessly!Ron S.
Le client n'a pas laissé de commentaire.Tina H.
Le client n'a pas laissé de commentaire.Brandi W.